Charm and Charisma
“I’ve learned that people will forget what you said, people will forget what you did, but people will never forget how you made them feel.” – Maya Angelou Today I’d like to tell you about a simple step you can take to make a huge positive change in both your…
READ MOREWhen Helping People Hurts
“Neither a borrower nor a lender be; / For loan oft loses both itself and friend, / And borrowing dulls the edge of husbandry.” – Polonius, in Shakespeare’s Hamlet I have a weakness for helping people. Helping someone in need makes me feel stronger and better somehow. But helping is…
READ MOREWorking Well With Others
“Individual commitment to a group effort – that is what makes a team work, a company work, a society work, a civilization work.” – Vince Lombardi A 20-year study at Stanford University examined the career paths of thousands of executives to determine the qualities they had developed that enabled them…
READ MOREThe Secret Power of the Japanese
“Appearances are a glimpse of the unseen.” – Anaxagoras Earlier, I wrote about the great service we received during our stay in China. I didn’t honestly think it could get any better – but the way we have been treated at the Four Seasons (Marunouchi) in Tokyo has topped it.…
READ MOREHow Small Issues Can Turn Into Huge Losses
“The only way to get the best of an argument is to avoid it.”. – Dale Carnegie Have you ever let a small remark really get to you? Don T. learned how big a mistake that can be … the hard way. A successful sales manager, Don was proud of…
READ MOREHow to Use the “Theoretical Identity
KS had been with our company for more than two years. She was talented and ambitious, and had made it clear that she hoped to advance. The problem was that she was also headstrong and impulsive. And this led her to make several rash decisions that were severely problematic –…
READ MORELeadership Technique: Get Your Best Employees to Welcome Change
Every growing business can stimulate and reward new ideas by sponsoring brainstorming retreats away from the office. Finding a tranquil, neutral location where a half-dozen of your best people can interact with thinkers and prodders from other industries is a good way to start. Don’t try to run these meetings…
READ MOREDoes Doing What You Love Mean Money Will Automatically Follow?
You’ve probably heard the saying, ” Do what you love and the money will follow .” Sometimes, it’s true. At other times, it is horribly wrong. You may love to meditate upon your navel – but that won’t bring riches unless or until you organize a program based on information…
READ MOREHow to Be an Extraordinary Employee
If you want an extraordinary income, you have to transform yourself into an extraordinary worker. Here are six ways to do that: 1. Get in early. There is no better way to demonstrate your commitment to your company than by getting to work earlier than everybody else. Getting to work…
READ MORESalespeople Who Don’t Sell
Recently when I was in Phoenix, I went to a cowboy boot store. To buy boots. I have a pair of ostrich boots I’ve had for quite a few years. Re-soled them a few times. They have a lot of miles on ’em, but I’m very reluctant to give them…
READ MORENotes From Michael Masterson’s Journal: Superstars Are Superstars
California Senator Dianne Feinstein is afraid that foreigners are “snatching places at American universities from deserving American students.” And she’s trying to make it harder for foreign students to study at American universities. But the truth must surely be, as a recent New York Times essay by Steven Clemons and…
READ MOREWhen It Pays to Pay More
For six years, we struggled with the restaurant, training the staff, upgrading the kitchen, and expanding the menu. During that time, we went through a half-dozen managers, an assortment of well-meaning people with limited experience, and a variety of personality disorders that were impossible to detect during the interviewing process.…
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