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Archive for February, 2009


Taking the Big Leap

Monday, February 23rd, 2009

Sometime in your business career, you will have a chance to do something or sell something – and it will be obvious to you that you are looking at a great opportunity. However, you will realize that you simply don’t have the time, the knowledge, or the resources to meet that challenge. If you are sensible, you will probably say “No thanks,” and bow out. But – if the opportunity is really extraordinary – you might want to try the Grand Canyon Jump.

I’m thinking of Robbie Knievel’s now-famous motorcycle jump over the Grand Canyon. (Robbie Knievel is son of legendary daredevil Evel Knievel.) The story I heard was that the idea was based on his father’s failed attempt at the same stunt.

I remember one of the very first times I took a “Grand Canyon Jump” – albeit in a much less bold way. It was nearly 10 years ago. Early to Rise was brand-new, and I was still learning how to apply my direct-marketing background to the Internet. I got an invitation to speak at a seminar about Internet marketing. Trouble was, I knew next to nothing about the subject. Certainly not enough to make a speech about it. (Number One Rule of Effective Speaking: Know what you’re talking about.)

But I agreed to make the presentation, because I figured it would force me to think about this important and growing part of my business. Not only did I agree to talk, I agreed to a title for my speech (”7 Myths About the Internet and 7 Ways to Profit From It”) that was – given my experience at the time – audacious.

Since then, I have made the leap many times. (This is what’s behind my “Ready, Fire, Aim” philosophy.)

When I really want to do something but have no idea how to do it, I don’t just agree to do it – I promise myself that I will do it very well. I set a high hurdle for myself. I suppose what I’m doing is fueling my drive with the fear of humiliation.

But it works. Most of the time.

In the case of my “7 Myths About the Internet” speech, I pushed myself because I had to. By reading about what others have done. Observing what my own employees were doing – what was working and what was failing miserably. Trying some stuff on my own. And I made remarkable progress. In fact, after only two months, I had gotten to the point where 80 percent of what I read about Internet marketing either (1) bored me because it was so simple, or (2) infuriated me because it was so obviously wrong.

As the weeks passed and the day of the presentation grew nearer, I found myself thinking harder about the subject. More than ever, I was aware of how other media (direct mail, print advertising, etc.) reminded me of the Internet. Bit by bit, ideas were coming together.

When the event finally took place, I had come up with about a dozen useful ideas and observations that felt right. Many of these defied conventional wisdom. Then, when I heard what other presenters were saying – their accounts of what succeeded and failed for them – it all made sense.

My presentation worked. It felt good. I was full of energy when I gave it, thinking, “Hey, this really is important!” And I got a good reaction from the audience. Most important, I got what I hoped to get: a foundation of ideas that have helped me – and will continue to help me – make money on the Internet.

These days, trying to do anything in addition to holding onto your job may seem like an enormous challenge. And rightly so. But that’s all the more reason to make the Grand Canyon Jump.

Think about one thing that you have not done or declined to do that could be very good for your career long term. It could be something general, like learning how to sell on the Internet… or something more specific, like making your next sales presentation or pay-per-click campaign work.

Next step is to announce your intention. Contact the appropriate parties and let them know what you’ve decided to do.

Finally, set a high standard for yourself. Set the standard so high that it seems foolish or pretentious – and then start thinking about how you can actually achieve it.

You can’t change the laws of physics. Robbie Knievel jumped over a “narrow” segment of the Grand Canyon rather than going for its widest section. But he got over it. And it gave him not only the temporary career boost he was looking for but also a stunt that he will always be remembered for.”

So what’s it going to be? When – and how – are you going to make your Grand Canyon Jump?

[Ed. Note: Get more of Michael's surefire strategies for getting ahead in business in his best selling book Ready, Fire, Aim: Zero to $100 Million in No Time Flat.

As a special thank you to our best customers, Michael has started a new VIP service in which he gives insider business-building advice usually reserved for his private clients - a twice-weekly newsletter called Ready Fire Aim: The Michael Masterson Dispatch. If you have bought an ETR product or attended a conference and are not receiving Ready Fire Aim, please let us know by sending an e-mail to Michael@ETRfeedback.com.

Correction: In the 2/23 issue of Early to Rise, we mistakenly attributed the Grand Canyon jump to Evel Knievel instead of to his son, Robbie Knievel.]

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How “The Liberty Street League” Got Its Name

Monday, February 23rd, 2009

Walk outside the marbled lobby of the New York Stock Exchange, and you’ll find yourself right in the heart of Wall Street.

Take a few steps away from the grim reality of “The Street”… past the offices that once housed Merrill Lynch… beyond the New York Sports Club, where finance managers now sit crying in their single-malts.

Stroll through historic Trinity Church, where investors are welcome to pray for mercy, and glance at the cemetery next door, a reminder of the ghosts that haunt this once-proud neighborhood.

Then, when you’ve had enough of Wall Street, walk north a block or two past Citibank and HSBC. And it is there, on the outer edge of New York’s financial district, where you’ll finally come to a brighter place: Liberty Street.

That is exactly where I found myself earlier this year. I was in downtown Manhattan on business, when I looked up and saw that street sign.

“What do you know,” I thought, “I’ve just traveled ‘off Wall Street’… and suddenly I’m on ‘Liberty Street.’”

The symbolism was too powerful to ignore. And that’s how “The Liberty Street League” got its name.

These days, most of us would like nothing more than to distance ourselves from Wall Street and find our way to “Liberty Street”… a place representing the desire for independence and personal freedom that’s deep in our hearts and souls.

Our forefathers envisioned an America where every man and woman could find success… where they could create a life of their own choosing and their own dreams. But now, culminating in this current economic crisis, our great country seems to have strayed off course.

That presents you with a great opportunity… to commit to taking a better route to attaining an abundant life for yourself and your family… personal financial freedom… and the pursuit of your own happiness.

In short, it’s the perfect time to go “off Wall Street”… and, instead, join nearly a thousand of your fellow Early to Risers on “Liberty Street.”

[Ed Note: If you’re ready to look away from Wall Street, ETR wants to welcome you to a different place, a place that promises a new, exciting, and fresh path to prosperity. Discover how fast and simple it is to join The Liberty Street League right now!

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Why you need a little more Evel Knievel in your life

Monday, February 23rd, 2009

Issue #2599

  • WEALTHY: An exciting and fresh path to prosperity (Charles Newcastle)
  • HEALTHY: Would you buy your salmon from a paint store? (Kelley Herring)
  • WISE: Charles Kettering on success

ALSO IN THIS ISSUE:

  • Why you need a little more Evel Knievel in your life (Michael Masterson)
  • If you feature images on your site… (David Cross)
  • It’s Good to Know… why flu season is in winter
  • Add “tutelage” to your vocabulary

(more…)

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So… Make It Bigger Already

Monday, February 23rd, 2009

When you shop online, you have to be able to see the product before you can make the decision to buy. Because images take up space and slow downloads, most websites provide small thumbnail images. When you click on the thumbnail, a large image pops up. At least, it should…

I find that on about half of the websites I visit, the “larger” image is the same size as the thumbnail. This makes it impossible to tell what the product really looks like.

If you have a website where you feature product images, listen up! On the preview image, make sure the “small to large” function works correctly – and make sure that you do, in fact, provide a larger image.

A good thumbnail size is around 100-150 pixels, and a good higher resolution size is 400-600 pixels.

[Ed. Note: What are your biggest website usability pet peeves? Let us know right here.]

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I thought I just went through business school in 300 pages!

Monday, February 23rd, 2009

“I’m a biology major who studied his way to medical school. My last business class was in 6th grade (about ways to save your allowance money).

“When I read Michael Masterson’s book, Ready, Fire Aim, I thought I just went through business school in about 300 pages.

“Michael, you’ve helped me start my business – and I never thought I could pull it off. Thank you!”

Koohzad K.

Laguna Hills, CA

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Using Stumbling Blocks as Stepping Stones

Saturday, February 21st, 2009

Everyone makes mistakes – and the busier you are, the more mistakes you will make. The only question is “How well and how effectively do you deal with the inevitable ups and downs of life?”

You’ve got to learn how to benefit from your mistakes and how to remain positive in the face of adversity. To get started, here are five ideas to consider:

Let the Light Shine In

This is achieved through the simple exercise of self-disclosure. To truly understand yourself and to stop being troubled by things that may have happened in your past, you must be able to open up to at least one person. You have to be able to get those things off your chest. You must rid yourself of those thoughts and feelings by revealing them to someone who won’t make you feel guilty or ashamed of what has happened.

Expect a Lot Out of Life

There are two ways to look at the world: the benevolent way and the malevolent way. People with a malevolent or negative worldview take a victim stance, seeing life as a continuous succession of problems and a process of unfairness and oppression. They don’t expect a lot and they don’t get much. When things go wrong, they shrug their shoulders and passively accept that this is the way life is and there isn’t anything they can do to make it better.

On the other hand, people with a benevolent or positive worldview see the world around them as filled with opportunities and possibilities. They believe that everything happens as part of a great process designed to make them successful and happy. They approach their lives, their work, and their relationships with optimism, cheerfulness, and a general attitude of positive expectations. They expect a lot, and they are seldom disappointed.

Flex Your Mental Muscles

When you develop the skill of learning from your mistakes, you become the kind of person who welcomes obstacles and setbacks as opportunities to flex your mental muscles and move ahead. You look at problems as rungs on the ladder of success that you grab onto as you pull your way higher.

One of the most common ways of dealing with a mistake is to fail to accept it when it occurs. This is invariably fatal to high achievement.

Cut Your Losses

Statistically speaking, 70 percent of all the decisions we make will be wrong. That’s an average. This means that some people will fail more than 70 percent of the time, and some will fail less.

It is hard to believe that most of the decisions we make could turn out to be wrong in some way. If that is the case, how can our society continue to function at all? But the fact is that our society, our families, our companies, and our relationships continue to survive and thrive because intelligent people tend to cut their losses and minimize their mistakes.

It is only when people refuse to accept that they have made a bad choice or decision – and prolong the consequences by sticking to it – that a mistake becomes extremely expensive and hurtful.

Learn From Your Mistakes

Learning from your mistakes – using them to better yourself and improve the quality of your thinking – is an essential skill that enables you to develop the resilience to be a master of change rather than a victim of change. The person who recognizes that he has made a mistake and changes direction the fastest is the one who will win in an age of increasing information, technology, and competition.

By remaining fast on your feet, you will be able to out-play and out-position your competition. You will become a creator of circumstances rather than a creature of circumstances.

Here are three steps you can take immediately to put the above ideas into action.

1. Imagine that your biggest problem or challenge in life has been sent to you at this moment to help you, to teach you something valuable. What could it be?

2. Be willing to cut your losses and walk away if you have made a mistake or a bad choice. Accept that you are not perfect, that you can’t be right all the time… and then get on with your life.

3. Learn from every mistake you make. Write down every lesson it contains. Use your mistakes in the present as stepping stones to great success in the future.

[Ed. Note: Brian Tracy is the world's most listened to audio author on personal and business success and one of America's leading authorities on the development of human potential and personal effectiveness. With Brian's Flight Plan, you can discover how to achieve more, faster than you ever dreamed possible. You also receive 2 BONUS CDS. Learn more here.

Life's little irritations can stand in your way to success. But there are clever ways to deal with most of them. Find out how here.]

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How to Prevent “Scope Creep”

Saturday, February 21st, 2009

You receive an invoice from your website or software developer. You query a charge you didn’t know about. The developer tells you it relates to a new feature they developed… one that you asked for.

“I did?!”

I’ve seen this happen many times. The problem stems from discussions along the way – when you casually say, “It would be nice to have… ” or wonder aloud, “Would it be possible to… ?”

In one case, when the developer presented his design for a shopping cart on the company website, the CEO looked at it, nodded, and remarked, “Wouldn’t it be good if we could somehow add money-off coupons so we could tie in our printed advertising with the website?” Everyone at the meeting agreed that, vague as the idea was, it would, indeed, “be good.”

They forgot about it, but the developer didn’t. And they were surprised when he came back with a new design – and a bill for the $7,500 it took to implement the coupon feature.

When you are in brainstorming or “blue-sky-creative-anything-goes” mode, many developers will interpret the “Can we do this?” ideas that are thrown out as “I require you to do this.” I’ve seen it increase project costs by tens of thousands of dollars.

To prevent what project managers refer to as “scope creep” (because it stretches out the scope of the project), tell the developer at the outset that any changes to the original contract must be documented in writing and okayed by everyone involved. That includes associated costs, as well as any effect the additional work will have on the project’s timeframe.

Putting every requested change in black and white, clearly stating cost and time implications, helps everyone stick to their budgets and deadlines… and prevents future shock.

[Ed. Note: Did you ever cost your company - or yourself - money because you didn't get the details of a job in writing? Let us know right here.]

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Using Stumbling Blocks as Stepping Stones

Saturday, February 21st, 2009

Issue #2598

  • WEALTHY: Nip unexpected costs in the bud (David Cross)
  • HEALTHY: Is your flora making you fat? (Kelley Herring)
  • WISE: James Joyce on mistakes

ALSO IN THIS ISSUE:

  • 5 steps to keeping mistakes from getting to you (Brian Tracy)
  • Avoid this ambiguous and troublesome word (Don Hauptman)
  • It’s Fun to Know… why you should watch out for men named Ivan
  • Add “hagiography” to your vocabulary

(more…)

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4 Easy Edits That Can Make Your Sales Copy Sing

Friday, February 20th, 2009

Issue #2597

  • WEALTHY: Transform your sales copy from decent to amazing (Yanik Silver)
  • HEALTHY: The best butt-boosting exercise I know (Jon Benson)
  • WISE: Clayton Makepeace on sales copy

ALSO IN THIS ISSUE:

  • 5 ways to get more pleasure out of your work (Michael Masterson)
  • If you’ve ever felt like giving up… (Paul Lawrence)
  • It’s Good to Know… about giving medication by remote control
  • Add “defalcate” to your vocabulary

(more…)

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Giving Medication by Remote Control

Friday, February 20th, 2009

For those who find it difficult to take medication without help, new technology could make pill popping a thing of the past. The idea is for electronic implants placed under the skin to dispense meds automatically or be controlled by a healthcare professional via a wireless signal.

The technology – Remote Intelligent Drug Delivery Systems – is being developed for patients with disabilities, but has the potential to pass into wider use.

(Source: Popular Science)

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How to Firm Up Your Backside

Friday, February 20th, 2009

Most every gal in the gym is familiar with the lunge. You see hordes of women doing lunges. Some trainers even have them walking around outside doing lunges.

Good idea… bad execution.

The right way to do lunges is one leg at a time. Do not alternate between both legs or do walking lunges. It is hard on the knees, and it doesn’t take advantage of the mind/body connection that focusing on one leg at a time can give you.

  1. Burn out the muscle on the first leg with mental and physical focus.
  2. After you do one leg, do the other.
  3. Rest one minute. Then do a set of 20 squats using dumbbells or a Smith machine.
  4. Repeat the lunge exercise, one leg at a time, then the squat… then you’re done.That’s two “giant sets” – two sets of one-legged lunges and two sets of squats. That’s it. You can do it in less than 10 minutes.

Not only is this a great exercise for your legs, your butt will be screaming for mercy and will be more toned practically by the time you get to your car… assuming you can walk to your car! I’m kidding, of course. But seriously – this is a great workout for the booty.

[Ed. Note: If you want to build more muscle in less time while you burn body fat, pick up nutrition and fitness counselor Jon Benson's book, 7 Minute Muscle. It's a complete system for dropping fat and building muscle that's guaranteed to work for you. Try it for 60 days and prove it to yourself.

For more easy-to-follow exercises you can do at home - plus dozens of strategies for getting fit and living longer - sign up for ETR's natural health newsletter.]

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If You Get Knocked Down, Get Up

Friday, February 20th, 2009

The letter was from the publisher of a magazine where I’d just placed an ad for an instructional ballroom dance video I’d produced. He informed me that he was pulling my ad. Why? After watching the video, he felt that the quality wasn’t good enough for his subscribers. 

This was quite a blow to me. The Internet hadn’t yet developed into the marketplace it is today, and this magazine was the only one that catered to readers interested in ballroom dancing.

I understood why the publisher had a problem with my video. At that time, I had virtually no capital, so I’d videotaped it on my home camcorder and edited it with my VCR. Technologically speaking, it was weak. Still, I believed that people who bought it wouldn’t mind since the content itself was so good. 

My video business was temporarily kaput.

Fortunately, I didn’t give up on the idea of selling dance videos. After improving my recording techniques and testing several marketing channels, I ultimately sold many thousands of dollars’ worth. I then expanded into producing other types of instructional videos that have generated hundreds of thousands of dollars. 

Steve – an old friend of mine – came out of the army with a few bucks and decided to go into the vending machine business. He bought a couple of machines from a slick company that grossly overcharged him and gave him poor locations. Like me, his ignorance of the industry he was getting into led him to make a big mistake. Unlike me, Steve panicked, sold his machines at a big loss, and never tried to get another business started. 

Listen, there is a good chance that you’ll stumble a few times with any new venture. But, if you keep picking yourself up, wiping yourself off, and learning from your mistakes, you will achieve success. 

Michael Masterson calls this the Principle of Accelerated Failure. “To develop any complex skill,” says Michael, “you must be willing to make mistakes and endure failures. The faster you can make those mistakes and suffer those failures, the quicker you will master the skill.”

So get out there and fail. Learn from your mistakes. And don’t give up.

[Ed. Note: Paul Lawrence is a successful small-business entrepreneur who has started over 12 profitable enterprises. For more information on his personal achievement program, Dare to Live Your Dreams, click here.

You can learn more about Michael Masterson's Principle of Accelerated Failure and get his proven advice for taking your business to the next level in his New York Times bestseller Ready, Fire, Aim: Zero to $100 Million in No Time Flat. Pick up a copy now.]

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How to Find Purpose – and Happiness – in Running a Business

Friday, February 20th, 2009

You don’t have to wait until you are financially independent and actually retire to enjoy an early retirement mindset. The sooner you can make your business about something other than making money, gaining power, or in some other way enhancing your personal situation, the sooner you’ll begin loving your work.

That will happen the moment your work stops being about you.

Here are five suggestions:

1. Make customer satisfaction your number one priority.

Ultimately, business should not be about sales, market share, renewals, or even profitability. It should be about leaving the world you inhabit a little bit nicer than it was before you entered it. You can do that only by focusing on customer satisfaction.

2. Focus on improving your people for their benefit, not yours.

Every time you interact with your employees, you have an opportunity to make them wiser and thus increase their prospects of being successful.

3. Don’t do more than you can do well.

There is such a thing as being overly productive. By taking on ambitious goals and translating them into demanding monthly, weekly, and daily objectives, you can force yourself into a situation where you have to race through almost everything you do to get it all done.

4. Don’t grow your business too fast.

When you are actively growing a company, you are automatically creating a certain amount of chaos. By pushing to create more products, sales, and customers, you inevitably put a strain on your ability to do things well.

5. Don’t ever feel sorry for yourself.

You don’t always have a choice about the problems you have to deal with in business, but you definitely have a choice about the way you respond to them. When you are feeling beaten up or rundown, the worst thing you can do is complain about it. Complaining focuses your (and others’) attention on you-know-who. And paying attention to yourself is, as I’ve said, counterproductive.

[Ed. Note: The above article was adapted from Automatic Wealth: The Six Steps to Financial Independence, published with permission from John Wiley & Sons. Get your copy today.]

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4 More Ways to Turbocharge Your Writing

Friday, February 20th, 2009

Sales copy can make or break your marketing campaign. That’s why it’s so important to ensure that it is as strong and persuasive as possible.

The first step, of course, is to get the first draft of the copy down on paper (or computer screen) as quickly as possible. I always tell copywriters not to worry about getting every word right. Just “let it all hang out.”

Then, the real work begins: the editing. That’s when you transform your copy from decent to good – or even great. As copywriting expert Clayton Makepeace says, “The more compelling you make each section of your sales letter, the greater your response and average order will be.”

In my last article for ETR – “4 Simple Ways to Turbocharge Your Writing” – I said that the best way to do the editing is to focus on one thing at a time. And I walked you through the first four phases of the process.

There are four more steps to take in order to polish your copy to perfection. Put them to work for you, and you’re sure to end up with sales letters that blow past your competition.

1. Call Out the Bucket Brigade

In this phase of the editing process, you smooth out and “stitch” everything together by using “bucket brigade” copy transitions. Like the old-time firefighters who transferred buckets of water from hand to hand, these phrases keep propelling the reader forward. Phrases like these:

• And that’s just the beginning…

• As you read on, I’ll tell you more about how…

• But before we go into that…

• But better still…

• But don’t take my word for it…

• But I’m jumping ahead. Let me tell you how this all came about…

• Here’s more…

• Fact is…

• Here’s the deal…

• Here’s the scary part:

• Listen, there’s more. Lots more…

• My strong hunch is…

• Needless to say…

• What this all boils down to is…

• What’s more…

• What’s the catch?

• Then it hit me…

Anytime you can use a copy transition, you will improve the readability of your copy and move the reader closer to the sale. (I have compiled 226 copy transitions that I use on a regular basis.)

2. Read It Out Loud

I don’t know what it is about reading sales copy out loud, but it gives you lots and lots of insight into how good (or bad) it really is. All the bumps and rough spots jump out at you.

Even better than reading it out loud yourself is to have someone else read it to you while you take notes on a printout of the copy. One big advantage of this is that he is completely impartial. He won’t stress certain words to make the meaning clearer. And if he stumbles over a phrase or sentence or paragraph, you know that’s an area you need to rework.

Another thing I do during this editing phase is make sure the copy is geared to the prospect’s benefit. I do it by changing some of the “I’s,” “We’s,” and “Me’s” to “You’s” – e.g., changing “We are giving you 6 must-have bonuses”toYou’ll get 6 must-have bonuses.”

Much stronger that way.

3. Sleep On It 

At this point, let your copy sit for at least a day. If you don’t have the luxury of an extra day, even a few hours will help. When you come back to it, it will be with new eyes and a fresh perspective. You’ll find errors that weren’t apparent before, and better ways of saying what you want to say.

Every sales letter is significantly improved with rewriting. I will often do three, four, or even five rewrites before I’m satisfied.

4. Grammar and Spelling – the Final Phase of the Edit

On my final pass-through, I check the grammar and spelling. Often, I will have someone who is better at “proper English” take a look, too. I take their suggestions with a grain of salt, because sales copy is more “conversational” than formal writing. Still, I definitely want to make sure I don’t make stupid mistakes like confusing “their” and “there.”

Despite the importance of the editing process, most copywriters don’t bother with it – or, at best, give their copy one or two quick “final” reads. But if you take the time to do a thorough job – going through all eight phases, one by one – you will see a guaranteed improvement in the selling power of your writing!

[Ed. Note: As master Internet marketer Yanik Silver (www.MaverickBusinessInsider.com) says, careful editing can make the difference between mediocre and blockbuster sales copy. Learn how you can spend two days with one of the best copywriters in the world and get all his most powerful secrets to writing copy for the Web right here.]

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Does Your E-Mail Inbox Need a 60-Second Cleansing?

Thursday, February 19th, 2009

It was a warm Friday morning in Kona, Hawaii… and there I was eating my breakfast with five of my friends, all members of the Transformation Leadership Council. 

Suddenly, that all-important topic of distractions came up. So I seized the opportunity to ask all five thought leaders the single most important entrepreneurial productivity question that I routinely ask my students, friends, colleagues, and even my mentors:

“What’s the number one distraction you inevitably face each day in your personal and professional life?”

All five gave the same answer – the same answer I hear from my students, my friends, my colleagues, and my mentors. 

E-mail!

Imagine that. The number one distraction faced by just about everyone today didn’t even exist for them a decade ago.

Most successful businesspeople have come up with ways to reduce the negative impact e-mail has on productivity. For example, Michael Masterson recommends checking e-mail once, maybe twice, a day. But no matter how efficiently they manage their inboxes, it’s surprising to me how many ultra-successful entrepreneurs experience feelings of guilt, shame, and even contempt for the number of e-mails that go unopened and unresponded to. 

Guilt? Shame? Contempt? Wow! How can an innocent form of communication originally designed for convenience create so much tension, stress, and worry for so many people? 

I have no idea how to answer that question, but I do have a simple three-step process to do something about it. 

Your 3-Step E-Mail Elimination Plan

If you have the courage to give this proven method a fair try, you can eliminate those unopened and undeleted e-mails (and the negative feelings attached to them) in less than 60 seconds.

I do this every month, and I encourage you to do it too. It will liberate you and free your mind so you can get it back where it belongs – on revenue generation.

Step 1:Categorize your e-mail messages in reverse chronological order (most recent at the top to the least recent at the bottom).

Step 2: Quickly scan all of your messages and make certain there aren’t any critical ones that you’ve opened but haven’t yet responded to. (You’ll take care of those as soon as you finish this 60-second elimination procedure.) Then highlight all e-mail messages – opened and unopened – that are over 72 hours (three days) old.

It’s as simple as breathing so far, right? Well, Step #3 isn’t as easy for most people

Step 3: After all those old e-mail messages are highlighted, take a 10-second deep breath… and then take five seconds to put your index finger on the DELETE key and press it down firmly.

Uh, yeah… that’s it.

MaryEllen Tribby does something similar. When she returns from vacation or a business trip, she deletes the hundreds of e-mails that have accumulated. (Before she leaves, she sets up an autoresponder message to let people know she’s away and ask them to re-send their e-mails if they still require her attention.)

Any e-mail that’s over three days old is a dinosaur by 2009 standards. People who e-mail you want responses and want them fast. If you can’t satisfy their need for urgency, delete their e-mails so you can remove the guilt, shame, or contempt they make you feel.

Look, if their message is really that important to them, they’ll e-mail you again, right?

As MaryEllen has found, most of them won’t. Urgent problems and “issues” somehow get taken care of. And for those few that still need your attention, you’ll get a second chance to do something about them within 72 hours… and you’ll do it stress-free!

I know this sounds a little harsh if you’re used to being responsive to everyone who e-mails you. But keep in mind that the more successful you become, the more e-mails you’re likely to get… and the less likely it will be that you’ll have time to respond to all of them. 

Bottom Line: This simple three-step method puts you in control of your time. And that’s what it is – YOUR TIME.

I even take it a step further. Not only do I do this 60-second cleansing every 30 days or so, I actually change my private e-mail address every year. 

Working from a “zero base” e-mail inbox means no leftover e-mails that cause me stress and worry. I typically read and respond, read and ignore, or read and delete.

Try it.

[Ed. Note: Alex Mandossian knows a thing or two about marketing. He has generated over $233 million in sales for his clients. And in the past three years, he increased his own revenues from $1.5 million to $5 million. You can get Alex's advice and practical marketing tips for info-publishers, small-business owners, and entrepreneurs for free at AlexMandossianToday.com.  

Permanently regain control of your time by following our step-by-step goal-setting system. It will help you de-stress your life and accomplish far more than you ever thought possible. Learn more here.]

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Getting Your #1 Distraction Under Control

Thursday, February 19th, 2009

Issue #2596

  • WEALTHY: 3 ways to convince someone of your skill (Brendan Florez)
  • HEALTHY: 5 reasons to go organic (Jon Benson)
  • WISE: Michael Masterson on e-mail

ALSO IN THIS ISSUE:

  • Your 3-step e-mail elimination plan (Alex Mandossian)
  • 2 new advancements on the ETR site (Suzanne Richardson)
  • It’s Fun to Know… about detecting counterfeit wine
  • Add “sententious” to your vocabulary

(more…)

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The Most Effective Form of Self-Promotion

Thursday, February 19th, 2009

Let’s say you’re trying to convince a potential customer/employer/investor to begin a relationship with you. There are only three ways to do it, and they are not equally effective. From worst to best, here they are:

1. Tell them how great you are.

This is the least effective method, but it’s better than nothing. The key here is to be honest and not come across as trying too hard to impress. When an older gentleman asked Bono what he did for a living, the rock star said, “I’m a musician.” Don’t be shy about your accomplishments, but don’t oversell yourself either.

2. Have others tell them how great you are.

Marketers have a name for this – social proof. If you and your customer have a mutual friend, ask that friend to put in a good word for you. If not, think about who else your customer might consider asking about you, and seek to make a good impression.

3. Show them how great you are.

Nothing’s more powerful than a customer witnessing your expertise first hand. If you’re a marketer, offer some quick marketing advice for a problem they have. If you’re a property manager, give them a tour of your places and show them the financials. Find a way to directly demonstrate your skill, and your chances go way up.

The real power of these techniques comes when you do them together. Spend the majority of your time focused on #2 and #3, and #1 will take care of itself.

[Ed. Note: Brendan Florez is founder and CEO of Social Charm, LLC (www.SocialCharm.net), a company that uses analytical methods to understand and train people in the science of human interaction. Prior to this, he was an Executive Team Consultant at Rosetta, working closely on HR and operations issues. Brendan graduated from Princeton University with a degree in electrical engineering, focusing on integrating engineering, neuroscience, and psychology.]

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2 Easy Ways to Get More of What You Want

Thursday, February 19th, 2009

Have you noticed the new “advancements” on ETR’s website?

If you haven’t, you’re missing out. They give you a chance to get more of the high-quality ETR content you want to see.

Simply visit our site, skim through the new articles we post there every day, and tell us what you think. You can do this in two ways:

1. Leave a comment.

It’s easy. After reading any article on www.EarlytoRise.com, scroll to the bottom. Type out your thoughts about the article in the box you’ll see, then hit “Submit Comment.” You can leave your real name or a pseudonym – it’s up to you.

We read each and every comment ETR readers leave on the site. If there’s a question, we do our best to answer it. (Note: If you have a customer service question, please leave it here.)

Commenting on articles is a great way to congratulate an author on a great article… to point out any objections you have… to interact with other ETR readers… and to let us know which articles are most useful to you.

2. Assign a rating.

You can also rate the articles on our site. Right above the comment box at the bottom of every article, you’ll see the following:

Rate this article:

All you have to do is award the number of stars you believe the article deserves.

These two easy-to-use tools will ensure that you get more of what YOU want. We keep a close eye on those ratings and comments to help plan future content for ETR.

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Sententious

Thursday, February 19th, 2009

“Sententious” (sen-TEN-shus) – from the Latin for “opinion” – is another way of saying “self-righteous.”

Example (as used by Gregory Maguire in Wicked: The Life and Times of the Wicked Witch of the West): “‘I do not listen when anyone uses the word immoral,’ said the Wizard. ‘In the young it is ridiculous, in the old it is sententious and reactionary and an early warning sign of apoplexy. In the middle-aged, who love and fear the idea of moral life the most, it is hypocritical.’”

[Ed. Note: Become a more persuasive writer and speaker ... build your self-confidence and intellect ... increase your attractiveness to others ... just by spending 10 VERY enjoyable minutes a day with ETR's new Words to the Wise CD Library.]

Copyright ETR, LLC, 2009

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Detecting Counterfeit Wine

Thursday, February 19th, 2009

Wine enthusiasts with deep pockets pay tens of thousands of dollars for the best vintages. But are they getting what they pay for?

Well-known wine merchant Harry Rodenstock was sued by billionaire Bill Koch after experts determined that the four bottles of 1787 Chateau Lafite he purchased from Rodenstock (supposedly owned by Thomas Jefferson) were fake. Oh yes, the price tag? $500,000.

Less-notable vintages – usually from the French Bordeaux region – are faked all the time. Old bottles and counterfeit labels are used to deceive consumers, who often can’t taste the difference. (But that’s another story.) Even sommeliers can be fooled.

Enter the “electronic tongue” created by Spanish researchers. It analyzes a drop of wine and checks its unique chemical signature against a database of certified vintage wines. No more guesswork. Either it’s the real thing or it isn’t.

(Source: Popular Science)

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How to Eat Better

Thursday, February 19th, 2009

How would you like to feel better… look better… stop struggling with excess body fat… and help support your community? No joke.

Simply choose to eat fresh veggies and meats instead of mass-produced foods.

Filmmaker Chris Taylor – creator of the documentary Food Fight – points out some of the many benefits of organic foods:

1. You will eat less when you eat organically grown foods. Your body’s

natural appetite mechanisms kick in when they are not suppressed by the chemicals found in grocery store foods.

2. Long term, you will save big bucks on doctors’ bills and other medical costs.

3. You will taste food, perhaps for the first time. Once you taste what “real” carrots taste like (or real broccoli… or real beef), you will never want to settle for less. Food should taste fantastic!

4. By supporting local farmers, you will be helping to build a stronger bond-based community.

What about cost? Well, it’s a bit more expensive to eat this way… but not much. And because you eat less – and save on medical bills – it balances out.

Don’t think you have to make every meal nothing but organic veggies and grass-fed farm protein. No way. But changing just ONE meal a day… or two… will make a world of difference.

[Ed. Note: Start eating better today with help from ETR's natural health newsletter. You'll find dozens of healthy eating strategies plus delicious recipes for meals that can help you feel better and live longer. And that's not all... (read on here)

If you want to lose weight while enjoying your favorite foods, get your copy of nutrition and fitness counselor Jon Benson's Every Other Day Diet system. Try it for 60 days and prove to yourself that it works.]

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The Wrong Kind of Publicity

Wednesday, February 18th, 2009

You’ve probably seen the Cash4Gold infomercials. You send in your old jewelry, and they cut you a check. But when one curious blogger tried it, he got back a third of the appraised value. He called to complain and get the jewelry back – and Cash4Gold quickly upped their offer.

The blogger considered this to be unethical (why wasn’t he offered the higher price the first time around?), and posted the story at cockeyed.com. It was picked up by other websites. And now when you Google “Cash4Gold,” it is #2 on the Google results page.

But what the company did next made it a lot worse.

They sent the blogger a series of e-mails offering “Cash4Deleting” the negative post. At one point, the offer was up to a couple of thousand dollars. And, of course, those e-mails ended up online as well.

Some say any publicity is good publicity… but in this case, I’m not so sure.

Aside from their clearly dishonest approach to running a business (which, in itself, pretty much assures that Cash4Gold has no future), they made a stupid mistake when attempting to bribe the blogger. Apparently they didn’t realize that anything you say in an e-mail can end up being seen by the wrong people – millions of them.

(Source: Consumerist and Cockeyed.com)

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Jim Collins on Forging Ahead

Wednesday, February 18th, 2009

“I don’t care how hard this period is. You have to have the combination of believing that you will prevail, that you will get out of this, but also not be the Pollyanna who ignores the brutal facts. You have to say that we will be in this for a long time and we will turn it into a defining event, a big catalyst to make ourselves a much stronger enterprise.”

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How to Outsell Your Competition

Wednesday, February 18th, 2009

Issue #2595

  • WEALTHY: 6 questions that could make your profits soar (Clayton Makepeace)
  • HEALTHY: 2 ways to make your arms work harder (Jon Benson)
  • WISE: Kerry Stokes on the customer

ALSO IN THIS ISSUE:

  • A case of negative viral marketing (Jason Holland)
  • Realistic words for tough times (Jim Collins)
  • It’s Good to Know… about Asia’s great brown cloud
  • Add “contumacious” to your vocabulary

(more…)

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How to Outsell Your Competition by Treating Your Customers Like Kings

Wednesday, February 18th, 2009

Creating first-time customers is one of the costliest things – and the riskiest -

that any direct-response business does.

Consider what’s typically involved in creating a new-subscriber acquisition piece for a health or investment newsletter and testing it to 100,000 prospects…

• Copy (advance to copywriter): $25,000

• Design: $12,500

• Printing/List Rental/Postage & Mailing: $70,000

That’s a total of $107,500. Now, consider the fact that the publisher’s overhead isn’t even factored into this equation. And that he’ll probably have to test two, three, even four or more pieces before he hits upon a powerful new control. And that he’s going to continue to test new pieces against his control every six weeks or so to make sure he’s not caught flatfooted when that promotion peters out.

Bottom line: All told, the publisher is probably risking $1 million or more a year just to keep bringing in new customers. And that’s for each publication in his stable!

Yeah, I know. That’s direct mail, the costliest marketing medium there is. But even at the other end of the spectrum, on the ultra-cheap Internet, there are very definite costs – and, therefore, risks – associated with acquiring new leads and new customers.

Money must be spent to pay AdWords and pay-per-click costs, create and run banner ads, rent e-mail lists, write and design e-mail blasts, write and design landing pages – and more. And because there are no guarantees that any campaign will work efficiently, every test of every new campaign carries with it a very definite capital risk.

Making Secondary Sales to Existing Customers Is One of the Cheapest Things

- and the Lowest-Risk – That Direct-Response Companies Do

Response on promotions sent to existing customers is usually six to eight times higher (sometimes more) than promotions sent to cold prospects. Average sale is substantially higher, too – sometimes as much as two to three times higher.

And so, compared to the breakeven return on investment most marketers get when creating new customers, ROI on promotions to existing customers is off the charts.

In short…

It’s ALL About Customer Lifetime Value!

It amazes me when I see companies that seem oblivious to this simple fact of life. They risk alienating new customers with endless upsells on the initial inbound call, then utterly abandon them, failing to follow up with direct-mail and e-mail promotions. Or they ship faulty, shoddy products that blatantly under-deliver on the benefit promises made in their customer-acquisition promotions.

If they only knew how much money they’re leaving on the table, they’d turn over a new leaf in no time flat!

I mean, what would you rather have – a 50 percent net profit on one sale to one customer? Or SEVEN FULL YEARS of sales to each customer… making four to five or more sales to each one every year… and, because there’s a cost involved in delivering world-class products and stellar customer service, settling for a slightly smaller net on each sale?

It’s a rhetorical question. We both know the answer.

So now the question becomes… what can YOU do in the next five days to begin treating customers like gods?

Ask yourself…

1. “Do my promotions tell the truth, the whole truth, and NOTHING BUT the truth?”

Ask any soft-offer marketer and he’ll tell you: Promotions that create unrealistic expectations for the product invariably result in lower pay-up on the back end. Hard-offer marketers know that over-the-top promises result in much higher cancellation rates and much lower response to secondary sales and renewals.

What can you do to narrow or eliminate the gap between your promotional promises and the reality of the benefits your product or service delivers? Or, even better, what can you do to deliver MORE than your promotion promises?

Could you, for example, add unadvertised premiums to your welcome packages or product shipments? Promise 12 issues of your newsletter a year, but include the previous month’s issue – a 13th – in your welcome kit? Schedule a timeless “Gala Bonus Issue” to hit new subscribers’ mailboxes two weeks after they come on board? Maybe insert a gift certificate offering a substantial discount on something? Perhaps send an unexpected free report or other inexpensive gift to every subscriber or customer before Thanksgiving… “just because” you’re thankful for them?

2. “Do my promotions begin the bonding process with the new customers they create?”

Do you establish yourself or your spokesperson as an advocate who has a greater, higher vision for your prospect than he has for himself? Do you demonstrate this by giving away valuable, actionable information or advice in your promotions? What insights into your spokesperson’s life can you give away that make him feel more human, more like the prospect in his harmless little foibles, loves, and values?

When selling newsletter subscriptions, I avoid saying things like “When you subscribe…” Instead, I say something like “When you join me…” On the order form, instead of calling my product a subscription, I call it a membership.

What could you do to position your initial sale to a customer NOT as a sale, but as the beginning of a beautiful friendship?

3. “Does my product over-deliver on the benefit claims made in my promotions?”

Goes without saying: If the product is faulty, fix it. If it can be improved, improve it.

Then do this: Order a product from yourself, for yourself. Do it by phone so you get the live experience of dealing with the customer service rep. Throw up roadblocks.

I once called a client’s toll-free number and said I wanted a three-year subscription to his newsletter. “We don’t sell three-year subscriptions,” she said. “Just one-year and two-year subscriptions.” So I asked if I could buy a one-year subscription and a two-year subscription and have them run consecutively. That really pissed her off. “I’ve never heard of such a thing!” she said.

Challenge the operator and take notes. When the welcome kit or shipment/first issue arrives, note how long it took. Imagine that you’re a new customer who has been waiting for this delivery, anxiously checking his mailbox every day. Then open it.

How do you feel? What are your first impressions? Are you bowled over by the quality and quantity of what you see? Do you feel closer to the company and/or its spokesperson? Does the experience leave you looking forward to your next contact with them?

Even if your experience was 100 percent positive, get your best people together and spend a day brainstorming how you can make it better for your customers.

4. “Do my people go the extra mile to make customers feel like part of the family?”

Call your customer service number. How many times does the phone ring before someone answers? Are you put on hold? (Take notes.) Have a complaint. Be angry. Be insulting. (Scribble, scribble!) Call back with a gazillion questions. (More notes.) Try telling the rep about your cat. (Still more notes.) Then call with a big compliment. (Getting writer’s cramp yet?)

Now, have a meeting with your reps and set them on the straight and narrow.

5. “Does each promotion to my in-house customer file contain a component that strengthens the bond with them?”

I tell my clients that every promotion sent to existing customers must do two things: (1) It must, of course, produce profits. (2) It must make the customer feel greater allegiance and loyalty to the company and/or its spokesperson.

More important, no promotion should ever produce profits at the expense of the relationship we worked so hard to establish with our customers. When max short-term profits and max bonding go head-to-head, bonding must always win.

6. “Am I doing everything possible to retain customers who complain or cancel?”

A client of mine spends an average of $24 to generate each new customer. Does it make sense to spend less to keep one? That $24 could buy a LOT of tender, loving care for an irritated or disappointed customer. It could easily cover an apologetic telephone call or a FedEx package with a $10 “I’m so sorry!” gift enclosed.

Take a look at the process customers go through to cancel, and brainstorm everything you can think of to keep them in the fold. Think outside the box.

How about a “Hell NO!” letter: “Hell NO, I won’t cancel your subscription. The information I have for you in coming months is far too important to you! I’ve already refunded your subscription – that’s one thing. But denying you the critical guidance in XYZ newsletter is another. So please accept the next three months with my compliments…”

This gets you three more months to win your disgruntled customer over.

[Ed. Note: What do you do to treat your customers like kings? Let us know right here.

Master copywriter Clayton Makepeace publishes the highly acclaimed e-zine The Total Package to help business owners and copywriters accelerate their sales and profits. Claim your 4 free moneymaking e-books - bursting with tips, tricks, and tactics that'll skyrocket your response - at MakepeaceTotalPackage.com. ] 

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Asia’s Great Brown Cloud

Wednesday, February 18th, 2009

For decades, smog has blanketed South Asia every winter. The so-called Great Brown Cloud pollutes the air from southern China to India and Pakistan, causing thousands of deaths each year and affecting climate. At times, airline pilots even have a hard time navigating.

Until recently, scientists weren’t sure where the smog comes from. The burning of fossil fuels in cars and factories does contribute, but now research from Stockholm University has found that two-thirds of the cloud is made up of smoke from burning wood and dung – which many in the region use for cooking and heating.

Armed with this information, the researchers hope that public health officials, with cooperation from local governments, will be able persuade people to gradually switch to cleaner burning gas or solar powered stoves.

(Source: Reuters)

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Bigger Arms, Better Heart?

Wednesday, February 18th, 2009

Strengthening my arms is a big part of my strength-training routine – and it’s probably the same for you. But here’s something that may surprise you: You can burn more fat AND help your heart… just by getting your arms involved in your workouts.

Here are two ways to make your arms do double duty when you exercise:

1. Build more muscle faster by doing sets of 5 followed by sets of 15 reps. Take a heavy pair of dumbbells and curl them for 5 hard reps. Then, without rest, do a set of form-strict barbell curls using 15 reps. Repeat this cycle two to three times, tops. That’s all you need to build larger biceps.

2. When you do your cardio, lift your arms high. Swing your arms over your head, if you can. Watch what happens to your heart rate! It will soar. That’s because your heart has to work harder to get blood to flow “up.” Swing your arms up when you walk, too, and you’ll improve your cardio conditioning and fat burning at the same time.

[Ed. Note: If you want to build more muscle in less time, while you burn body fat, pick up nutrition and fitness counselor Jon Benson's book, 7 Minute Muscle. It's a complete system that's guaranteed to work for you. Try it for 60 days and prove it to yourself.

For more easy-to-follow exercises you can do at home - plus dozens of strategies for getting fit and living longer - sign up for ETR's natural health newsletter.]

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Contumacious

Wednesday, February 18th, 2009

“Contumacious” (kon-too-MAY-shus) – from the Latin for “insolent” – means obstinate, disobedient, or overtly defiant of authority.

Example (as used by Bill Kauffman in American Enterprise): “Before a contumacious teenager can be turned into a disciplined, tradition-minded cadet, he or she must be admitted to West Point.”

[Ed. Note: Become a more persuasive writer and speaker ... build your self-confidence and intellect ... increase your attractiveness to others ... just by spending 10 VERY enjoyable minutes a day with ETR's new Words to the Wise CD Library.]

Copyright ETR, LLC, 2009

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Buying Habits of the ‘Stealthy Wealthy’

Tuesday, February 17th, 2009

Yes, retail sales are down across the board. But there’s still a big market for high-end designer handbags, shoes, and the like. It’s just gone a bit “underground.”

Retailers call it “stealth wealth” – consumers going to great lengths to avoid displays of big spending in these lean times.

Shoppers at luxury stores ask for purchases to be delivered to their homes so they can leave the store without bags. Or they ask for plain bags instead of those bearing logos. Some even ask for pricey items to be wrapped as gifts – when they intend to keep them for themselves.

There has also been a rise in personal shoppers and in-home “shopping parties,” where the goods are brought to customers for perusal in private.

(Source: Associated Press)

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Don’t Send Mixed Messages

Tuesday, February 17th, 2009

Overheard in our offices at Early to Rise this week…

Actual interview for a Customer Service Telephone Representative position!

Consider this the new Poster Child for how not to interview for a job…

ETR: Hi, thanks for coming. So, first of all, tell me… why are you leaving your current job?

Applicant: The calls. They are so stressful.

ETR: What do you find stressful about them?

Applicant: There are so many. And the people, they’re all unhappy.

As Dave Barry sometimes says, “I’m not making this up.”

Talk about sending the WRONG message.

NEXT!

Words do matter.

Make sure you’re sending the right message about yourself… your products… and your company.

[Ed. Note: Learn how to present yourself in the best light, and you'll double your chances of getting the job, making the sale, or impressing the customer. Discover how to command respect from your peers and take control of your own destiny right here.

Get more of Charlie's offbeat but useful ruminations and discussions on copywriting, marketing, new technology, and business process improvement right here.]

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