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Read Peter Fogel's previous newsletter articles below:

The Self-Confidence Question

Wednesday, November 4th, 2009

I have an entrepreneur friend who is an engaging speaker. He always gets high marks on audience evaluations.

On stage, he comes off as quite confident. Watching him, you’d think he was loaded with self-esteem.

In fact, the opposite is true. And at a recent presentation, he let his audience in on this personality “flaw” right from the start.

Now I wouldn’t recommend doing this all the time. If, for example, you are delivering a sales presentation to a room full of businessmen, playing the “low self-esteem card” could backfire. Your listeners might think: “Gee, does this guy need a hug or something?”

But in my friend’s case, it helped him bond with his audience immediately.

Why? Because he was giving a speech at a self-improvement seminar. He knew his audience — and he knew what they would respond to.

His eager listeners almost certainly thought, “WOW! This guy has his own image problem. And yet, he’s accomplished all his goals. If he can do it… so can I!”
(more…)

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3 Ways to Answer Questions During a Presentation

Friday, July 18th, 2008

You’ve got a major client presentation next week, and you’re nervous. You’re prepared, you’ve got your speech down pat… and you know it could mean a big order for your company’s products if you pull it off. But if you think your presentation will be over as soon as you’ve stopped talking, you’re wrong.

The best way to "seal the deal" with potential clients is to have a question and answer (Q&A) session after your speech. And that’s where you have to be firing on all eight cylinders.

Your prospects will have questions – and you’d better have the answers. Here’s how to prepare for it:

1. Set guidelines before launching into the Q&A. Tell your audience that you have time for few questions – but set a time limit. And keep to it. Make your answers as succinct as possible so you can answer as many of their questions as possible.

2. Learn to paraphrase rather than repeat a question before answering it. Paraphrasing allows you to remove any skepticism or hostility from a question.

Here’s an example. Say an audience member says something like, "I’m in customer service… and I tell you, it’s tough. We already sell a product similar to the one your company has, and we seem to get a lot of irate customers who want to return it and get their money back, even if they bought it more than 10 years ago. How would you handle this?"

In that case, you might paraphrase the question this way: "Okay, a customer bought that widget way back when Clinton was in office and NOW wants a refund. Here’s what you do…"

3. Listen carefully to the entire question. Never interrupt people before they are finished speaking (even if you know where the question is going). Maintain eye contact to show you’re focused on the question. And when the person is done speaking, address your response to the whole room.

With these three techniques, you can make your Q&A sessions more valuable to everyone in your audience.

[Ed. Note: You don't have to be a professional speaker to benefit from public speaking techniques. They can help you convey your message to colleagues, employers, and clients. Get public speaking expert Peter Fogel's guide to speaking like a pro right here.]

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How to Deal With Difficult Listeners

Wednesday, July 2nd, 2008

Adding a Q&A session to any presentation is usually a good idea. But your audience won’t always be as cooperative as you’d like them to be. Here are two situations you might encounter – and how to handle them.

1. Let’s Play "Stump the Presenter." Some people get a kick out of asking super-hard questions about the subject you’re supposedly an expert in. So what do you do if you don’t know the answer?

The last thing you want to do is give them the satisfaction of seeing you sweat. Respond by saying something like, "That’s a great question and I don’t want to give you the wrong information. Let’s exchange contact info and I will get back to you."

2. Attack of the Angry Audience Member. Every once in a while, you’ll run into an audience member who is aggressively confrontational – maybe because he had a bad experience with a product made by the company you’re representing,. The best way to defuse the situation quickly is to acknowledge the problem.

Ask the questioner for his name. Then say, "Leonard, you’re right. But I know for a fact that the engineers are working to get the bugs out. See me after this talk and give me your phone number. I will personally make sure you either get a refund or we satisfy you with another unit that works."

As long as you’re honest with your audience and don’t allow yourself to get flustered, you should have no trouble dealing with any difficult questions that come up during or after your presentation.

[Ed. Note: You don't have to be a professional speaker to benefit from public speaking techniques. They can help you convey your message better to colleagues, employers, and clients. Get public speaking expert Peter Fogel's guide to speaking like a pro right here.]

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Why You Should Never Lean on Your Lectern

Friday, June 20th, 2008

Why do so many speakers lean on the lectern while giving a speech or PowerPoint presentation?

After giving the same talk for the umpteenth time, some of them get complacent. They start ascribing to "The Lazy Way of Giving Speeches." But if you are slumping over a lectern, you are diffusing the energy in your body – and in your presentation.

The only person who has any excuse for doing that is the CEO of her own company. Her company, her rules. In essence, she doesn’t have to impress anyone. She signs the checks… so the rank and file will be hanging on every word.

But that’s NOT the case for any speaker who is trying to make a good impression on colleagues, an employer, or prospective clients.

Remember: You are being judged on your entire presentation. Your body language, the way you speak, and how you articulate your message. Leaning against the lectern leads your audience to believe that you might be tired… that you don’t care about what you’re saying… or that you’re not being truthful. And all these impressions could make your audience discount your words – or just plain stop listening.

So leave the lectern in a corner. Don’t be afraid to move around while you speak. You’ll increase your energy and add enthusiasm to your words. And your audience is sure to listen with more interest.

[Ed. Note: Like it or not, if you've ever had to speak to a group of colleagues, employees, or clients, you are a public speaker. With the help of public speaking expert Peter Fogel, you can learn how to get the best response from your audience. Get the details here.]

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3 Ways to Make Your Presentations More Specific

Monday, May 19th, 2008

If you’ve been following Michael Masterson’s tips on marketing/copywriting, you know this "law": To boost sales, you should make specific claims for your product. Specificity always sells better. It’s more truthful and more interesting. And you can use the same strategy when giving a speech/presentation to your colleagues, board of directors, or employer… and especially when trying to impress a new client.

Instead of making broad, sweeping statements, spice up your presentations with lots of details.

  • Use concrete examples.

Let’s say you’re giving a sexual harassment seminar for your employees. Come up with real-life or hypothetical examples of what constitutes harassment – and what doesn’t.

  • Use facts and figures.

Telling a prospective client that you’ll make her company "more money in the long run" will make her eyes glaze over. Instead, explain exactly how you can increase her bottom line by 62 percent over the next three years.

  • Use visual aids.

Visual aids can get your audience’s attention and stick your message in their minds – especially if you’re talking about something abstract or complex. Trying to explain to your employer how much better you could do your job if you worked from home? Show him graphs illustrating the rise in productivity of other telecommuters. Throw in a chart showing how his expenses will drop, and your words will have a much stronger impact.

Making any speech or presentation more specific will make it really hit home with your audience. They’ll remember you and what you talked about. And isn’t that the point?

[Ed. Note: Peter Fogel is a copywriter, speaker, author, and creator of Peter "The Humorator" Fogel's Guide to Effective Public Speaking. For more information on it or his free 7 Days to Effective Public Speaking e-course, click here.]

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