Your Slam Dunk Customer
As I sat in the Cleveland airport on a Saturday evening this spring, waiting out yet another flight delay, I had a chance to read the June 2012 issue of Fast Company. It was a jam-packed issue with 100 profiles of the most creative people in business today. Alas, I…
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The 3 AM Epiphany
It was three o’clock in the morning. I know because I saw the alarm clock as I reached for a pad and pen. I had been spending a few hours a day for the past week analyzing all the surveys my business clients have sent me over the past six…
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Overcoming Your Monetary Crisis
One of my favorite rituals is to sit outside of Starbucks with my iced coffee in hand and mentally prepare for my workout. On Saturday I was doing just that when I over heard the conversation at the table next to me. The two young ment at the next table…
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Why You Need Another Voice in Your Business
Woof. Woof. When my human asked me to put together this article for you, I nearly declined. Truth is I’ve been spending quite a bit of time out on the farm where he grew up, and frankly, my days are filled with chasing assorted varmints, swimming in the little river…
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Why the Customer is Always Right
Do you know why the customer is always right? Because the customer is an honest, hardworking person who is just looking to get good value for their money.
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How to Find Good Employees
As a business consultant, one of the most common questions I am asked is, “What’s the best way to find good employees?”. I work with many successful solo-preneurs who are hitting that stage where it is time to grow their business, and that means bringing on key employees. For many…
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The Power of Delight
What if we were doing it all wrong? According to my genius friend and founder of Riddle & Co., Jeff Riddle, businesses are going about growth all wrong. They spend every waking hour and huge line items in their budgets on customer acquisition. Then, once a prospect becomes a customer,…
READ MOREWhat Doesn’t Kill Us, Will Make Us Stronger
“At this point, we can’t rule out malignancy,” the doctor said. I just looked at my husband. I knew he was asking the doctor questions, but I didn’t hear any words. I saw his lips moving and felt his strong hand on top of mine. But all I could think…
READ MOREThe Power of Goodwill
Imagine going into an Apple store, investing $900 in an iPhone (purchased without a contract), and still coming away feeling like you owe the company something. Sounds bizarre, doesn’t it? Well, it’s not. At least not according to ETR Publisher, Matt Smith. “I bought my iPhone out of my service…
READ MOREThe Importance of Coaching
In the past, my default position, when butting up against a challenge or coming face to face with a problem, had been: “everyone out of my way, I’ll figure this out myself.” Whether it was a relationship issue, a health issue, a business issue, or even a problem with my…
READ MOREA Secret to Your Success
A few years ago, I was part of a panel of supposedly successful people speaking to a room packed with about a thousand college seniors. Our topic: how to be successful. When it was my turn, I asked the students: “How many of you want to be successful?” Every hand…
READ MOREPeople Will Pay You to Transform Their Lives
A few years back I came across a promotional piece for a program to learn the piano via a set of DVDs called Piano for Life. At the time I was not thinking about learning to play the piano. But I did have within me a desire to learn how…
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