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John Carlton slyly refers to himself as “the most ripped-off copywriter on the Web”, and almost no one on the inside of the online entrepreneurial world disagrees.

His sales copy has been stalked for decades by many of the best marketers both online and offline… and they freely admit using John’s ads as templates for their own breakthrough pitches.

Marketers model John’s hard-hitting copy because it works. As a freelance copywriter, John has remained one of a handful at the top of the game for his entire career — commanding fees that cause unprepared clients to choke, sought after by the largest mailers in the world, and consistently writing pitches that sell like crazy.

However, he has focused on teaching copywriting and marketing for the last few years… and is responsible for helping a verifiable mob of otherwise clueless marketers to get their act together. The rabid testimonials on his home site marketing rebel include nearly every famous (and infamous) online entrepreneur worth knowing about. He’s touched a lot of lives. (His blog, at john-carlton . com, is considered “must reading” by the cream of the marketing world.)

John’s career arc is now legendary. He started out as the hot-shot “secret weapon” freelance copywriter that Los Angeles direct response ad agencies snuck in the back door to write the hard-hitting sales copy their own staffs couldn’t pull off… worked closely with direct response giant Gary Halbert for years (with whom he helped perfect the “Hot Seat” seminar model that is now so common)… was a pioneer in online marketing (among the first to use blogs, podcasts, email and virtual seminars as effective sales tools)… and remains at the cutting edge of Internet entrepreneurial adventures.

Read John Carlton's previous newsletter articles below:

Who Gets Read

Tuesday, June 23rd, 2009

There’s nothing better than discovering a book by writer who knows how to get deep inside your head, so you can’t wait to get back to the book for another dose of the world he’s created. It’s even better if he’s been a prolific little dude, and there are more books lined up behind that one.

But I’m not holding my breath. I have been left at the altar, so to speak, far too many times by books with good cover blurbs (”The most riveting, ball-busting adventure I’ve read in decades!”) and no juice inside.

Really good writers are hard to find. Bookstores are crammed to the rafters with BAD writers (in case you hadn’t noticed).

Sometimes, for example, I get a hankering for some science fiction – a niche that sustained me during a gruesome adolescence – and I’ll cruise the SF aisles, randomly opening books and reading half a page.

Sci-fi novels are almost universally horrible these days. I long for the next Asimov or Bradbury. But I’m not holding my breath for that, either.

Wait. There’s a marketing lesson here.

Do this little experiment: Grab four books from the bookstore. (And yes, I’m asking you to drive to an actual bookstore, get out of the car, and walk around. It won’t kill you… and it will force you to recognize the vast tree-killing industry out there trying to steal eye-time away from your marketing efforts.)

Get two fiction books and two business books. Doesn’t matter what the subject matter is – just choose something that rings your chimes. Sexy murder mysteries, Idiot’s Guide to Whatever, classic literature, one of those tomes by Joe Sugarman you’ve been promising yourself you’d read some day.

Drink your cappuccino, drive home, and secure a spot where you won’t be disturbed for half an hour or so.

Now, plow into the first book. Read the cover blurbs, the forward, the table of contents, and the first chapter.

That’s it. Just the first chapter.

Toss it aside, pick up the next book, and do the same. And so on, through your little pile.

What you will have at the end of this short experiment is a very stark example of four different kinds of writing. By four different authors.

Now ask yourself: “Do I want to continue reading any of these books?”

My guess is that one of the four will not suck. That fourth book may, in fact, rock out. At least for you.

Repeat this experiment until the lesson becomes obvious. (You can use the library instead of the bookstore, if you don’t want to blow the dough… or you hate cappuccino…)

Some writers know how to grab your attention, quickly and definitively.

Sometimes, they know what they’re doing. They craft their writing to lure you in and hold you there. These are the experts. Other times, the writer is unskilled, and merely “transferring” his own passion to you through the written page. Maybe an editor was in evidence, cleaning up the tangents and B.S.

More likely… the writer got in touch with communicating what he needed to say… and did it. Just slammed it out, and hit pay dirt. He may never be able to get in that kind of lucky groove again.

Online, with most websites and all blogs relying on the written word to convey most of the message, getting read is your Number One Priority. Even if you’re swinging into using video more and more (and I love video)… you still must rely on the same writing skills to grab and hold attention with your script.

Trust me on this experiment: You need to do it yourself. No matter how little you read normally. Hell, especially if you’re not much of a reader.

It’s tough to become a top marketer if you’re languishing among the 25 percent who never read… or the 50 percent who seldom read. (Half the country reads no more than a single book in a year… and it’s usually a crappy book.)

It’s all about mind expansion. Reading will do things to your brain that TV, radio, sports, video games, and every other media can’t begin to touch. Reading is like steroids for the brain. Seriously. (Heavy readers don’t often suffer dementia later in life.) And, as a marketer trying to woo the masses…

… it really pays to be that guy who is well-read, informed, hip, and comfy in the larger culture.

You have more to say. You say it better.

And you get read.

You do not have to be a “great” writer to be a successful marketer. In fact, your grammar, like mine, can blow chunks. And you may use too much slang, and violate lots of other “rules” of formal writing.

Doesn’t matter.

It’s all about communication. About grabbing your readers and dragging them into your world, where they will become so engaged and enthralled… that they stay, and absorb, and bond, and buy.

Something to consider, as the competition heats up in every online market out there.

[Ed. Note: John Carlton is an expert copywriter, a pioneer in online marketing, and a teacher of killer sales copy. He knows marketing inside and out. Discover how to get your hands on the kick-ass secrets of the world's smartest, happiest, and wealthiest marketers.

Understanding what makes for great copy is just one aspect of running a thriving, profitable Internet business. With ETR's Internet Money Club Independent Learner Edition, you'll get a step-by-step playbook to everything you need to know to make money online.]

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The Classic Copywriting Argument

Saturday, June 20th, 2009

At a seminar in San Francisco several years back, one of my fellow attendees was incredulous that people “still” read long copy online. 

“That’s all changed, hasn’t it?” she asked, innocently.

With the brouhaha of Web 2.0 going strong, she can be excused for her doubts. And the fact is, if I woke up tomorrow and realized the universe had changed in such a way that a decent sales pitch no longer required persuasion, proof, credibility, believable offers, and all the other classic ingredients… and we could now create sales with just a smidgen of copy here and there, like dabs of gray ink in the colorful wonder of an over-designed Web page… well, I’d be the first one writing short copy that day.

I don’t write long copy because I like long copy.

I write long copy… because that’s what works.

You start at the beginning of your sales message… cover the points your prospect needs to hear in order to make a decision… urge him toward the right decision (to buy your stuff)… and close with panache.

When you can do that in a few terse sentences – or in a single, brief, whiz-bang video – let me know. I’ll be right on your heels with my next pitch.

After almost three decades in the front-line trenches of business, though – slogging through the fog and chaos of multiple technological upheavals – I’m not holding my breath.

[Ed. Note: John Carlton is an expert copywriter, a pioneer in online marketing, and a teacher of killer sales copy. He knows marketing inside and out. Discover how to get your hands on the kick-ass secrets of the world's smartest, happiest, and wealthiest marketers.

Great copy is vital to a successful marketing campaign. But your prospect list, product, offer... are just as important. Find out how to put them all together with Changing the Channel: 12 Easy Ways to Make Millions for Your Business.] 

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Where the Best Sales Copy Comes From

Wednesday, May 13th, 2009

People ask me how I’m able to write such gritty, fascinating sales copy. For products and ventures that seem, to the uninitiated eye, so far removed from anything gritty or fascinating.

And the answer comes from life itself.

The more a copywriter understands the way things really are – outside of wishful thinking – the more powerful he becomes as a communicator. His job, as a creator of ads, is to bring with him a nuanced and loving knowledge of life that is beyond the experience of his reader.

It’s a big damn responsibility. He must learn to face truths that are, at times, extremely unpleasant. And he’s gotta read the news. Because his job is to position himself precisely where the necessities of life intersect with the powerful passions of being human.

Copywriters – and especially those who understand the psychology of classic salesmanship – live better lives. The rest of the population will refuse to feel things too passionately, because it scares them. They like being numb. But copywriters voluntarily give up their ability to remain numb and dreamy about reality. They engage, and pay attention to their emotions, their passions, and their fears.

[Ed. Note: John Carlton is an expert copywriter, a pioneer in online marketing, and a teacher of killer sales copy. He knows marketing inside and out. Discover how to get your hands on the kick-ass secrets of the world's smartest, happiest, and wealthiest marketers.

Understanding what makes for great copy is just one aspect of running a thriving, profitable Internet business. With ETR's Internet Money Club Independent Learner Edition, you'll get a step-by-step playbook to everything you need to know to make money online.]

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Taking Risks Is All Part of the Game

Thursday, May 7th, 2009

In business, the best opportunities don’t usually announce themselves ahead of time.

There is no warning. And there is precious little time to consider your choices.

As a young man, I balked at making hard decisions. I hesitated and put them off. Even worse, I told myself that other, maybe better, opportunities would always be just around the corner.
The truth is, most life-changing opportunities are never repeated. And once I vowed to pursue success without making excuses, I learned the value of quickly saying “yes.”

That is how I met all of my mentors and secured long-lasting relationships with them. And how I mastered freelance copywriting faster – and with greater rewards – than anyone else in the game. That is also how I’ve attained every shred of success I can lay claim to. By recognizing… correctly judging… and grabbing onto opportunities that most people missed.

It’s often a matter of being in the right place at the right time, armed with the right skills to take advantage of what has been laid before you.

It’s not easy to become that guy who is always alert for chances to engage with life on a higher level. To hear what others refuse to hear. To murder your ego and crush your natural skepticism and stubborn reluctance.

But once you do… you’ll never again be daunted… because part of being open to opportunity is being prepared for the risk.

[Ed. Note: John Carlton is an expert copywriter, a pioneer in online marketing, and a teacher of killer sales copy. He knows marketing inside and out. Discover how to get your hands on the kick-ass secrets of the world's smartest, happiest, and wealthiest marketers. 

Make sure you are equipped to handle any opportunities that come your way with the Internet's premier goal setting and achieving program.]

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Twit World

Saturday, May 2nd, 2009

The topic of social media came up recently in my coaching program (the Radio Rant). People are understandably baffled by the cornucopia of ways available to gossip and reach out to touch other people.

And nobody has 4,000 friends. I don’t care what your Facebook total is.

Yet, many top online marketers (and politicians and journalists and probably the guy making subs at Quiznos) are obsessively writing 140-character neo-haiku on Twitter, including me. I’ve had an account since last summer, and I play around with it almost daily for weeks at a time.

Then I get bored and ignore it.

I doubt that it’s having much of an effect on my marketing results, but I have reconnected with a few old friends across the globe. Of course, I could have just as easily reconnected with them via e-mail, actual mail, or the phone. (Does anybody say “telephone” anymore?) But, no, it’s been Twitter.

And I’m not sure what to make of this.

I find it odd that a good pal will tweet something, I’ll reply (with my typical charm and wit) within seconds… and he won’t even see my reply. It gets buried in the avalanche of responses from his 4,000 followers.

And I’m starting to suspect that (like Britney Spears) some of my friends aren’t actually doing their own tweeting. They’re hiring some ghostwriter drones to do it for them.

For me, the “social” part of social media is murdered in its sleep when so little actual interaction takes place.
About 20 percent of the time I use Twitter to announce biz stuff – a new launch, a new product. The rest of the time, I’m performing pure social interaction. I am seeking the give-and-take of witty repartee, like the brassy (and extremely funny) sessions I have with other writers in a bar after a hard day of seminar presentations.

The advantage of Twitter is that it’s instant interaction. You tweet, and folks respond.

The DISadvantage of Twitter is the same instant interaction element.

A blog post stays up until you post again. People come to a blog, and read the first post – so if you put up something of value, you can engage large numbers of people with it. Plus, you can archive it, making it easy for people to access even years later. (I’m always getting comments on old blog posts from three and five years ago. Not sure why year four gets no respect.)

No such archiving exists with Twitter.

Just as at a real party, your witticisms and brilliant observations pass into the ether as soon as you make them. Within minutes, others tweet and move you off the main page.

If you’re following more than a few people, you might have hundreds of tweets in an hour or so. Anything you missed is long gone… unless you have time on your hands and can’t think of anything better to do than drift lazily through a thousand old tweets looking for something interesting.

I’ve heard it called texting for adults, and maybe that’s accurate.

My nephew, in college, uses Twitter as a way to define his personality. His tweets are little bits of language art, absurd or weird or confusing (kind of like Seinfeld asides). He’s establishing himself as smart and irreverent.

I tweeted today, several times. Tried to communicate with someone (no reply), left a smart-ass comment with someone else (they loved it), offered up some news stories for general consumption (no consensus yet on what my followers think about any of it).

And I’ll probably announce the posting of this article on Twitter later tonight.

But I don’t think Twitter can last long as it is. It has to be monetized – changed dramatically – or vanish. That much is (almost) for certain. I see my colleagues frantically searching for ways to monetize their Twitter accounts. The Holy Grail would be to discover a tactic that justifies the time we spend telling strangers where we’re at and what we’re doing.

Well… what do YOU think?

Are you using ANY of the big social media very much? (Blogs don’t count. Blogs rock.)

Can you swear to me that you’ve seen actual monetary results?

I’d like to know. Post your comments right here.

[Ed. Note: John Carlton is an expert copywriter, a pioneer in online marketing, and a teacher of killer sales copy. He knows marketing inside and out. Discover how to get your hands on the kick-ass secrets of the world's smartest, happiest, and wealthiest marketers right here.

Twitter may be the latest trend, but there are dozens of more effective ways to market your business - methods that have been time-tested and proven to work. Discover 12 of them in the Amazon.com bestseller Changing the Channel: 12 Easy Ways to Make Millions with Your Business.]

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Don’t Sabotage Yourself With All-Nighters

Friday, April 24th, 2009

When you are writing on deadline (or creating a marketing plan, redesigning your website, etc.) and your energy is starting to falter… do not rely on coffee or “power” drinks to stay alert.

If you’re really tired, take a nap. It’s a tactic all top writers know about. Stuff your brain with info, then go sleep for 20 minutes and let your subconscious synthesize and data-mine everything. When you wake up (don’t sleep longer than 20 minutes or you’ll get groggy), you will often be amazed at what’s suddenly ready to be written.

I’ve done my headlines this way for most of my career.

I never force myself to stay awake. If you do, you’ll spend three hours grinding out crap you’ll have to toss anyway. By grabbing some brain-satisfying shut-eye when you require it, you can be more productive in half an hour than you could hope to manage in three bleary-eyed hours of trying to coerce results.

[Ed. Note: Get more unconventional tips for supercharging your career at John Carlton's blog www.john-carlton.com.

Power napping is a technique that works for John Carlton. But there are hundreds of other "secrets" you can use to get out of tough spots in Early to Rise's Unscrew Your Life newsletter. Sign up today.]

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The Reason You Screwed Up

Tuesday, March 24th, 2009

Several generations of Americans have now graduated from the education system believing that a good excuse is a Get Out of Jail Free card. Flunked a test? Forgot to finish your essay on time? Late for class? No problem… IF you have a great excuse.

I knew a girl in college who killed off her grandmother three times in three semesters. Got her out of taking a final (didn’t study), out of being penalized for skipping a week of class (rock concert), out of not having a paper written on time (didn’t even try). Granny never found out. And lived a good many more years. And this girl went on to the Dean’s List, grad school, and a PhD.

The lesson learned: You can be instantly forgiven… even felt sorry for… if you just deliver a good enough excuse for screwing up.

That’s a really, really, really bad lesson to absorb. Because once you get out of school and into the real world, you have a very rude discovery to make: No one gives a rat’s ass about WHY you screwed up. The fact you DID screw up is all that matters. Your excuse will comfort no one but you, as you lick your wounds and look for another job.

The hardest thing to teach budding freelancers is the “Professional’s Code.” It’s very simple: You show up where you’re supposed to be… when you said you’d be there… having done what you said you’d do.

That’s it.

The phrase “show up” includes the physical act of appearing where you’re supposed to be… as well as the virtual act of meeting your deadlines.

I did NOT grow up with this code.

I was a victim of the school system, where few consequences couldn’t be negotiated. (Hell – the cops back then even poured out your beer and sent you home after pulling you over. I knew dozens of guys who’d been nabbed while driving with a bottle of Schlitz in one hand, and not a one of them ever suffered a DUI. Right or wrong, that’s how my corner of the generation grew up.)

As a low-level employee with no skills – my standard gig for the first decade or so of my adult life – half the job really was just showing up on time. However, once the idea of going solo as a freelancer copywriter took hold, I started looking seriously at how the really successful dudes were conducting themselves in business.

I vowed, going in, that I would meet all deadlines, no matter what. And BE that guy who could be trusted with delivering the goods to anyone who paid me.

I saw the alternative, in gruesome detail, during my time in a catalog art department.

There were multiple deadlines for photo separations, camera-ready art boards, and every word of copy. And anything that wasn’t done by the printing deadline… didn’t make it into the catalog.

The printing presses were in Nashville. They ran 365 days a year, and you booked your slot six months in advance. You missed your deadline, too bad. You paid anyway for the time and manpower. And your catalog didn’t mail.

Missing a hard deadline was a mortal wound to your ability to continue doing business. You had nothing to mail. No money came in. Clients wandered away. Banks were not nice about outstanding loans coming due.

Wow. That’ll sober you up.

In 25 years of writing copy for clients, I have never missed a hard deadline.

Let me repeat that: 25 years, zero violations on my deadline record.

This concept of never missing a deadline is the hardest thing to teach rookie freelancers. It’s almost like you gotta experience disaster first… and it’s gotta make a deep impression on you… before your mind can shift into Professional Gear.

This is why surgeons endure such rigorous training. Saying “Sorry, I was distracted” after botching an operation doesn’t cut it.

Pilots, too. Accountants. Snipers. Astronauts. Film editors. Lead singers.

You screw up… you disembowel the entire gig. And your fabulous excuse doesn’t fix anything. No one wants to hear it. Because of you, other people now have an emergency on their hands.

Entire kingdoms have crumbled from screw-ups by people who thought they had a great excuse. (”I had that 3-penny nail right here, sir. I dunno, it must have slipped from my hand back there. My arthritis has been really bad, you know, and…”)

In school, a well-crafted excuse will get you sympathy and a do-over. In real life… not so much.

And yet… I am NEVER surprised when confronted with a fresh case of someone I’ve put massive trust in… screwing up. And offering an excuse. It’s the default brain setting of almost everyone out there.

It’s really not that tough to adopt the Pro Code. It takes a commitment, and requires the skill to tell others “no” when faced with a tough choice. And to tell yourself “no” when your very natural urge to flake out and bail on your responsibilities flares up.

Everyone would rather party, or even veg out… instead of buckling down and finishing the job they signed up for. That’s the easy path. Being a true rebel nowadays means embracing responsibility with gusto and energy. The last rebellious act in business, really, is to commit to success. No matter what.

Your social life will suffer. The family will get mad at you. No one will understand, and you will toil without immediate gratification from outside sources. (Your rewards must come from your own heart and sense of self-respect.)

And it all rests on a simple foundation. If you take on a job, you do it. You kill the whiny beasts in your head, wrestle your attention deficit disorder into submission, push through pain and grief and disaster to do what you promised you’d do.

That’s how that US Airways pilot saved all 150 passengers and crew in an emergency landing in the Hudson River. That’s how all professionals worthy of the title treat every responsibility they have.

It’s hard to do. It’s kinda lonely at times. But committing to it will instantly change your life forever.

And remember: It’s no crime not to have this code already in your bag. But once you’re made aware of it, you lose big by choosing to ignore it. (So, yeah, it’s a dirty trick on my part to throw it in front of you like this.)

Today – in business and in conquering the mounting ills of the world – we need professionals more than ever. The hardest and most rewarding jobs will not get done through excuses.

[Ed. Note: John Carlton is an expert copywriter, a pioneer in online marketing, and a teacher of killer sales copy. He knows marketing inside and out. Discover how to get your hands on the kick-ass secrets of the world's smartest, happiest, and wealthiest marketers.

Think you have a good excuse for not yet having an Internet business? Wrong. With ETR's Internet Money Club Independent Learner Edition, you'll get a step-by-step playbook to making money online. All you have to do is take action.]

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Finding True Wealth (in ANY Economy)

Wednesday, January 14th, 2009

I just spent a week with family – mostly my sister’s boys and their wives and kids.

I was sitting in my sister’s living room, watching the grandnieces and grandnephew play (ages 2, 4, and 6) with rambunctious glee… and I realized that all the adults were reading books.

No TV blaring. No radio jangling.

In fact, we’d just finished playing some guitars together and having an intense discussion about world affairs. You know… like really intelligent people enjoy doing.

Not everyone was reading great literature, of course. There were volumes of happy trash being devoured, along with some really good stuff. But I was kinda stunned, just the same.

This was a room full of very educated people. Three are teachers, one is a school shrink, another runs a program for troubled youth. All were involved with written stories. All deeply involved, too.

No one wanted to talk about marketing B.S. Or ways to get rich. Or systems to get ahead. These were family-oriented people, content with doing their jobs well and living their lives as fully as possible within their means.

I felt a little… humbled.

I don’t apologize for my entrepreneurial DNA. Unlike most of the rest of my family, I chafed at authority, and desperately needed to find my own path.

However, as I hang out with more and more of the elite “winners” in the online marketing world… I am becoming acutely aware of how little I am driven by the desire for money.

Not that there’s anything wrong with making money. But throughout my career, I’ve felt out of place among the guys for whom business success was the ONLY thing that mattered.

I honestly do not “get” people who need piles of cash to justify their existence. And I am often offended by gratuitous displays of wealth. The path I took veered away from the glistening skyline of power and fame that most of my colleagues were attracted to.

I like having lots of dough, don’t get me wrong. But long ago, I figured out what “enough” was, and I’ve not sacrificed my other lifelong interests to build my pile bigger than my humble little self can handle.

We used to call it “F*** You Money,” to be honest.

True independence comes when you are no longer desperate for whatever your current client is offering you. You can walk away and not worry about the consequences if he turns out to be an ass. Or if the deal seems squirrelly.

You don’t need his money… because you’ve got enough stashed away.

It’s a stash you put aside and never touch unless you absolutely need to. If you die without ever dipping into it, you’ve won.

The psychological juice behind knowing you don’t “need” anyone’s money is staggering.

The size of your FYM stash, of course, is dependent on what you feel you “need” – in cold, hard, liquid cash – to be confident you’ve got enough to tide you over until circumstances change.

For me, it’s not a huge amount. Enough moolah to survive for a year or so with no other income. Being frugal, I could stretch it out for much longer. And still have fun, and still indulge in things I love.

But the key thing is… it’s your support system. It’s not an investment.

However… once you get a taste of business success, it’s easy to be lured into living each day FOR that business. You put off other pursuits, you start to obsess on projects, you become… boring.

You’ve suddenly got 20 times your basic FYM, and yet still get up each day focused on bringing in more.

I’ve been lucky. I don’t need lots of money to have a great time. So much of life’s best adventures are actually dirt-cheap.

I’m seeing a group of old college buddies this weekend, for example. None are “successful,” according to any measure a businessman would use. And yet, all are happy. All are good friends, and I cherish the time we get to spend together.

They don’t envy my success. And they don’t treat me differently. (To them, I’m still the nutcase I was 30 years ago at the university. And I embrace that character with gusto.)

All this gets me thinking about what “true” wealth is.

Being broke sucks. No getting around that. But somewhere between being broke and being stupid-rich, with 12 cars and three homes and more boats than you can count… is a sweet spot where many people live in near-bliss. Minus the expensive toys.

I think, by now, you know what I’m getting at.

It’s sappy, yes. It’s all about love and living well with what you have.

Ambition can be a curse. I’m very lucky to be ambitious… but also to be lazily moderate about pursuing what I want. I’ve done most of what I set out to do at this point in life. The goals remaining on my master-list are good ones, and I hope I’m around for another half-century to knock them off, too.

But, more urgently, I am reminded of how amazingly “rich” my family and friends are who sink their teeth into life without driving ambitions.

Sometimes, playing with your grandniece on the old swing set at the park is enough wealth to last an eternity.

There’s been a big shake-up in the economy. As with any shake-up, there are lots of opportunities to profit. If you have ambitions, this could be your year to break out. When you do, though… keep a little Zen awareness in your brain about what truly counts in life.

You can’t take your FYM with you when you die. But you can’t tell me that the love you generate and receive doesn’t travel to the Other Side.

[Ed. Note: If making more money this year is your top objective, that's great. ETR can help you grow your wealth every step of the way. But keep John Carlton's words in mind - and remember that amassing money isn't the only type of wealth you want to find this year. Whatever you're looking to achieve - business success, personal fulfillment, becoming a better parent or friend - our Success Mentor can help you find it. Learn more about how to get everything you want out of life right here.

John Carlton is an expert copywriter, a pioneer in online marketing, and a teacher of killer sales copy. He knows marketing inside and out. Discover how to get your hands on the kick-ass secrets of the world's smartest, happiest, and wealthiest marketers.]

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What Makes an Entrepreneur?

Friday, November 28th, 2008

A few weeks back, I visited my hometown (yeah, I grew up in Cucamonga, what’s it to ya?) to see my family. Pop still lives in the same house he bought just after WWII, and it’s hard for me not to feel like I’m 15 again when I’m there.

Not that I feel all young and vibrant. Naw. More like I get back in touch with how freakin’ clueless I was for the first half of my life.

It was a great childhood, a gruesome adolescence, and even now ghosts from my past haunt every corner of the neighborhood.

Always interesting/spooky/insightful to go back to old stomping grounds. I love my family. And I’m still chewing over how that town shaped who I am today. In fact, it got me pondering long and hard about what “makes” an entrepreneur.

A lot of people – including me – talk about the value of goals in launching any entrepreneurial venture. Figuring out what you truly want … setting a plan in motion to attain it … and following through.

There is, however, a difference between “understanding” goal-setting behavior … and actually DOING it.

So here is what I propose you do this weekend: Give yourself a brutal reality check.

Are you spending enough time figuring out what you really want to do when you grow up?

This is not a trick question. Most rookie goal-setters need to refine their skills at this over a frustrating period of time.

The first goals you set are likely to be things you actually don’t want, after all. There is an art to looking deep into your own heart and soul and coming to grips with what REALLY rocks your boat … and what will continue to make nice waves in your future.

It’s never enough to want to be “rich.” You must spend time thinking about what “rich” means to you. Not to your buddies or your colleagues or anyone else. You.

And if you decide you want to be filthy rich … well, you’ve got to do more than just set that as a goal. Ya gotta work out your plan to get there. With lots of little goals along the path.

If you’ve yet to make dime one online, for example, then a goal of becoming a billionaire online isn’t a goal … it’s a dream. You’ve got to earn your first buck. Then your second. And go on from there.

Your first goal may be to weed through all the info available out there … find the resources you feel you can trust … and dig in.

Those subsequent “dig in” steps – the actual goal-by-goal stepladder that will take you toward your desired destination – cannot be glossed over.

And there are consequences to consider. You may not yet know what awaits you as a cash-generating genius. But you sure can examine how your life starts to change as you go.

Every detail of your life can morph in strange ways when the money starts coming in. Your friends and family may wrestle (often unsuccessfully) with your rise in status, liquidity, and self-confidence.

It won’t always be pretty. But the more you “arm” yourself with insights like these, the less surprised you’ll be when you hit each milestone in your quest for a better life.

You’ll be … uh, what’s the word? … prepared.

Goals are great. But I’ve known too many people who ONLY set goals. They never go after them.

Movement is key. And you’ll feel better about moving toward your goals if you spend some serious time thinking about them.

Play with them. Mold them. Constantly put them through your “What if?” grinder. (What if you can’t do it with your first idea? Will you try again? Try something else? What?)

The “secret ingredient” of great goal setting is to cogitate obsessively on the consequences of actually meeting each goal once you set it. This not only helps you blow through failure … it also creates a “vision” of yourself that keeps your motivation hot.

This requires “forward thinking” … which doesn’t come with the default equipment you’re born with. Ya gotta exercise it.

Without goals, you’re just being taken for a ride by Fate.

Goals do not guarantee anything … except, once you take steps to attain them, you will move SOMEWHERE new in life. And you’ll be doing as much of the driving as possible.

Fate will still screw with you. But you’ll no longer be helpless.

At first, even five minutes of focused “forward thinking” will make you sweat and want to go do something else.

Get over it. Stick with it. Soon, you’ll be an ace at peering into the fog down the line, and you’ll be able to exert more control over events than you ever dreamed possible in your pre-goal-setting days.

This weekend, get your five minutes in. Move through the sweat and avoidance.

Jumpstart something new.

[Ed. Note: Now’s the perfect time to start setting your goals for making money in 2009. Follow Internet marketing expert John Carlton’s advice and take a little time this weekend to practice focused thinking. Once you know where you’re headed, pick up a copy of ETR’s 2008 Info Marketing Bootcamp DVD Library. It will give you dozens of money-making marketing ideas you can use to help accomplish those goals.

John Carlton is an expert copywriter, a pioneer in online marketing, and a teacher of killer sales copy. He knows marketing inside and out. Discover how to get your hands on the kick-ass secrets of the world’s smartest, happiest, and wealthiest marketers.

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Quick Tip: Repeat What You Just Heard

Wednesday, October 8th, 2008

One of the fundamentals of becoming a great communicator is best explained in the classic book How to Win Friends and Influence People.

The most important skill in that book is listening… and then rephrasing what you just heard back to the other guy.

This proves that you listened… and processed what you heard. And it will astonish anyone you do it with… because nobody else is listening at all. They’re just waiting impatiently until they can interrupt to stress their point, regardless of what the other guy has said.

[Ed. Note: John Carlton is an expert copywriter, a pioneer in online marketing, and a teacher of killer sales copy - and he knows marketing inside and out. Discover how to get your hands on the kick-ass secrets of the world's smartest, happiest, and wealthiest marketers.

And be sure to read John's insights, tactics, and advice on copywriting and marketing at his blog.]

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How to Communicate Incoherently

Saturday, October 4th, 2008

Communicating with another human being is never simple. If anyone tries to tell you otherwise, walk away. They’re dangerously wrong.

In a broad sense, the population is roughly divided into three categories of cognitive processing:

  1. Left-brain thinking (very logical and concrete)…
  2. Right-brain thinking (very creative, “out of the box” worldview)… and…
  3. No-brain thinking.

That third category, unfortunately, dominates the world. Id-driven thugs rule with brute, unthinking force all over the map. They of course need logical assistants to run things, and right-brain creatives to write their speeches… but the final decisions rest with the knucklehead.

The first folks to get hung in any revolution are the smart ones, you know.

The triumph of modern democracy rests on the First Amendment, with its guaranteed protection of free speech (and, implied, free thought as well). We take it for granted… but most of the rest of the world enjoys no such freedom.

So the upside of life in the U.S. is that everyone gets to talk freely to each other. The downside… is that few of us actually know HOW to talk to another human so we’re understood.

All master salespeople are master communicators. As a copywriter, I knew I’d turned a corner in my career when I could take a complex situation… and explain it in two or three paragraphs in such an obvious way, it was hard to remember why it seemed so complex before.

Your Number One Job as a marketer… is to get your point across.

Your job is NOT to be “right.” It’s to get your point across so it’s UNDERSTOOD by the other guy.

In Transactional Analysis, there’s a situation called “Gotcha!” This occurs when one guy explains something in ways that are perfectly clear to him… using facts, figures, statistics, anecdotes, stories, whatever. And when the other guy doesn’t understand and screws up… then the first guy gets to claim status as the “dude who should be listened to, goddamn it.” He gets to yell “Gotcha – I TOLD you what would happen (or how it was supposed to work)… and you just wouldn’t listen.”

It’s a sick, sick game.

In business, you don’t “win” if you were right… but no one understood WHY you were right, and thus did not buy your product.

As a consultant, I am constantly faced with having to explain to a client – in simple terms (and calmly, so I don’t startle him) – that he’s been selling the wrong thing, in the wrong way… and that’s why sales suck.

I always get the same argument back: But these are the FACTS. It IS a great product, and…

Of course, what he’s usually doing is tossing boring features around in his marketing copy, unmoored to any thrilling benefits that could help a prospect “feel” like buying.

It’s hard to sell your own stuff. We all have a natural tendency to burrow too deep into our own box, where we gulp our own Kool-Aid while wearing blinders. (I think I just won the Best Mixed Metaphor award there.)

This is why top salespeople – and top copywriters – are so sought after. We’re the modern wizards, craftily seeing through fog and making sense out of nonsense.

And yet… sometimes I meet my match.

My friend Stan and I often have a disturbing recurring conversation. He will insist he’s told me something at least three different times, in three different ways. And he’s right. The man is honest to a fault, and sees no point in exaggerating. If he says he did something, he did it.

And yet, I will insist back that (a) I have zero memory of him telling me anything remotely like that… and (b) I nevertheless do not understand what it is he’s trying to communicate to me.

So, he told me… but I never heard it.

If either of us were lesser mortals, one of us would have murdered the other long ago. However, our mutual respect is so deep that we take all criticism seriously. I may not understand why Stan is arguing with me over some point… but the mere fact that he IS arguing means I need to pay attention and figure it out.

This is important.

Both of us are MASTER communicators. I’ve earned fortunes using my communication skills to sell massive worlds of stuff to skeptical, miserly hordes of customers. And Stan was a consultant so skilled in communicating the vagaries of software and “process analysis” to large corporations (including Cisco Systems, Wells Fargo, Exxon, and even NATO in Europe) that – for 20 years – he was among the most sought-after and highly paid “gurus” of that essential corner of the information age.

Top of our games, both of us. And yet we still bicker and argue over every detail of our entrepreneurial adventures.

There’s a lesson here for all of us.

First: Never assume that because YOU understand something… everyone else should, too. It ain’t so.

Second: It’s all about SIMPLIFICATION.

Stan is easily among the smartest dudes I’ve ever met. You could lop 50 points off his IQ and he’d still be smarter than you and me combined. (Okay, that’s a right-brain exaggeration. But I’m making a point here.)

However, all that brain wattage can be a handicap at times. While he’s constructing a logically correct structure of related tangents, plus essential points that must be retained until the end of the explanation, all buffeted by blindingly unassailable facts (facts!)… I’m doing my best to “catalog” everything according to the somewhat scattered, very intuitive, and non-logical filing system in MY head.

Man, it can be a challenge. But it’s also one of the best lessons in pure communication I’ve ever encountered.

What I do… and what I believe Stan has picked up from me (and is using more and more when dealing with us “lightweight creative-type brainiacs”)… is BREAK IT ALL DOWN.

This is a killer tactic for copywriters and for any salesperson trying to communicate more than one or two points with a target audience.

The easiest method: Just enumerate each point. One, then two, then three, then on to four, five, six, and beyond. But keep each numbered point “pure.” Don’t clutter it up with other points, or sub-points, or tangents, or anything else. Stay focused on explaining a single piece of the puzzle at a time. Forget about “tying it all together” until after you’ve covered each point individually.

Top copywriters know that a sale can be triggered by a SINGLE bullet point (even when that one bullet is nestled among dozens of others in the sales piece). And you can almost never predict WHICH bullet it will be. Could be a different bullet for each buyer. (If you discover it’s a specific bullet behind most sales, then you’ve discovered the headline of your next piece. Lucky you.)

Breaking things down into easy-to-understand points takes away all the complexity. Even if you end up with 999 separate points… which is how you’d break down something VERY complex, like building a gas-powered internal combustion engine from scratch… if you make each step easy to understand, you can walk a rookie all the way through.

But you can screw it up, too.

Let’s take skipping rocks.

You would be criminally oversimplifying the process if you said “Dude, just throw a rock across the water so it skips.” That may explain it to YOU, who already are experienced in rock skipping. But it’s incoherent to him.

Try this:

  1. Find a smooth, flat stone.
  2. Throw it sidearm, so the arc of your toss is more-or-less level with the surface of the water.
  3. Aim for calm water to minimize “bumps.”

If you follow this advice, you’ll skip a rock. It may be only one or two skips, but it’ll skip. In fact, even if you screw up the first point and use an uneven, round, jagged rock… you’ll still make the rock sorta skip if you throw it sidearm onto flat water.

Now… if you want it to skip multiple times (phtt, phtt, phtt, phtt)… then you’ll want to go deeper into this basic explanation. Why a smooth, flat stone? (To reduce friction.) Why sidearm? (So the contact of stone and water surface is gradual.) And so on.

You can apply this simplification rule to many aspects of your life. You can use it to make your sales copy stronger. You can use it to get your employees to do their work better. You can use it to win arguments. Etc.

Try it. You’ll see how much better you communicate just by breaking things down.

[Ed. Note: Communicating clearly is the easiest way to make your marketing work. For more ideas about how to market efficiently - and wind up with more money in your pocket - consider attending ETR's 2008 Info Marketing Bootcamp. We've invited a dozen Internet marketing experts... and a handful of copywriting masters... to share their biggest money-making ideas with you. In fact, you could discover $1.2 million in new strategies for your business. Learn more here.

John Carlton is an expert copywriter, a pioneer in online marketing, and a teacher of killer sales copy - and he knows marketing inside and out. Discover how to get your hands on the kick-ass secrets of the world's smartest, happiest, and wealthiest marketers

And be sure to read John's insights, tactics, and advice on copywriting and marketing at his blog.]

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How to Survive Excessive Recession Hand Wringing

Thursday, August 21st, 2008

Has the looming recession got you scared yet?

The mainstream media sure hopes so. Sells more newspapers, boosts cable ratings on CNN and Fox and MSNBC, makes the populace hyper-aware (like jittery squirrels gathering nuts in a dog park), and gives advertisers a tidy little narrative to help position their products.

An audience with frayed nerves is an audience paying attention. They like that.

Entrepreneurs and small-biz owners can be especially vulnerable to economic downturns. Or even talk of an economic downturn. Frequent news stories about financial doom tend to bring on the “Yikes, we’re all gonna die!” response. Even in people who should know better.

My pal Perry Marshall reminded me of the “should know better” part the other day, when he sent out a blog-alert e-mail titled “My rant about this so-called recession.” Basically, he noticed that his readers seemed to self-select themselves into two distinct categories: (1) the whiny 95 percent, who seem to almost welcome economic disaster (as definitive relief from the anxiety of waiting for the hammer, so they can blame any pending failure on “outside circumstances”)… and (2) the “Alpha Warriors,” who barely acknowledge anything the mainstream media says about the economy.

Perry thought the Alpha Warrior segment of his readers hovered around 5 percent. When I called him (to congratulate him on an insightful post), we agreed that it’s probably closer to 1 percent in the general population. In other words, in a room of 100 people, the folks ready to latch onto recession fears as an excuse to crawl into a fetal position and suck their thumbs would dominate the discussion, the physical space, and the mindset.

There would be one lone dude, in the corner, ignoring them and getting on with business.

This is an important observation. The narrative of your world-view can deeply affect how you act.

I hear from entrepreneurs all the time who were shocked, saddened, and even discouraged by the cacophony of negative voices around them when they decided to try their hand at marketing. If the opinions of your family, friends, co-workers, and even future colleagues matters to you… just skip starting your own biz. Cuz you will rarely hear an encouraging word. Most folks don’t like change, and resent the turbulence you cause by ignoring obstacles and overcoming problems to go after a goal.

Consider how many people around you base their world-view on the idea that “You can’t fight City Hall” or “The Man controls everything” or “The little guy doesn’t stand a chance.” No dream of independence or getting rich can survive that kind of negativity. If they HAD a dream, it’s gone now. And you’re kind of throwing that sad fact back in their faces by going after your dream.

Not everyone is like that. But do not be shocked when you hear about even close friends secretly rooting for your collapse or taking delight in the struggles you encounter. If you fail, they are proven right. (You never really stood a chance. What a fool you were for even trying.) Worse, if you succeed, you very likely will drift away from the slacker world they are so comfy residing in. You’ll force them to come up with new excuses for their own lack of movement.

And that’s a horrible thing to do to friends. You naughty person, you.

The media loves a recession, because it means no slow news days for a while. Every utterance from the Fed is a headline, weekly columns write themselves (just pick two recession cliches from your cliche file and rub ‘em together), and “man in the street” interviews will always yield some nice emotional sound bites.

Great marketers see a recession as something else: An economic burp that may or may not affect them. If it does, you adjust accordingly. If it doesn’t, then it’s full speed ahead. No hand wringing allowed.

As Perry pointed out, it’s now a global market, dude. The dollar’s fade is the euro’s goose (and, if you’re exporting, the best news you could ever hear). Maslow’s hierarchy of human needs doesn’t vanish just because the gross domestic product does a pratfall.

People still need to eat, still need a roof over their heads, still demand luxury. And still need advice. Maybe more than ever. Many will need new jobs. A recession isn’t fun, by any means, and neither is it a joke. However, neither is it an excuse to fold up shop and go hide.

I happen to know the number one real estate broker here in Reno. The market went from being one of the top five hottest housing booms just a year or so ago… to becoming one of the worst in the nation. Prices, values, and capital are plummeting. Yet, people still need houses. They move away. Or move here from somewhere else. Or move up or down, as the nest requires more or less space.

Sure, the easy days of the boom are gone. Have a good cry, wipe your nose, and get back to the job at hand. Adjust your strategy to meet the challenge.

This guy was the top realtor during the boom, and he’s the top realtor now that the market has lapsed into a fever. He just adjusted. It’s the same with every other market I have hooks in. The smart guys note the nuances of how things have changed, and redirect their energies to what works NOW. The not-so-smart guys shriek and lose sleep and curse cruel Fate. And pine for the good old days, when their limited bag of tricks was effective.

Take it from someone who’s weathered multiple recessions, the collapse of entire financial institutions (I was a rookie copywriter writing financial direct-mail packages when the S&L crisis lopped an entire arm from the banking community), and the meltdown of more hot markets than I can count (from Pet Rocks to McMansions).

Ignore the doomsayers. Focus on the fundamentals – good products, good value in your offer, good traffic generation, and the dedicated nurturing of your house list. If it feels right to downsize (either in your life, by living debt-free, or in your biz, by trimming the fat), do so. If your old way of doing things isn’t producing the results you need, try something else. Test more diligently. Study your market for pain that needs attention, and attend to it.

I like that term of Perry’s, “Alpha Warriors.” But in my mind, you’re really just the Adult In The Room when you continue to take care of biz when everyone else is freaking out.

You may be the only adult in the room, too… and you may be trashed for your refusal to panic. But when you know a fresh game is afoot, you gather your resources and engage anyway. To succeed as an entrepreneur, you gotta be your own best friend.

[Ed. Note: Recession? What do YOU think? Are you doing anything differently because we may (or may not) be in one? Are you losing sleep over it? If you've got any advice - either from experience or from a mentor or advisor - for living through rollercoaster Dow rides and market busts, let's hear it right here.

John Carlton is an expert copywriter, a pioneer in online marketing, and a teacher of killer sales copy - and he knows marketing inside and out. Discover how to get your hands on the kick-ass secrets of the world's smartest, happiest, and wealthiest marketers.

And be sure to read John's insights, tactics, and advice on copywriting and marketing at his blog.]

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Walk a Mile in a Jerk’s Shoes

Tuesday, July 22nd, 2008

Without the insights of good pop psychology, I cannot fathom how my neighbor isn’t wracked with shame every second of his miserable life. Because he truly is a Grade A a-hole.

It’s not just me. Six other neighbors, on all sides, hate this guy’s guts with varying degrees of passion (cuz he harshes everyone’s mellow and disrupts the groove of the cul-de-sac). The Homeowner’s Association regularly slams him with fines (cuz he thinks he’s above the rules). And I’m never surprised to see cop cars parked in his driveway.

I could go on, but you get the idea.

The dude’s obviously a low-life scum, living among people who just want peace and quiet. If I was him, I’d immediately sign up for industrial-strength therapy, and maybe start a brisk program of frequent self-flagellation as punishment.

But I’m not him. I’m someone else, looking at him with utter bafflement, because I cannot understand how he can live with himself, being such an a-hole. Yet, using the simplest basics of psychology… I "get" it. And "getting" it makes me both a better storyteller and a better marketer.

It’s really very straightforward: In Mr. A-hole’s mind, he’s a great guy. Misunderstood. Prone to accidents that could happen to anyone. A smidgen too quick to get angry about stuff that anyone would get pissed off about.

He has a whole menu of excellent reasons that – in his mind – explain everything he does in a way that makes him either totally forgiven and excused… or the victim of unpreventable circumstances. He has rationalized his behavior so that he’s the good guy at the center of his world. And no amount of incoming data that challenges that rationalization will change anything. The dude is bottled up tight. Certain of his own righteousness.

Serial killers think like this. Politicians, too. Also thieves, social outcasts, actors, perverts, and scamsters.

And you, too. And me. And everyone you market to.

It’s part of being human.

Now you and I may also have some redeeming traits, like a code of behavior that prevents us from hurting other people or avoiding doing the right thing (or parking half on a neighbor’s lawn). We are, in fact, a roiling pot of conflicting and battling emotions, urges, habits, learned behaviors, and unconscious drives.

Every day, if we’re lucky, the mixture remains mostly balanced and doesn’t explode or morph into something toxic. But it’s all in there. And it’s all fighting for supremacy.

Dale Carnegie’s book How to Win Friends and Influence People is called the salesman’s bible because of a simple tactic that works like crazy. That tactic: Learn to walk a mile in another man’s shoes before judging him. Or sizing him up.

This tactic does NOT come with our default settings as humans. You gotta learn it.

Once you’ve been around very small children, you realize how deeply ingrained our selfish desires are. We excuse them in kids, but strive to civilize the little terrors by corraling those desires into submission.

Takes a while.

People who grow up without that kind of mentoring can be hard to deal with. Some special cases – those blessed with an endless supply of sociopathic charm – can still make it work and live lives of selfish abandon. Good for them. But most of us realize that we gotta share the sandbox. And that means sublimating our greedy ape-urges most of the time.

Still, if you’re gonna be a great salesperson, you gotta become a great student of human nature… and notice, catalog, understand, and USE insights like this.

So when you tell a story, it’s easy to figure out what the listener needs to hear to stay interested. When you sell something, it’s easy to know how to incite desire, because you know what people want (which is almost always NOT what you want them to want). And when you’re approaching prospective customers cold – cuz they don’t know who you are – you are able to quickly discern who THEY are, and adjust your tactics accordingly.

But you cannot attain this state of understanding human behavior… without experiencing all the different parts of human behavior out there.

Okay, you don’t want to experience everything. People do some truly disgusting and repulsive stuff that is beyond the boundaries of acceptable experience for the rest of us. But within reason, you at least need to learn how to walk in another person’s shoes for a mile. (That’s supposed to be an old American-Indian saying, a take on the Judeo-Christian "golden rule" to treat others as you would like to be treated yourself.)

It helps to understand basic psychology. It’s probably out of print, but the former best-seller I’m Okay, You’re Okay (which is about transactional psychology, but never mind that) lays out a pretty good start for rookies. Once you see a few examples of how your thinking on a matter may not jibe with the other guy’s thinking… you’ll have the seeds of understanding how to delineate what those differences are and how they affect your relationship.

It’s really not that tough, once you get wet.

Basically, the bottom line of understanding human behavior is all about accepting the reality of the situation. Yes, he’s an a-hole, according to your rules. But in his rule book, you’re probably the a-hole. If you insist on not allowing his viewpoint to exist, there will be blood.

In marketing, if you don’t learn to understand how other people see you and your efforts to sell, there will be no sale.

It’s tough to walk in another dude’s shoes even if you like him. Think of your best friend. His taste in clothes is abysmal. He insists on wearing his hair in a stupid style. He watches bad television shows, and eats horrible crap.Yet, somehow you overlook these things and get along.

The challenge, as a marketer, is to suck up your distaste for people who don’t share your worldview… and be a chameleon. That’s the lizard that blends in with any background – except plaid. (When I was a kid, we used to try to make the little critters explode by placing psychedelic prints on the bottom of their cage. Doesn’t work, in case you’re wondering.)

You don’t have to compromise your cherished beliefs or alter your own worldview. (Unless you discover you should.) Just understand that there are more complex personality tweaks in the people around you than there are stars in the sky. And your job, as a marketer, is to understand that the person you’re selling stuff to may need all sorts of weird, twisted info or soothing advice or whatever to make a buying decision.

It’s not hard, once you learn how to walk a mile in other people’s shoes… and then do it, on a regular basis. And you gotta do it even with the a-holes.

I still loathe my neighbor, but I can’t really hate him. He’s infuriating, but the real reason he pisses everyone off… is that he’s just not good at social interaction. He cannot walk three feet in someone else’s shoes, has no clue what that would accomplish anyway, and lives in such a tight little box that he’s just a walking prison of discomfort and existential anguish.

I still wish he’d move, though.

Anyway… Here’s a little task for you: Identify a trait in someone around you… that irks you no end. (Maybe humming off key, or always being late, or telling boring stories.) And spend a few minutes seeing that behavior from the inside.

Become, for a moment, that guy. Walk a mile in his shoes, and rationalize how you feel.

You don’t need to adopt the trait or learn to like it. Just understand it. Get hip to the way the other guy has come to terms with himself.

This is powerful knowledge. This is how top marketers move through the world, with deep personal insight into how other humans get through their day.

[Ed. Note: The principles behind top-notch marketing can be simple - just like John's suggestion that you walk a mile in your customer's shoes. But they are super-powerful.

John Carlton is an expert copywriter, a pioneer in online marketing, and a teacher of killer sales copy - and he knows marketing inside and out. Discover how to get your hands on the kick-ass secrets of the world's smartest, happiest, and wealthiest marketers.

And be sure to read John's insights, tactics, and advice on copywriting and marketing at his blog.]

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Bring Your Story Home to Your Reader

Wednesday, June 4th, 2008

Let’s go deeper into storytelling, what d’ya say? My last article in ETR ("You, The Movie") seems to have hit a nerve.

In that article, I discussed the importance of storytelling as a skill, especially for copywriters attempting to persuade prospects to become customers. The brief exercise I suggested was aimed at sharpening your ability to weave a pithy tale… and the response was overwhelming. At last count, more than 160 folks posted their efforts in the new "comments" section on ETR’s website. (And I read every single one. Thanks, again, to everyone who participated. It was fun, wasn’t it?)

Today, if you’re up for it, I have another exercise that will help hone your writing chops to dangerous "street-wise salesmanship" levels.

But first… let’s do some triage.

In case you missed it, I reviewed specific submissions in the comments section. But, in general, if there was one glaring fault in the three-sentence stories that were posted, it was the lack of a clear punch line. This is the most common error rookies make (and it’s an easy fix, once you get hip to advanced storytelling tactics). Many of the narratives sort of "floated," without moorings. And while meaningful to the writer, the tales remained mysteries to the reader.

Great storytelling sucks people into your world. This is especially important when one of your ultimate goals is to use your writing to sell stuff. (Most legendary ads involve some type of storytelling.)

Even the most rollicking yarn can put people to sleep if it’s too complex, goes off on too many tangents, or doesn’t tickle the reader’s short attention span.

And most people are not natural storytellers… so they sometimes ramble off on quirky paths, repeating themselves, unable to clearly explain plot points, and bombarding the listener with irrelevant details. "Did I tell you about the UFO that attacked us? No? It was Tuesday last week. No, wait, it was Wednesday. Yeah. It must have been Wednesday, because I was headed to IHOP to meet Suzy for waffles. You know they have specials every Wednesday, don’t you?"

This is how people get strangled.

In my long experience trying to force folks to tell better stories, the first task is nearly always to trim the excess verbiage and fluff.

The outline to follow is: the set-up (the tease of the payoff to come)… plot elements (relevant details)… action (the fulfillment of the tease)… and punch line.

Focus on your reason for telling your story… which could vary from pure entertainment to providing insight to persuading someone to buy. When you’re done, you want your listener or reader to FEEL something. Happiness ("Aww, the puppy got rescued")… alarm ("My God, I’m gonna keep a loaded gun by my bedside from here on out")… astonishment ("My neighbors are doing what at night?")… or, yes, even greed ("Hey! I want that kind of deal too!").

The process can also be described biologically. Like this: foreplay… climax… resolution.

Stories, like sex, benefit from a focus on the goal. The less extraneous interruption, the better.

In other words: It’s not about you at all, even if you’re the star of the story.

It’s about your reader.

Ideally, he will "see" himself in your story. Or feel like he’s temporarily privy to the world you create with your words – a world he would not otherwise have access to.

Have you ever read a story to a child? Once they get a taste for it, just saying, "Once upon a time…" will glaze their eyes over, as they eagerly prepare themselves to be transported to a world far different than their own.

The concept of "transporting" is critical. You’re driving the story, and it’s your responsibility to keep it on the road. Your reader will abandon you at the first hint that you don’t know where you’re going. And he’ll despise you for getting his hopes up for a good tale if you then dash them with a feeble punch line.

That’s why striving for pithy, concise stories is so important for writers. Set-up… plot elements… action… punch line.

And the three-liner is classic. One of the best: "I’ve been poor. And I’ve been rich. Rich is better."

No need for any details. In this example, the words "rich" and "poor" carry their own payload of emotional backstory with them, because, in this context, nearly everyone will have a feeling about being rich and a feeling about being poor. A long-winded rant about HOW poor you were, or HOW rich you became, is excessive.

Concise, memorable stories pack a punch.

Even better, there is a segue into the life of the reader in that three-line beauty. "Rich is better" may seem like an obvious statement, but coupled with the set-up lines, it delivers a strong message that smacks of truth. You want to hear what else this guy has to say.

The flow of a quick story, told with feeling, is always ripe with implications for the reader.

However, good ad copy doesn’t rest on implications. It’s got to move quickly to specifics.

So here’s a simple tactic from my own bag of tricks that has helped bring many a story "home" to readers: First, you tell your tale, aiming for the kind of breathless prose that makes your prospect afraid to exhale for fear of missing a delicious detail.

Then, you deliver the punch line or the moral or just the ending. Don’t try any clever transitions back into your sales pitch. Instead, you merely say: "And here’s what that means for YOU…"

When reading fables to kids, any attempt to explain the moral would ruin the transcendent pleasure of listening to them. Ideally, you want the ending to rattle around in their heads, while they mull over the ethical implications and come up with their own conclusion. (Kids hate it when adults wag fingers and try to force lessons on them.)

But when you’re writing to adults, you no longer have that luxury. Especially with ad copy. Adults are so numb to incoming data, they will hear even a great story, store it away somewhere in their cluttered brain, and move on to the next volley of arriving stimuli without coming to any conclusion whatsoever.

So, as the copywriter, it’s your job to complete the thought.

You just continue the thread, going deeper into your sales message.

"I’ve been poor. And I’ve been rich. Rich is better. Here’s what that means for you: You can continue on with your life believing that ‘money can’t buy happiness,’ if that makes you feel better. But I’m here to tell you that having a pile of extra cash is actually a fabulous feeling… and your life will get better almost immediately. Plus, since I’ve already done the hard work of going from clean broke to filthy rich, I know all the shortcuts… and I’ll share them with you…"

Et cetera.

So, if you’re up for it… here’s your next assignment: Tell a short, three-sentence story (using the set-up, plot, action, and punch line outline). And then write a one- or two-line segue that brings the story home to your reader. Leave it in the "comments" section on ETR’s website here

You’re allowed to be nonsensical for this exercise. In other words, you don’t actually have to be selling anything. You can make it all up.

Just think – really, really hard – about how the punch line of your story MIGHT lead into a sales message.

Be concise, and bring it home to the reader. That’s the key to world-class sales messages.

You cannot "fail" at this exercise, because you’re just warming up your chops.

You don’t learn to ride without hopping into the saddle. And it’s okay to fall off, as long as you climb back on.

Again, I’ll read every submitted story, and comment as needed.

[Ed. Note: Think storytelling doesn't matter? Think again. John Carlton is an expert copywriter, a pioneer in online marketing, and a teacher of killer sales copy - and he's honed the storytelling craft to a fine point. From John, you can also discover how to get your hands on the kick-ass secrets of the world's smartest, happiest, and wealthiest marketers.

And be sure to read his insights, tactics, and advice on copywriting and marketing at his blog.]

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You, the Movie

Friday, April 25th, 2008

Have you ever wondered where the knack for finding stories and hooks — the main ingredients of any great copywriter’s bag of tricks — comes from?

Here is my insight (after a couple of decades on the advertising front lines): It comes from observing life as an ongoing movie. With characters, story angles, plot twists, and endings that arrive like punch lines.

This is how the legendary copywriters I’ve known go through their day… seeing nearly everything in terms of a movie script. It’s an unconscious habit, and wickedly effective at keeping your writing chops chugging on all cylinders.

Even the most mundane errand can be retold as a raucous tale full of shocking revelation when you put this talent to work. Nothing interesting or weird or funny gets by a top scribe.

So, when faced with clients needing killer ads… it’s easy to find, and flesh out, the stories hidden in products, campaigns, and markets. Because it’s all a movie.

Think about your own life.

No, seriously. Think about it.

Most people have trouble "seeing" themselves in the world at all. Without a mirror, they’re not even sure they exist. Their daily experiences are like watching a "monkey cam" – the filmed result of attaching a camera to the back of a chimp and letting him wander off.

It’s not a smooth, thought-out, coherent narrative. Instead, it’s jerky, chaotic, and (unless there are "happy accidents") mostly boring.

There. I’ve said it.

Most people lead boring lives.

For any savvy copywriter, that’s a tremendous advantage. All you have to do… is be the one thing your bored-to-death prospect reads today that gets his blood moving. And you’re well on your way to closing the sale.

Again, think about your life.

Consider how it has progressed in actual chapters, or acts… just like a long-running serial flick.

Maybe your story is as straightforward as childhood, adulthood, starting a biz, getting married.

Or maybe it’s more nuanced, in peculiar ways that make sense to you… but may sound exotic to outsiders. I know one guy, for example, who catalogs his past using whichever car was in his life at the time: The ancient ‘55 Buick Special (junior year in high school), the only slightly abused ‘67 Mustang (freshman year of college), the brand-spanking-new Toyota (first full-time job), the Pontiac mini-van (first kid), etc.

This guy will fry your ear with great stories, too. All starring him and his wheels.

The more precise and anchored you can be, the better your stories will become.

And the better your OWN parcel of stories is, the easier you can spot – and use – stories from the world around you when you’re writing to influence and persuade.

I was lucky to grow up in a family of storytellers. And since I was the youngest by eight years, I learned quickly to be pithy and interesting… or risk losing the attention of my audience. (Few adults have much patience for meandering stories with no point, even from their own kids.)

The trick is to focus on short, crisp, rollicking tales that get to the payoff quickly. With a beginning, a middle, and an end. Or, like a good joke, with a premise, a set-up, and a punch line.

In fact, I suggest you start crafting your tales – both the personal and professional – in three brisk sentences.

They can be serious or funny or rueful or just hmmm -inducing snippets of action.

But they must be complete stories.

So start editing, with an audience in mind. For example: "Suzy and I, at 17, started out convinced no one had ever felt a love so wild and crazy before. However, that dizzy high of shared hormonal bliss… was cruelly followed by heartache and misery when her attention shifted away from me. And I ended up as a sad, sad boy, convinced no one had ever felt such pain before."

Set-up, plot synopsis, and tidy ending with a hook (the "completed circle" of the phrase convinced no one had ever felt...). You can go into more specifics (should your audience crave it), but you’ve laid out the story very efficiently here.

If the point you were trying to make… say, in a sales piece… was that you’ve been around the block emotionally, you scored. Any further detail would muddy up the yarn.

Here’s another one: "I interviewed for my first real job right out of college. Cinched up my tie, answered every jackass question seriously, shook hands like a candidate. Got the gig, hated every second of my life for six months, never quite caught my breath, got fired, and happily collected unemployment checks for the next three months."

Or, here’s a tidbit from my own biography: "We were vandals as kids, mostly ineffective and innocent, but occasionally stunning models of anarchy. Asked an engineer, once, how many railroad ties his cow-catcher could handle… and the next day, put all those plus one on the tracks. Derailed the train… and our genuine horror of success was deepened by the realization we’d better watch our butts if we were gonna engage with the adult world like that."

Three sentences. Yeah, long ones. But three coherent, grammatically correct sentences. A complete story, with entry point, action, and a quasi-moral ending.

Consider how looooooooooooong I could have dragged out that tale, and been absolutely justified in doing so. Because, hey, events took place over a couple of days, and there are details of our gang and the neighborhood and the derailment that are fascinating.

Just freaking fascinating.

But longer stories should be told only if you’re invited to tell them. As in, writing your thousand-page biography and selling it. Anyone buys, it’s a tacit agreement to put up with every long-winded saga you’ve got up your sleeve.

Okay… now it’s your turn.

Leave a three-sentence story from your life in the new "comments" section on ETR’s website here.

Don’t be shy. We’re all trying new stuff this year. (Or should be, because the business landscape is changing so dramatically and rapidly. The best marketers I know are trashing old limitations, stretching new boundaries, waking up and engaging the world on fresh terms.)

I promise to read every submission. I’ll even toss a few comments into the pile myself, when warranted.

And I can guarantee you this innocent little exercise will sharpen your chops as a storyteller. Some of you are already damn good, I’m sure… while others can use a lot of work. But we ALL need to remember how critical stories are for communication. (As in, communicating your sales message in a way that grabs attention, persuades, and closes.)

C’mon. Three lines. That forces you to be concise, to consider every single word carefully, and to crunch often-rambling experiences into tidy little narratives with a point.

Just like a top writer does it.

I’m not looking for funny. Not looking for tears. Not looking for anything profound.

Just a story.

For some writers, this will be a true test, because you aren’t used to pushing yourself. However, the best already do.

Good luck.

[Ed. Note: John Carlton is an expert copywriter, a pioneer in online marketing, and a teacher of killer sales copy. Get the details here on how to get your hands on the kick-ass secrets of the world's smartest, happiest, and wealthiest marketers. And be sure to read his insights, tactics, and advice on copywriting and marketing at his blog.]

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