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Taking Risks Is All Part of the Game

Thursday, May 7th, 2009

In business, the best opportunities don’t usually announce themselves ahead of time.

There is no warning. And there is precious little time to consider your choices.

As a young man, I balked at making hard decisions. I hesitated and put them off. Even worse, I told myself that other, maybe better, opportunities would always be just around the corner.
The truth is, most life-changing opportunities are never repeated. And once I vowed to pursue success without making excuses, I learned the value of quickly saying “yes.”

That is how I met all of my mentors and secured long-lasting relationships with them. And how I mastered freelance copywriting faster – and with greater rewards – than anyone else in the game. That is also how I’ve attained every shred of success I can lay claim to. By recognizing… correctly judging… and grabbing onto opportunities that most people missed.

It’s often a matter of being in the right place at the right time, armed with the right skills to take advantage of what has been laid before you.

It’s not easy to become that guy who is always alert for chances to engage with life on a higher level. To hear what others refuse to hear. To murder your ego and crush your natural skepticism and stubborn reluctance.

But once you do… you’ll never again be daunted… because part of being open to opportunity is being prepared for the risk.

[Ed. Note: John Carlton is an expert copywriter, a pioneer in online marketing, and a teacher of killer sales copy. He knows marketing inside and out. Discover how to get your hands on the kick-ass secrets of the world's smartest, happiest, and wealthiest marketers. 

Make sure you are equipped to handle any opportunities that come your way with the Internet's premier goal setting and achieving program.]

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What’s Your Best Offer?

Friday, April 24th, 2009

“Other people paint beautifully on canvas or write wonderful poetry,” Donald Trump once said. “I like making deals. Preferably big ones.” And, indeed, coming up with appealing deals and powerful offers can be an art form unto itself.

Luckily for those of us who don’t have The Donald’s talent, there are formulas on how to do it. And books that lay out those formulas in simple yet thorough detail. One is Cash Copy  by Dr. Jeffrey Lant.

As an example, you could build any number of deals using Lant’s most basic premium offer formula. It goes something like this: Successful Premium Offer = FREE + limited time +stated real benefit.

But you can get even more fancy, with impressive results. Here are some of the offer structures Lant suggests, followed by details on how marketers might use them… along with added details on how to apply them directly in sales copy.

Offer Type #1. The Tension Buster

Challenge: By the time your prospect gets to the sales close, what’s he worried about? He wants to know (a) if you can solve his problems the way you say you can, and (b) if you can’t, can he get his money back.

Solution: Money-back guarantees are standard fare for all kinds of product offers. Trial samples work here, too. Personally, I prefer strong guarantees to weak ones. Marketers sometimes fear a flood of refund requests. But when you’re working with good products and honest sales promises, that shouldn’t be much of a problem… right?

Technique: I usually push for the strongest guarantee possible – 100 percent money back, even 110 percent back for dissatisfied customers. For the extra 10 percent, maybe you could tally that up in the form of freebies the refunded customer gets to keep. Make it look substantial, too. Certificate borders help. So can signatures and a photo next to your guarantee copy. Also, try putting a strong testimonial in your P.S. or on your reply device.

Offer Type #2. The “Instant Gratification” Deal

Challenge: Immediate action-takers want immediate results. They want to see the benefits as soon as possible after deciding to buy.

Solution: Bill-me-later options, installment payments, and trial offers can help scratch the “instant-satisfaction” itch.

Technique: Emphasize ease of ordering and speed of delivery, with simple language like “You pay nothing up front. Just let me know where to send your trial sample, and I’ll rush it to your mailbox.” Tell the customer what they’ll get and, if possible, when.

Offer Type #3. The Coupon-Clipper’s Delight

Challenge: Even with good copy and a good product, sticker shock can be a problem.

Solution: Quantity offers, limited-time offers, and trade-in offers are good ways to show prospects that they’re getting a good deal.

Technique: Emphasize the discount with call-out boxes. Do the math in $$ if the savings is a percentage discount. In the body of the sales close, try showing the cost and efficiency of your product compared to similar, more expensive products. If you can make the offer time-limited, do so. And put that deadline in a call-out box on the reply page, too. Another idea: Try emphasizing the savings by creating a “price-off” coupon that gets sent back along with the reply card.

Offer Type #4. The Ticking Timer

Challenge: If you don’t get immediate action on a sales decision, you probably won’t make the sale at all.

Solution: Seasonal offers have a natural time limit, but contrived time limits can work just as well. The “speed-reply” bonus is another common device.

Technique: If there’s a limit on the number of customers who can sign up, give specifics. For example: “Frankly, after these 2,000 slots are filled, I’m going to have to close the doors. If I don’t hear from you by then, you’ll be turned away. I’ll have no choice. Which is why I hope to hear from you soon.” Emphasize benefits the prospect sacrifices by waiting too long. Fax and toll-free ordering can also be used to help speed up orders: “If you want to get started immediately, call or fax your order to…”

Offer Type #5. The EZ Offer

Challenge: Even eager customers can get confused by complex order forms, missing business reply envelopes, elaborate information requests, and worse.

Solution: Multiple ways to place an order help – but more than three options (fax, phone, mail, or e-mail) is probably too much. These days, the ability to take orders around the clock is a big plus.

Technique: Try numbering the steps. (“1. Fill out this invitation below. 2. Put it in the envelope provided. 3. Drop it in your mailbox.”) Add this phrase here and there, too: “It’s that simple.” And if you’ve got a toll-free number, be sure to put it where the prospect can see it. Make it large. Make it easy to find. And put it on every piece in the envelope.

Offer Type #6. The Private Deal

Challenge: People like to feel that they’re getting privileges. “In a world where everyone is as important as everyone else,” says Lant, ”people are dying to feel more important than everyone else.”

Solution: Create limited editions, clubs, and “societies.” Frequent-flier miles and favored-customer incentives work on this principle.

Technique: Use design to make the invitation look exclusive. Write in “whispered” tones. The reply device could be constructed like a real “R.S.V.P.” document. When you start the sales close, make sure you summarize the benefits in the form of privileges for exclusive invitees.

Offer Type #7. The Bachelor’s Offer

Challenge: Some people fear commitment.

Solution: “No-money-down” offers are effective – but for real fence sitters, consider collecting their contact information for future use. E-mail is great for this. Give free information up front. Then keep in touch to deepen the relationship and set the groundwork for future sales.

Technique: Here’s where emphasizing freebies can come in handy. But remember, it’s not worthwhile if (a) the freebie is of no benefit to the prospect and (b) you fail to collect their contact information.

A caveat, says Lant, is that “‘free’ by itself is almost never the strongest possible offer you can make.” However, he says, when you’ve got a really strong offer – no matter what kind it is – one of the best things you can do is bring it out right up front.

Added evidence: Many of the most successful direct-mail letters of all time lead with a strong sales offer right in the headline or on the first page. By the way, Lant himself credits another copywriting expert with some of the best insights in his “offer” chapter – our prolific pal Bob Bly, author of the all-time classic The Copywriter’s Handbook

Pick up a copy if you haven’t already.

[Ed. Note: To get more of copywriting expert John Forde's wisdom and insights into marketing (and much more), sign up for his free e-letter, Copywriter's Roundtable, at http://www.copywritersroundtable.com. Or send an e-mail to signup@jackforde.com. Get a free report about 15 deadly copy mistakes and how to avoid them when you sign up today .

To create a powerful offer, you need to have top-quality products and a list of people to sell them to. Discover how to set up an e-mail list and website, create products the market is hungry for, and much more with ETR's Internet Money Club Independent Learner's Edition. Get all the details here.]

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Protect Your Most Precious Business Asset

Friday, April 17th, 2009

In business, your name is – at the most basic level – all you’ve got. So whenever you sell anything, you must make sure it is of the highest quality, it is backed up by top-notch customer service, and that you don’t just deliver on all the promises you make in your advertising… you over-deliver. When you do make a mistake (it happens), you must do everything you can, as quickly as you can, to make it right.

Which makes Martha Stewart and Kmart’s reaction to a “misdesigned” patio chair quite surprising. Turns out the chair, a kind of stationary rocker, has a flaw that can sever the fingertips of those who take a seat and rest their hands in the wrong place. Several people have been injured.

Martha has dismissed the claims as exaggerated. And Kmart has yet to recall the chair (although the version now being manufactured has been redesigned).

This is, obviously, an unacceptable response. But are you doing something similar (albeit less physically harmful to your customers) – even on a seemingly insignificant scale? Selling e-books with outdated information… Releasing goods with cheaper packaging… Cutting costs with an automated answering service instead of live customer service representatives? And when customers call you on it, do you get belligerent and defensive?

It could be something small in your eyes. But in a customer’s eyes, it could be reason enough never to come back.

[Ed. Note: Ever bought a product that didn't live up to expectations - and the manufacturer blew off your complaints? Find out how to get your money back - and then some - with ETR's Unscrew Your Life newsletter. Get it here.]

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A Powerful Negotiation Tactic That Can Open New Doors

Thursday, April 16th, 2009

Just the other day, I had a conversation with a television producer regarding a reality TV project of mine that his group is considering developing. “Rob” told me that they are moving into scripted programming in addition to reality TV. And he mentioned that they have a couple of projects they are excited about, but need rewrites.

I’m a produced writer of a fairly big feature film and have been paid large sums of money for my movie scripts. So you would think I would turn up my nose at the idea of doing a rewrite of someone else’s script. Well, you’d be wrong. I tossed out the idea that to get in the door with them on scripted television, I’d do a rewrite on spec. (This means they would pay me for the rewrite only if they decided to use it.)

Rob was impressed with my confidence in my ability to do a good rewrite. And he ended up agreeing to have me submit an original teleplay that I’m in the process of writing.

Offering your services on spec like this can be a great way to open doors to new business opportunities. (Especially these days, when money is tight.) Sure, you could spend the time to do a great job and – for whatever reason – still lose out on the payoff. But it’s worth the risk.

Give some thought to how you might apply this strategy and give it a shot.

[Ed. Note: Paul Lawrence is a successful entrepreneur and produced screenwriter who has started over a dozen profitable enterprises. For more information on his "Street Smart Business Program," click right here.]

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Michael Masterson in Movie Land

Monday, April 13th, 2009

After a movie has been half-shot, you can’t fire your principal actors. You must keep them because you can’t afford to re-shoot all the scenes they have been in.

Being irreplaceable (for a while, at least) can go to one’s head. One of our
actresses had been getting more difficult every day. She pouted and complained about every glitch. And with a low-budget movie, there are plenty.

One day, for example, I changed a few of her lines and she was sarcastic for the umpteenth time. I asked her, “Hasn’t this ever happened to you before in your professional career?”

She looked at me, astonished, disgusted. “Are you kidding? I’ve never been involved in anything remotely like this in any way.”

If she worked for one of my businesses, I’d have fired her on the spot. To my delight, she reformed the next day and has been great ever since. Still, bad attitudes are infectious. I can tolerate ignorance and even ineptitude in my employees, but never a bad attitude. You shouldn’t either.

You might be wondering why I am dealing with an actress in the first place.

I am in the middle of making a movie.

I’m one week into my third moviemaking venture, and I’m very happy I decided to do this. It’s much more fun than my first two productions were. And it looks like it will be more profitable too.

We are making Grim Fairy Tale, a gory, sexy comedy written and directed by the legendary “Godfather of Gore,” Herschell Gordon Lewis. Many people on the set are working at reduced rates because they are fans of his early work – schlocky but very original movies (e.g., Blood Feast and Two Thousand Maniacs). Herschell has written, directed, and/or produced over 50 movies. But this will be the first one he has written and directed in 25 years.

We are shooting it in St. Petersburg, Florida. I came here for a week to kick off the “principal photography,” as they call it. Herschell has provided an entertaining script, and everybody has been working hard to get this done on time and under budget. The line producers, Andrew and Andy, have done a great job scouting locations, interviewing actors, and procuring support.

We have more than a hundred people involved in this so far, counting cast, crew, and extras. We have two huge cameras, elevated camera lifts, dollies, a director of photography and two assistants. We have two sound technicians, a crew of electricians with huge screens and lighting, trucks, cars, all kinds of gizmos. We have a special-effects crew, a catering crew, a costume crew, a makeup crew. It’s amazing.

Ninety percent of independently produced movies never make a nickel. (The same is true for books and records.) But this one has certain advantages I intend to make good use of:

• Herschell is an icon to horror-film fans.

• Several of the actors – Brooke McCarter and Lloyd Kaufman – are well known too.

• The budget was big enough to make a movie good enough for theatrical release, but not so big that it needs to be a hit to be profitable.

• I’m making a documentary on Herschell at the same, which I should be able to use to drum up interest in Grim Fairy Tale.

• Everybody likes movies.

In getting involved in this, I’ve broken both of my two top rules about entrepreneurship:

• Don’t get into a business you know nothing about.

• And don’t start a business unless you know how to sell the product.

Well, I did know a little about making movies because of my first two attempts. But most of that can be categorized as “what not to do again.”

One of the things I never learned was how to sell a movie. So that’s what I spend my spare time thinking about. How can I market this thing? How can I make the investors happy?

I have three strategies in mind:

1. I will run it in film festivals around the world and hope it gains some attention. I’m pretty confident I’ll be able to get it accepted because of Herschell’s reputation.

2. I will find a distributor to help me market it overseas, to the DVD market, to television, and to theaters. There are not many distributors for horror movies – but, as luck would have it, I met someone just today who, when hearing what it is about and the budget, told me he wants to buy the distribution rights. That’s a good omen.

3. I intend to market it directly to consumers using everything I know about Web-based marketing, including e-mail marketing, social media marketing, public relations, and pay-per-click advertising. In other words, I’m going to employ the strategies that MaryEllen Tribby and I covered in Changing the Channel: 12 Easy Ways to Make Millions for Your Business.

I’m most excited about my third idea, because I think that is where the big money is. Nobody I’ve met so far in the world of independent films knows anything about direct marketing via the Internet. There is great potential there. I’m convinced of it.

If you have ever thought about producing movies, here are a few tips – big and small – to speed you on your way:

• Time is always money, but it is especially true in businesses like this where you are working on a budget. Keeping on time means keeping within budget.

• When you are shooting in a building with half a dozen sets, you can always figure out where the scene is being shot by following the electric cables.

• The director of photography is probably the most important guy on the set. He is the person who makes the film work visually. (And film is primarily visual.) The director who doesn’t pay attention to his D.P. is probably a fool.

• Actors make a giant difference. A good actor can make a bad line work. A bad actor will make Shakespearean dialog sound like pulp fiction. (I first figured this out when I directed my own movie. Now I’m sure it’s true.)

• Even minor actors make a difference. I sat through eight takes of a two-line gag this afternoon. And it never worked because one of the actors – a friend of somebody’s friend – couldn’t high-five in a natural way.

• The actual shooting is 80 percent preparation (getting ready) and 20 percent filming (”firing”). Post-production is 100 percent polishing, refining, and perfecting (”aiming”). For “Ready, Fire, Aim” people like us, this can be exasperating.

• Because the process is so exasperating, it is essential to practice courtesy and good manners on the set. Rudeness creates resentment, which quickly results in wasted time.

• If you are not a genius, it pays to keep an open mind. We’ve gotten all sorts of good, specific directorial suggestions from several of the actors, but also from the electrical and sound crew, the makeup artists, and the grips.

• You don’t have to rehearse the lines as much as you think. If you give actors permission to change some of the words, they will often improve the dialog.

• Everybody on the set is distrustful of the producer. He’s the money guy, they know, so that automatically makes them think he’s insensitive to what they’re trying to do. “Actors and movie crews have artistic temperaments,” Herschell told me. “This means they are like children and need to be stroked and complimented a lot.”

That’s the first adventure of Michael Masterson in Movie Land. If you’d like to know more, leave your questions here and I’ll keep you posted.

[Ed. Note: Get dozens of Michael's surefire strategies for getting ahead in business and in life in True Path to Profits: A Master Entrepreneur's Guide to Business Success. Find out more - including how you can get a bonus subscription to Michael's VIP newsletter, Ready Fire Aim - right here.]

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How to Surprise and Delight Your Customers

Friday, March 6th, 2009

If your goal is to satisfy your customers, you’re aiming too low. Instead, aim to over-deliver on your promises.

Roy Flora, Group President of Microtel Inns & Suites, over-delivers by randomly giving away free stays at his hotels. Better yet, he encourages staff members to do the same. It’s one reason that Microtel has ranked at the top of the J.D. Power & Associates North America hotel guest satisfaction survey seven years in a row.

Internet clothing company Zappos over-delivers by not only offering free standard shipping… but by getting those orders to customers overnight instead of in the four to five business days they promise.

Clothing retailer L.L. Bean accepts the return of any clothing – worn or unworn, damaged or not – for years after it was bought.

And here at ETR, we are constantly thinking of new ways to over-deliver. During the past two Christmas holiday seasons, for instance, we’ve given out special advice-packed reports and never-before-seen interviews with our expert contributors. At every Bootcamp, we put together an exciting get-together – like our “sock hop” (complete with costumes and an Elvis impersonator) this past November. Plus, we offer exclusive VIP events – like our Internet Money Club annual roundtable – to our top customers.

“Your customer-service policy should be bend-over-backward,” says Michael Masterson. This means “adding features and benefits on a regular basis that surprise and delight your customers. It means getting them accustomed to being delighted every time they buy a product from you.”

What can you do to surprise and delight your customers? In a world that’s overpowered by poor service, it doesn’t take much. Simply doing something small – like answering your customer service line, in person, on the first or second ring – is enough to make your customer feel cared about. Or take a look at Microtel, Zappos, L.L. Bean, and other companies reputed for great service… and see how you can adapt their customer-service policies.

[Ed. Note: When we dreamed up our Secrets to Selling on the Internet conference, we knew it would knock the socks off anyone who attended. It’s an unprecedented chance to learn the top sales secrets of a bona fide copywriting superstar. Secrets that could help you take your business to the next level… wow your boss (and give you serious job security – a must these days!)… or get you snapped up by practically any employer. Find out how you can be part of this power-packed event right here. Hurry. Our spectacular Early Bird Discount ends soon.

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How important is a name?

Friday, February 27th, 2009

“Okay. I am finally taking the plunge and starting a side business. I guess it is actually more like getting my feet wet, since my target sales goal for now is to cover my daycare expenses. At any rate, I am to the point where I need to call myself ’something.’ How important is a name? What should the strategy be for choosing one?

“In my case, I am selling unique and custom made jewelry. My starting venue is going to be eBay until I can get a better idea of my market and earn enough to generate a decent webpage. I need to pick a seller name that I think will stimulate and reassure my buyers. I could call it ‘Emily’s [Adjective Noun],’ but I don’t think that is very noteworthy. If I’m going to be ordinary, I might as well go with 12345 and just get to selling.

“I had considered something along the lines of ‘You Deserve It’ to try to give that extra push to bid. My husband asked me if I would use ‘U’ instead of ‘You.’ What is too gimmicky? Is the texting generation old enough yet to be financially viable? Does a gimmick like this turn off more customers than it targets? I think yes, but I’ve learned better than to go with my gut before asking questions.

“Also, I came up with a great quote yesterday: ‘I would much rather be multi-faceted than well rounded.’ In this world of synchronicity, by golly, I’m going to get my name attached to it before someone else does. I’m probably already too late. I know there are few original ideas, but maybe this one hasn’t been presented in quite this way.

“Much more flattering to one’s occlusions. Better to emphasize one’s strengths than to focus on improving the weak areas. (That’s what a team is for.) You get the picture.”

Emily Crawford

Dale, NY

 

Dear Emily,

I’ve reprinted your letter pretty much in its entirety because it is so well written. You have a talent for writing. You are smart. You are energetic. You are positive. And those qualities show.

My main recommendation is that you should master the art of copywriting. You will be able to use it to promote your jewelry business. And you can use it to make a handsome second income at night and on the weekends. In today’s economy, having a second income counts.

Now, to answer your question…

I have never given much time and energy to creating company names. And when I do spend time on them, I tend to be conservative. My rationale is this: When you are small, you don’t want your name to turn people off or confuse them. You want them to be able to remember it. You want them to be able to search for it and find it without a lot of trouble.

Thus names like U Deserve This don’t appeal to me. It’s likely that it will turn off customers who aren’t egocentric. And it is equally likely that those who do like it will remember the sentiment but forget the phrase.

Don’t believe marketing gurus who tell you that picking a good name for your business is critical to your sales. What matters most is the marketing that you do. That gets us back to copywriting – something you should spend some time on. Spend no more than 30 minutes picking a name, and then get on to more important matters.

For more on this, see my chapters on Stage One businesses in Ready, Fire, Aim.

- Michael Masterson

[Ed. Note: Have a question for an ETR expert? Send it to AskETR@ETRFeedback.com.]

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The Key to Getting Someone to Invest in Your Small Business

Tuesday, February 24th, 2009

In this tough economy, you might be thinking that it’s impossible to find the capital to start a small business.

If you’re hoping to get a business loan from a bank, you’re probably right. But if you’re thinking of getting money from a private investor, nothing is further from the truth.

The fact is that millions of people have money to invest. And they want to get a decent return on their investments. With interest rates so low on CDs and Treasury notes, they are more willing than ever to consider alternatives.

Of course, there’s a catch. In order to get a private investor to consider your small business, you must convince him that the opportunity is sound, with little risk of failure. They way to do it is with a well-thought-out, written business plan that’s loaded with specific numbers and examples.

Here are the basics of a plan that has an excellent chance of attracting the start-up capital you need…

Step 1: Demonstrate the profit potential of the business.

The best way to prove that your business idea is viable is to test it in the marketplace with what Michael Masterson calls “a working model.” That gives you actual numbers to work with to estimate anticipated revenues and expenses.

If it’s not possible to test your product/service on a small scale, you’ll have to do some research to come up with numbers from similar businesses that are already successful in the market you’re entering.

Step 2: Show that there is a substantial – and growing – demand for your product/service.

Use statistics – from census reports, economic reports, the Internet, and relevant news articles – to illustrate the need for your product/service.

If, for example, you want to get a new catering business funded, you might write something like this: “The National Catering Association estimates that, in the past year alone, more than $50 million was spent on catering in our target area. Despite the sluggish economy, the number of events that are traditionally catered – including weddings, graduations, and bar mitzvahs – is not expected to decrease. However, people are looking to keep expenditures down. Which means that our discount pricing and quality service should give our business a strong competitive edge.”

Step 3: Lay out your marketing plan.

If you were able to test a “working model” of your business idea, there’s at least one marketing channel that has already proven to be effective for you. Include your test numbers in this part of the marketing plan, as well as projections for additional channels you intend to try.

For example: “We have done preliminary tests with pay-per-click (PPC) ads on Google, and have determined that, using the keywords we’ve already identified, we can generate click-throughs for $8.10 each. It takes an average of 12 click-throughs to secure one new client, which means that we can expect each new client generated through PPC to cost $97.20. The average gross revenue for each new catering client is anticipated to be $800, which gives us a substantial profit.

“We will expand our PPC campaign by testing additional keyword ads. We’ve also been tracking our competitors’ marketing efforts, and have found that they consistently advertise in the announcement section of the local newspaper. We believe this to be a promising channel to test.”

Step 4: Specify your strengths.

Write about your actual experience in this particular type of business. If you don’t have that, explain how the experience you do have qualifies you to run one. Then add anything else that will convince your prospective investor that you will be successful. This could include your educational background, as well as personal achievements that demonstrate you have the intelligence, determination, and desire to make the business work.

When I launched my instructional dance video business, I was looking for investors. I had already produced a homemade video and had sold a few through classified ads, so I had a working model. But I really had no experience in the video marketing business. So in my business plan, I emphasized the success of my private dance instruction business. I made a case that the same skills that made me a successful dance teacher in person would come across on video… that I would be able to teach people to dance in a way that they would like and understand.

Step 5: Outline how the business will function.

You don’t need to go into too much detail here, but you’ve got show your prospective investor that you’ve thought it through. If you’ll be selling physical products, explain how they will be procured, stored, delivered, etc. If you’re starting a service business, describe, in general terms, how the customer will be taken care of.

Step 6: Write out a budget.

Using the actual and projected numbers from Step 1 and Step 3, come up with a monthly budget for your first year in business and annual budgets for the next two years. Be sure to include exactly how and when the investor will be paid.

As you can see, the kind of business plan you use to secure private funding is somewhat different from the formal plan that a bank or venture capitalist is likely to require. Since you probably know your prospective investor, you can make it more personal. You can also make it more persuasive by using a little creativity.

Here’s what I mean…

Many years ago, when I wanted to start a vending machine company and didn’t have any capital, I pitched my idea to a former co-worker. In my business plan, I provided facts and figures indicating that there was a strong potential market for this service. But he was skeptical. So, to show him what those facts and figures really meant, I took him on a drive around town. (I had, of course, scouted it out ahead of time.)

First, I took him to several business locations that had vending machines onsite. We chatted up employees, and they told us that the machines had been around for a while and were very popular with the people who worked there, as well as their customers. Then, to make the case that there was room for more vending machines in the area, I took him to similar locations – lots of them – that didn’t have any.

My investor was convinced. He had seen for himself that the vending machine business was working for others, and that there was room in the market for mine. He gave me the capital I needed to get started… and we both ended up doing very well.

[Ed. Note: Paul Lawrence is an entrepreneur and author who's started over a dozen profitable small businesses. He publishes the "Street Smart Business Program," which is filled with the kind of practical advice you'd never get from a typical business college. For more information on the program, click here.

One of the best ways to ensure that your business will succeed? Master the art of selling. Now you can spend two days with one of the top Internet sales experts in the world. Find out how here.]

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Taking the Big Leap

Monday, February 23rd, 2009

Sometime in your business career, you will have a chance to do something or sell something – and it will be obvious to you that you are looking at a great opportunity. However, you will realize that you simply don’t have the time, the knowledge, or the resources to meet that challenge. If you are sensible, you will probably say “No thanks,” and bow out. But – if the opportunity is really extraordinary – you might want to try the Grand Canyon Jump.

I’m thinking of Robbie Knievel’s now-famous motorcycle jump over the Grand Canyon. (Robbie Knievel is son of legendary daredevil Evel Knievel.) The story I heard was that the idea was based on his father’s failed attempt at the same stunt.

I remember one of the very first times I took a “Grand Canyon Jump” – albeit in a much less bold way. It was nearly 10 years ago. Early to Rise was brand-new, and I was still learning how to apply my direct-marketing background to the Internet. I got an invitation to speak at a seminar about Internet marketing. Trouble was, I knew next to nothing about the subject. Certainly not enough to make a speech about it. (Number One Rule of Effective Speaking: Know what you’re talking about.)

But I agreed to make the presentation, because I figured it would force me to think about this important and growing part of my business. Not only did I agree to talk, I agreed to a title for my speech (”7 Myths About the Internet and 7 Ways to Profit From It”) that was – given my experience at the time – audacious.

Since then, I have made the leap many times. (This is what’s behind my “Ready, Fire, Aim” philosophy.)

When I really want to do something but have no idea how to do it, I don’t just agree to do it – I promise myself that I will do it very well. I set a high hurdle for myself. I suppose what I’m doing is fueling my drive with the fear of humiliation.

But it works. Most of the time.

In the case of my “7 Myths About the Internet” speech, I pushed myself because I had to. By reading about what others have done. Observing what my own employees were doing – what was working and what was failing miserably. Trying some stuff on my own. And I made remarkable progress. In fact, after only two months, I had gotten to the point where 80 percent of what I read about Internet marketing either (1) bored me because it was so simple, or (2) infuriated me because it was so obviously wrong.

As the weeks passed and the day of the presentation grew nearer, I found myself thinking harder about the subject. More than ever, I was aware of how other media (direct mail, print advertising, etc.) reminded me of the Internet. Bit by bit, ideas were coming together.

When the event finally took place, I had come up with about a dozen useful ideas and observations that felt right. Many of these defied conventional wisdom. Then, when I heard what other presenters were saying – their accounts of what succeeded and failed for them – it all made sense.

My presentation worked. It felt good. I was full of energy when I gave it, thinking, “Hey, this really is important!” And I got a good reaction from the audience. Most important, I got what I hoped to get: a foundation of ideas that have helped me – and will continue to help me – make money on the Internet.

These days, trying to do anything in addition to holding onto your job may seem like an enormous challenge. And rightly so. But that’s all the more reason to make the Grand Canyon Jump.

Think about one thing that you have not done or declined to do that could be very good for your career long term. It could be something general, like learning how to sell on the Internet… or something more specific, like making your next sales presentation or pay-per-click campaign work.

Next step is to announce your intention. Contact the appropriate parties and let them know what you’ve decided to do.

Finally, set a high standard for yourself. Set the standard so high that it seems foolish or pretentious – and then start thinking about how you can actually achieve it.

You can’t change the laws of physics. Robbie Knievel jumped over a “narrow” segment of the Grand Canyon rather than going for its widest section. But he got over it. And it gave him not only the temporary career boost he was looking for but also a stunt that he will always be remembered for.”

So what’s it going to be? When – and how – are you going to make your Grand Canyon Jump?

[Ed. Note: Get more of Michael's surefire strategies for getting ahead in business in his best selling book Ready, Fire, Aim: Zero to $100 Million in No Time Flat.

As a special thank you to our best customers, Michael has started a new VIP service in which he gives insider business-building advice usually reserved for his private clients - a twice-weekly newsletter called Ready Fire Aim: The Michael Masterson Dispatch. If you have bought an ETR product or attended a conference and are not receiving Ready Fire Aim, please let us know by sending an e-mail to Michael@ETRfeedback.com.

Correction: In the 2/23 issue of Early to Rise, we mistakenly attributed the Grand Canyon jump to Evel Knievel instead of to his son, Robbie Knievel.]

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The Most Effective Form of Self-Promotion

Thursday, February 19th, 2009

Let’s say you’re trying to convince a potential customer/employer/investor to begin a relationship with you. There are only three ways to do it, and they are not equally effective. From worst to best, here they are:

1. Tell them how great you are.

This is the least effective method, but it’s better than nothing. The key here is to be honest and not come across as trying too hard to impress. When an older gentleman asked Bono what he did for a living, the rock star said, “I’m a musician.” Don’t be shy about your accomplishments, but don’t oversell yourself either.

2. Have others tell them how great you are.

Marketers have a name for this – social proof. If you and your customer have a mutual friend, ask that friend to put in a good word for you. If not, think about who else your customer might consider asking about you, and seek to make a good impression.

3. Show them how great you are.

Nothing’s more powerful than a customer witnessing your expertise first hand. If you’re a marketer, offer some quick marketing advice for a problem they have. If you’re a property manager, give them a tour of your places and show them the financials. Find a way to directly demonstrate your skill, and your chances go way up.

The real power of these techniques comes when you do them together. Spend the majority of your time focused on #2 and #3, and #1 will take care of itself.

[Ed. Note: Brendan Florez is founder and CEO of Social Charm, LLC (www.SocialCharm.net), a company that uses analytical methods to understand and train people in the science of human interaction. Prior to this, he was an Executive Team Consultant at Rosetta, working closely on HR and operations issues. Brendan graduated from Princeton University with a degree in electrical engineering, focusing on integrating engineering, neuroscience, and psychology.]

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Talking Trash About Customers

Friday, February 13th, 2009

“If I was you, I would have kicked her out.”

“I would have smacked her.”

“And her husband… what a @*&#%. ‘Now you’re sure this is compatible?’ he asked me for the umpteenth time. I couldn’t take it.”

Several employees of my local cellphone store were blowing off steam about a “difficult” customer. But they weren’t doing it afterhours at a local bar. They were standing right in front of me while one of them was ringing up my purchase. And there were about 10 other customers within earshot.

As Michael Masterson says: “The customer should be treated as if he is right, even when he is wrong.” And that applies even when you’re not dealing directly with a customer service problem.

If you run a business where your employees interact with customers, clients, business partners, vendors, etc. (pretty much any business), you must have a zero-tolerance policy for “trash talking.” Employees should put on a public face when anyone outside the company is around. No gossiping, no insulting comments about former associates… nothing negative.

[Ed. Note: Dealing with difficult customers is an unavoidable part of being in business. So what? You can do it! Don't let that prevent you from building a powerhouse Internet business. Get a step-by-step guide to starting and growing your business right here.]  

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When It Pays to Pay More

Monday, February 9th, 2009

For six years, we struggled with the restaurant, training the staff, upgrading the kitchen, and expanding the menu. During that time, we went through a half-dozen managers, an assortment of well meaning people with limited experience and a variety of personality disorders that were impossible to detect during the interviewing process… but then appeared almost immediately after they were put in charge.

The things we could control – how the restaurant looked, what it served, and how much it spent – got better. But the things we couldn’t control – the quality of the cooking, the efficiency of the service, and the bottom line – didn’t improve.

Finally, we hired a guy with a lot of serious experience. We had to pay him twice what we had paid his predecessors, but less than 60 days after he started, he produced the restaurant’s first complete profit-and-loss statement. And guess what? He had turned a profit.

We had been losing about $100,000 a year on this venture. Since it was an integral part of a larger business, we were able to sustain those losses. Still, we knew we eventually had to get the restaurant to run at least at breakeven. What we hadn’t recognized was how quickly that goal could be achieved simply by hiring a more qualified manager.

I’ve made this point many times in ETR: A really good manager is worth a dozen bad ones. When you are involved in a business with tight margins, getting the right person at the helm is not just advantageous, it’s essential.

Every employee you hire should have the potential to become a “superstar.” But making that goal a reality usually requires two significant costs:

• First you must be prepared to invest a considerable amount of your time and attention to finding qualified candidates and selecting the right one.

• And second, you must be willing to invest more dollars in that person by paying him a higher salary and giving him additional support.

“Elton,” a colleague of mine in the publishing business, lured a copywriter away from us several years ago. When this young man was with us, he was good and getting better. What we didn’t realize at the time, but found out later, was that he was just about to advance from better to really great.

Elton credits this writer with a great deal of the multimillion-dollar success he’s since achieved. And I keep that in mind when I mentor young people today. “Is this person about to acquire a financially valuable skill? Is he/she about to advance to a higher, more productive level?”

When you lose a good person, it hurts. When you replace a mediocre employee with a very good one, you rejoice because your prayers have been answered.

As you push your business forward, never forget the value of surrounding yourself with valuable people. Ordinary workers are fine… but they are ordinary. Extraordinary people will improve everything quickly, painlessly, and profitably.

How do you attract potential superstars? It’s a three-step process.

1. You have to find someone as good as – or better than – you at a skill that’s crucial to the success of your business.

2. You have to make him a very generous deal.

3. You must teach him everything you know.

It’s not easy to find extraordinary people. For one thing, they are few and far between. Don’t let scarcity tempt you to accept second best. You cannot make an ordinary person extraordinary. It will eat up all your time and end in failure.

Start your search now. Go to industry meetings. Place ads. Talk to people. Even if you can’t yet afford another salary, start looking.

When you meet someone who seems great, strike up a friendship. Find out as much as you can about him. Show interest. Follow his career. Offer to help. When the time is right, drop hints. “If you ever want to do such and such… give me a call.” Say it every time you see him. The message will get through.

Do this with anyone who seems great. Keep at it. One day an opportunity will present itself and you will have not just one but several highly qualified candidates for an important job. Select and hire the best.

Work with him closely for several months until you’ve seen what he can do. If he has the potential you’re looking for, it will become apparent. Invite him to share your future.

Start looking for your superstar immediately.

[Ed. Note: Finding a superstar is one of the best ways to jumpstart your business growth. Discover more keys to skyrocketing your business to success in Michael Masterson's bestselling book Ready, Fire, Aim: Zero to $100 Million in No Time Flat.

As a special thank you to our best customers, Michael has started a new VIP service in which he gives insider business-building advice usually reserved for his private clients - a twice-weekly newsletter called Ready Fire Aim: The Michael Masterson Dispatch. If you have bought an ETR product or attended a conference and are not receiving Ready Fire Aim, please let us know by sending an e-mail to Michael@ETRfeedback.com.]

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What’s In Your Back Pocket?

Thursday, February 5th, 2009

For nearly three decades, Ernie Bjorkman was an anchorman for a Denver TV station. Then one day last month, after signing a yearlong contract, he was let go.

But Ernie wasn’t worried, because he had something in his back pocket. He’d been going to veterinary technician school to pursue a longtime dream of working with animals.

What’s in your back pocket?

It doesn’t have to be a new degree. It doesn’t have to be a new job.

I’m talking about a side business. Something you can set up and run in your spare time.

Starting a side business may sound scary. But it doesn’t have to be. It could help you set aside a little extra money for a nice vacation next summer or the new car you’ve been wanting. And, if the unthinkable happens, it could keep you afloat while you look for a new job… or even turn into a full-blown career.

If you don’t know where to start, don’t worry. ETR has plenty of resources that can not only help you choose a side business that’s right for you… but can help you get that business up and running and churning out profits in no time.

• Each week in Profit Center Dispatch, “King of Business Opportunities” Marc Charles reveals a cutting-edge business that you can start from home… and gives you actionable advice on how to get going.

• As a member of the Liberty Street League, you can discover dozens of previously hidden, high-profit investment options that could help you recoup 100 percent of your recession losses by September 30, 2009.

• At our Profits in Paradise wealth-building summit this April, you can get your hands on the SAFEST and most PROFITABLE income-generating and entrepreneurial opportunities you’ve never heard of – including the keys to making $1.3 million+ a year from the housing foreclosure boom… a simple process that could generate up to $106,000 in just 7 days… and an investment that could make you up to 92 percent returns.

• With his Quick and Easy Microbusiness System, entrepreneurial expert Paul Lawrence will show how you can keep your current job, start a business in a week or two, and end up making $20 an hour, $2,000 a week, or even as much as $15,000 a month.

• As a member of our elite Internet Money Club, you can get step-by-step instruction in everything from finding a business with lots of profit potential to setting up a website… attracting traffic… making sales… and much more. In fact, if you don’t have a business by 2010, we’ll build you one ourselves!

And, of course, you can always pore over the ETR archives – at absolutely no cost to you – to find thousands of moneymaking opportunities, piles of advice on building a business, and expert guidelines for marketing your business online.

[Ed. Note: What's your backup plan? Let us know right here.]  

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When Being Assertive Goes Too Far

Wednesday, February 4th, 2009

Assertiveness is vital to being successful – not just in business but in life.

Confidently asking for what you want, holding others accountable when things go wrong, and not allowing yourself to be talked into making bad decisions are just a few examples of how being assertive can help you get things done.

But, as Michael Masterson points out, there’s a big difference between being assertive – being what Michael calls a “pusher” – and being a bully.

“A pusher,” says Michael, “is someone who does everything he can to get you to do things you might not want to do but know that you should do. When and if the pusher pushes you into doing such things, you feel good about yourself and grateful to him. A pusher – however pushy – has your interests at heart. A bully thinks of nothing but his own.”

You want to be a pusher.

Let’s say you have a big sales promotion due in two days, and you find out that one of your co-workers has convinced the graphics department to put your project on the back burner and work on his instead.

You have a right to be angry. But instead of screaming and yelling about it, you should call your co-worker and the designers together and explain why your project has priority. (”It was on the schedule first, and my two-day deadline is more urgent than Marty’s four-day deadline.”) Don’t leave until all parties understand and agree. And make it clear that you don’t want to see this happen again.

Here are some techniques you can use to be expertly assertive in almost any situation you’ll encounter at work… or in your personal life:

  • Always speak in a civil manner.
  • Be specific when asking for deadlines or clarification.
  • Be clear when voicing your opinion, and be prepared to explain your reasoning.
  • Don’t do anything you don’t agree with just to avoid conflict.
  • Disagree with ideas or suggestions, not people. Don’t make it personal.

(Source: Inc.com)

[Ed. Note: Assertiveness is just one way to thrive in the workplace. For more techniques that can help you achieve all your business - and life - goals, check out success mentor Bob Cox's Total Success Achievement Program.]

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Listen For the “We”

Thursday, November 13th, 2008

Do your employees feel like they’re part of the team? Those who do are likely to make a vastly superior effort. The problem is, it’s not always easy to tell how people genuinely feel. But there is a very effective technique that can give you valuable insight.

In general, people reveal their feelings by the way they express themselves. So what you do is observe their choice of words.

Here’s an example of what I’m talking about: My assistant was telling me about the new orders that came in, and I was very pleased with the way she expressed it. What she said was, “We just got a huge bunch of new orders last night.” My last assistant would have said, “You have some new orders.”

Of course, it’s unfair to make a judgment about someone based on one word. But it’s been my experience that employees who use “we” instead of “you” reveal positive feelings about their relationship to you, your company, and the work they’re doing.

[Ed Note: Being able to understand people is a skill that can make or break a business career. Keep reading here for more information on Paul's People Power Program.]

 

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Don’t Be a One-Hit Wonder

Monday, October 13th, 2008

In 1982, members of the pop band Tommy Tutone wrote “867-5309/Jenny,” a song about a guy desperately trying to get in touch with a girl named, of course, Jenny. It was at the top of the music charts for 40 weeks and made the band members rich and famous. At least for a while.

A couple of years – and a failed follow-up album – later, the lead singer was making a living as a software engineer, while his band mates were relegated to playing in bars. The band’s problem? They never wrote another hit song – not even a reasonably popular one. In musical history terms, Tommy Tutone was a one-hit wonder.

In the world of entrepreneurship, we have one-hit wonders too. In fact, they are probably more common among entrepreneurs than they are in the music industry. Tomima Edmark, a Dallas entrepreneur, released the Topsy Tail hairstyling gadget to widespread acclaim in 1992, but never produced another hit product (despite several attempts). Steven Wozniak co-founded Apple, but failed to make a mark (except in techie circles) with other ventures after leaving the company. Roy Raymond made millions with Victoria’s Secret, but when he sold it and tried his hand at children’s fashions, the business went bankrupt within a couple of years.

Are You a One-Hit Wonder?

The thing about being a one-hit-wonder is that you don’t feel like you are one while it’s happening. You feel like a big success. You’ve created or sold a product and it’s doing really well. Your business is growing. You are making plenty of money. It feels like you are living the American Dream. But then, suddenly, you lose everything.

Often, one-hit wonders fail because they put all their eggs in one basket. They have the wrong idea about how businesses are built. They’ve seen movies and read books that depict one-hit-wonders – people getting rich and living happily ever after because of a single invention or product – and they buy into it.

But business in the real world doesn’t work that way. To develop a business that will thrive, you have to create a machine that will produce new products and advertising campaigns all the time. You have to put the people and processes in place to continuously produce more and more. You can’t stop or even rest just because you’ve had a single success. You have to recognize that things change as time passes. If you are still trying to sell yesterday’s products tomorrow, after things have changed, you will be slammed so hard you won’t know what hit you.

I’ve not done any formal research on this, but I’d bet that most “successful” businesspeople are one-hit-wonders, either actual or in waiting.

I can think of a half-dozen people I know – including a few friends of mine – who are running one-hit-wonder enterprises. They are happy as can be, because they are making money and keeping busy. But when I look at their businesses, even from the outside, I can see the writing on the wall: Sooner or later, their one product or one promotional scheme or one market will change and their businesses won’t have any way to adjust to it. At first, sales will slow gradually. And they will respond by cutting costs and laying off people. “Things will turn around soon,” they’ll tell themselves. But things won’t turn around and their profits will disappear. Eventually, they will close down their businesses and wonder what went wrong.

Are You a One-Hit Wonder in Waiting?

Your business may be working fine right now. But if you have too many business assets in one basket, you may be a one-hit-wonder in waiting. Ask yourself the following questions:

  1. How many products do I sell right now?
  2. How many new products have I sold since I began?
  3. How many new products have I sold per year since I began?
  4. How many new products have I sold in the last three years?
  5. How big was my production budget three years ago?
  6. How big is it today?
  7. How big was my marketing budget three years ago?
  8. How big is it today?

It should be easy to pinpoint where you’re at. The more products you have, the more growth you’ve experienced and the further you are from being a one-hit wonder.

The problem with the one-hit-wonder mentality is that it cannot imagine good things going bad. It has no capacity to understand the universal principle of entropy – which tells us that everything naturally disintegrates. The one-hit mind believes that any success enjoyed is somehow deserved, perhaps even divinely given, and therefore destined to last a lifetime. The one-hit mind refuses to accept the overwhelming likelihood that its great product or promotion will one day be a thing of the past, and so it will not prepare for that by inventing or creating another.

The one-hit wonder problem affects most businesses in Stage One and Stage Two of their growth. (If you’ve read Ready, Fire, Aim, you know that means when they’re making from zero to 10 million dollars in revenue.) To get beyond that threshold, and thus beyond the risk of being a one-hit wonder, you have to focus on two things: innovation and speed.

As I said in Ready, Fire, Aim:

“It probably took you several years to produce and market your first product. To take your company to the next level, you will have to move much faster – at least twice as fast as you are comfortable moving right now.

“I’m talking about increasing the velocity of innovation. This includes the time it takes to brainstorm, develop, test, and produce new products. In Chapter 10, I talked about how you can get better at coming up with good ideas. But I also pointed out that if you don’t execute good ideas quickly, they will degenerate over time.

“Innovation matters. And so does speed. Combined, they give your business extraordinary growing power.”

[Ed. Note: Coming up with good ideas is half the battle - and our Internet marketing experts will fill your head with more ideas than you could learn in 12 lifetimes at ETR's 2008 Info Marketing Bootcamp. Then it's up to you to put them into action. Get a sneak peek at our lineup of superstar speakers and find out how you can meet them in person right here.] 

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Why Two-Headed Businesses Grow Faster

Monday, September 29th, 2008

The popular image of the successful entrepreneur is that of a hardworking risk taker who acts on his own.

The reality is different. Successful entrepreneurs work hard, but they are not risk takers and they seldom act alone.

If you want to triple or perhaps even quadruple your chances of success, partner up with someone who will work with you toward your goal.

Many of the most successful businesspeople of the Industrial Revolution had partners. John D. Rockefeller’s oil empire, for example, was built by his partner, Henry Flagler. And the improved steam engine responsible for fueling the Revolution was designed and manufactured by the team of James Watt and Matthew Boulton.

The same is true of the computer revolution. Hewlett-Packard, the first IT company to report revenues over $100 billion, was co-founded in 1939 by two Stanford graduates. Larry Page and Sergey Brin started Google together. David Filo and Jerry Yang co-founded Yahoo. Bill Gates co-founded Microsoft with Paul Allen… and Apple Computer was co-founded by Steve Wozniak and Steve Jobs.

Warren Buffett, the world’s most successful investor, attributes a great deal of his success to his partner – who makes most of the investment decisions – Charlie Munger.

Moving down a few steps on the success ladder, many multimillionaire business owners I know made their fortunes by working with partners. Of the 12 top investment advisory publishers that came to the industry’s most recent symposium, nine of them were headed by partners.

In my own career, partnerships have been the way to go. Except for one case, every significant business success I’ve enjoyed has been the result of a partnership.

Why Partnerships Work

Partnerships work because two heads are better than one. My head, for example, is good at spotting opportunities and marketing, but not so good at mulling over key decisions or paying attention to details. My partners tend to make up for my deficiencies. And I, theirs.

That’s how partnerships are supposed to work: a division of labor, starting at the top. After all, no one can claim to be a perfect businessperson. We all have shortcomings and foibles. Without a partner to spur you on or rein you in, you would miss valuable opportunities or make costly mistakes.

Besides allowing for an efficient division of labor, partnering provides you with someone to vent to, someone to confide in, and someone with whom you can enjoy your success.

Looking at some of the partnerships cited above, it’s easy to see how they divvied up the responsibilities:

James Watt was an inspired inventor, and he improved upon the steam engine design, while Matthew Boulton was a shrewd businessman. Watt couldn’t handle the business end – he had tried and failed – and Boulton needed Watt’s invention.

In the famous partnership of Flagler and Rockefeller, Rockefeller had the name and the venture… but he needed Flagler’s capital and shrewd business sense. It was Henry Flagler’s idea to offer rebates, which gave Standard Oil an advantage over all competing oil refineries.

Looking at my own situations, you would see that in some cases I am providing capital and marketing advice while my partner is running the business. In other cases, my partner and I oversee business operations that are run by other people entirely.

Just to give you a quick idea:

• With “Quincy S.,” I have an interest in a commercial real estate development company. He tends to be the worrywart and cost-cutter. I’m the one who makes the properties attractive and takes care of renting them out.

• With “Carl T.,” I have an interest in an advertising agency. When the business was young, I provided capital and mentoring. Now he runs the business and I do nothing but have lunch with him once a month and collect a substantial check.

• With “Brandon T.,” I have an interest in a health publishing company. I provide marketing and editorial advice. He runs the business.

• With “Audrey M.,” “Eddie N.,” and “Owen G.,” I have a career-training company. I provide advice on strategic planning. Eddie keeps his eyes on the bottom line. Owen focuses on the marketing. And Audrey runs it.

• With “Cal C.,” I have an interest in a large publishing business. He focuses on the quality of the published ideas. I focus on the quality of the marketing efforts.

• With “Tina T.,” I have an interest in a commercial art dealership. I buy the art. She sells it.

I couldn’t possibly be involved in all these businesses if I didn’t have partners. One business is more than enough for one person. But with partnerships, you can have an interest in many more than that. I’m not exactly sure why. It has something to do with how the partnership decisions – early on – lead to lots of other decisions that make the business almost automatic.

There is no question in my mind that partnership relationships are good for business. But it’s also clear to me that some people can’t be good partners. A good partner must be…

• Fair-minded: You must want the partnership to be good for your partner. You can’t be the sort of person who believes that “you-win-I-win-more” is better than “you-win-I-win.” You must have your partner’s best interests at heart.

• Flexible: People who argue about the details don’t make good partners. You can’t go tit for tat with your partner. You must believe that, in the long run, the two of you will be able to work things out.

• Loyal: Good partners don’t betray each other in any way. They don’t steal from each other. They don’t badmouth each other. They don’t make side deals with other people who might undermine the partnership.

Think about your current business goals. Pick one that you are not making great progress toward. Now ask yourself, “Who is helping me achieve that goal?”

If the answer is “nobody,” you have a great opportunity open to you. By hooking up with the right partner, you’ll have a chance to finally get your idea into action, do the sometimes difficult things that need to be done, make the progress that your goal requires, and one day – maybe sooner than you might believe – be able to sit back and say, “Hey, I did it!”

So… who are your partners? Who are your coaches? Who is urging you to get up earlier, work harder, and think smarter? Who is giving you good ideas? Who is praising your successes and warning you about pitfalls?

Don’t be afraid of partnerships. Pick a partner you trust and make sure you agree on how any problems you run into should be fairly worked out. Ask a few “What if…?” questions before you sign the contract. Then get started and enjoy working with each other.

[Ed. Note: Having a partner can triple or even quadruple your chances of success. If you don't have one yet, now's the time to start looking. You can begin your search at ETR's 2008 Info Marketing Bootcamp. Not only will our 12 expert presenters offer you specific strategies you can use to make $1.2 million in 2009... you'll also meet more than 200 men and women who could be potential partners for your business ventures. Learn all about Bootcamp - and how you can sign up - right here.]

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A Business Idea With a Humanitarian Purpose

Saturday, September 13th, 2008

A group of students from the Michigan Institute of Technology came up with a business idea to help people in Third World countries. Many live under roofs made of thin metal. The metal roofs are cheap, fireproof, and fairly sturdy. However, they let out heat when it’s cold outside, increase heat when it’s hot outside, and cause a racket when it’s raining.

To solve these problems, the students designed insulation panels made of straw (or some other handy material) bound with local resins. The panels are installed beneath the metal roofs.

To get the business started, the students applied for and won thousands in grant money. They created a blueprint for putting the insulation together, wrote up instructions on how to install the panels, and organized a company to manufacture them. Local organizations and a straw manufacturer have gotten on board with the project.

(Source: MIT News)

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Making Money With a Small, Responsive List

Friday, September 5th, 2008

If you’ve been online for any amount of time, you’ve probably come across the phrase “The money is in the list.” This, of course, refers to the database of names, e-mail addresses, and other information you may collect from customers and prospective customers. Building a list is the core principle behind the Early to Rise / Agora Model of Internet Marketing.

All other things being equal, the bigger your list, the more money you will make. That’s great news for marketers and list owners who have thousands, tens of thousands, and even hundreds of thousands of subscribers.

But what if you are just getting started and don’t have a big list? Can you still make money with a small list?

The answer to that question is a resounding yes.

In fact, I personally experienced this when I first started marketing online. In one month, I was able to generate over $15,000 in sales with a list of only about 1,200 subscribers. And I built another small list (about 5,000 subscribers) that was able to generate six figures yearly.

You see, there is another key factor that determines how much money you can make with a list, other than its size. And that is the responsiveness of the list. Usually, in Internet marketing, responsiveness refers to how many people are opening your e-mails, clicking on your links, and taking action on what you want them to do (subscribing to your newsletter, for example, or making a purchase). The more people who do these things, the more “responsive” your list is.

Many things factor into building a responsive list – but one of best ways to increase its responsiveness is by developing a personal relationship with your subscribers.

The easier you make it for them to know, like, and trust you, the more likely they will be to open your e-mails, click on your links, and purchase the products you are selling or recommending.

So, in today’s digital world, how, exactly, do you develop a relationship with the people on your list?

Here are three specific things you can start doing right away to help create a bond with the users on the other end of your websites and e-mails and, thus, increase the responsiveness (and profitability) of your list.

• First, get personal.

Whenever you are writing copy for your website or an e-mail that you’ll be sending to your list, write it as if you were having a conversation with your reader, face to face. And look for ways to incorporate your personal story and your own personality into the copy.

I make my websites and e-letters personal by keeping my readers updated on where I am and what I’m doing. I also share information about my background (such as the fact that I’m a Penn State grad – Go Lions!), as well as my opinions on current news and events.

A good format is to start your e-mails with a quick personal update, then go into your content or sales message. And the “About” page on your website is a great place to share personal background information.

(Keep in mind that Early to Rise started out as a personal e-letter from Michael Masterson to a few of his colleagues.)

• Second, put a face to the name.

Be sure to have at least one photo of yourself on your website. Your readers want to know that there is a real person at the other end. See how Early to Rise does this with their Meet the Experts page. http://www.earlytorise.com/meet-the-experts/

Another good example is the way Alex Green uses a photo of himself with his two kids on his Spiritual Wealth website and at the bottom of each issue of his newsletter. A really effective “personal touch.”

• Third, use video.

Having video on your website is one of the best ways to connect with visitors (other than meeting them in person and shaking their hands). Soon enough, online video will be the rule, not the exception – because it’s not as expensive or as difficult as it used to be.

One tool to try is the Flip – an inexpensive camera you can use to record video and upload it to your website with the click of a button. You can see an example of how I use video, as well as the two other tactics discussed above, on my personal blog.

All three of these simple strategies can help you and your website stand out in a cold and crowded digital world. By taking advantage of them, you’ll quickly discover that while it’s true that “the money is in the list,” there is more money in your relationship with the people on that list.

[Ed. Note: As Internet marketing expert Brian Edmondson says, it IS possible to make serious money online, even if your e-mail list is still small. Brian - who is also Director of ETR's Internet Money Club will be speaking at ETR's 2008 Information Marketing Bootcamp this November. And he's not the only one. 11 other money-making experts have agreed to our "Internet Ultimatum." Learn how you could be making $1.2 million by the end of 2009 right here.]

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5 Ways to Make Hard Decisions a Little Easier

Wednesday, September 3rd, 2008

Yesterday, my wife Missy woke up with her stomach in knots. Clara, the woman who’d been cleaning our house for the past two years, was becoming more and more unreliable. Sometimes she called to say she’d be late – but sometimes she just didn’t show up at all. Not only that, but she was doing a terrible job.

“I should probably fire her,” Missy said. “Then again… she’s been working for us for a long time. And she used to be so good. Maybe if I talk to her…”

Missy knew she had to do something about this problem, but had been procrastinating for weeks. And watching her agonize over it got me thinking about “tough” decisions – the kind we all struggle with.

It seems to be easier to keep putting them off… but that just prolongs the discomfort.

Whenever I’ve had a decision weighing on my mind, it’s kept nagging at me. But when I finally made the hard call, it was never as bad as I had worked it up to be. In fact, I’ve found that the longer you chew on it, the worse it gets.

Thinking back, there are two vivid examples that spring to mind…

Breaking Away From My Dad’s Business…

One of the biggest decisions I ever had to make was whether or not to leave my father’s business. I started working with him when I was 14. And I fully intended to stay with him and help grow the company – a medical equipment sales and service business. But I got the “itch” to go on my own in 1998.

That’s when I started experimenting with information marketing.

At first, I spun off of my dad’s business by selling information to plastic surgeons on how to get more patients. And my dad was pretty flexible. He let me use his office as my home base while I was still working for him. Then he let me take Fridays off so I had more time to work on my own projects.

The idea that I was somehow “betraying” him and the family business was eating me up. I knew my heart was no longer into it, and I had to break away. My dad expected me to work with him side-by-side until he retired. But I couldn’t continue to live my life based on someone else’s expectations. I had to do what was right for me. So, nine years ago, I made the decision to leave the company.

Looking back, it was by far the best decision I ever made for my financial future.

Attending My First Seminar…

To get my business off the ground, I had been learning a lot about direct marketing. And when I got an invitation to a copywriting seminar in Phoenix, I was tempted. This was back in October 1998. But because the seminar was so expensive, I almost passed up this opportunity that I later realized was the turning point in my business (and bank account).

My fledging information marketing business had been pulling in maybe $2,000 or $3,000 per month. No great shakes. So I was understandably hesitant to spend several thousand dollars and miss several days of work (both of which I couldn’t afford) in order to attend the seminar.

My dad thought I would be a fool to go. He chided me (in his thick Russian accent) “Mr. Yanik, why do you want to throw away your money. If you have so much of it, I can help you get rid of it. Don’t you already have enough of these books and tapes?”

But I bit the bullet and went. Another tough – but smart – decision.

Frankly, if I had listened to my dad, I know I wouldn’t be anywhere near where I am today. I can directly trace the moment when everything “clicked” for me and I “got it” to that seminar. That’s when I discovered the power of how to use words and turn them into cash windfalls.

I’ve found that people regret things they don’t do much more than things they do. That’s not how I want to live my life – brooding over “shouldas” “couldas” or “wouldas.”

In fact, I believe that most of our “tough” decisions aren’t really so tough. But the longer it takes for us to get off the fence and take action, the more we magnify them in our own heads.

With that in mind, here are five simple things to try when you are having trouble making a decision:

Decision-Making Method #1: Think about the worst-case scenario.

What is the worst possible thing that can happen if you make the wrong decision? It almost certainly won’t happen – but even if it does, you can probably live with it. When I was torturing myself over going off on my own, for example, I had wild thoughts of my father disowning me. Of course, he didn’t do that. He may have been disappointed, but he didn’t flip out.

Decision-Making Method #2: Listen to your gut.

This is huge! Don’t try to rationalize your way out of making the decision. You’ve got good instincts. Take advantage of them.

Decision-Making Method #3: Give yourself a deadline.

If you give yourself an indefinite amount of time to decide on a course of action, you’ll never do it. Not to mention, you’ll drive yourself crazy! Think of yourself as the high-powered CEO of your own life – an executive who MUST make decisions quickly.

Decision-Making Method #4: Visualize your ideal outcome.

This is an exercise I learned from my friend John Harricharan. He calls it the “Power Pause.” It takes three minutes – one minute to think about what you want to happen… one minute to think about how good you’ll feel when it does happen… and one minute to calm yourself down by thinking about what you are already grateful for in your life.

Decision-Making Method #5: The Band-Aid solution.

You know how painful it can be to pull off a bandage (especially for those of us who are kind of hairy)? Well, the secret is to pull it off quickly. Nothing is worse than paralysis by analysis. You’ll never have all the information you need to make the perfect decision. Do the best you can with what you’ve got. Then move on.

And here’s a bonus tip: When all else fails, flip a coin. That’s how I decided the time had come for me to propose to Missy!

By the way, in case you’re wondering what Missy decided to do about Clara… she gave her a call and simply told her we weren’t going to be able to use her anymore. Much to Missy’s surprise, Clara was relieved. It seems that there’s another family much closer to her own neighborhood that she’s been wanting to work for, and she was happy to have us free up a day for her.

There you go – all that angst and gut-wrenching turmoil could have been avoided simply by making the decision to fire Clara weeks ago.

[Ed. Note: As master Internet marketer Yanik Silver (www.internetlifestyle.com) says, a tough decision becomes a whole lot easier if you just bite the bullet and make it. Maybe you've been agonizing over whether now's the time to start your own Internet business. Use Yanik's 5 methods to help you make the decision - and we can make it even easier for you. Come to ETR's 2008 Information Marketing Bootcamp this November, and we'll give you 12 ways to make between $1 million and $100 million with your own Internet business. Yanik will be one of our all-star speakers - and he'll be sharing some of his biggest secrets to making money online. Get all the details here.]

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Managing Customer Criticisms and Complaints

Monday, September 1st, 2008

When customers complain about the product or service they are getting from you, what do you do?

Of course, you know what you should do. You should:

• Say something that shows you sympathize with them.

• Rephrase their complaint, so they know you fully understand the problem.

• Tell them you want to resolve the problem to their satisfaction.

• Make every effort to make them happy, even if it means giving them more than they deserve.

If you find that you are failing to follow that protocol, you must ask yourself why. Why are you pitting yourself against them?

Based on my own experience, it’s probably because you’re taking their comments personally. You’re upset. You want to defend yourself.

But over many years of dealing with customer complaints and criticisms (not too many, but enough) I’ve come to understand that personalizing them is a mistake. Some complaints are legitimate. Some are not. But when a customer is angry enough to pick up the phone or write a letter or e-mail about a product or service I’m providing, I have to disconnect myself. I think, “Here is a person with a problem. If I can solve that problem, it may convert him into a better buyer. And even if I can’t completely satisfy him (some people can never be satisfied), trying to make him happy will improve my business.”

If you have ever owned or worked in a restaurant, you’ve run into customers who complained about the food and/or service… even if there was nothing wrong with it.

Customer: “Waiter, I told you I want no oil on my spaghetti. Why is there oil on it?”

Waiter: “There is no oil on it, sir.”

Customer: “Look! Can’t you see it? The pasta is glistening with oil!”

Waiter: “That’s not oil, sir. That is water vapor. It has just come out of the boiler.”

Customer: “Don’t argue with me, boy. Bring me another plate of spaghetti!”

Successful restaurants are those that train their staff to treat the customer as if he is always right, even when he is clearly not.

You might think it’s a bad idea for a restaurant to give in to irrational complaints. That it will encourage more irrational complaints. But from what I’ve seen, it has the opposite effect. By happily agreeing to replace a dish the customer complains about (and sometimes not charging for it), they turn snarls into smiles. And the restaurant develops a reputation as a high-class joint.

Since most of my clients are publishers, the irrational complaints they receive tend to be extremely odd and subjective.

  • “I don’t like that editor’s last name. It sounds foreign.”
  • “I hate your criticism of that stock. My father works for that company.”
  • “You are wrong about eating more protein. Protein is the devil’s food.”

How do you handle complaints like these? Something like this: “Yes, sir. I can see that you are upset about the statement Dr. Smith made about protein. Is it fair to say that you wish we would never recommend protein again? Well, I can certainly understand how you feel. Unfortunately, I don’t think I’ll be able to change Dr. Smith’s view on this. After all, he has an MD, a PhD, and has won the Nobel Prize. Still, I will pass your comment on to him. We do have a special report on vegetarian cooking. It’s a $10 value, but I’ll be happy to send it to you for free. Will that be okay?”

Getting the customer service protocol right is essential if you want to build an increasingly profitable business. And the person at the top has to set the standards. You must teach your employees how to depersonalize criticism and satisfy your customers… even when they don’t deserve it.

Many businesspeople don’t agree with me. They want to be good to their reasonable customers and stern with their unreasonable ones. But this adds a costly burden to the organization. Customer service reps must then play two roles: They must judge the worthiness of the complaint, and then respond in a way that is appropriate – in their view – to their judgment. Asking your customer service people to do that is unrealistic.

The simpler and better answer: The customer should be treated as if he is right, even when he is wrong.

I’m not saying you should cave in to absurd requests – e.g., a demand for a refund long after your money-back guarantee deadline has passed. But you can still appease the customer by treating him well. By calmly and patiently explaining why you can’t do what he asks… and then offering something else – perhaps a discount on a future purchase. If you are clever, you can even turn a complaint into a sale.

Not only can you turn complaints into sales, you can use them to enhance your credibility and strengthen your relationship with your customers. How? By answering them publicly on your website or in your newsletter.

Porter Stansberry, publisher of Stansberry & Associates investment advisories, handles the harshest criticisms he receives in the e-letter he sends to his customers. And he does it in a way that completely defangs them.

Publishing his most acrimonious critics is a shrewd strategy, one that most businesspeople would shy away from. But by doing so, he includes each and every customer who might have similar complaints – even those who might be more upset than the people who write in.

Porter answers the criticism patiently, sympathetically, and rationally. If he made a mistake, he admits it. He presents his point of view, but without being antagonistic. And then he includes comments from other customers that back up what he just said. This has the effect of making the complainer look like exactly what he is – unreasonable. And not because Porter said so, but because other customers did.

While I was writing this article, I received an e-mail from an editor who had just gotten off the phone with an angry subscriber who strongly disagreed with something he had written. He handled it well. The subscriber was mollified. But it bothered him that the criticism was made in the first place. He wondered whether he should change his editorial policy so that such a criticism wouldn’t be launched again.

“Don’t kowtow to the malcontents,” I told him. “You have to give your subscribers the best editorial product you can. If they don’t like it, they can cancel their subscription. Remember, you’re in the business of publishing contrarian advice. And any time you take a contrarian position, some people are going to get upset with you. Don’t back away from your principles.”

You can’t avoid criticisms and complaints – especially if you are running a cutting-edge business. But you can – and should – pay attention to them… and have a procedure in place for managing them.

That means:

  • Being polite, patient, and sympathetic.
  • Making it clear that you fully understand the problem and intend to resolve it to the customer’s satisfaction.
  • Making every effort to make them happy, even if it means giving them more than they deserve.

[Ed. Note: As Michael Masterson points out, dealing with customer criticisms and complaints is an unavoidable part of being in business. So what? You can do it! Don't let that prevent you from building a powerhouse Internet business.

Join Michael and the ETR team this November at ETR's 2008 Information Marketing Bootcamp. We've got 12 expert money-makers lined up. And each of them has promised to show you exactly how to make between $100,000 and $1.2 million your first year. Reserve your spot here.]

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Dear ETR: “Where do you suggest we start rebuilding?”

Saturday, August 30th, 2008

“Your ETR newsletter is great – but it seems to be for earners and those that are employed. My husband and I are starting again now, as our business has just failed. We have 6-10 months of rent left and 3 small children.

“Where do you suggest we start rebuilding? I am learning website design and have 3 websites and an e-book. I am getting website traffic, but no sales. How do I get people to buy my e-book?

“Thanks for your help.”

Kate
Geroge, South Africa

Dear Kate,

First things first: One or both of you must be employed. This is important. You have to take care of your family.

If you can, find employment working for a business that is similar to the business you want to start. I explain how to do this in Automatic Wealth for Grads, and I’ve discussed it in several past issues of ETR.

Next, you need to figure out why your last business failed. My bet is that you ran out of money before you figured out how to make profitable sales. That is the main reason businesses in the first stage of development (from start-up to generating reasonable cash flow) fail.

Before you spend another hour on planning your future, buy Ready, Fire, Aim and study everything about stage-one businesses. You’d also benefit from reading Automatic Wealth. Most of what you need to know about being successful is contained in those two books.

Third, if you want to be successful in the e-book business, you have to know how to develop titles that will sell – and you have to know how to sell those salable titles. You will find out how to do both by buying Bob Bly’s e-book, “How to Write E-Books for Fun and Profit.

Keep us posted on your progress.

- Michael Masterson

[Ed. Note: Send your questions to AskETR@ETRFeedback.com. Include your full name, your hometown and state, and the ETR team may answer you in an upcoming issue.]

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The SPV Secret to Getting Others to Do Your Bidding

Saturday, August 30th, 2008

I love the movie business. (You already know that from reading some of my articles in past issues of ETR.) I’ve even produced a feature film. So I happen to know a few people in the “biz.” And a recent encounter reminded of a powerful persuasion technique that can apply to almost any situation.

You see, a few months ago, a couple of independent film producers approached me to help them raise funds for a film they were working on. The movie was almost completely shot. All they needed was about $50,000 for some scenes that they had decided to add.

The producers were willing to give me a piece of the action, as well as a producer credit and a small part in the film, if I could help them find the money. But despite the fact that the film was almost finished and had a few known actors in it, it was still a highly speculative investment. Even so, it was potentially very profitable. And I thought it might be an attractive deal… for the right person.

I knew an investor who was interested in the film business. And it seemed to me that he would be the perfect fit for this particular independent film project.

He was a very shrewd businessman. So, because of the high risk involved, it would’ve been difficult for me to convince him to make the investment based strictly on its profit potential.

I needed to find another way to create intense interest on his part.

The approach I decided to take was to appeal not to his values as a businessman but to his personal values as a family man. I did it by using the “SPV” (stimulating people’s values) persuasion technique.

I knew that this potential investor would do almost anything to help his children. I also knew that he had a son in film school who was studying production. So I checked with the producers and asked if the investor’s son could play a role in the film’s production. They readily agreed. Then I went to the investor and presented the opportunity to invest in the film as one that would give his son’s career a boost.

Was he interested? Of course, he was.

A deal was quickly closed and everyone got what they wanted. The producers got the money they needed to finish the film. The investor got his son some solid experience in his chosen profession. And I got what had been promised to me. Had I approached the investor and presented the opportunity strictly in terms of its profit potential, I’m sure he’d have passed.

Using the “SPV” persuasion technique can be a powerful way to get others to see your point of view and take the actions you want them to take. Here are the basic steps for putting it to work:

Step 1: Analyze the person you wish to persuade.

First, you must get an understanding of the deeply held values of the person you want to persuade. To do that, pay attention to more than what she professes to believe in. You have to observe how she behaves and lives. What kind of clothes does she wear? What kind of car does she drive? Is she always early for work, or does she scramble in 15 minutes late every day? Does she do any volunteer work? The more you know about her, the better.

Step 2: Identify which of the person’s values/beliefs you are going to stimulate.

Let’s say you want to persuade someone to buy an expensive watch. One of the things you notice while studying him is that he wears tailored suits that fit him like a glove and white shirts that are always crisply pressed. So you come to the conclusion that he strongly believes a person has to look sharp in order to be successful. Based on this, you decide to create a persuasion plan that focuses on the way that watch is going to enhance his professional appearance.

Step 3: Create and execute the persuasion plan.

If your target rejects your initial proposal, it is going to be tough to get her to change her mind. (To do so, you’d have to get her to admit that her first decision was incorrect. Not an easy task.) Thus, to maximize your chances, you want to start out with a well-thought-out persuasion plan.

At the very least, that plan should answer the following questions: How will you bring up the matter? Will it be with a phone call, an e-mail, or in person? Will the sole purpose of that effort be to get your target to accept your proposal… or will you mix it with other business or conversation? (In my experience, being direct is the best approach.)

Your target will probably realize what you’re trying to do. That isn’t necessarily a bad thing. In the example I cited above, I made it clear to the investor that I would be benefiting if he put up the money for the movie. It made no difference to him, because he felt that he would be getting so much out of it that mattered to him. In fact, by being honest and up front about what you stand to gain, you’ll strengthen your credibility with the other person. When he understands your motivation, he won’t worry that you might have some sneaky agenda up your sleeve.

As Michael Masterson has pointed out, decision-making is initially the result of a gut reaction, not a rational process. That’s why it’s much easier to convince people to do what you want them to do by using the SPV technique than by simply presenting a logical argument. While this persuasion tool gives them a good reason to say “yes,” it taps into their emotions first. If you can do that, you’ll have the maximum shot at achieving your goal.

[Ed. Note: Knowing how to persuade people can get you everywhere. It can help you move up the ranks in your career, get people to buy your products, and so much more. You can become a Master of Persuasion in your own right by learning more of Paul Lawrence's highly effective persuasion secrets here.  

And for persuasive tactics that you can use to make more money for yourself and your company, check out Breakthrough Advertising. The strategies you'll discover helped one man make over $2 BILLION in sales. Get the details here.]

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Issue#2438 The Bitter Taste of Failure… or the Sweet Smell of Success?

Tuesday, August 19th, 2008

I have spent a lot of time and money on deals that I didn’t get. So what? I always gave every deal my best shot – and, knowing that I had done all I could, I believed that, over time, the numbers would come back my way. My efforts would pay off.

Let’s say you know the sales closing rate is one out of three and you make $100,000 per deal. If your goal is to make $1 million, then you’d better go see more than 30 prospects. Visit 22 instead of 30 and a funny thing may happen. You may go six for 22. And you may go four for eight on your next eight calls.

Businesses fail for all sorts of reasons, many beyond our control. But if you don’t put forth the effort and do everything you can to make yours a success, the only person you can blame is yourself. And the bitter taste of “If only I had…” will last a long, long time.

[Ed. Note: Your best chance of making a business succeed? Getting "insider secrets" from experienced business-builders.

Author and businessman John L. Herman Jr. ("Herman"), who has owned more than 20 companies, has become an expert on why businesses fail. The above article was adapted with permission from Hermanisms: Axioms for Business and Life.

For more information about Herman and his business writing, please visit Hermanisms.com.]

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Get Rich With Rights

Saturday, August 2nd, 2008

“If the TV ads do as well as we hope, you’ll get a big payoff,” said the company’s president as she handed me a check.

I didn’t even bother to ask how much the “big payoff” might be. That’s because the “small money” she’d just handed me was a six-figure amount.

Why was her company paying me so much? And why was she willing to pay me even more in the future?

You see, I’d made a deal with her company to market a product I had the rights to. This – obtaining the rights to a product and then selling those rights to someone else – is a cash-cow of an opportunity that many entrepreneurs ignore.

It’s a great business for two reasons:

1. You can earn unlimited income.

2. It’s possible to start with little to no capital.

For the purposes of this article, let’s define “product” as anything that can be assigned the right to market it. That can include physical products, information products (like instructional courses), or even ideas.

In the deal I described above, I had acquired the rights to a line of natural health supplements. I had crunched the numbers, and they looked very promising. Plus, the supplements had a very marketable USP (unique selling proposition), so I thought there was a good chance they would be a hit with consumers.

Why didn’t I just market the supplements myself?

For one thing, in order for me to fully implement the marketing plan I had in mind, it was going to take a few hundred thousand dollars. Although I had confidence in the product line, it wasn’t a sure thing. And though I could have come up with the money on my own, I didn’t feel comfortable risking that much on a relatively speculative investment.

Besides, my business philosophy is to pursue opportunities that require little to nothing in the way of capital. In this case, some money changed hands when I obtained the rights to market the supplements. But my out-of-pocket expenses were still under $500.

So I felt it made sense for me to sell my rights instead of the supplements themselves.

You may be wondering why a person or a company would be willing to part with their rights to a product. There are several reasons:

  • They may do it because you’ll have to buy the product from them – which means they can make a profit with it without having to do any of the marketing.
  • They may think the product is a dud, and anything they can get by selling the rights is better than nothing. (That was the case with the supplements.)
  • They may grant you the rights on a revenue-sharing basis, where you’ll split any profits you earn.
  • They may simply have no idea how to monetize the product.

All of these reasons give you the opportunity to acquire the rights to a highly marketable product – and then turn around and make big money with it. Here are the basic steps:

1. Find an interesting product with rights that you can control.

You can create the product yourself (a book, video, song, formula, etc.). But it will probably be easier to find an existing product and acquire the rights.

Search the Internet for websites that are old and haven’t been updated recently. What you’re looking for is a great information product that hasn’t been promoted for a while. You can also search manufacturer listings for physical products. Another way to find good physical products is to check inventor chat rooms and sites.

2. Make the deal for the rights.

When you find an interesting product that has potential, approach the owner of the product with a proposal to acquire his rights.

There are essentially two ways to obtain the rights to a product. The simplest is to offer to purchase the rights outright. Once you’ve paid for them, you own them, free and clear.

If you don’t want to shell out the money up front, you can option the rights. In other words, you can agree to buy the rights at a later time for an agreed-upon price. What this means is that if, for example, you option the distribution rights for a patented invention for $5,000 and then sell those same rights to a manufacturer for $100,000… you’ve just made a killing!

3. Monetize the rights.

Once you’ve got the rights to a great product, decide how you want to make money with it. You could sell the product directly to the public. Or you could sell your rights to another company that would then market it. (That’s what I did with the supplement deal I told you about.)

To find a company that you might be able to interest in your product, you’ve got to do some research. Create a list of a dozen prospects, and contact them. If you’re not afraid of personal selling, simply pick up a phone and make some calls. But if you prefer, you can create a sales letter and send it out. Either way, it’s helpful to do a little investigating first to get the names of the people in those companies who are in charge of considering new products. (Those are the people you address your sales letters to or ask for when you call.)

How you structure your deals with those folks depends on the way you negotiate them. You might want to sell your rights outright – or you may prefer to go for profit-sharing.

Either way… you can’t lose.

[Ed. Note: Acquiring and then marketing the rights to products is an amazing way to make a lot of money without much capital. Paul Lawrence reveals his detailed strategies for making money with this business opportunity in his "Getting Rich With Rights" program. Get the details here.

And for a crash course in selling practically anything, check out this book from a man who was directly responsible for over $2 BILLION in sales. Get your "PhD" in persuasion right here.]

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Is It Time to Rethink Your Career?

Thursday, July 31st, 2008

The very worst use of time is to stay at a job for months and years for which you are completely unsuited.

There are a great number of people who spend their whole lives doing something they don’t enjoy during the week, always looking forward to the weekends. They refer to Monday as “Blue Monday” and to Wednesday as “Hump Day.” At the end of the week, they say “Thank God It’s Friday!”

These are men and women with very little in the way of a future. They look upon their jobs as a form of drudgery, a penance they have to pay in order to enjoy their free time. And because of this attitude, they will seldom advance or be promoted.

They will stay pretty much where they are, moving from job to job, and always wondering why other people seem to be living the good life while they feel like they are living a life of quiet desperation.

At my seminars, I am frequently asked by people what they can do to be more successful. In almost every case, they are working in jobs they don’t like, for bosses they don’t particularly respect, producing or selling products or services for customers they don’t care about. And many of them think that if they just hang in there long enough, the clouds will part and everything will get better for them.

But the fact is that you are where you are and what you are because that’s what you have chosen. You can do amazing things with your life, but nobody else can change your situation for you. It’s entirely up to you.

The economic function of your company is to hire people at the very lowest cost so that they can serve customers at the very lowest cost in a competitive market. For this reason, no one has any obligation to pay you any more than you are getting. If possible, they would like to pay you less.

One thing I tell people over and over again is that they must become very good at doing what they are doing if they want to move up in their company. And if they don’t have the inner desire to be very good at their job, it means they are probably in the wrong one.

Excellence is like a ladder, and excellent performance at your current job is like the rungs on the ladder. In order for you to progress, you must become extremely good at what you are doing right now. Once you have mastered your current job, you will automatically move up to more difficult, more interesting, and higher-paid jobs.

Too many people do their jobs in an average or mediocre fashion, with the idea that, when the right job comes along, then they will really do a good job. But for some reason, the right job never comes along. They are always passed over for promotions and advancement. They are always the last ones hired and the first ones laid off.

So be perfectly honest with yourself. Look deep inside and decide what it is you would like to do if you only had six months left to live. What would you choose to do if you won a million dollars in the lottery tomorrow? What sort of work would you do if you were absolutely guaranteed of success in any one field? If you had no limits on your abilities and opportunities – no debts, no problems, no commitments – what would be your ideal job or career?

Research shows that the things people liked to do best between the ages of 7 and 14 were a very good indicator of what they would be most successful at as adults.

A man at one of my seminars told me that when he was between the ages of 7 and 14 he loved to build model airplanes. He built more and more complicated planes, and then built them with engines and flew them in contests.

Today, he is 35 years old. He has a degree in aeronautical engineering. He designs small aircraft. In addition, he owns an aircraft maintenance company and an air charter firm. He is a multi-millionaire, and he feels like he has never worked a day in his life. He has always done what he loved to do and most enjoyed from the time he was a little boy.

If you’re not sure about your true calling, ask the people closest to you. Ask them, “What do you think I would be the very best at doing with my life?” It is amazing how people around you – including your spouse, your best friends, and your parents – can see clearly what you should be doing when often you cannot see it yourself.

Project yourself forward five years, and imagine that your entire life is perfect in every respect. Imagine that you are doing exactly the right job for you, in exactly the right place, with exactly the right people, and earning exactly the amount you want to earn.

What would that look like? Where would you be, and what would you be doing? Who would you be with, and how would you have changed?

When you have that picture in your head, think about the steps you would have to take to get from where you are today to where you want to be in five years. What skills would you have to develop? What information would you have to acquire? What obstacles would you have to overcome?

Success comes from being excellent at what you do. The market pays excellent rewards only for excellent performance. It pays average rewards for average performance, and below-average rewards for below-average performance.

But excellence is a journey, not a destination. You never quite get there. You can never relax. The market is always changing, so what constitutes excellence today will be different tomorrow and very different next year and every year thereafter.

All really successful and happy people know in their hearts that they are very good at what they do. And if you are doing what you really love and enjoy, if you are following your true calling, you will know it too.

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[Ed. Note: Finding your true calling can help you find happiness, success, and even wealth. Put Brian Tracy's strategies to work, and you could have it all. And if you want to find your focal point and learn to maximize your income and minimize your effort, check out Brian's 6-CD Power of Clarity program.]

 

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The Truth About the Vending Business

Friday, May 23rd, 2008

When Steve and his father met with the vending machine distributor’s salesman, warning bells should have gone off in their heads the first time he opened his mouth. "Listen," he told them, "if you want a guarantee, go get a CD at the bank. If you’re businessmen, then let’s do business."

That’s when they should have said, "No thanks." But they had pre-sold themselves on the deal. So they plunked down a quick $5,000 to buy two machines, and they were promised excellent locations.

Now Steve and his father weren’t outright swindled. But the locations they were given didn’t perform nearly as well as the salesman had promised. Steve’s father badgered the distributor for better locations, but they refused. As far as they were concerned, they’d honored the contract – and the lawyer Steve checked with was in agreement.

I’m not going to sit here and tell you that every distributor who sells vending machines in the classified section of your local newspaper will give you lousy locations. But Steve’s didn’t produce enough income to cover his investment in the equipment.

So one of the first "insider secrets" I learned about the vending business is that your written agreement with the distributor must describe the kind of locations you will be getting. It’s unreasonable to expect them to guarantee that a particular machine in a particular spot will bring in a specific minimum income. But you can negotiate for other things. Like traffic – the number of people who work at the location or the average number of people who walk by each day.

If, for example, your agreement calls for the distributor to provide locations in buildings with a minimum of 100 employees onsite, there’s a good chance your machines will be profitable. If you don’t specify the number of employees in your vending location, you could end up in a building with 100 of them… or with five.

You can also negotiate to include a non-compete clause in your agreement stating that no other machines at that location can sell the type of product you’re selling (beverages, snacks, etc.). You may also want to include a pre-approval clause so you can check out the location before your machine gets delivered there.

Admittedly, there are some landmines in the vending business that newcomers have to learn to watch out for. But if you know how to sidestep them, this is a very real profit opportunity. More than 100 million Americans use vending machines every day, National Automatic Merchandising Association spokeswoman Jackie Clark reported to The Christian Science Monitor. And it’s a nearly $30-billion-a-year industry.

The vending machine business is…

Simple: If your machines are at locations that aren’t too far from each other, you (or someone you hire) can easily service your route in one day. And all it requires is loading them with merchandise and collecting the cash.

Lucrative: If you have 10 to 20 vending machines, you can bring in as much as $2,000 a day.

Flexible: Whether you want to be a part-time operator or a major player, this business can accommodate you. You can have as few or as many machines as you want. Some well-capitalized operations have as many as 500 or 1,000 machines.

If you want to get started in the vending business, here are some of the basic steps:

  • Decide What You Want to Sell

You can sell gumballs, condoms, ATM services, phone cards, beverages, snacks, health sundries, etc. in vending machines. I’ve even seen machines that sell makeup, iPods, cellphones, headphones, DVDs, USB devices, and more.

  • Purchase the Machines

You can buy new or used machines from the distributor who will be supplying you with merchandise. I preferred used machines, because I could buy them at a fraction of the price of new ones – and they had very few mechanical problems.

I began with one used snack machine that I bought for $50. Within a couple of weeks, I’d made enough money to buy a number of small machines that dispensed handfuls of candy. These were also cheap – less than $100 each. Within a couple of months, I had a 100 percent return on the cost of those machines, so I started buying some larger snack and beverage machines. In a matter of months, I had a 40-machine route that made a profit of almost $500 for every day I worked it. When I eventually sold the route, I made a profit of 400 percent on the cost of the machines, because they’re worth a lot more on location.

  • Secure Your Locations

Like retail, this business is all about location, location, location. You want your machines in places that have lots of traffic – large companies, auto dealers, hospitals, colleges, airports, etc.

If you buy from a distributor that supplies the locations as well as the machines, follow the advice I gave above to negotiate for good spots. If you’ll be finding the locations yourself, you’ll have to do some work. For my first vending route, that meant marching into business after business and getting a hundred rejections to hit that one "yes." For my second route, I saved time and energy by using direct mail to get leads that I would then follow-up on in person. You can also hire a third party to scout out locations. Most of them get a flat fee that is negotiable, but it usually ranges from $150-$500 for each spot they find for you.

No matter how you find good locations for your machines, you’ll have to use the powers of persuasion you’ve been learning in ETR to convince the owners or managers of those properties to let you set up shop. ] Some of them will want a percentage of the profits. (What you agree to is negotiable, but I would suggest no more than 10 percent.) Others will just want to make sure you will keep the machines well-stocked and in good working order.

  • Service the Machines

Machines in really hot locations may need to be serviced more often, but for my vending business, a weekly visit to the machines to collect the money and restock them was enough. The distributor you buy the machines from will train you on how to do it. It’s not hard. I’m not a very mechanical person, and I had no problems.

So give a little thought to the vending machine business. If you do it right, it’ll be a nice source of side income for you.

[Ed. Note: Paul Lawrence is the creator of the Quick and Easy Microbusiness System, ETR's program for starting a business for under $100. If you're interested in the vending business, Paul offers an audio course that explains exactly how to do it. Check out the details here.]

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Why Good Prospects Don’t Return Your Phone Call

Wednesday, May 21st, 2008

It happens to everyone in the service industry, all the time.

You get a phone call from a great prospect.

He’s a perfect fit for your service – and he seems ready to buy.

So you send him the information he requested.

And then you hear nothing more from him – despite your repeated attempts to get him on the phone.

"What happened?" you ask yourself, agonizing over this seemingly lost opportunity. "What did I do wrong?"

Relax. You didn’t do anything wrong.

"I don’t understand," you think. "He seemed so eager and interested when he first called. Did something happen?"

Yes, something happened. And here, more likely than not, is what that something is…

The day he called to inquire about your service, he had a pressing problem that he wanted to solve fast. But priorities can change in a week, overnight, even in a minute. And suddenly, the problem he called you about is at the bottom of his priority list instead of the top.

However, you don’t know this. And so getting the prospect on the phone is still at the top of your priority list. And that’s where the disconnect is: Closing the deal is now much more important to you than it is to him.

Can you change that?

Some sales trainers would say yes, and give you a bunch of techniques for making the prospect’s need more urgent. But those techniques are largely useless. Prospects move according to their timetable, not yours – and there is nothing you can do to change it.

So how do you save the sale?

Remember, the prospect still has the problem he called you about. And he still needs a solution.

Your challenge is to gain "top of mind" awareness – to implant your service in his mind and link it to the nature of the problems you solve. Then, when the problem pops up and becomes a priority again in a week or a month or a year from now – and it will – he will think of you.

And the way to make that happen is through good old-fashioned follow-up.

If you sell a professional, creative, consultative, or technical service, the following "Triple Play" Follow-Up System can help you increase your closing rate of leads to sales by 50 percent or more.

There are three components to the system: managed contact, automated contact, and random contact.

Let’s take a look at each one. They’re all simple, and anyone can do them.

1. "Managed contact" means you use contact-management software – such as Goldmine or Act – to instruct your PC to automatically remind you when it’s time to touch base with any given prospect.

If you’ve never gotten any feedback from the prospect on the best time to contact him again, schedule regular phone calls or e-mails at an interval that makes sense to you. Perhaps monthly or quarterly. On the other hand, if the prospect has told you the best time to contact him ("Call me after Labor Day"), program your contact-management software to remind you accordingly.

2. "Automated contact" requires you to publish a monthly online newsletter that you distribute free to your clients and prospects.

When you get an inquiry or meet a potential client, you always ask, "May I sign you up for a free subscription to our online newsletter?" Nine out of 10 will say yes, allowing you to add their e-mail address to your subscriber list.

Now, a reminder of you and your service – your e-zine – appears in the prospect’s inbox every month. Which means you’ve got automated monthly follow-up for new leads.

3. "Random contact" means the follow-up isn’t planned. You just do it when the mood or opportunity arises.

The way I do this is to clip articles from the magazines and newspapers I read that would be of interest to particular clients or prospects. I scribble a brief note on each clipping (often nothing more than "John – FYI – Bob Bly"), put it in an envelope, and mail it.

And that’s the Triple Play Follow-Up System in a nutshell: managed contact… automated contact via an e-newsletter… and random follow-up via the mailing of clippings.

Any one of these follow-up methods can help make you stand out in a prospect’s mind – and separate you from your competitors. But the 1-2-3 Triple Play Follow-Up is an unbeatable combination for imprinting your name indelibly on the prospect’s memory… so when a need for your service does arise, he calls you first.

[Ed. Note: Bob Bly is a freelance copywriter and the author of more than 70 books. Together with Michael Masterson, Bob has put together a comprehensive program that reveals insider secrets of direct marketing. Keep in mind that you can use direct marketing to help you grow any business - whether it's a brick-and-mortar store or an online company. Learn the details here.

Sign up for Bob's free monthly e-zine, Direct Response Letter, and get more than $100 in free bonuses.]

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How to Get Other People to Make Sales for You and Boost Your Bottom Line

Wednesday, May 14th, 2008

Teleseminars have helped me make up to $25,000 an hour. They’re my bread and butter.

The most common way to make money with teleseminars is to use them to sell products or services to your existing or prospective customers. But there’s another way.

You can offer special teleseminars specifically for your affiliates.

What are affiliates? They are people who promote your products and services to their customers and prospects. If their prospects buy, you pay them a percentage of the sale. They’re like a sales force you pay only when they produce results.

You can build your business just by teaching your affiliates how to become better marketers. This helps them sell their own products… and it also helps them sell your products.

Your affiliates are essentially treasure maps that lead to treasure chests full of other treasure maps. You can find all those other treasure maps by hosting teleseminars for your affiliates on a regular basis.

These teleseminars are valuable marketing tools in part because they create intimacy. They allow you to talk directly to your affiliates, which makes them feel like part of your exclusive group. They get your affiliates excited about your products and ready to promote them.

Another big benefit of teleseminars is they establish a win-win-win situation. You’ll make more money because you’ll sell more. Your affiliates will make more money because they’ll earn commissions. And – through your affiliates – you’ll be able to give useful, valuable products to many more customers than you could reach on your own.

Giving away useful information for free is a great way to get your affiliates pumped up about selling your products. I’ve done this with TeleseminarSecrets.com, VirtualBookTourSecrets.com, and PodcastSecrets.com – with every program I have to offer.

In my affiliate teleseminars, I talk about all the details of the program I want them to sell. And I tell them all the reasons that a customer would want to buy that program. What makes it superior to other programs. How it can help the customer make money. I also suggest ways for my affiliates to promote the program to their customers. This gets them charged up and champing at the bit to get out there and sell.

When I hosted a teleseminar like this for my 1Shopping Cart affiliates, I got them so pumped up that we saw a nice bump in sales within 24 hours.

The key is to make each teleseminar simple and exciting. And keep it to less than an hour. I’ve found that 45 minutes is the sweet spot.

But it doesn’t end there. I offer a contest for the affiliates who sell the most, plus additional bonuses depending on how many sales they make. I send out e-mails and use additional teleseminars to let all my affiliates know who the top affiliates are, as well as to answer questions and give them more ideas on how they can make more money.

Here’s how you can set up your own affiliate teleseminars:

First, of course, you need to set up an affiliate program. Don’t worry – it’s pretty easy to do.

  1. Make sure your shopping cart can handle affiliates. (Some can’t.)
  2. Put up a Web page with the affiliate sign-up form from your shopping cart.
  3. Your shopping cart will give each affiliate a special link to your products – one created just for that person. This way, you can track which affiliates are bringing in the most customers and pay them accordingly.

Once you’ve got your affiliate program up and running, start coming up with ideas for teleseminars you can offer. For instance, you could hold a teleseminar where you:

  • … reveal how your best affiliates are marketing your products. Interview your top affiliates and have them share their secrets for making money.
  • … recognize best practices and outstanding efforts. Do this by not only teaching your own proven marketing strategies but also by having the affiliates teach what they do – and then openly acknowledging their efforts.
  • … give monetary awards to the "Affiliate of the Month." Feature the Affiliate of the Month on the call and let them share what they do, then mail them a check.
  • … introduce new products and discuss what makes them valuable to your affiliates’ customers. Use the call to teach your affiliates how to sell your new products to their lists.
  • … talk about upcoming events. If you’re doing a promotion of an existing product or a new product launch, this is the time to let your affiliates know about it so they can get it in their calendars.
  • … answer questions from individual affiliates

There’s another way you can use teleseminars to make money with your affiliates. Instead of offering a call for the affiliates, offer a call for the affiliates to promote. They make money on every person who signs up for the call. PLUS, they make money when the people they signed up buy something during or after the call.

Here’s how I did it with my TeleseminarSecrets.com affiliate program. First, I offered a preview call. I charged $20 for the preview call, and I paid my affiliates $18 for every customer they got to sign up for it. Plus, I paid them an additional $900 for each of their customers who signed up for TeleseminarSecrets.com.

Whichever method you choose to use, hosting teleseminars for your affiliates can skyrocket your affiliate marketing campaigns. But as simple as this technique is, it is oftentimes overlooked. Don’t make that mistake. It is a win-win-win situation that can make you lots of money.

[Ed. Note: Alex Mandossian is the CEO of Heritage House Publishing Inc. Affiliate marketing with teleseminars has helped Alex make $25,000 an hour. If you want to learn exactly how he did it, step by step, go to www.TeleseminarSecretsProfile.com, where you'll also be able to get a free custom marketing electronic analysis.  

You can get face time with Alex and other Internet marketing experts at ETR's 5 Days in July Internet Business Building Conference. We can accept only 75 attendees at this exclusive conference, so if you're interested, act soon. Update: As of this morning, fewer than SEVEN seats remain for this 75-person elite event. So get the details right now before every spot disappears.]

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Are There Only 2 Ways to Be Successful in Business?

Saturday, May 3rd, 2008

I was browsing through the Robb Report recently while in a cigar shop in Denver. One article caught my eye. It was a profile of a man who developed a line of five-star Asian resorts. In talking about his business, he said something like, "There are two ways to be successful in business. You can produce a very inexpensive product and sell it to a great many people. Or you can produce a very expensive product and sell it to a very limited number of people. I chose to do the latter."

I thought that was pretty good. And fledgling entrepreneurs should spend some time thinking about it before they decide what kind of business they want to get into.

Unless, that is, they want to be information publishers. Selling information gives you the opportunity to do both.

Here is how it works.

You create an information product that is, in some way, unique. You offer it for free by way of a website, blog, or e-letter. You build a list of qualified prospects that way. Then you introduce low-priced products to them, products that somehow provide them with benefits they can’t get from your free service.

The buyers of these inexpensive information products become your "house" or "core" file of customers. You treat them like gold by offering them other free benefits and plenty of opportunities to buy more inexpensive products.

When your house file is sufficiently large (say, 10,000), you develop an expensive product. You sell that product to your house file and achieve a response rate you couldn’t possibly get by going to outside files. If that goes well, you develop and sell a second and even a third expensive product. The buyers of these expensive products become your VIP file. During boom times, you can develop third-level, super-expensive products to sell to your VIPs. These people will obviously be a very elite group, the kind of people who would vacation at the luxury Asian resorts developed by that fellow profiled in the Robb Report.

What I’ve just described is the business model that is available to Internet information publishers today. It’s no wonder why so many ETR readers want to be involved in this growing field.

[Ed. Note: Don't be intimidated by the prospect of starting your own Internet business. It's easier than you think. If you want directions for getting your own online business off the ground, you might be interested in ETR's Magic Button program. Get the details here.]

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