Often, One-on-One Is Best

You are having a problem with a member of your team. It’s affecting everybody. Your instinct is to call a meeting and give a speech that addresses the problem in general. You won’t mention names or point fingers. You figure the message will get through.

It will, but maybe not in a positive way. He’ll realize that it’s “about him” and will (a) freeze up from embarrassment or (b) freeze up from resentment.

It’s much better to solve a problem with an individual employee privately. Have a one-on-one meeting. Or write him a personal memo. If necessary, make two or three attempts. After three attempts, if you don’t have a significantly positive response, you will probably have to get rid of him.

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