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Prevent Your Business From Being an “Open and Shut” Case

Thursday, February 26th, 2009

Chinese take-out is big business in South Florida. But “Chang’s” never had a chance.

They opened, added their name to the sign at the plaza entrance… and that was it. No ads in the local paper, no insert in the Penny Saver, not even a guy sticking flyers under windshield wipers in the parking lot.

Have you assumed this same “build it and they will come” attitude with your business? You may have built a website and created products. But have you taken steps to build up your e-mail marketing list or optimize your site for Google searches?

You need to “channelize” your business by marketing via as many different channels as possible. That means getting the word out about your products through search engine optimization, pay-per-click campaigns, forum posts, e-mail marketing, direct mail, print ads, TV ads … every marketing channel that’s appropriate for your market.

As Michael Masterson and MaryEllen Tribby write in Changing the Channel: 12 Easy Ways to Make Million for Your Business:

“Your best customers are those who are motivated, financially capable of buying from you, and prepared to buy. If you don’t locate and convert these customers through a multi-channel, direct-response advertising campaign, then you are leaving dollars – perhaps millions of dollars – on the table.”

[Ed. Note: For even more tips to supercharge your marketing campaigns and increase your business's bottom line, check out Michael Masterson and MaryEllen Tribby's book on multi-channel marketing, Changing the Channel: 12 Easy Ways to Make Millions for Your Business.]

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Are You Asking Enough Questions?

Friday, January 16th, 2009

How do you find out what you need to know? By asking questions, of course.

But in a business environment, that simple practice all too often goes out the window.

Whether you’re intimidated by your boss, afraid to look dumb in front of a coworker, or embarrassed by your lack of knowledge, not asking questions can have serious consequences: failed plans, miscommunication, and stalled innovation.

Suppose, for example, you get assigned a new project by your superior. What you shouldn’t do: Spend three days trying to figure out what she meant by “Look at the 2005 results” when you have no idea what happened in 2005. What you should do: Go back down to her office the next day with a specific list of items you need clarified.

Or imagine you receive an e-mail with an attachment you can’t download. What you shouldn’t do: Spend hours trying to figure out the problem on your own. What you should do: Consult the IT department or ask the person to send you the file in another format.

I’m not advocating that you ask people in your company to hold your hand 24/7. You do have to figure things out on your own and do your own research. But don’t assume you know everything. And don’t be afraid to ask questions – “big picture” or very specific – when you know you don’t understand.

[Ed. Note: Have you ever been in a situation where you should have asked more questions, but didn't... and suffered the consequences? Let us know right here.]

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A Technique That Always Works to Win Over the Crowd

Tuesday, January 6th, 2009

Whether it’s speaking to a group of peers at a company meeting, a group of potential clients, or a group of seminar attendees who are there to hear you share your knowledge, being a good public speaker can really pay off.

To be truthful, I was nervous about speaking in public when I was younger. Actually, terrified would be more accurate. However, I eventually overcame my fear and now get paid very handsomely as a featured speaker at business events.

The good news is that anyone can learn to be a good public speaker. Knowing how to capture the interest of your audience is a big part of it – and here’s one very effective technique for doing that: Tell them a story.

For example, at one conference, the main point I wanted to get across to my audience – a group of small-business entrepreneurs – was the importance of not overestimating their resources. But instead of boring them by trying to prove my point with a lot of statistics, I related a news story I’d recently read in a local South Florida paper.

It seems that the mangled remains of a giant snake had been found in a swamp. The snake apparently attempted to eat an alligator… and then actually exploded (partially digested alligator chunks were mixed in with the mess), because the alligator was just too big for the snake. “The snake,” I said, “had made the common – and sometimes fatal – mistake that I’m trying to keep you from making: overestimating its capacity.” The story got a big laugh, made my point in a way that my audience would remember, and completely won them over.

Next time you’re going to make a presentation, consider illustrating your point with a story. It’s one of the most effective public speaking tools I know.

[Ed. Note: Paul Lawrence is an accomplished public speaker and a successful business author. Get information about his course on how to make money with public speaking here.]

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Your Special Holiday Gift from Early to Rise

Thursday, January 1st, 2009

Michael Masterson explains the system he uses every single day to set and achieve his business and personal goals. And you get a tour of his office, too!

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How to Establish “Brand Presence” – Even If You’re Not a Brand Marketer

Thursday, December 11th, 2008

The end goals of direct-response marketing (DRM) and brand marketing are entirely different. Direct response wants to get the customer to provide information or open his wallet. Branding, on the other hand, wants to get the customer to remember the product.

But today, with the power of the Internet behind them, branding and DRM work more closely together… closer than they ever have in the history of advertising.

Think about Early to Rise. Because ETR is a true daily – delivered seven days a week and reaching close to 450,000 people – it has developed a certain “brand presence.”

By “brand presence,” we mean that ETR has a specific look and feel. It has a strong mission statement and specific core values. These are aspects of our “brand” that have been with us since ETR’s inception.

All of the products we produce carry our logo. So when you see our banner ads on other websites and text ads in other newsletters, you know by the logo that the ads come from ETR.

But at its heart, ETR is not a brand marketer. ETR is a direct-response e-newsletter. That’s how we developed our subscriber list. That’s how we’ve grown our business. And because we’ve been consistent with our message, our values, and our product quality, we’ve been able to create a brand presence that other people recognize. A brand can develop organically from good direct-response marketing.

For most small businesses (the non-Cokes and non-Nikes of the world), this is the best way to grow. Spend your money on great multi-channel direct-response campaigns and let your brand develop while you make money.

[Ed. Note: The above article is an excerpt from Changing the Channel: 12 Easy Ways to Make Millions for Your Business, the best-selling book by MaryEllen Tribby and Michael Masterson. You don't have to be a CEO to put Changing the Channel's 12 Profit Accelerators into action. They can work whether you're a brand-new employee... or an entrepreneur... or the head honcho. If you don't yet have your copy of Changing the Channel, order it today.]

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Help Yourself by Putting Your Customers First

Thursday, December 11th, 2008

An insurance agent named Tolbert had a remarkable ability to sell insurance. He’d been trained to sell people the most insurance that he could and he did it well, according to Stedman Graham in his book Build Your Own Life Brand. But although Tolbert was very successful, he was not happy.

Deep in his heart, he didn’t feel right about pushing people to buy more insurance than they probably needed. So, he changed his ways and started telling prospects the truth. If they asked him about policies they didn’t really need, he told them why he didn’t recommend them – even if it cost him a larger commission.

Then something happened that Tolbert hadn’t anticipated. His income didn’t drop. In fact, it shot way up. Turns out his clients had learned to trust him so much that they not only took all their insurance business to him, they enthusiastically recommended him to their friends and relatives.

I’m not surprised. I’ve found that whenever I’ve truthfully told a customer that the product he was interested in really wasn’t right for someone in his particular situation, I may have lost that sale… but almost always ended up gaining a long-term customer who bought many more of my products down the road.

Certain people skills are a crucial factor for success in business – and putting the needs of your customers first is one of them. You’ll find that your own interests will get served in the process.

[Ed. Note: Selling is not about making money – it’s about solving your customers’ problems. Get the skinny on this fundamental marketing principle – plus, dozens more sales strategies that work – right here.

Paul Lawrence is a produced screenwriter and successful small-business entrepreneur specializing in low-capital business start-ups. Get more information on his strategies for success right here. 

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What Makes an Entrepreneur?

Friday, November 28th, 2008

A few weeks back, I visited my hometown (yeah, I grew up in Cucamonga, what’s it to ya?) to see my family. Pop still lives in the same house he bought just after WWII, and it’s hard for me not to feel like I’m 15 again when I’m there.

Not that I feel all young and vibrant. Naw. More like I get back in touch with how freakin’ clueless I was for the first half of my life.

It was a great childhood, a gruesome adolescence, and even now ghosts from my past haunt every corner of the neighborhood.

Always interesting/spooky/insightful to go back to old stomping grounds. I love my family. And I’m still chewing over how that town shaped who I am today. In fact, it got me pondering long and hard about what “makes” an entrepreneur.

A lot of people – including me – talk about the value of goals in launching any entrepreneurial venture. Figuring out what you truly want … setting a plan in motion to attain it … and following through.

There is, however, a difference between “understanding” goal-setting behavior … and actually DOING it.

So here is what I propose you do this weekend: Give yourself a brutal reality check.

Are you spending enough time figuring out what you really want to do when you grow up?

This is not a trick question. Most rookie goal-setters need to refine their skills at this over a frustrating period of time.

The first goals you set are likely to be things you actually don’t want, after all. There is an art to looking deep into your own heart and soul and coming to grips with what REALLY rocks your boat … and what will continue to make nice waves in your future.

It’s never enough to want to be “rich.” You must spend time thinking about what “rich” means to you. Not to your buddies or your colleagues or anyone else. You.

And if you decide you want to be filthy rich … well, you’ve got to do more than just set that as a goal. Ya gotta work out your plan to get there. With lots of little goals along the path.

If you’ve yet to make dime one online, for example, then a goal of becoming a billionaire online isn’t a goal … it’s a dream. You’ve got to earn your first buck. Then your second. And go on from there.

Your first goal may be to weed through all the info available out there … find the resources you feel you can trust … and dig in.

Those subsequent “dig in” steps – the actual goal-by-goal stepladder that will take you toward your desired destination – cannot be glossed over.

And there are consequences to consider. You may not yet know what awaits you as a cash-generating genius. But you sure can examine how your life starts to change as you go.

Every detail of your life can morph in strange ways when the money starts coming in. Your friends and family may wrestle (often unsuccessfully) with your rise in status, liquidity, and self-confidence.

It won’t always be pretty. But the more you “arm” yourself with insights like these, the less surprised you’ll be when you hit each milestone in your quest for a better life.

You’ll be … uh, what’s the word? … prepared.

Goals are great. But I’ve known too many people who ONLY set goals. They never go after them.

Movement is key. And you’ll feel better about moving toward your goals if you spend some serious time thinking about them.

Play with them. Mold them. Constantly put them through your “What if?” grinder. (What if you can’t do it with your first idea? Will you try again? Try something else? What?)

The “secret ingredient” of great goal setting is to cogitate obsessively on the consequences of actually meeting each goal once you set it. This not only helps you blow through failure … it also creates a “vision” of yourself that keeps your motivation hot.

This requires “forward thinking” … which doesn’t come with the default equipment you’re born with. Ya gotta exercise it.

Without goals, you’re just being taken for a ride by Fate.

Goals do not guarantee anything … except, once you take steps to attain them, you will move SOMEWHERE new in life. And you’ll be doing as much of the driving as possible.

Fate will still screw with you. But you’ll no longer be helpless.

At first, even five minutes of focused “forward thinking” will make you sweat and want to go do something else.

Get over it. Stick with it. Soon, you’ll be an ace at peering into the fog down the line, and you’ll be able to exert more control over events than you ever dreamed possible in your pre-goal-setting days.

This weekend, get your five minutes in. Move through the sweat and avoidance.

Jumpstart something new.

[Ed. Note: Now’s the perfect time to start setting your goals for making money in 2009. Follow Internet marketing expert John Carlton’s advice and take a little time this weekend to practice focused thinking. Once you know where you’re headed, pick up a copy of ETR’s 2008 Info Marketing Bootcamp DVD Library. It will give you dozens of money-making marketing ideas you can use to help accomplish those goals.

John Carlton is an expert copywriter, a pioneer in online marketing, and a teacher of killer sales copy. He knows marketing inside and out. Discover how to get your hands on the kick-ass secrets of the world’s smartest, happiest, and wealthiest marketers.

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The Game of the Name

Saturday, November 8th, 2008

Did you ever stop to think about the many words you encounter and use that are derived from the names of real people?

Linguists call such words eponyms (EP-uh-nims), from the Greek for “named after.” Eponym can also mean the person who inspired the word. The adjective is eponymous (eh-PON-uh-mus).

The list is long, but here are a few interesting examples:

  • axel – a figure-skating maneuver. Named after Axel Paulsen (1855-1938), a champion skater.
  • bowdlerize – to remove objectionable material from a written work. Named after Thomas Bowdler (1754-1825), who did so to Shakespeare.
  • boycott – an organized social, economic, or political protest. Named after Charles C. Boycott (1832-97), a victim of the tactic.
  • quisling – a traitor. Named after Vidkun Quisling (1887-1945), pro-Nazi leader of Norway.
  • sandwich – a… you guessed it!… sandwich. Named after the fourth Earl of Sandwich (1718-92). As the story goes, he couldn’t tear himself away from the gambling tables, so an aide brought him a hand-held meal consisting of meat placed between two slices of bread.

Finally, let me tell you about the fascinating origin of the word “silhouette.”

Etienne de Silhouette (1709-67) served as finance minister of France. As my logophile friend Charles Harrington Elster notes, the parsimonious official imposed severe luxury taxes and stringent austerity measures in an attempt to revive the French economy after the Seven Years’ War. As a consequence, many things became, as people scornfully said, “mere shadows” of the originals. Thus, his name inspired the phrase “a la Silhouette,” meaning “on the cheap.” The phrase was used to describe pants made without pockets, coats made without folds – and the inexpensive shadow portraits that had just become popular in Paris.

If history is any indication, the names of at least a few people now living will one day inspire the creation of new words.

[Ed Note: For more than three decades, Don Hauptman was an award-winning independent direct-response copywriter and creative consultant. He is author of The Versatile Freelancer, an e-book recently published by AWAI that shows writers and other creative professionals how to diversify their careers into speaking, consulting, training, and critiquing.]

 

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Are You Unintentionally Advertising for the Other Guy?

Monday, October 20th, 2008

“What are you doing for lunch today?” I asked Jessica Kurrle, ETR’s Marketing Director.

“Hmm… I definitely want a sub. I’ve had this sub song stuck in my head all morning. You know, the one that goes: ‘5… 5 dollar… 5 dollar foot-long.’”

“Oh,” I said “The Subway song.”

“Is that what it’s for? I didn’t remember that it was for Subway, just the song. I can’t get it out of my head. And it’s making me crave a sub sandwich.”

Jessica is always thinking like a marketer. After a second’s reflection, she commented: “That’s not very good marketing, actually. They did a good job coming up with a catchy tune and lyrics – but they didn’t clearly connect that to their particular brand. It’s like they’re advertising for subs in general, not Subway.”

No matter what product you’re marketing, keep this in mind. As Jessica says, “Make sure you market for the brand and not just the product.”

For example, a great commercial pointing out the benefits of a trampoline exercise would boost all trampoline sales. But if you own Joe’s Trampolines and you’re paying for that commercial, you want to stress that only Joe’s Trampolines have the highest-grade elastic material, with the right amount of buoyancy to give you the optimum workout.

[Ed. Note: When you market your product, you want people to think of you... not someone else! You can get specific, easy-to-follow advice on how to make your advertising sell with Eugene Schwartz's Breakthrough Advertising. The strategies you'll find inside have made billions over the years. Find out how much they can help you.]

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What’s New From the Publisher’s Viewpoint: Bootcamp Extras

Friday, October 17th, 2008

“This is terrible!” Michael Masterson told me. He was talking about ETR’s upcoming Info Marketing Bootcamp. And I was shocked beyond words.

Here’s what led him to say such a thing about ETR’s biggest event of the year…

Now Friday at 5:00 is hardly the time I wanted to get into a “debate” with Michael. But I walked right into it last week. I was telling him about all the fabulous “extras” we’re packing into Bootcamp this year.

That means, on top of the $1.2 million worth of advice from 12 of the world’s top Internet marketing experts, our Bootcamp will also offer:

• An info marketing Jeopardy-style game – during which our attendees have a chance to win exciting prizes. That’s including our grand prize, worth $4,000!

• A VIP networking gala for our Internet Money Club members. Our VIPs will have the chance to sit down, one-on-one, with people like Rich Schefren, David Cross, Yanik Silver, Alex Mandossian, and me. (That’s right – they’ll get targeted, personalized advice from some of the biggest superstars in Internet marketing.)

• A ’50s night cocktail party. Not only will this party provide attendees with the perfect no-pressure venue for meeting up with people in their industries, it’s a great chance for them to have a personal chat with me, Michael Masterson, or any of the ETR staff. Plus, the winner of the best costume will receive a one-of-a-kind prize that cannot be gotten anywhere else.

• An elegant sit-down awards luncheon. Every attendee is invited to see me hand out four very special awards to people who have influenced or changed our industry. This year’s Lifetime Achievement Award is going to Bob Bly – and those who’ve never seen Bob are in for a treat. Every time he presents, the audience goes wild, and the laughter and applause go on and on. This could be one of the last times Bob will ever do it. He’s officially retired from speaking, but agreed to come out of retirement to share some of his six-figure ideas with Bootcamp attendees.

• A chance for attendees to meet and speak with their favorite ETR contributors. You see, many of ETR’s expert contributors will be attending this year’s event, even though they are not speaking. They are coming to mingle and spend time with our guests and other experts.

And, of course, I noted that Bootcamp is the only ETR event at which Michael speaks.

I was so proud of myself and my team for putting this incredible event together. “This is by far the best event line-up I have ever seen for any conference we have held or for any outside event I’ve attended,” I told Michael confidently.

“Any event can get good speakers… even great speakers,” I said. “But even though it adds a huge expense to our bottom line, I firmly believe that ‘extras’ – like our parties and lunches and networking opportunities – can turn a good event into a great one.

“Plus,” I went on, “we have speakers who are doers. Our experts are not professional circuit speakers. They have made millions doing what they do. And they are teaching their money-making techniques at this year’s Bootcamp.”

I explained that we have feedback from previous years’ attendees who have praised our networking events. That’s where they had the opportunity to make contact not only with our expert speakers but with other attendees who often ended up being their business partners. And that is why they come back year after year.

That’s when Michael said those jaw-dropping words: “This is terrible.”

I could hardly get my question out: “Why?”

Michael agreed that we did indeed do a fantastic job of putting events together, as far as getting the best cutting-edge speakers and over-delivering on our promises. He said that I was absolutely doing the right thing by adding all the “extras.” In fact, he said, the extras are what differentiate ETR’s conferences from everyone else’s.

What was terrible, Michael said, was that we’ve been doing an awful job of letting ETR readers know about all those extras.

He said that you deserved to hear everything I had just told him. That you wanted to know about ALL of the opportunities to accelerate your business growth – not just the incredible speaker sessions.

So here it is… here is the full agenda for this year’s Info Marketing Bootcamp. It starts Sunday, November 9 at 3:00 p.m…. and is going to pretty much keep going until you cannot keep your eyes open any longer.

Bootcamp 2008 Agenda

Sunday, November 9

3:00-5:30 p.m. Bootcamp Registration - We will be handing out all of the conference materials, which will be invaluable in preparing you for the week’s events. You will also learn about each speaker – know in advance who to approach in the hallway or at the networking events.

5:30-7:30 p.m. Conference Welcome and Opening Session With Michael Masterson – Bootcamp is your only chance to see Michael Masterson speak all year… and he will appear only twice at this year’s event. Michael always shares his most powerful business-building secrets (not to mention some juicy insider stories) during his opening speech, and this year won’t be any different. Don’t miss out!

7:30-9:30 p.m. Networking Gala and Staff/Speaker Meet and Greet – A big part of Bootcamp is getting to know your fellow attendees. These are potential business partners, after all. Of course, you also have the opportunity to pick the brains of the Early to Rise staff and our marketing experts to get a little “off the record” advice. And what better way to get acquainted than with a few cocktails and hors d’oeuvres?

As if that isn’t enough, we’ll be hosting our first round of “Info Marketing Jeopardy” with our very own Alex Trebek, nationally known comedian Peter Fogel. Contestants are eligible to win a prize worth thousands by answering questions about direct marketing, information publishing, online marketing, and more. Details will be included in the on-site registration materials.

Monday, November 10

7:00-8:00 a.m. Networking Breakfast – Continue the conversation with your new “conference buddies” over coffee and bagels bright and early. Then mentally prepare yourself for the first full day of Bootcamp. By the end of the conference, you’ll be well on your way to a new life as an Internet entrepreneur.

8:00-10:00 a.m. Get a sneak peak at MaryEllen Tribby and Michael Masterson’s new book, Changing the Channel: 12 Easy Ways to Make Millions for Your Business. This is the first book co-authored by these two marketing powerhouses, and they’re going to tell you why you risk leaving millions on the table if you don’t make multi-channel marketing part of your business. Better yet, they’re going to tell you exactly how to do it.

10:00-10:15 a.m. Stretch Break – A great time to stretch your legs and grab a drink (or that last cup of coffee). But don’t be late for the next session. We are sticking to our jam-packed schedule.

10:15-11:45 a.m. The Early to Rise subscriber list recently broke 400,000. MaryEllen, David Cross, and Brian Edmondson tell you step-by-step how we did it and how you can do the same – even if you’re starting from zero.

11:45a.m.-12:45 p.m. Lunch Break – The Delray Beach Marriott has some very nice restaurants just steps from our conference room. The on-property Seacrest Grill and the Cascades Poolside Grill serve American classics. To expedite lunch service, the Marriott will also set up a cash-and-go buffet in O’Grady’s in the lobby.

12:45-2:45 p.m. Web 2.0 (and even 3.0) marketing expert Rich Schefren highlights what you need to know about social networking, blogs, online chat rooms, and other social media… and how to use this new technology to grow your business and make a sizable profit. And don’t get thrown off if you’re not familiar with the subject. Rich has a knack for explaining Web trends in plain language.

2:45-3:00 p.m. Stretch Break

3:00-4:30 p.m. You don’t have a business without products. And serial entrepreneur Marc Charles is here to help you find not just products, but products you can be proud of that will sell like crazy to your target market. Marc will also reveal the details of one the most important secrets of business: You don’t tell the market what it wants, the market tells you.

4:30-4:45 p.m. Stretch Break

4:45-6:45 p.m. Internet entrepreneur Yanik Silver was a one-man show when he started out and didn’t have much start-up capital. But he has grown a multimillion-dollar business working from home by harnessing the power of two marketing channels, joint ventures and affiliate marketing.

7:00-8:30 p.m. VIP Reception – This is an exclusive gathering of Internet Money Club members, as well as other VIPs. The Early to Rise staff and our expert speakers will also be on hand. Get a critique of your business plan, get help with your marketing plan, learn copywriting secrets from the best in the business. This will be the place to do all that – and more! And don’t forget, you’ll enjoy gourmet food and drink in an outdoor, tropical setting.

Tuesday, November 11

7:00-8:00 a.m. Networking Breakfast

8:00-8:15 a.m. Monday Recap – Alex Mandossian, our emcee, believes that repetition of key concepts is a vital part of learning. So first thing each morning, he will go over the main points of the previous day’s presentations. Be prepared, because he will be placing you and your fellow attendees into discussion groups to talk about what you’ve learned so far.

8:15-9:45 a.m. Two of Agora Inc.’s top copywriters, John Forde and Charlie Byrne, share the stage to teach you how to sell with words. And they share with you the powerful writing secrets that have allowed them to sell millions of dollars’ worth of products every year. Learn to grab your customer by the wallet with the written word.

9:45-10:00 a.m. Stretch Break

10:00-10:15 a.m. Info Marketing Jeopardy, Round 2

10:15-11:45 a.m. Search engine optimization expert John Phillips tells you what Google doesn’t want you to hear: how to “game” their system to get a high ranking (even #1) in their search results. It’s all part of doing business online and perfectly ethical, of course. As John says, “What’s good for Google is good for the customer.”

11:45 a.m.-1:45 p.m. Early to Rise Awards Luncheon – We honor the best in the information-marketing business during this luncheon hosted by ETR Publisher and CEO MaryEllen Tribby. Honorees were rigorously selected and adhere to the highest ethical standards, while running extremely profitable businesses. Their success is something to aim for. Lunch will be provided – it’s on us.

1:45-3:45 p.m. Howie Jacobson has been working with Google AdWords, the Internet’s premier pay-per-click ad service, since the beginning. Heck, he literally wrote the book on Google AdWords. So he’s well qualified to show you how to bring huge amounts of traffic (that means prospective customers) to your website by using just three-line text ads.

3:45-4:00 p.m. Stretch Break

4:00-4:15 p.m. Info Marketing Jeopardy, Round 3

4:15-6:15 p.m. Alex Mandossian steps out of his role as emcee and takes the stage as a presenter to reveal how you can make money with just your voice and a telephone. Using teleseminars as the main component of his information-marketing business has allowed Alex to turn what used to be his yearly income into an hourly income.

7:00-9:00 p.m. Networking Sock Hop and Changing the Channel Book Signing – Yes, you read correctly. Get on your dancing shoes and your best “Grease” costume. We’re hosting a ’50s-themed party, and there will be plenty of music and entertainment. There will even be a contest for best costume.

This night will also be your chance to get a copy of Changing the Channel: 12 Easy Ways to Make Millions for Your Business - signed by the authors themselves, Michael Masterson and MaryEllen Tribby.

Wednesday, November 12

7:00-8:00 a.m. Networking Breakfast

8:00-8:15 a.m. Tuesday Recap With Our Emcee, Alex Mandossian

8:15-10:15 a.m. Buck Rizvi and Brock Felt escaped from the toil of the corporate world and struck out on their own. With techniques you can easily “copy,” they made millions using online direct marketing to sell high-quality products. These are regular guys. (You’ll see during their presentation.) If they can do it, so can you.

10:15-10:30 a.m. Stretch Break

10:30-11:45 a.m. Info-Marketing FINAL Jeopardy – The final round of our little game show. The winning contestant will receive the grand prize:… well, we don’t want to spoil the surprise. You’ll have to watch to find out what it is.

10:45 a.m.-12:30 p.m. David Cross, Agora’s Senior Internet Consultant, and Internet entrepreneur and success coach Brian Edmondson take everything you’ve learned at Bootcamp and tie it together… and give you an action plan for when you get home and start working on your business.

12:30-1:30 p.m. Lunch

1:30-3:15 p.m. The Expert Panel - We gather the experts you’ve heard from over the past three days and put them on the hot seat.

3:15-3:30 p.m. Closing Remarks – MaryEllen and Michael Masterson bid you farewell and good luck. And encourage you to let us know how you are doing over the next several months. We’re dedicated to making your business a success.

* * * * *

So there you have it.

ETR’s 2008 Bootcamp is going to teach you how to start and grow a blockbuster Internet business. In fact, it could help you earn $1.2 million in 2009. But, as you can see, the sessions with our experts are just a part of what you’ll get as a Bootcamp attendee.

Michael was right. I should have sent you this note weeks ago. Because of that, I’m going to re-open our Early Bird offer until this coming Monday. That means you have three days to sign up for Bootcamp and still get a $200 discount on the price. This is the absolute final chance to get $200 off when you sign up. But I must warn you, there are not a lot of spots left. So sign up right now.

And one last thing…

Because of that conversation I had with Michael, a new column has been born. Each week, I will write you a letter giving you an inside look at something that has happened in our business that made a difference to how we run ETR. You, in turn, can take that experience and apply it to your own business.

Sign up for Bootcamp. And keep reading my new column to get a publisher’s perspective on business online.

[Ed. Note: Have you signed up for Bootcamp yet? If so, what are you looking forward to the most? Let us know right here.

If you haven't signed up for Bootcamp yet, what are you waiting for? MaryEllen revealed exactly what you'll be missing - and those are just the extras! Learn which experts will be disclosing their $100,000 ideas right here. And don't forget - your chance to get $200 off the price of Bootcamp ends this Monday.]

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Can You Recession-Proof Your Income?

Wednesday, October 8th, 2008

It’s scary. Today’s financial crisis threatens the livelihood of almost everyone – whether you have a full-time job, are self-employed, or own a business.

Fortunately, there are ways to protect yourself. Here’s one strategy.

For more than 30 years, I was a freelance advertising copywriter. Although writing generated most of my income, I simultaneously had several lucrative sidelines…

  • Public speaking: I spoke at industry conferences, professional seminars, trade lunches, and similar events.
  • Corporate training: I taught and coached at client companies, helping staffers sharpen their copywriting and marketing skills.
  • Consulting: I showed publishers how to get better results from their direct-mail campaigns.
  • Critiquing: I evaluated companies’ advertising and suggested ways it could be improved.

For each assignment – and most didn’t require a lot of time – I charged between $2,000 and $10,000.

But I’m far from alone. Many other people, in numerous fields, have successfully made this transition…

A career counselor became a consultant and corporate trainer. A psychotherapist morphed into a wildly popular speaker at business gatherings. A travel writer gives travel-writing seminars. A book editor critiques manuscripts for authors, and is so busy that he has a waiting list. An employee quit his job, turned his former employer into his first client, and wound up making twice his previous salary – for one-fourth the time.

Consider a friend of mine. For a while, he was well compensated by a major airline – for teaching its mechanics how to write better! Who would have guessed?

Whatever work you do, you have knowledge and experience that are of potential value to others. You may be able to communicate it – and make money in the process.

How does this help in the current painful climate? Diversifying the skills and services you offer gives you an “insurance policy” of sorts against a recessionary economy.

This is the subject of The Versatile Freelancer, my new e-book. I researched and wrote it this year, during a period of economic gloom, unemployment, bank failures, foreclosures, plunging stock indexes, and fears of recession. Yet all the professionals I interviewed told me that their practices were unaffected and that they were doing as well as ever, or even better! Many attributed that happy situation to their versatility: Their services and specialties include some or all of those cited above.

Why does career diversification protect you? The answer is simple.

You can boast a wider portfolio of skills and services. You have not just one source of revenue, but “multiple streams of income.” If one declines, another can take its place.

And there are more reasons. During tough periods, companies trim their staffs or don’t hire as they normally would. An outside consultant or trainer, a one-time project, a lower-priced service – these can be attractive options. You’re also in an ideal position to promote yourself by speaking at business conferences and other industry events. When people are desperate, they’re eager to hear solutions.

The experience of one veteran copywriter I know confirms all of these points. She told me that her primary work keeps her busy in prosperous periods, while consulting and critiquing assignments pick up in bad times such as those we’re experiencing now.

You say you don’t have terrific public speaking abilities? No problem. To do these things, you don’t need to be a spellbinding speaker. I’m not, yet my presentations were always well received. How come? What’s most important is the quality of the content you deliver.

How do you begin? Try this three-step procedure. For best results, do it in writing.

1. Take an inventory of your background, experience, skills, achievements. Do you have a track record of proven accomplishments – for instance, increasing profits, cutting costs, solving problems, coming up with innovative ideas?

2. Determine who might pay you for that knowledge. Consider companies or organizations where you have contacts, or others you can research. As my example of the airline-mechanic writing tutor demonstrates, hidden opportunities lurk in the most surprising places. Think creatively.

3. Match your expertise to the market’s needs and approach your targets. Submit a proposal. If you know the appropriate executives, you have an edge. Cold calls are more challenging, but not impossible.

Of course, limits exist. According to a Wall Street Journal article, no industry or profession is 100 percent recession-proof. But expanding the range of skills and services you provide may come as close as possible to the perfect strategy for protecting yourself in all types of economic climates.

[Ed. Note: Don Hauptman writes ETR's Saturday column, "The Language Perfectionist." The above article was adapted from his just-published e-book The Versatile Freelancer: How Writers and Other Creative Professionals Can Generate More Income by Seizing New Opportunities in Critiquing, Consulting, Training, and Presenting. The book comes with a free bonus report and a 100 percent money-back guarantee of satisfaction. Order your copy without risk here.]

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The Cut-Off Age for Getting Into a New Career or Business

Tuesday, October 7th, 2008

At what age are you too old to start a new career or business?

I have thought at various times in my life (I am now 51) that the cut-off age was 50… 60… or even 70.

There were two reasons I believed you’d reach a point where starting over just wasn’t practical anymore.

The first, and lesser, was sheer age and lifespan: the idea that when there are many more years behind you than ahead of you, your time to enjoy the fruits of whatever labors you pursue is too limited.

The second reason I believed there was a cut-off date for starting a new career, learning a new trade, or launching a new small business was lack of experience.

For instance, one of the many careers I considered in my youth was the law. But I decided pursuing that in my later years was impractical.

Reason: Say, hypothetically, you were to graduate law school at age 45. You compete against two groups.

The first group is other 45-year-old lawyers who are the same age as you – but have 20 years of law experience vs. your zero years.

The other group you compete against is your classmates. Like you, they are new to the law. But being in their 20s and single, instead of 45 and having a mortgage and three kids in college, they can afford to work for starting salaries too small to meet your needs.

However, actor Abe Vigoda has changed my mind about all this. And my opinion today is that it is NEVER too late to learn new things, start a new business, switch careers, or go into a different industry. (Abe Vigoda, if the name does not ring a bell, is the dour-faced actor famous for playing the character Fish on the TV sitcom “Barney Miller.”)

On the Internet recently, I read a short interview with Vigoda, who is still a working actor at age 87. It reminded me that his big break was his first movie, “The Godfather,” in which he played Sal Tessio.

Well, “The Godfather” was released in 1972. So if you do the math, Vigoda didn’t begin his movie career until he was over 50. More impressive is that, at age 87, Vigoda – who, pardon me, has a slightly cadaverous appearance that makes him look ready for the Old Folks Home – is still a competitive handball player.

If Abe Vigoda could get his first movie role at over 50 – beating out actors his age who had decades more credentials and experience – then I am convinced that you and I can start a new career or business at any age.

As an older entrepreneur or career changer, you will likely have some advantages over your younger colleagues, peers, and competitors – such as greater life experience and wisdom to draw upon when making decisions.

You may have some disadvantages, too – including (possibly) less energy, less flexibility, and less adaptability to new technologies and methods. Then again, maybe not. It depends on your personality – and your circumstances. If you are a retired empty-nester, you may actually have more time, freedom, and flexibility, not less.

If you are still working for a paycheck because you have to and not because you want to, it may take a greater degree of courage and fortitude to make any major business, career, or life change. But I know from firsthand experience that 50 is not too old to make a major change. And from that, I am guessing that your age won’t stop you, either.

I started a small online information marketing business as I was closing in on my fiftieth birthday. I kept my day job as a freelance copywriter, while putting in long hours to get the new business started. But today, I earn a six-figure passive income from that business, selling information products on the Internet and “working” only an hour or two a day. Meanwhile, entering a new field has energized and renewed me in a way I never thought possible.

If your gut tells you that you are ready for a change, you probably are.

I close with this piece of wisdom from Milton Hershey, founder of Hershey Chocolate:

“I have often been asked – What is the best age for producing? I know only one answer, the age you are now.”

[Ed. Note: As copywriting master and experienced info-marketer Bob Bly said, it's NEVER too late to start your own business. Now's the perfect opportunity to get your online business up and running. Bob will be speaking at ETR's 2008 Info-Marketing Bootcamp. He - along with 11 other business-building and marketing experts - will reveal a proven technique that can help you make at least $100,000 in 2009. Learn the details here.

For expert insights into the world of direct marketing, be sure to sign up for Bob's free monthly newsletter, The Direct Response Letter. Do so today and get over $100 in free bonuses.]

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How to Communicate Incoherently

Saturday, October 4th, 2008

Communicating with another human being is never simple. If anyone tries to tell you otherwise, walk away. They’re dangerously wrong.

In a broad sense, the population is roughly divided into three categories of cognitive processing:

  1. Left-brain thinking (very logical and concrete)…
  2. Right-brain thinking (very creative, “out of the box” worldview)… and…
  3. No-brain thinking.

That third category, unfortunately, dominates the world. Id-driven thugs rule with brute, unthinking force all over the map. They of course need logical assistants to run things, and right-brain creatives to write their speeches… but the final decisions rest with the knucklehead.

The first folks to get hung in any revolution are the smart ones, you know.

The triumph of modern democracy rests on the First Amendment, with its guaranteed protection of free speech (and, implied, free thought as well). We take it for granted… but most of the rest of the world enjoys no such freedom.

So the upside of life in the U.S. is that everyone gets to talk freely to each other. The downside… is that few of us actually know HOW to talk to another human so we’re understood.

All master salespeople are master communicators. As a copywriter, I knew I’d turned a corner in my career when I could take a complex situation… and explain it in two or three paragraphs in such an obvious way, it was hard to remember why it seemed so complex before.

Your Number One Job as a marketer… is to get your point across.

Your job is NOT to be “right.” It’s to get your point across so it’s UNDERSTOOD by the other guy.

In Transactional Analysis, there’s a situation called “Gotcha!” This occurs when one guy explains something in ways that are perfectly clear to him… using facts, figures, statistics, anecdotes, stories, whatever. And when the other guy doesn’t understand and screws up… then the first guy gets to claim status as the “dude who should be listened to, goddamn it.” He gets to yell “Gotcha – I TOLD you what would happen (or how it was supposed to work)… and you just wouldn’t listen.”

It’s a sick, sick game.

In business, you don’t “win” if you were right… but no one understood WHY you were right, and thus did not buy your product.

As a consultant, I am constantly faced with having to explain to a client – in simple terms (and calmly, so I don’t startle him) – that he’s been selling the wrong thing, in the wrong way… and that’s why sales suck.

I always get the same argument back: But these are the FACTS. It IS a great product, and…

Of course, what he’s usually doing is tossing boring features around in his marketing copy, unmoored to any thrilling benefits that could help a prospect “feel” like buying.

It’s hard to sell your own stuff. We all have a natural tendency to burrow too deep into our own box, where we gulp our own Kool-Aid while wearing blinders. (I think I just won the Best Mixed Metaphor award there.)

This is why top salespeople – and top copywriters – are so sought after. We’re the modern wizards, craftily seeing through fog and making sense out of nonsense.

And yet… sometimes I meet my match.

My friend Stan and I often have a disturbing recurring conversation. He will insist he’s told me something at least three different times, in three different ways. And he’s right. The man is honest to a fault, and sees no point in exaggerating. If he says he did something, he did it.

And yet, I will insist back that (a) I have zero memory of him telling me anything remotely like that… and (b) I nevertheless do not understand what it is he’s trying to communicate to me.

So, he told me… but I never heard it.

If either of us were lesser mortals, one of us would have murdered the other long ago. However, our mutual respect is so deep that we take all criticism seriously. I may not understand why Stan is arguing with me over some point… but the mere fact that he IS arguing means I need to pay attention and figure it out.

This is important.

Both of us are MASTER communicators. I’ve earned fortunes using my communication skills to sell massive worlds of stuff to skeptical, miserly hordes of customers. And Stan was a consultant so skilled in communicating the vagaries of software and “process analysis” to large corporations (including Cisco Systems, Wells Fargo, Exxon, and even NATO in Europe) that – for 20 years – he was among the most sought-after and highly paid “gurus” of that essential corner of the information age.

Top of our games, both of us. And yet we still bicker and argue over every detail of our entrepreneurial adventures.

There’s a lesson here for all of us.

First: Never assume that because YOU understand something… everyone else should, too. It ain’t so.

Second: It’s all about SIMPLIFICATION.

Stan is easily among the smartest dudes I’ve ever met. You could lop 50 points off his IQ and he’d still be smarter than you and me combined. (Okay, that’s a right-brain exaggeration. But I’m making a point here.)

However, all that brain wattage can be a handicap at times. While he’s constructing a logically correct structure of related tangents, plus essential points that must be retained until the end of the explanation, all buffeted by blindingly unassailable facts (facts!)… I’m doing my best to “catalog” everything according to the somewhat scattered, very intuitive, and non-logical filing system in MY head.

Man, it can be a challenge. But it’s also one of the best lessons in pure communication I’ve ever encountered.

What I do… and what I believe Stan has picked up from me (and is using more and more when dealing with us “lightweight creative-type brainiacs”)… is BREAK IT ALL DOWN.

This is a killer tactic for copywriters and for any salesperson trying to communicate more than one or two points with a target audience.

The easiest method: Just enumerate each point. One, then two, then three, then on to four, five, six, and beyond. But keep each numbered point “pure.” Don’t clutter it up with other points, or sub-points, or tangents, or anything else. Stay focused on explaining a single piece of the puzzle at a time. Forget about “tying it all together” until after you’ve covered each point individually.

Top copywriters know that a sale can be triggered by a SINGLE bullet point (even when that one bullet is nestled among dozens of others in the sales piece). And you can almost never predict WHICH bullet it will be. Could be a different bullet for each buyer. (If you discover it’s a specific bullet behind most sales, then you’ve discovered the headline of your next piece. Lucky you.)

Breaking things down into easy-to-understand points takes away all the complexity. Even if you end up with 999 separate points… which is how you’d break down something VERY complex, like building a gas-powered internal combustion engine from scratch… if you make each step easy to understand, you can walk a rookie all the way through.

But you can screw it up, too.

Let’s take skipping rocks.

You would be criminally oversimplifying the process if you said “Dude, just throw a rock across the water so it skips.” That may explain it to YOU, who already are experienced in rock skipping. But it’s incoherent to him.

Try this:

  1. Find a smooth, flat stone.
  2. Throw it sidearm, so the arc of your toss is more-or-less level with the surface of the water.
  3. Aim for calm water to minimize “bumps.”

If you follow this advice, you’ll skip a rock. It may be only one or two skips, but it’ll skip. In fact, even if you screw up the first point and use an uneven, round, jagged rock… you’ll still make the rock sorta skip if you throw it sidearm onto flat water.

Now… if you want it to skip multiple times (phtt, phtt, phtt, phtt)… then you’ll want to go deeper into this basic explanation. Why a smooth, flat stone? (To reduce friction.) Why sidearm? (So the contact of stone and water surface is gradual.) And so on.

You can apply this simplification rule to many aspects of your life. You can use it to make your sales copy stronger. You can use it to get your employees to do their work better. You can use it to win arguments. Etc.

Try it. You’ll see how much better you communicate just by breaking things down.

[Ed. Note: Communicating clearly is the easiest way to make your marketing work. For more ideas about how to market efficiently - and wind up with more money in your pocket - consider attending ETR's 2008 Info Marketing Bootcamp. We've invited a dozen Internet marketing experts... and a handful of copywriting masters... to share their biggest money-making ideas with you. In fact, you could discover $1.2 million in new strategies for your business. Learn more here.

John Carlton is an expert copywriter, a pioneer in online marketing, and a teacher of killer sales copy - and he knows marketing inside and out. Discover how to get your hands on the kick-ass secrets of the world's smartest, happiest, and wealthiest marketers

And be sure to read John's insights, tactics, and advice on copywriting and marketing at his blog.]

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10 Words to Close Any Sale

Thursday, October 2nd, 2008

A simple 10-word question. That’s all you need to increase sales, close deals, and cement profitable relationships with clients and customers.

I’ve used this technique to generate millions of dollars in sales. And the best salesmen and entrepreneurs know this strategy, too. They use it every day. It’s the key to their success.

It doesn’t make any difference if you’re selling in person, on the radio or TV, in an e-mail newsletter, or via direct mail. When it’s time to close the sale, ask:

“What can I do to make this work for you?”

I know… it sounds like a used-car pitch. But if you think about it, you’ll understand the wisdom behind this technique.

When most people try to close a sale, they’re thinking about themselves and what they want. But the best sales gurus think about what the prospect wants or needs. Then, when they really understand what it’s going to take to “make this work” for the prospect, they craft an appropriate proposal and close around it.

Simply ask your prospects what you can do to make the deal work for them, and – 98 percent of the time – they’ll tell you!

[Ed. Note: Marc Charles is an expert at discovering low-effort business opportunities with high profit potential And now you have the chance to meet him in person... and pick his brain about the best entrepreneurial ventures around. Just sign up for ETR's 2008 Information Marketing Bootcamp. Not only will you get to hear about Marc's freshest business opportunities, you'll also get insight into the Internet's hottest trends from 11 other money-making masters. And be prepared to be blown away. We've insisted that each speaker share at least one idea that could place $100,000 cash money in your pocket within just 12 months or less... regardless of your current level of skill, expertise, or the state of your business. Learn how to reserve your spot right here.]

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Using “Reason Why” to Persuade, Influence, and Maximize Sales

Tuesday, September 30th, 2008

The subject of persuasion is endlessly fascinating. It never ceases to amaze me that I can write words on paper (or the computer) and convince people to send me money.

Today,I’m going to introduce you to one of the most effective psychological hot buttons – one that you can profit from immediately. I’m talking about giving people a “reason why.”

If I could use just one copy approach in my marketing, that would probably be it. Telling people the reason why you are doing something – or want them to do something – is one of the most powerful influencers of human behavior.

In his book Influence: The Psychology of Persuasion, Robert Cialdini describes an experiment conducted by Harvard social psychologist Ellen Langer. Langer had a researcher approach people waiting in line to use a library copy machine and asked if he could cut in.

The first time he tried this, he said, “Excuse me, I have five pages. May I use the Xerox machine?” This request was granted 60 percent of the time. But the second time he tried it (with different people waiting in line), he said, “Excuse me, I have five pages. May I use the Xerox machine because I’m in a rush?” - and this request was granted 94 percent of the time.

Why? Because he gave the people a reason why he wanted to cut in line. That’s what triggered the magic “yes” response. And using this psychological “trigger” in your marketing can massively increase your success.

Some years ago, Maxwell Sackheim, famous for writing the long-running ad “Do You Make These Mistakes in English?” and originator of the book-of-the-month concept, said: “Whenever you make a claim or special offer in your advertising, come up with an honest reason why, and then state it sincerely. You’ll sell many more products this way.”

In one “reason-why” ad that I wrote for my dad’s medical equipment company, I helped him produce a massive 1,073 percent return on investment. (This was a huge breakthrough in those days, because the sale of medical equipment to doctors was typically done one-on-one.)

The ad asked: “How can we sell this product for the incredibly low price of only $447?” (It regularly sold for about $695 – $895.) Then it went on to explain that the reason why the price was so low was because the manufacturer wanted to gain market share and get nurses and doctors accustomed to using the product.

It was a huge winner and a big moneymaker.

In another ad, I employed the “reason-why” concept in the headline: “5 Reasons Why More Patients Choose Dr. Bui for Cosmetic Surgery.”

Simply mentioning “X” number of reasons why a customer should purchase from you is usually more than what most of your competitors do. It provides the customer with a logical reason to back up an emotional buying decision.

Start With the Reason Why – and Build a Promotion Around It

You can come up with just about any excuse for a promotion. Look at your calendar. If retailers and car dealers can use “made-up” holidays like Columbus Day to have a sale, you can do even better. Just keep brainstorming for a reason why you are selling whatever you’re selling.

One type of reason-why promotion lets people in “behind the scenes” at your company. For example, one I used a few years back was the “Save Yanik’s Marriage Sale.” The premise was that Missy, my wife, was really annoyed at me because the basement was so overloaded with boxes. Truthfully, she WAS really mad, and made a big stink about it – but I embellished the story a little bit. As a result of that promotion, we totally cleared out our entire inventory and made a tidy profit.

Another type of reason-why promotion I’ve had a lot of success with is the “milestone” sale. When our first child, Zak, was born, for example, I built a promotion around the event. That promotion nearly tripled my expectations. (It made $4.60+ for every visitor who came to my website.) Just as important, it helped the customers/prospects I sent it to connect with me as a real person. (You should have seen the dozens and dozens of congratulatory notes.)

Now in this case, I took a “multi-media” approach. I mailed (instead of e-mailed) a “birth announcement” that referred people to the website. Here’s what it looked like:

birth announcement

When Zoe was born a few years later, I did the same thing. (It worked even better, so now she’ll have bragging rights on Zak forever.)

When you advertise a sale or a special deal, your customers know you’re not doing it just because you’re “a nice guy (or gal).” So give them a believable reason. And then – like the researcher in Ellen Langer’s study – you’re very likely to trigger a “yes” response.

[Ed. Note: As master Internet marketer Yanik Silver (www.internetlifestyle.com) says, simply giving your customers a reason can convince them to make a purchase.

Come to ETR's 2008 Information Marketing Bootcamp this November... because we'll be revealing 12 ways to make between $1 million and $100 million with your own Internet business. Yanik will be one of our all-star speakers - and he'll be sharing some of his biggest secrets to making money online. Get all the details here.]

 

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I just want a job I love… What should I do?

Friday, September 26th, 2008

“I have been reading ETR for over a year now, and I love every issue. You give great advice on how people can move up in their careers by practicing a financially valuable skill, but I am having trouble making it work for my situation.

“When I graduated from college in 2001, during the beginning of the first recession, the only work I could find was in a call center for a not-for-profit electric company. There is a ‘marketing’ department, but most of what it does is community outreach and helping customers conserve electricity.

“I am interested in copywriting, marketing, and product creation, but there is no such thing at my current company. I study copywriting and marketing on the side, and have made some money as a freelance copywriter, but I have serious doubts about my ability to do so over a long period of time. My attempts to market my services to high-dollar prospects has been met with silence, and people who do contact me are only concerned with how much – or, rather, how little – I charge.

“I have recently started applying for marketing and corporate communications jobs, but with no success. I haven’t had any interviews, only the occasional e-mail rejection informing me I’m either under- or over-qualified. My wife and I barely make ends meet now, so an internship or a pay cut for any length of time are out of the question.

“I want the kind of financial success you’ve had. I know it takes money to really live life to the fullest. But, more important, I just want a job I love to do that allows me to work on my novel writing again. What should I do?”

Justin Black

Gainesville, GA

 

Dear Justin,

You graduated in 2001 and you are still working in the same call center that you settled for because of the “recession”? There is something terribly wrong with that. Something is awry. First of all, that recession was hardly a recession at all. And if you are willing to work hard and smart, no recession will keep you from getting a better job.

At your stage of life, you should either have a good job with a fast-growing company or you should be moving from one job to a better job every year or two. I can’t understand why you would be still at that one job after seven years. Unless there is something inside you that is holding you back. Or some condition you’ve been insisting on – like staying in the same geographical location – that you must learn to give up.

There are so many copywriting jobs that open up every year. AWAI is constantly advertising for staff copywriters and constantly running ads for other businesses that want to hire copywriters in their free e-letter, The Golden Thread. Have you applied for those jobs?

Here’s what I want you to do:

1. Buy Automatic Wealth for Grads… and Anyone Else Just Starting

2. Read Chapters 3, 4, and 5 on how to pick a career, get a good job, and earn a high income.

3. Follow everything I recommend in those chapters to a T.

4. Keep an exact record of everything you do.

5. If you don’t have a great job in three months, contact me again.

- Michael Masterson

[Ed. Note: Reading Automatic Wealth for Grads is like getting your master's degree in financial independence - but without the exams and textbooks. Filled with real-life examples and practical advice, this one book will teach you the secrets to getting wealthy sooner than you ever imagined. Whether you want to find a high-paying job, get a huge raise, or even become a serious investor, you don't need a fortune - or anything in the bank - to get started right now.]

 

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Talents and Abilities Dont Mean Much

Friday, September 19th, 2008

When I was young, my teachers, friends, and family always commented on my natural gifts. I had charm, intellect, athletic skills, and (what a surprise!) little or no modesty. Their words were reinforced by my good grades, awards, and trophies. So I decided that I was one of the “chosen few.” The sun was always going to shine on me.

As I finished high school and started college, I partied with my friends and studied less…. things I thought I could do since I was a gifted “chosen one.” Meanwhile, my contemporaries began to have more success than I was able to sustain. If I was really as smart and clever as I thought I was, I would have figured out immediately that talent and natural abilities are only two ingredients for success. Sadly, it took me several years.

The thing is, there’s no real difference between you and me and the guy on the bus. All of us have the chance to screw up big time – or make it big. Sure, someone else might have more natural talents than you. And someone with fewer talents might have more money or power. That’s because success isn’t a matter of who’s the most talented. It depends on how hard you work and how well you master the simple skills it takes to climb the ladder.

We all have to stretch ourselves and grow regardless of whatever natural talents and skills we possess. Hard work, the willingness to learn, and the ability to form relationships – those are the ingredients that really count.

[Ed. Note: Yes, some people become billionaires while others end up working at low-paying jobs. But that's not because of some fundamental difference in their genes. You can achieve any level of success you want - just by mastering a few simple skills. Learn 30 goal-setting strategies from Bob Cox in as little as 5 minutes a day.] Comment on this article

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Can Your Employees Make Things Right for Unhappy Customers?

Tuesday, September 16th, 2008

On a recent trip to Chicago, our hotel suite was a mess.

The door between the living/kitchen area and bedroom was missing. The curtain didn’t cover the entire window, making it impossible to escape from the glaring mid-afternoon sun. And, as if that wasn’t enough, there was a raucous bachelor party going on next door – in the middle of the day.

Under the circumstances, we couldn’t imagine putting our two-year-old down for a nap. So we called the front desk. They apologized and switched our room. They even sent a maintenance guy to our new room to make sure everything was in order.

I know, I know. You’ve heard it all before. What the hotel did was standard practice. But what the maintenance guy did before he left was an example of excellent customer service.

He promised us two free movies (at $10 a pop) for our trouble. We figured the front desk would give us a hard time about this during check out. But, sure enough, all we had to do was mention “Ron,” and the charges were removed immediately.

The hotel’s management had given a lowly maintenance guy (and presumably other employees) the authority to dish out “comps” without checking in with a higher-up. They trusted their employees to take care of customer complaints appropriately.

What’s the lesson here? Giving your employees the authority to appease dissatisfied customers – within limits, of course – is a smart way to handle complaints quickly and with minimum fuss.

[Ed. Note: Customer service is one thing you need to think long and hard about when you begin a business. One thing you DON'T have to think twice about is getting that business started. Learn how to do it - and make $1.2 million or more in 2009 - at ETR's 2008 Info Marketing Bootcamp.]

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About Co-Opetition

Tuesday, September 16th, 2008

The New York Post and New York’s Daily News – longtime rivals for subscribers in the same general area – blast one another every chance they get. But now, to cut costs, they are working together behind the scenes – consolidating parts of their businesses that do not affect editorial content (including distribution, printing, and back-office operations).

It’s called co-opetition – something you’ve read about before in these pages.

DHL and UPS are working on a similar collaboration. To maximize both of their profits, UPS will carry German-based DHL’s express-mail packages within the U.S. – and between the U.S., Canada, and Mexico – for a fee of up to $1 billion per year. The proposed 10-year deal takes advantage of the excess capacity UPS has in its American air-freight network, and saves DHL a significant amount of money on gas and overhead.

(Source: The Economist)

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The Language Perfectionist: The Wizard of Was

Saturday, September 13th, 2008

What’s wrong with these sentences?

  • “He acts as if he was the boss.”
  • “What if war was outlawed?”
  • “I wish I was taller.”

Of course, each “was” should be “were.” But why?

The rule is that if the statement is hypothetical or otherwise contrary to fact, the subjunctive “were” is correct. That’s easy to remember, isn’t it?

You may occasionally encounter, or write, a sentence in which it’s open to debate whether the situation described is real or hypothetical, and thus whether “was” or “were” is the right choice. But such cases are rare. Most of the time, the correct word is obvious.

This is yet another battle that we language purists may be losing. But those who are educated and respect language know the rules. If you flout them, you may be judged illiterate, low class, or unworthy of an important assignment or promotion. So it often pays to observe conventional wisdom.

You’ve probably heard the song “If I Were a Rich Man” from the musical Fiddler on the Roof. A Russian peasant who doesn’t even speak English got it right! So no one has an excuse.

[Ed Note: For more than three decades, Don Hauptman was an award-winning independent direct-response copywriter and creative consultant. He is author of The Versatile Freelancer, an e-book recently published by AWAI that shows writers and other creative professionals how to diversify their careers into speaking, consulting, training, and critiquing.]

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Speak Now or Forever Hold Your Peace

Saturday, September 6th, 2008

You’re at a wedding… at that crucial point in the ceremony when anyone who can show just cause why the couple should not be “united in holy matrimony” is asked to “speak now or forever hold your peace.” I doubt that you’ve ever actually seen someone stand up and give “just cause.” But back in the day when arranged marriages were the norm, it did happen. Often, a dowry was involved. And if that obligation had not been met, the groom’s family could speak up to put a stop to the proceedings.

I didn’t bring up the phrase “speak now or forever hold your peace” because I want to talk about weddings. I did it because I want to convince you to carry it in your head – always – to remind yourself never to speak until the time is right. And the time is right when the other person is ready to listen.

A Common Success Faux Pas You Must Avoid

Why is it so important to wait to speak until the other person is ready to listen? It’s simple. Speaking out of turn, interrupting, or speaking defensively can negatively impact your goals.

Here’s an example of what I mean…

John, the human resources director for one of my consulting clients, was upset. The owner of the company, Mr. B, had cornered him and asked him why they were paying more for a particular service than other people in the same business.

Mr. B owns an insurance franchise that has access to a national insurance program. The renewal rates for insurance companies involved in national programs are based on a variety of factors, including the state they’re in, number of transactions, loss history, and other actuarial considerations. Mr. B believed that he was paying the same (or even less) than the other franchise holders. When he found out that wasn’t the case, he demanded that John make “something” happen to change his perceived slight.

From what John told me, it sounded like he had made the common success faux pas of not speaking up early on – when he first thought this might be a concern for Mr. B. And because he had invested so much time and energy into making the best possible rate deal for Mr. B, he was very defensive when he did speak up.

When Is the Right Time to Speak Up?

Had John asked for my advice, I would have told him to take this approach:

Step 1. Let Mr. B say everything he needs to say. Let him get it all out. And even when you think he’s done, ask him, “Mr. B, is there anything else you want to add? Have you shared all your thoughts with me?”

It’s important not to interrupt Mr. B. At this point, he is not ready to listen to the facts or to your perspective. But, eventually, he will calm down. He will notice that you haven’t said anything, and will ask you to comment.

By not interrupting, you give yourself time to compose yourself instead of immediately – and defensively – reacting. You also give yourself the opportunity to really listen to what Mr. B is saying. (Too often, we assume that we know what the other person is going to say.)

Step 2. Restate the problem so Mr. B knows you understand it. Then ask him if he has any thoughts for a solution.

Be patient. Keep in mind that Mr. B obviously feels very strongly that he is right. Let the man speak.

Step 3. Offer your own suggestions – or politely explain to Mr. B why he may be wrong in thinking he is paying too much.

Mr. B may not initially grasp what you are trying to tell him. But he will settle down. He will become receptive to listening to the facts. Most businessmen want to know what is really going on and what options are available to make a bad situation better.

I had a meeting with John and Mr. B this past week. The primary goal was to bring Mr. B up to speed on where he’s at in terms of the rates he’s being charged by the national insurance company, and to make sure he’s comfortable with the way his claims are being handled by them. But I also wanted to give John some tools to help him communicate effectively with Mr. B in the future.

After all was said and done, Mr. B realized that the rates he’s being charged are, indeed, competitive. Perhaps more important, he came away from the meeting with ideas for things he can do now that will lower his rates when the next renewal comes around.

Meanwhile, John learned more about how to deal with his boss. He understood that when Mr. B started asking questions implying that John wasn’t doing his job, that was not the time for him to say “I object” and begin listing everything he had done to date.

Don’t Take the Bait!

When your boss – a supervisor, manager, team leader, or even the company’s owner – says to you, “Is this all you can do?” my advice is not to take that bait. Your natural tendency will be to become:

  • emotional
  • argumentative
  • aggressive

It’s better to “hold your peace” and calmly respond with something like, “From what I know right now, yes, that’s all I can do. But I will do more research and get back to you as soon as I can.”

Here’s another way to take advantage of the “speak now or forever hold your peace” approach. When you are writing to ask someone to review or respond to a time-sensitive document, take two steps back and add something like the following to your e-mail or letter:

“I look forward to receiving your response by _______ [enter date]. If I don’t receive any additions/corrections to the attached draft by ______ [enter date], I will assume it has your approval and will proceed.”

Caution: Use this approach sparingly… more to cover your bases than to actually nail down the other person. And I wouldn’t recommend using it multiple times to the same recipient. They could see you as:

  • not fully communicating your thought/ideas/solutions in the first place.
  • trying to force them into a decision before they are ready.

Still, establishing a time/date boundary draws attention, and that should prompt a faster response. Give it a try. Just remember, it is like salt on a salad… a little goes a long way.

In closing, let me say that if you make “speak now or forever hold your peace” part of your mindset during any negotiation or discussion, you can more easily contribute to a solution instead of adding fuel to the fire.

Remember, nobody likes to receive what they perceive to be bad news – especially people in a position of authority. You don’t want them to feel like they have to “kill the messenger.” Rather, you want to be mindful of success techniques that can help you resolve problems and move your goals (whether they are professional, personal, social, or health-oriented) forward.

[Ed. Note: Knowing when to speak and when to keep your mouth shut is a skill that will serve you well for the rest of your life. Find 30 more success techniques that are just as simple as Bob's "Wedding Ceremony" strategy here.

One of the best ways to discover new ideas that could propel you to success is to meet up with bona fide experts... and follow their lead. This November, you can rub shoulders with some of the world's greatest entrepreneurs. And all of them are very accessible, despite their legendary accomplishments. Who knows? They may accidentally spill some of their top insider secrets to add another zero or two to your bottom line. For access to this exclusive opportunity... continue here]

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Making Money With a Small, Responsive List

Friday, September 5th, 2008

If you’ve been online for any amount of time, you’ve probably come across the phrase “The money is in the list.” This, of course, refers to the database of names, e-mail addresses, and other information you may collect from customers and prospective customers. Building a list is the core principle behind the Early to Rise / Agora Model of Internet Marketing.

All other things being equal, the bigger your list, the more money you will make. That’s great news for marketers and list owners who have thousands, tens of thousands, and even hundreds of thousands of subscribers.

But what if you are just getting started and don’t have a big list? Can you still make money with a small list?

The answer to that question is a resounding yes.

In fact, I personally experienced this when I first started marketing online. In one month, I was able to generate over $15,000 in sales with a list of only about 1,200 subscribers. And I built another small list (about 5,000 subscribers) that was able to generate six figures yearly.

You see, there is another key factor that determines how much money you can make with a list, other than its size. And that is the responsiveness of the list. Usually, in Internet marketing, responsiveness refers to how many people are opening your e-mails, clicking on your links, and taking action on what you want them to do (subscribing to your newsletter, for example, or making a purchase). The more people who do these things, the more “responsive” your list is.

Many things factor into building a responsive list – but one of best ways to increase its responsiveness is by developing a personal relationship with your subscribers.

The easier you make it for them to know, like, and trust you, the more likely they will be to open your e-mails, click on your links, and purchase the products you are selling or recommending.

So, in today’s digital world, how, exactly, do you develop a relationship with the people on your list?

Here are three specific things you can start doing right away to help create a bond with the users on the other end of your websites and e-mails and, thus, increase the responsiveness (and profitability) of your list.

• First, get personal.

Whenever you are writing copy for your website or an e-mail that you’ll be sending to your list, write it as if you were having a conversation with your reader, face to face. And look for ways to incorporate your personal story and your own personality into the copy.

I make my websites and e-letters personal by keeping my readers updated on where I am and what I’m doing. I also share information about my background (such as the fact that I’m a Penn State grad – Go Lions!), as well as my opinions on current news and events.

A good format is to start your e-mails with a quick personal update, then go into your content or sales message. And the “About” page on your website is a great place to share personal background information.

(Keep in mind that Early to Rise started out as a personal e-letter from Michael Masterson to a few of his colleagues.)

• Second, put a face to the name.

Be sure to have at least one photo of yourself on your website. Your readers want to know that there is a real person at the other end. See how Early to Rise does this with their Meet the Experts page. http://www.earlytorise.com/meet-the-experts/

Another good example is the way Alex Green uses a photo of himself with his two kids on his Spiritual Wealth website and at the bottom of each issue of his newsletter. A really effective “personal touch.”

• Third, use video.

Having video on your website is one of the best ways to connect with visitors (other than meeting them in person and shaking their hands). Soon enough, online video will be the rule, not the exception – because it’s not as expensive or as difficult as it used to be.

One tool to try is the Flip – an inexpensive camera you can use to record video and upload it to your website with the click of a button. You can see an example of how I use video, as well as the two other tactics discussed above, on my personal blog.

All three of these simple strategies can help you and your website stand out in a cold and crowded digital world. By taking advantage of them, you’ll quickly discover that while it’s true that “the money is in the list,” there is more money in your relationship with the people on that list.

[Ed. Note: As Internet marketing expert Brian Edmondson says, it IS possible to make serious money online, even if your e-mail list is still small. Brian - who is also Director of ETR's Internet Money Club will be speaking at ETR's 2008 Information Marketing Bootcamp this November. And he's not the only one. 11 other money-making experts have agreed to our "Internet Ultimatum." Learn how you could be making $1.2 million by the end of 2009 right here.]

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You Determine Your Income

Friday, September 5th, 2008

Do you think you’re making enough money? About half of American employees believe they are underpaid, according to a recent survey done by Salary.com. Yet the same survey found that only 22 percent really were underpaid as compared to industry standards.

Although your salary may be “fair” in terms of the national average for others doing similar jobs, I’m guessing it’s still not as high as you would like. Fortunately, you can boost your earnings by taking a few simple steps.

Step one is to convince your boss that you deserve a big, fat raise. And the way to do that is by turning yourself into an invaluable worker.

Consider this section from Michael Masterson’s hit book Automatic Wealth for Grads… and Anyone Else Just Starting Out:

  • An ordinary worker works the way most workers do.
  • An extraordinary worker does substantially more than the average worker.
  • An invaluable worker makes such a significant contribution to the company that losing him or her would be considered a major financial misfortune.

How do you become an invaluable worker?

Start by developing a skill that directly affects your company’s bottom line: sales, marketing, product development, or profit management. And while you’re working on mastering that skill, prove yourself to be an exemplary employee. That means coming in early and staying late. Asking to take on extra duties, responsibilities, and projects. And generally exhibiting a can-do attitude. Your boss is sure to appreciate your efforts – and will reward you in your pay envelope.

So, if you want to make more money, that’s the first step.

The second step is to start your own business. And the smart way to do it is with Michael Masterson’s “chicken entrepreneurship” approach. In other words, instead of quitting your job, get a second stream of income going in your spare time. If your business idea is a hit, you can enjoy a double salary or quit your nine-to-five and become a 24/7 entrepreneur. If your business idea is a miss, you’ve still got your steady job to fall back on.

[Ed. Note: The easiest way to become a chicken entrepreneur is to start an Internet business in a field you know. In fact, you could be making between $100,000 and $1.2 million in one year with your own online business. Learn how here.]

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5 Ways to Make Hard Decisions a Little Easier

Wednesday, September 3rd, 2008

Yesterday, my wife Missy woke up with her stomach in knots. Clara, the woman who’d been cleaning our house for the past two years, was becoming more and more unreliable. Sometimes she called to say she’d be late – but sometimes she just didn’t show up at all. Not only that, but she was doing a terrible job.

“I should probably fire her,” Missy said. “Then again… she’s been working for us for a long time. And she used to be so good. Maybe if I talk to her…”

Missy knew she had to do something about this problem, but had been procrastinating for weeks. And watching her agonize over it got me thinking about “tough” decisions – the kind we all struggle with.

It seems to be easier to keep putting them off… but that just prolongs the discomfort.

Whenever I’ve had a decision weighing on my mind, it’s kept nagging at me. But when I finally made the hard call, it was never as bad as I had worked it up to be. In fact, I’ve found that the longer you chew on it, the worse it gets.

Thinking back, there are two vivid examples that spring to mind…

Breaking Away From My Dad’s Business…

One of the biggest decisions I ever had to make was whether or not to leave my father’s business. I started working with him when I was 14. And I fully intended to stay with him and help grow the company – a medical equipment sales and service business. But I got the “itch” to go on my own in 1998.

That’s when I started experimenting with information marketing.

At first, I spun off of my dad’s business by selling information to plastic surgeons on how to get more patients. And my dad was pretty flexible. He let me use his office as my home base while I was still working for him. Then he let me take Fridays off so I had more time to work on my own projects.

The idea that I was somehow “betraying” him and the family business was eating me up. I knew my heart was no longer into it, and I had to break away. My dad expected me to work with him side-by-side until he retired. But I couldn’t continue to live my life based on someone else’s expectations. I had to do what was right for me. So, nine years ago, I made the decision to leave the company.

Looking back, it was by far the best decision I ever made for my financial future.

Attending My First Seminar…

To get my business off the ground, I had been learning a lot about direct marketing. And when I got an invitation to a copywriting seminar in Phoenix, I was tempted. This was back in October 1998. But because the seminar was so expensive, I almost passed up this opportunity that I later realized was the turning point in my business (and bank account).

My fledging information marketing business had been pulling in maybe $2,000 or $3,000 per month. No great shakes. So I was understandably hesitant to spend several thousand dollars and miss several days of work (both of which I couldn’t afford) in order to attend the seminar.

My dad thought I would be a fool to go. He chided me (in his thick Russian accent) “Mr. Yanik, why do you want to throw away your money. If you have so much of it, I can help you get rid of it. Don’t you already have enough of these books and tapes?”

But I bit the bullet and went. Another tough – but smart – decision.

Frankly, if I had listened to my dad, I know I wouldn’t be anywhere near where I am today. I can directly trace the moment when everything “clicked” for me and I “got it” to that seminar. That’s when I discovered the power of how to use words and turn them into cash windfalls.

I’ve found that people regret things they don’t do much more than things they do. That’s not how I want to live my life – brooding over “shouldas” “couldas” or “wouldas.”

In fact, I believe that most of our “tough” decisions aren’t really so tough. But the longer it takes for us to get off the fence and take action, the more we magnify them in our own heads.

With that in mind, here are five simple things to try when you are having trouble making a decision:

Decision-Making Method #1: Think about the worst-case scenario.

What is the worst possible thing that can happen if you make the wrong decision? It almost certainly won’t happen – but even if it does, you can probably live with it. When I was torturing myself over going off on my own, for example, I had wild thoughts of my father disowning me. Of course, he didn’t do that. He may have been disappointed, but he didn’t flip out.

Decision-Making Method #2: Listen to your gut.

This is huge! Don’t try to rationalize your way out of making the decision. You’ve got good instincts. Take advantage of them.

Decision-Making Method #3: Give yourself a deadline.

If you give yourself an indefinite amount of time to decide on a course of action, you’ll never do it. Not to mention, you’ll drive yourself crazy! Think of yourself as the high-powered CEO of your own life – an executive who MUST make decisions quickly.

Decision-Making Method #4: Visualize your ideal outcome.

This is an exercise I learned from my friend John Harricharan. He calls it the “Power Pause.” It takes three minutes – one minute to think about what you want to happen… one minute to think about how good you’ll feel when it does happen… and one minute to calm yourself down by thinking about what you are already grateful for in your life.

Decision-Making Method #5: The Band-Aid solution.

You know how painful it can be to pull off a bandage (especially for those of us who are kind of hairy)? Well, the secret is to pull it off quickly. Nothing is worse than paralysis by analysis. You’ll never have all the information you need to make the perfect decision. Do the best you can with what you’ve got. Then move on.

And here’s a bonus tip: When all else fails, flip a coin. That’s how I decided the time had come for me to propose to Missy!

By the way, in case you’re wondering what Missy decided to do about Clara… she gave her a call and simply told her we weren’t going to be able to use her anymore. Much to Missy’s surprise, Clara was relieved. It seems that there’s another family much closer to her own neighborhood that she’s been wanting to work for, and she was happy to have us free up a day for her.

There you go – all that angst and gut-wrenching turmoil could have been avoided simply by making the decision to fire Clara weeks ago.

[Ed. Note: As master Internet marketer Yanik Silver (www.internetlifestyle.com) says, a tough decision becomes a whole lot easier if you just bite the bullet and make it. Maybe you've been agonizing over whether now's the time to start your own Internet business. Use Yanik's 5 methods to help you make the decision - and we can make it even easier for you. Come to ETR's 2008 Information Marketing Bootcamp this November, and we'll give you 12 ways to make between $1 million and $100 million with your own Internet business. Yanik will be one of our all-star speakers - and he'll be sharing some of his biggest secrets to making money online. Get all the details here.]

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Managing Customer Criticisms and Complaints

Monday, September 1st, 2008

When customers complain about the product or service they are getting from you, what do you do?

Of course, you know what you should do. You should:

• Say something that shows you sympathize with them.

• Rephrase their complaint, so they know you fully understand the problem.

• Tell them you want to resolve the problem to their satisfaction.

• Make every effort to make them happy, even if it means giving them more than they deserve.

If you find that you are failing to follow that protocol, you must ask yourself why. Why are you pitting yourself against them?

Based on my own experience, it’s probably because you’re taking their comments personally. You’re upset. You want to defend yourself.

But over many years of dealing with customer complaints and criticisms (not too many, but enough) I’ve come to understand that personalizing them is a mistake. Some complaints are legitimate. Some are not. But when a customer is angry enough to pick up the phone or write a letter or e-mail about a product or service I’m providing, I have to disconnect myself. I think, “Here is a person with a problem. If I can solve that problem, it may convert him into a better buyer. And even if I can’t completely satisfy him (some people can never be satisfied), trying to make him happy will improve my business.”

If you have ever owned or worked in a restaurant, you’ve run into customers who complained about the food and/or service… even if there was nothing wrong with it.

Customer: “Waiter, I told you I want no oil on my spaghetti. Why is there oil on it?”

Waiter: “There is no oil on it, sir.”

Customer: “Look! Can’t you see it? The pasta is glistening with oil!”

Waiter: “That’s not oil, sir. That is water vapor. It has just come out of the boiler.”

Customer: “Don’t argue with me, boy. Bring me another plate of spaghetti!”

Successful restaurants are those that train their staff to treat the customer as if he is always right, even when he is clearly not.

You might think it’s a bad idea for a restaurant to give in to irrational complaints. That it will encourage more irrational complaints. But from what I’ve seen, it has the opposite effect. By happily agreeing to replace a dish the customer complains about (and sometimes not charging for it), they turn snarls into smiles. And the restaurant develops a reputation as a high-class joint.

Since most of my clients are publishers, the irrational complaints they receive tend to be extremely odd and subjective.

  • “I don’t like that editor’s last name. It sounds foreign.”
  • “I hate your criticism of that stock. My father works for that company.”
  • “You are wrong about eating more protein. Protein is the devil’s food.”

How do you handle complaints like these? Something like this: “Yes, sir. I can see that you are upset about the statement Dr. Smith made about protein. Is it fair to say that you wish we would never recommend protein again? Well, I can certainly understand how you feel. Unfortunately, I don’t think I’ll be able to change Dr. Smith’s view on this. After all, he has an MD, a PhD, and has won the Nobel Prize. Still, I will pass your comment on to him. We do have a special report on vegetarian cooking. It’s a $10 value, but I’ll be happy to send it to you for free. Will that be okay?”

Getting the customer service protocol right is essential if you want to build an increasingly profitable business. And the person at the top has to set the standards. You must teach your employees how to depersonalize criticism and satisfy your customers… even when they don’t deserve it.

Many businesspeople don’t agree with me. They want to be good to their reasonable customers and stern with their unreasonable ones. But this adds a costly burden to the organization. Customer service reps must then play two roles: They must judge the worthiness of the complaint, and then respond in a way that is appropriate – in their view – to their judgment. Asking your customer service people to do that is unrealistic.

The simpler and better answer: The customer should be treated as if he is right, even when he is wrong.

I’m not saying you should cave in to absurd requests – e.g., a demand for a refund long after your money-back guarantee deadline has passed. But you can still appease the customer by treating him well. By calmly and patiently explaining why you can’t do what he asks… and then offering something else – perhaps a discount on a future purchase. If you are clever, you can even turn a complaint into a sale.

Not only can you turn complaints into sales, you can use them to enhance your credibility and strengthen your relationship with your customers. How? By answering them publicly on your website or in your newsletter.

Porter Stansberry, publisher of Stansberry & Associates investment advisories, handles the harshest criticisms he receives in the e-letter he sends to his customers. And he does it in a way that completely defangs them.

Publishing his most acrimonious critics is a shrewd strategy, one that most businesspeople would shy away from. But by doing so, he includes each and every customer who might have similar complaints – even those who might be more upset than the people who write in.

Porter answers the criticism patiently, sympathetically, and rationally. If he made a mistake, he admits it. He presents his point of view, but without being antagonistic. And then he includes comments from other customers that back up what he just said. This has the effect of making the complainer look like exactly what he is – unreasonable. And not because Porter said so, but because other customers did.

While I was writing this article, I received an e-mail from an editor who had just gotten off the phone with an angry subscriber who strongly disagreed with something he had written. He handled it well. The subscriber was mollified. But it bothered him that the criticism was made in the first place. He wondered whether he should change his editorial policy so that such a criticism wouldn’t be launched again.

“Don’t kowtow to the malcontents,” I told him. “You have to give your subscribers the best editorial product you can. If they don’t like it, they can cancel their subscription. Remember, you’re in the business of publishing contrarian advice. And any time you take a contrarian position, some people are going to get upset with you. Don’t back away from your principles.”

You can’t avoid criticisms and complaints – especially if you are running a cutting-edge business. But you can – and should – pay attention to them… and have a procedure in place for managing them.

That means:

  • Being polite, patient, and sympathetic.
  • Making it clear that you fully understand the problem and intend to resolve it to the customer’s satisfaction.
  • Making every effort to make them happy, even if it means giving them more than they deserve.

[Ed. Note: As Michael Masterson points out, dealing with customer criticisms and complaints is an unavoidable part of being in business. So what? You can do it! Don't let that prevent you from building a powerhouse Internet business.

Join Michael and the ETR team this November at ETR's 2008 Information Marketing Bootcamp. We've got 12 expert money-makers lined up. And each of them has promised to show you exactly how to make between $100,000 and $1.2 million your first year. Reserve your spot here.]

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The Language Perfectionist: Is This Usage Brilliant or Dim?

Saturday, August 30th, 2008

Last year, a kerfuffle erupted over Sen. Joseph Biden’s presumably well-intentioned characterization of Sen. Barack Obama, against whom he was then competing for the Democratic presidential nomination. (Well, he did win the consolation prize a week ago.)

Sen. Biden called Sen. Obama “the first mainstream African-American who is articulate and bright and clean and a nice-looking guy.”

The controversy focused on the words “clean” and “articulate.” Biden claimed that his use of the word clean was taken out of context. Said Biden, “My mother has an expression: clean as a whistle, sharp as a tack.” Okay, maybe we can accept that. But the fact remains that many blacks perceive the word articulate as patronizing. Noted one commentator: “Black people get a little testy when white people call them ‘articulate.’”

Yet, in all the verbiage about the incident, I couldn’t find anyone who noted another problematic word in Sen. Biden’s statement: bright.

More than two decades ago, language guru William Safire observed: “When applied to a child, the word is unfailingly upbeat… but when applied to an adult, bright carries a subtle put-down.” The connotation, echoing the luminescent metaphor, is “less than brilliant.”

Because of the word’s condescending implications, one writer advised that it never be used to describe anyone over the age of 12. Even if you’re not running for elective office, this is a good rule to observe.

[Ed Note: For more than three decades, Don Hauptman was an award-winning independent direct-response copywriter and creative consultant. He is author of The Versatile Freelancer, an e-book recently published by AWAI that shows writers and other creative professionals how to diversify their careers into speaking, consulting, training, and critiquing.]

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The SPV Secret to Getting Others to Do Your Bidding

Saturday, August 30th, 2008

I love the movie business. (You already know that from reading some of my articles in past issues of ETR.) I’ve even produced a feature film. So I happen to know a few people in the “biz.” And a recent encounter reminded of a powerful persuasion technique that can apply to almost any situation.

You see, a few months ago, a couple of independent film producers approached me to help them raise funds for a film they were working on. The movie was almost completely shot. All they needed was about $50,000 for some scenes that they had decided to add.

The producers were willing to give me a piece of the action, as well as a producer credit and a small part in the film, if I could help them find the money. But despite the fact that the film was almost finished and had a few known actors in it, it was still a highly speculative investment. Even so, it was potentially very profitable. And I thought it might be an attractive deal… for the right person.

I knew an investor who was interested in the film business. And it seemed to me that he would be the perfect fit for this particular independent film project.

He was a very shrewd businessman. So, because of the high risk involved, it would’ve been difficult for me to convince him to make the investment based strictly on its profit potential.

I needed to find another way to create intense interest on his part.

The approach I decided to take was to appeal not to his values as a businessman but to his personal values as a family man. I did it by using the “SPV” (stimulating people’s values) persuasion technique.

I knew that this potential investor would do almost anything to help his children. I also knew that he had a son in film school who was studying production. So I checked with the producers and asked if the investor’s son could play a role in the film’s production. They readily agreed. Then I went to the investor and presented the opportunity to invest in the film as one that would give his son’s career a boost.

Was he interested? Of course, he was.

A deal was quickly closed and everyone got what they wanted. The producers got the money they needed to finish the film. The investor got his son some solid experience in his chosen profession. And I got what had been promised to me. Had I approached the investor and presented the opportunity strictly in terms of its profit potential, I’m sure he’d have passed.

Using the “SPV” persuasion technique can be a powerful way to get others to see your point of view and take the actions you want them to take. Here are the basic steps for putting it to work:

Step 1: Analyze the person you wish to persuade.

First, you must get an understanding of the deeply held values of the person you want to persuade. To do that, pay attention to more than what she professes to believe in. You have to observe how she behaves and lives. What kind of clothes does she wear? What kind of car does she drive? Is she always early for work, or does she scramble in 15 minutes late every day? Does she do any volunteer work? The more you know about her, the better.

Step 2: Identify which of the person’s values/beliefs you are going to stimulate.

Let’s say you want to persuade someone to buy an expensive watch. One of the things you notice while studying him is that he wears tailored suits that fit him like a glove and white shirts that are always crisply pressed. So you come to the conclusion that he strongly believes a person has to look sharp in order to be successful. Based on this, you decide to create a persuasion plan that focuses on the way that watch is going to enhance his professional appearance.

Step 3: Create and execute the persuasion plan.

If your target rejects your initial proposal, it is going to be tough to get her to change her mind. (To do so, you’d have to get her to admit that her first decision was incorrect. Not an easy task.) Thus, to maximize your chances, you want to start out with a well-thought-out persuasion plan.

At the very least, that plan should answer the following questions: How will you bring up the matter? Will it be with a phone call, an e-mail, or in person? Will the sole purpose of that effort be to get your target to accept your proposal… or will you mix it with other business or conversation? (In my experience, being direct is the best approach.)

Your target will probably realize what you’re trying to do. That isn’t necessarily a bad thing. In the example I cited above, I made it clear to the investor that I would be benefiting if he put up the money for the movie. It made no difference to him, because he felt that he would be getting so much out of it that mattered to him. In fact, by being honest and up front about what you stand to gain, you’ll strengthen your credibility with the other person. When he understands your motivation, he won’t worry that you might have some sneaky agenda up your sleeve.

As Michael Masterson has pointed out, decision-making is initially the result of a gut reaction, not a rational process. That’s why it’s much easier to convince people to do what you want them to do by using the SPV technique than by simply presenting a logical argument. While this persuasion tool gives them a good reason to say “yes,” it taps into their emotions first. If you can do that, you’ll have the maximum shot at achieving your goal.

[Ed. Note: Knowing how to persuade people can get you everywhere. It can help you move up the ranks in your career, get people to buy your products, and so much more. You can become a Master of Persuasion in your own right by learning more of Paul Lawrence's highly effective persuasion secrets here.  

And for persuasive tactics that you can use to make more money for yourself and your company, check out Breakthrough Advertising. The strategies you'll discover helped one man make over $2 BILLION in sales. Get the details here.]

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Fast and Cheap Banner Testing With Google AdWords

Friday, August 29th, 2008

If you’re like most business owners just starting out with a brand-new website, you want to know the fastest and cheapest way to drive targeted traffic to it. Worried ETR readers frequently write to us with this concern. “I need traffic and sales now!” they say. “Help!”

One method I’ve recommended in the past is to launch a PPC (pay-per-click) search campaign on Google AdWords. But you can also use Google to test online media buys on other sites with banner ads and other creative formats. There are a couple of reasons why banner testing through Google is a great way to generate fast and cheap traffic and sales.

Bypassing Standard Rate Card Fees

At a recent in-house marketing meeting, ETR’s media buyer mentioned a new banner campaign she was preparing to launch on a well-known financial website.

Usually, a website will charge you a fee for the number of “impressions” your banner serves – how many times your banner will be displayed to visitors to that site. This fee is expressed as CPM (cost per thousand impressions), and is listed on the “rate card” page of the website, along with the prices of all the other advertising options the site offers. Kind of like the sticker price on a vehicle at the dealership, experienced media buyers know that the rate card price is a number to begin negotiating from.

When you’re setting up your banner on a site, they will either lock you in to X amount of impressions or will keep your banner running for Y days. Sometimes, this is a perfectly reasonable agreement. But it can be too expensive to be worthwhile for a test. (And, as you know, testing is critical when it comes to your marketing efforts.)

In this case, our media buyer lamented that the financial website’s ad representative refused to go lower than the rate card price of $18 CPM for her banner test. I recognized the website’s name and knew that they were part of Google’s Content Network – the network of sites that display Google ads. So I suggested we use Google AdWords to serve our banners on the site… for a fraction of their rate card price.

Not only can you get banner space much cheaper through Google AdWords, you can also get your campaign up and running much faster and with much more flexibility than you can when dealing directly with the publisher. Plus, you aren’t locked in to a set number of impressions or amount of time. If the campaign isn’t performing well, you can stop it whenever you want. (More on that later.)

This leads me to the next reason for launching a banner test campaign through Google AdWords…

Expanding a Small Niche

Let’s say you’re a believer in the ability of a PPC search campaign on Google AdWords to drive traffic and sales to your website. But maybe your business is in a very specialized niche that not many people know about. The keyword research you did for your product resulted in few keywords with even fewer searches. You know there are people interested in what you’re selling, but they might not know how to search for you. How do you quickly reach this niche market?

With a fast and cheap banner test on Google’s Content Network, of course. You can target your campaign by demographic, by site, or by category to find the perfect space for your banner and launch your test on your terms with your desired budget. Here are the steps to take:

• Open a Google AdWords account. Couldn’t be easier. Type “Google AdWords” into the Google search box, and follow directions.

• Create a Placement Targeted campaign. This is different from a Keyword Targeted campaign, but many of the same settings apply that let you target your banner ads in more specific ways than you might be able to do with a traditional banner buy. For example, using geo-targeting to specify what areas of the country or world will see your ad. You will also have AdGroups, like you do with a Keyword Targeted campaign, and you can use your AdGroups to organize your campaign by product, banner type, or any other way you choose.

• Research placements. This is the where the fun starts. Once you create your campaign and AdGroups, you can access Google’s easy-to-use interface to research and pick the websites on which you want to run your ad.

There are several ways to search for sites. You can browse by category. You can search by topic or keyword. If you know the particular sites where you’d like to advertise, you can simply enter their URLs – and then Google will even list several other sites similar to the ones you’ve chosen. Lastly, you can select the demographic that you’d like to target, choosing by age, gender, household income, ethnicity, and whether there are children in the home.

After you enter your criteria, Google will list all of the matching sites, along with the ad formats they accept (text ad, banner ad, video ad), and the number of impressions each site receives per day. (Very helpful if you are looking for volume.)

• Bidding and budgeting. Next, you’ll be able to bid on the CPM that you’d like to pay. And when you realize how low you can go, you’re going to start to get giddy. Keep in mind, however, that you are competing with other advertisers for that banner ad space – and the higher your CPM bid, the more impressions you’ll likely receive. It’ll take some tweaking to find a balance between the amount you want to spend and the volume of impressions you need in order to run a good test.

I’ve found that you can run a good test with anywhere between a $1-$3 CPM – which is a heck of a lot better than a rate card price of $18! After you set your bid, you’ll want to determine a daily budget, giving yourself enough wiggle room to get the number of impressions you need on a daily basis.

• Uploading your banners. Determine the banner sizes your sites accept and upload them to your campaign. Each banner should link to a landing page you’ve set up, complete with sales copy for the product you’re selling. You can assign a different landing page URL for each banner, or you can point them all to the same one if you like. There is a short review process for each new banner you upload to your campaign, but once they are approved you’ll be up and running!

The flexibility you get by running a banner campaign through Google AdWords really kicks in when your campaign is live and you can monitor your results. If you see that you’re not receiving enough impressions, you can immediately adjust your bidding. If you are getting great traffic and conversion rates, you can immediately increase your budget. If you see that a particular site isn’t performing, you can remove it from your campaign in seconds. The same goes for your banner headline, graphics, and layout. Changes can be made on the fly without waiting for an ad rep or account manager to make them for you.

[Ed. Note: Banner ads should be a part of any multi-channel marketing campaign. And, as Search Engine Marketing Specialist Alexis Siemon points out, Google's Content Network makes setting up your own banner campaign easy and cost-effective. You can learn more about the best ways to market your Internet business at this fall's Information Marketing Bootcamp. 12 speakers will reveal exactly how you can make between $100,000 and $1.2 million your first year. Get the details here.

And keep reading ETR for details on the new multi-channel marketing book by MaryEllen Tribby and Michael Masterson.]

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The Skill That Can Make You Rich

Thursday, August 28th, 2008

How’d you like to make $1.49 million a year… or more? There is a way, and it’s simpler than you may think. Learn how to sell.

Michael Masterson has been saying it for years: Knowing how to sell is one of the most financially valued skills you can possibly have. And here’s the proof. According to research from AdAge and executive-compensation research firm Equilar (reported by MarketingCharts.com), high-level marketers earned an average of $1.49 million in 2007. (That includes salary, bonuses, stock options, and stock awards.)

Of course, these marketers work for major corporations, including Target, Netflix, and Dell. But if you aren’t lined up to interview for a CMO position at a Fortune 500 company, don’t worry. It’s possible for you to make much more than a measly $1.5 million. Just start your own business.

That’s because the ability to sell is what’s behind the success of every monster company. Do they have smart, forward-thinking people manning their businesses? Sure. Innovative product ideas? Absolutely. But they wouldn’t be anywhere if they didn’t know how to make sales.

Once you’re an expert at selling, the sky’s the limit for how big you can grow your own business.

[Ed. Note: Learn how to sell, and the world is your oyster. Couple that with your own online business, and there's no telling how much money you stand to make. Get step-by-step instructions for creating your own business... plus plenty of secrets from master marketers... right here.]

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The Urgency Conundrum

Wednesday, August 27th, 2008

A business associate of mine used to fax me on a regular basis. (This was before e-mail.) And every darn fax said URGENT at the top in big bold letters. At first, I found it curious. And then, it became annoying.

Come on. Was every fax of his urgent? Of course not. And what was the result? I stopped giving any of them my immediate attention.

Being overly urgent is not the most effective approach to accomplish your goals. You see, people – especially people who may be in a position to help you – get tired of everyone wanting everything done today (or yesterday) just because they want it. So if, for example, you are always demanding that your projects be completed now, now, now – even when they don’t deserve that priority treatment – people will quickly learn to resent and/or ignore your demands.

Sure, you can sometimes achieve faster results by labeling them “urgent.” But do it too often, and you will simply alienate those involved. You can’t expect to keep getting bumped to the head of the line.

Have consideration for other people. Your spouse, colleagues, co-workers, joint-venture partners – anyone you deal with regularly – have a “rhythm” to their day. And when they incorporate you into their schedule, doesn’t it make good sense for you to make that a pleasant (as opposed to stressful) experience?

By recognizing that many people won’t feel a need to respond to your urgent requests, it becomes your responsibility to motivate them to get whatever it is that you want done in a timely manner. You don’t want to be a tyrant, but you don’t want to be a pushover either.

You can also apply this kind of thinking to your personal goals, whether you’re learning how to play the piano, taking French lessons, or creating an Internet business. If you treat every step of your new venture as urgent, you’ll burn yourself out. To achieve the best results, work each step into a specific important-but-not-urgent time slot in your schedule.

[Ed. Note: Accomplishing your dreams - even the big ones - doesn't have to be overly complicated. Simple steps - like limiting the number of "urgent" requests you make - can help you achieve almost any goal. Learn how to get 30 more easy-to-implement goal-setting strategies right here.]

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