Faster and Better Phone Calls
Important phone calls are stressful. And when you’re under stress, you’re not as clearheaded as you should be. The result is often an incomplete conversation. (“Damn! I should have said this.” Or, “Why didn’t I remember to ask that?”)
Make your important phone calls more productive by briefly outlining what you need to find out and what you want to get accomplished. Keep that outline in front of you while you talk.
It’s also a good idea to:
1. Start off by stating the amount of time you expect the call to take.
2. State the purpose of the call — and make sure the other party agrees.
3. Issue a warning a few minutes before you have to get off the line.
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“Just wanted to comment on your recent ETR newsletter about the junkie’s secret. While most of your ETR writings are very good (which is why I keep reading them), this one was a gem. You hit the nail on the head. It was insightful, inspiring, true to life.
“It was a great piece.”
Mike Gouin
Cincinnati, OH
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