Can Your Employees Make Things Right for Unhappy Customers?
Giving your employees the authority to appease dissatisfied customers – within limits, of course – is a smart way to handle complaints quickly and with minimum fuss….
READ MOREThe Evils of E-Mail Forwarding
“Some people just don’t care about their customers,” my friend Aileen snapped. “I’m ready to dump this vendor and find someone else!” She was fuming – and it was all because of a common e-mail mistake. The e-mail hadn’t been sent to Aileen. “Jennifer,” a wedding cake baker, had sent…
READ MORESpeak Now or Forever Hold Your Peace
You’re at a wedding… at that crucial point in the ceremony when anyone who can show just cause why the couple should not be “united in holy matrimony” is asked to “speak now or forever hold your peace.” I doubt that you’ve ever actually seen someone stand up and give “just cause.” But back in the day when arranged marriages were the norm, it did happen….
READ MOREMaking Money With a Small, Responsive List
If you’ve been online for any amount of time, you’ve probably come across the phrase “The money is in the list.” This, of course, refers to the database of names, e-mail addresses, and other information you may collect from customers and prospective customers. Building a list is the core principle behind the Early to Rise / Agora Model of Internet Marketing.
READ MORE5 Ways to Make Hard Decisions a Little Easier
Yesterday, my wife Missy woke up with her stomach in knots. Clara, the woman who’d been cleaning our house for the past two years, was becoming more and more unreliable. Sometimes she called to say she’d be late – but sometimes she just didn’t show up at all. Not only that, but she was doing a terrible job.
READ MOREManaging Customer Criticisms and Complaints
If you find that you are failing to follow that protocol, you must ask yourself why. Why are you pitting yourself against them?
Based on my own experience, it’s probably because you’re taking their comments personally. You’re upset. You want to defend yourself.
READ MOREThe Urgency Conundrum
A business associate of mine used to fax me on a regular basis. (This was before e-mail.) And every darn fax said URGENT at the top in big bold letters. At first, I found it curious. And then, it became annoying.
READ MOREHow to Survive Excessive Recession Hand Wringing
Has the looming recession got you scared yet?
The mainstream media sure hopes so. Sells more newspapers, boosts cable ratings on CNN and Fox and MSNBC, makes the populace hyper-aware (like jittery squirrels gathering nuts in a dog park), and gives advertisers a tidy little narrative to help position their products.
READ MOREAre You Top Dog… or Second Banana?
Charlie Munger is Warren Buffett’s right-hand man. And one of the richest men in the world. As vice chairman of Berkshire Hathaway, Munger has a net worth of $2.4 billion (according to Forbes).
READ MOREAnother Way “Early to Rise” Can Help You
Rising early has plenty of obvious benefits. For instance, adding an extra hour (or two… or three) to the productive part of your day is a surefire way to become more successful, faster. But there’s another advantage…
READ MOREThe Right Way to Leave
But no matter why you leave a job, keep this in mind: There is a right way and a wrong way to exit an organization.
READ MOREIs It Time to Rethink Your Career?
The very worst use of time is to stay at a job for months and years for which you are completely unsuited.
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