Search
Home | Healthy | Wealthy | Wise | Products | Newsletters | About Us| Contact

"A Service Company That Just Happens to Sell Shoes"

By Charlie Byrne

Previously, I told you about my good experience buying at online shoe store Zappo’s. Just recently, the heel on a pair of Doc Martens I’d ordered from them started falling off. I had been wearing the shoes for just a few weeks. Must have been defective. So I e-mailed them explaining the problem. Their response was better than I could have expected. Look at how many things they do right in this letter:

Hi Charlie,

Thank you for contacting the Zappos.com Customer Loyalty Team.

I am sorry to hear that there is a problem with the Dr. Marten shoes you have. This item has been discontinued so I am unable to send you a replacement pair. I have credited your American Express card for the full amount that you paid for the shoes. I hope this helps.

We are constantly striving to improve our service. If there is anything more we can do for you or if we could improve your experience, please do not hesitate to let us know. We are always here for you – 24 hours a day, 7 days a week, 365 days a year. We like to think of ourselves as a service company that just happens to sell shoes.

Thank You,

Dana
Customer Loyalty Representative in Training Zappos.com
The Web’s Most Popular Shoe Store!
Phone: Toll-free 1-888-4ZAPPOS (492-7767)
e-mail: cs@zappos.com
http://www.zappos.com

Similar Articles:

VN:F [1.6.9_936]
Rating: 0.0/10 (0 votes cast)
VN:F [1.6.9_936]
Rating: 0 (from 0 votes)

Sign up for our free newsletter!


:   Address:



Leave a Reply


Sign Up for our Free Newsletter

OVER 450,000 Subscribers Have!

:

Address:


What's Hot Now!


“But I'm not a writer”
As an Internet entrepreneur you have to learn to recognize effective sales copy - if not write it yourself. Whether it’s e-mail subject lines, sales letters, insert ads, pay-per-click ads... bad copy is just too dangerous to your business. But even if you’re not a "writer" you can learn to apply the secrets of profit-producing copy from master copywriters John Forde and ETR’s own Charlie Byrne as part of the Internet Money Club program.




"Red-Light" Means Stop. "Green-Light" Means Cash E
You simply can't beat the thrill of starting up your computer... hearing the "alarm" go off a few minutes later... following the "dummy-proof" red or green signals… and watching as your gains pile up.

Testimonials

Rich Schefren has really hit the nail on the head

“Just had to say that Rich Schefren has really hit the nail on the head about the media and so called ‘journalism’ in his article ‘How to Make More Money During a Recession.’

“Absolutely brilliant and spot on. They have to fill so many newspaper/magazine pages and so much TV airtime that any ‘news’ item is completely overexposed and hyped up. (Swine flu is a good example.) It also seems that many journalists really don’t know much about the subjects they are writing about. Fortunately, the same cannot be said about Early to Rise.

“Keep up the good work.”

Karen Letherby

Cheltenham, UK



Home | Healthy Living | Wealth Creation | Success Secrets | Products | About Us | Useful Links | Contact Us | Past Issues
Meet the Experts | Meet the Staff | Speak Out Forum | Success Books | Success Stories| Vocabulary Words
Partner With Us | Join the Team | RSS | Site Map

Republish ETR's Powerful Content On Your Website Or Blog Without Charge!
Get the no-hassle details, today!

Early To Rise 245 NE 4th Ave., Suite 201, Delray Beach, FL 33483 | Phone 800-718-2269 or visit our help desk.

Content Disclaimer | Whitelist Information | Resources | RSS News Feed | Press Releases

We respect your privacy. View our privacy policy.

©Copyright ETR, LLC, 2001-2009