Management Tip: Track the Performance of Your Workers… and Publish the Results

In my experience, nothing motivates people more than tracking their productivity and posting the results for all to see. And technology is readily available to track the performance of customer-service reps, data-input operators, salespeople, and the like.

You don’t want to surprise them, of course. That would do more harm than good. Tell them that the productivity reports will be published and when. The rest — their motivation and hard work — will happen automatically.

The people at the top will be motivated to stay at the top. Most of the people at lower levels will work harder to succeed. Some will be demoralized by the process. Give them a chance to improve. If they don’t, sayonara.

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