Do You Have a Reputation for Reliability?
In some ways, I’m a very reliable person. I’m very loyal. And I’m very committed to my work. But in most other things, such as returning phone calls and e-mails in a timely manner, showing up for appointments on time, and meeting deadlines, I’m not so good. I make up for my deficiency by apologizing profusely and then giving more than I promised in the first place.
That said, I’m the first to admit that having a reputation for reliability is an extremely valuable asset. So here’s what I’m doing about it…
- To improve my record of returning calls and e-mails on time, I’m blocking out adequate time each day on my calendar for doing nothing but that. I shut the door. I tolerate no interruptions. I get to it and get it done.
- To make sure I get to appointments on time, I’m reviewing my calendar first thing each morning and e stimating – realistically – how long it will take to get to each one. To make it easier to leave on time, I’m making it a point not to start on a major task 15 minutes before I’m supposed to be on my way.
- If I am being asked to do something that I know I won’t be able to do right away, I don’t put it off in the hope that I ‘ll find the time to try later in the day. I r espond to the request immediately (during my blocked-out time), saying that I intend to have it done by a certain date. Then I put that deadline on my task list.
If you, too, have reliability “issues,” I suggest you do the same.
[Ed. Note: Reliability is just one of the traits that make a successful businessperson. For more tips on communicating with colleagues effectively, projecting power in the workplace, and persuading others to follow your lead, check out Michael Masterson's book Power and Persuasion.]
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