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Read Suzanne Richardson's previous newsletter articles below:

The Absolute Worst Place for Your Business

Wednesday, January 7th, 2009

The 113 miles of Highway 87 between Great Falls and Havre in Montana is desolate. A half-dozen or so tiny towns have cropped up in places. But mostly there’s just the two-lane road, vast expanses of prairie, and the enormous canopy of sky.

Nineteen miles south of Havre – smack in the middle of nowhere – is the Northern Winz Casino. The 20,000-square-foot monstrosity of a building boasts 350 slot machines and a huge parking lot.

Now, I’m not privy to how well the casino is doing. But rarely have I driven past and seen more than 20 cars in the lot. And I’m guessing that, even on Highway 87’s busiest days, no more than a thousand cars pass the Northern Winz. (And how many of those are going to stop their purposeful drive to the airport or Canada to play the slots?)

This casino breaks one of Michael Masterson’s core business principles: Make sure there’s a market for your product or service before you set up shop.

One way to know whether there’s a market? If someone else is there before you. The Northern Winz is operating under the “Build It and They Will Come” theory – establishing itself on an otherwise bare stretch of land and hoping to attract customers. A better plan of action would have been to open up next to an already-successful casino.

This business-building “law” is true whether you’re a brick-and-mortar operation or an information-publishing start-up. Take a look around. If someone else is doing what you want to do… and succeeding… you have a good chance of making it work for you. If all you can see is empty prairie, you need to go back to the drawing board.

[Ed. Note: Master a few simple secrets of classic marketing, and you can sell snow to a polar bear. Discover 12 of the most effective marketing strategies around in Changing the Channel, the Amazon.com best-seller by marketing masters Michael Masterson and MaryEllen Tribby. Pick up your copy today.]

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The Choice Is Yours

Monday, January 5th, 2009

“Will you be having our Tropical Sunrise Margarita or a glass of our Strawberry Lemonade?”

The waitress looked at me expectantly. For a second, it felt like those were my only two choices – and I almost said, “Margarita please.”

But then I shook my head and asked for a water.

I’d almost given in to a classic sales strategy. Expert copywriter John Forde calls it the “Foregone Conclusion” technique. And you might want to put it to work in your marketing efforts.

The idea is not to offer your prospective customers a choice between buying or not buying. Instead, you offer them a choice between buying one thing… or another.

“The door to deciding whether or not to buy at all is already closed,” says John.

With this technique, you make the assumption that the customer has already decided to buy something that you’re offering. Then only decision left for him to make is whether to choose option A or option B.

[Ed. Note: You can get weekly insights into the world of copywriting and marketing from John Forde just by signing up for his e-newsletter Copywriter's Roundtable. And you can learn a dozen of the most effective marketing strategies around just by picking up a copy of the Amazon.com best-seller Changing the Channel: 12 Easy Ways to Make Millions for Your Business by Michael Masterson and MaryEllen Tribby.]  

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What’s Just as Important as Your Product?

Monday, December 29th, 2008

My hand was already reaching down to toss it in the trash… but, suddenly, I stopped.

I lifted the catalog back up… and examined the front cover again.

“Free Shipping – No Minimum Order.”

Hmm, I thought. Maybe I’ll just take another look inside and see what I can find.

I love free shipping. It can persuade me to buy something… even if I wasn’t going to buy anything in the first place.

What sort of magic is at play here?

I never really thought about it until this year’s Info Marketing Bootcamp. Then, during his Lifetime Achievement Award acceptance presentation, Bob Bly said something that clicked: “Sometimes your bonus is just as important as the product you’re selling.”  

Take a look at any sales letter… or any infomercial… even some banner ads… and you’re bound to find a bonus.

A bonus is the free special report you get when you sign up for a newsletter… the MP3 download you get when you buy a book… the 6-in-1 kitchen tool and set of precision steak knives you get when you order a Ginsu knife… or the free shipping you get when you order a Land’s End fleece jacket.

Sometimes, as Bob pointed out, the bonus is that little extra push your customer needs in order to buy. A really good bonus shows her just how much value she is getting for her money.

In one example that Bob gave, a newsletter publisher compiled a “best of” collection of his most popular column. When he started offering the compilation as a bonus, subscription rates skyrocketed. Another newsletter publisher found that when he offered a reprint of his annual industry salary survey as a bonus for new subscribers, orders for new subscriptions increased 25 percent.

So the next time you come up with a sales offer, make sure you include a valuable bonus that can give your customer one more reason to buy.

[Ed. Note: Bob Bly - in addition to being the author of over 70 books and an expert Internet marketer - is a contributor to ETR's exclusive business-building program, the Internet Money Club. Not only will this program teach you techniques that marketing masters use to create monster sales, it will show you how to pick a product, set up a website, and pull in targeted, qualified traffic. And that's just for starters. Learn how to create your own Internet business this year, regardless of the current level of your technical or marketing know-how.

Sign up for Bob's free monthly e-zine, The Direct Response Letter, and get more than $100 in free bonuses.]

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What’s Cooler Than Cool?

Saturday, December 27th, 2008

Driving through Montana on a recent visit to my family, my car’s thermometer hit a number I haven’t seen in years: 24 degrees… below zero.

As a Montana native, I’m no stranger to severe dips below freezing. But there are places where it gets even colder than my home state.

In the U.S., the coldest temperature recorded was minus 79.8 degrees Fahrenheit in the Endicott Mountains of northern Alaska. Worldwide, the coldest temperature recorded was in Vostok, Antarctica – minus 129 degrees Fahrenheit.

But that’s nothing compared to what physicist Wolfgang Ketterle has cooked up. At the Massachusetts Institute of Technology in Cambridge, Ketterle and his team “created” the lowest temperature ever recorded: 810 trillionths of a degree Fahrenheit above absolute zero. (Absolute zero is minus 459.67 degrees Fahrenheit.)

(Source: LiveScience, InfoPlease, and SmithsonianMag.com)

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How to Confuse an Internet Marketer With Just 2 Words

Wednesday, December 24th, 2008

Here’s an easy way to octuple your revenues: Collect your customers’ e-mail AND mailing addresses.

You’re already aware of just how important it is to collect your customers’ e-mail addresses. Once you have that valuable bit of info – and permission to e-mail to them – you can send useful advice, updates on your company, and sales letters for your products.

But why does Internet marketing expert David Cross recommend that online marketers get their customers’ postal addresses too?

Businesses that have – and utilize – both their customers’ e-mail and regular postal addresses as part of their marketing efforts report remarkable results,” says David.

In fact, he says, revenues from those customers (with whom you communicate via both e-mail and snail mail) are between 8 and 12 times the revenues from customers with whom you communicate using only one of those channels.

So get out there and start grabbing e-mail AND postal addresses. Then make sure you communicate with your customers regularly using both.

[Ed. Note: The more marketing "channels" you use to communicate with your customers, the higher your chance of getting them to buy. To learn more about marketing with multiple channels, pick up a copy of the Amazon.com best-seller by Michael Masterson and MaryEllen Tribby - Changing the Channel: 12 Easy Ways to Make Millions for Your Business.]

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My Favorite Holiday Tradition: Sharing the Wealth

Tuesday, December 23rd, 2008

On the outside, the church looked empty. Inside, it was a buzzing hive of activity.

Men and women formed makeshift assembly lines, popping Barbie dolls and teddy bears and Ninja Turtle pajamas into boxes. Others filled paper sacks with canned yams and string beans, boxes of Stovetop stuffing, and mesh bags full of potatoes. Frozen turkeys were added later.

When I was in high school, my best friend and I always volunteered to help.

Sometimes we would fill those bags and boxes with toys and food. We’d base the contents on lists that described the needs of the families we were “shopping” for. (This family has a baby – don’t forget the formula and diapers. This family has a wheat allergy – so leave out the bread. This family has a little boy – make sure you include a monster truck.)

Other times, we’d stand at the door, gathering stuffed animals and board games, underwear and socks, canned cranberry sauce and carrots from red-nosed, bundled-up donors, and then distribute them to the people working inside.

Once filled, the bags and boxes would be handed off to other volunteers, who’d swoop them off to the Salvation Army to be picked up by the families in need.

There’s so much to be thankful for around the holidays. And I loved those days of helping to make Christmas a little merrier for people going through a rough time.

[Ed. Note: What's your favorite holiday tradition? Let us know right here.]

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Your Special Holiday Gift from Early to Rise

Monday, December 22nd, 2008

Suzanne Richardson reveals a quick and easy tool that can make your writing at least twice as effective.

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Make 2009 Your Best Year Ever – Resolution #1: Become a Writer (Even If You’re a Really Bad Writer Now)

Monday, December 22nd, 2008

A brand-new year is just around the corner. And though, here at ETR, we firmly believe that you can make major changes in your life at ANY time, January always feels like the perfect time to set some new goals for yourself.

We want to help you kick off the year right. So for the next 12 days, a dozen ETR experts will be suggesting specific resolutions that could make 2009 your happiest, most productive, healthiest, and most prosperous year yet.

To get the ball rolling, I have a simple one for you: Become a writer in 2009. And today, I’m going to explain why this should be on your list of resolutions for 2009 – and then show you a surprisingly easy way to accomplish that goal.

First things first. Writing can…

• Help you get your business off the ground. Writing an e-mail newsletter is an inexpensive way to market a fledgling business. Michael Masterson began Early to Rise with around $1,000, a simple website, and a newsletter. Originally, it was sent only to his friends and colleagues. But it grew. Now, ETR is a $26 million business with over 440,000 readers.

• Help you become wealthy. I’m not suggesting that you’ll be the next J.K. Rowling. Most fiction writers struggle to get published, let alone make a living. But copywriting is a career path that can really rack up the cash. Clayton Makepeace, Bob Bly, Paul Hollingshead, Don Mahoney – each one of these men makes hundreds of thousands of dollars each year by writing sales copy.

• Move you up to the top of your company. This is another way to make copywriting pay off for you. After all, as Michael Masterson has pointed out in ETR many times, the best way to get promoted is to get into the profit centers of your company. Writing copy that helps directly bring in money is one of the quickest ways to do it.

• Help you find a job – in any economy. A recent survey by the National Association of Colleges and Employers (NACE) found that the number one thing employers look for in new employees is “communication skills.” And a 2006 survey of 431 human resource officials indicated that those skills aren’t easy to find. Forty-seven percent reported that their employees who were graduates of two-year colleges were deficient in written communications, and 81 percent reported that their high-school-graduate employees had the same deficiency.

So if you know how to write, you’ll give yourself a big lead over other people competing for the job you want. Not convinced? My ability to write is what got me a job at ETR – fresh out of grad school, with very little work experience. And it helped me become Managing Editor in six short months.

• Help your business grow. The more traffic you get to your website, the more chances you have to find paying customers. And filling your website with high-quality content is a great way to get Google’s attention… and start attracting visitors.

Julie Broad, a member of ETR’s Internet Money Club, started her Internet business around this time last year. Then she started writing articles on real estate investing for ETR. (In fact, we have an article by Julie in this issue.) Soon afterward, her site’s traffic had increased 10 times. All because she was exposing her ideas and expertise – through writing – to ETR’s subscribers.

• Help build your credibility. Writing articles about your area of expertise can establish your credibility and help you get published in top publications in your industry.

Bob Bly shares this observation on the subject from E.U., a successful publisher: “It is simply amazing the reverence people have for the printed word. Simply because a person has written a book about a subject, people think he has something to say about it.”

And those are just a few reasons.

But it seems to me that a lot of people are intimidated by the idea of becoming a writer. If that’s the way you feel, I have (as I said at the beginning of this article) a super-easy way for you to do it:

Just get started.

If you don’t start writing, you won’t ever become a writer. 

I know a very smart, very experienced marketing expert we’ll call “Alec.” He has thousands of good ideas and a brain full of useful advice. But as soon as he tries to put it down on paper, he gets stuck.

He’s been invited to be a guest writer for a well-known marketing publication. And appearing in that publication’s pages could enhance his reputation, help him reach hundreds of thousands of new prospective customers, and get the attention of industry giants who could propel him to greater success.

But because he can’t even bring himself to start writing down his ideas… he’s missing out on all that potential.

This first step is very important. (And it works for any type of writing – articles, sales copy, fiction.) You simply choose an idea – one small idea that you’d like to share. And you write it down.

Then you give it to three people to read – even if those three people are your spouse, your best friend, and your grandmother. Or you post it to your blog, save it on your computer, put it in your journal. Just get it out of your head and onto the page.

And you do the same thing the next day… and the next day… and the next day.

Don’t worry about grammar. Don’t worry about spelling. Or whether you expressed yourself well. You can hone your writing skills later. (And, by the way, ETR has tons of great advice on that subject. To access it, all you have to do is a quick search through our Archives.)

Side Note: Many successful writers – including Clayton Makepeace, Michael Masterson, Charlie Byrne, and John Forde (to name a few) – write beautifully. So it’s worthwhile to learn what it takes to be a fine writer. But when you’re just starting out, doing the actual writing is much more important than crafting elegant sentences and paragraphs.

The thing is, if you wait until you can write like Jane Austen… or if you wait until you have a big list of potential subscribers to your not-yet-launched newsletter… or if you wait until you “get inspired” – you will never get started. You will NEVER become a good writer. And you won’t get any of the benefits that come with being a good writer either. So don’t wait. Start right now.

Michael Masterson has said it hundreds of times: Ready, Fire, Aim. You’ve already got the experience or the passion or the ideas. So you’re Ready. Now it’s time to Fire – to start writing about it. And then you can work on the Aiming/improving.

Pick up a pencil or open up a Word document and write something down. Right now. It’s as simple as that. If you can’t think of anything else, do this: Write an e-mail to us at ETR telling us what you think we can do better. Then send it to us at AskETR@ETRFeedback.com. We’re always eager to hear from our readers.

[Ed. Note: Writing down your ideas is a great way to start an e-mail newsletter. And starting an e-mail newsletter is the perfect low-cost way to get your Internet business up and running. For more advice about creating your own e-newsletter - plus step-by-step guides to product creation, marketing, website development, and much more - join ETR's Internet Money Club. Our team of experts will walk you through everything you need to know to start a business that could earn $100,000 to $25 million a year. Space is limited, so find out now if you can still enroll in the "Class" of 2009.]

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No Need for Lozenges

Wednesday, December 17th, 2008

I hate licorice. So when my mother put a steaming mug of tea in front of me that smelled horribly of the stuff, I wrinkled my nose.

“Drink up,” she said. “It’ll make your throat feel better.”

Traveling to Montana to visit my folks, I’d picked up a bad cold – complete with a raging sore throat.

Dutiful daughter that I am, I drank the tea. And after a few sips, my throat felt better. After I’d finished two mugs, it was like I had no sore throat at all.

What is in this? I wondered.

My nose didn’t mislead me. Turns out the tea’s primary ingredient is organic licorice root. The National Institutes of Health (NIH) website concurs that this is commonly used to soothe sore throats.

But that’s not all licorice root can do. According to Dr. Ray Sahelian (www.RaySahelian.com) , an expert in supplements, “Licorice has compounds that can enhance the immune system, provide antioxidant support, support healthy levels of cholesterol, and thin the blood.” He cautions that large amounts of the herb can elevate blood pressure.

If you get a cold this winter, forget sugar-filled lozenges. Instead, try a licorice root brew to ease your symptoms. The tea that worked so quickly for me is called “Organic Throat Coat” by Traditional Medicinals. But if you type “licorice root tea” into Google, you’ll get plenty of other options.

[Ed. Note: If you look around, you can find lots of all-natural methods for staying healthy. Now, you can access the latest breakthroughs in weight-loss programs, healthful recipes, and other ideas for achieving optimal health - all from one of the largest integrative-medicine practices in the country. Learn more here.] 

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Whose Time Is More Valuable?

Monday, December 15th, 2008

Would you look into your client’s eyes and say, “My time is more valuable than yours”?

Of course not.

But business people the world around do basically the same thing all the time. I’m even willing to bet that you’ve done it yourself.

Last Friday, it happened to me three times. First, I waited until 7:45 for my 7:30 yoga class to begin. Then I waited 25 minutes in the dentist’s office. And then I waited an hour for a pre-scheduled phone call with a real estate agent. (By the way, the only person who apologized for the delay was my yoga instructor.)

In each case, the message was clear: These people are important, and their time is valuable. And mine isn’t.

If you’re making your clients wait, you’re sending the same signal. And that lack of respect for their time could make them head for the door.

I know, I know. You don’t mean to make people wait. But when unexpected “emergencies” come up, you just can’t help it. Well, Bob Cox, ETR’s expert on achievement and productivity, has a solution for you. “Unplanned events will demand your time every week,” Bob says. “To minimize the amount of time these external distractions ’steal’ from you, add a buffer to your daily to-do list.”

This might take a little trial and error. The idea is to find out how long it generally takes you to perform a service – whether it’s shampooing a dog or tailoring a suit or cleaning someone’s teeth. Then, once you have an average, add on a little extra time.

For instance, if you’re a personal trainer and your sessions tend to run five minutes late, give yourself a 10-minute cushion. That way, if you’re running late – or some of your clients are running late – you have a few minutes you can “borrow” from without eating up your other clients’ time. And if it turns out that you don’t have to use up your cushion, you’ll have some extra time to catch up on paperwork or find more clients.

[Ed. Note: Buffer time is just one of the billionaire success strategies you can learn from Bob Cox. He's worked closely with four of the world's wealthiest men, and he's figured out the simple yet powerful techniques they - and others like them - have used to supercharge their earnings. Learn how to unleash your own inner billionaire here.]

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4 Simple Ways to Make Your Writing More Readable

Wednesday, December 10th, 2008

Getting your prospective customer to start reading your sales copy is your most important task as a marketer. But if your readers get turned off just by looking at it, you’ve lost them – and any potential sales – for good.

One of the best – and easiest – ways to make your writing more readable is to add more white space. But Charlie Byrne recommends four other super-simple “tricks”:

1. Use dashes.
2. Use bullets.
3. Use ellipses.
4. Occasionally bold and italicize key words and phrases.

Solid blocks of text look boring. Worse, they look like work. Sprinkling your text with bullets, dashes, ellipses, and bold or italicized words breaks up the text and makes it look easy to read… which automatically makes it more inviting to your reader.

Then, once you get your prospect to start reading, you can win her over with your persuasive, compelling sales copy.

[Ed. Note: Writing well is one of the most valuable skills you can learn. And if you master one type of writing - copywriting - you can persuade and influence others... sell more for clients who hire you (and command top dollar)... start your own business... and much more. Get all the secrets behind mastering this skill right here.]

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Yes, Your Voice Counts

Tuesday, December 9th, 2008

I was proudly sporting my “I Voted Today” sticker when I ran into a friend.

He hadn’t bothered to vote. Why? He was afraid his vote wouldn’t count.

Of course, that’s just not true. Every vote counts for something – even if it doesn’t swing a state or win an election.

But maybe, when it comes to ETR, you’re feeling the same way as my friend felt. That there’s no point in speaking up.

The thing is, your “vote” counts around here, too.

We read each and every comment our readers make. We take your criticisms into account, we carefully consider your ideas, and we appreciate your taking the time to let us know what you’re thinking and how you’re progressing.

So if you haven’t let us know what you think or how you feel, please do so! Here are five ways you can make sure your voice is heard:

• E-mail us. Have a question? Want to tell us that you particularly enjoyed an article? Jot it down in an e-mail and send it to us at AskETR@ETRFeedback.com. We love to get customer comments – and we depend on you to let us know what we’re doing right and what we can do better.

• Post a review on Amazon. Just finished Michael Masterson and MaryEllen Tribby’s new book Changing the Channel? Finally got a copy of Automatic Wealth? Let us know what you thought – and read others’ reviews – at Amazon.com.

• Start a thread on our reader’s forum. If you want to discuss an ETR article… get feedback about your business idea… or find support for your weight-loss plan, check out our SpeakOut forum.

• Post comments on our website. Did an ETR article pique your interest… or even make you mad? Share your thoughts in the comments section following each article on our website.

• Submit a ticket. If you have customer service issues, we want to know about them. All you have to do is submit a ticket right here, and one of our customer service team members will answer your question or find a solution to your problem.

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The Power of a Team Meeting

Monday, December 8th, 2008

Meetings get a bad rap. But if you think your company would be better off without them, you may want to reconsider.

ETR has a company-wide team meeting every Wednesday. It takes 30 minutes, and it’s a chance for all employees to share the projects they’re doing and the results they’re seeing.

“This is a great opportunity to spark ideas in your teammates,” MaryEllen Tribby says. “Maybe the Google AdWords project Alexis is working on could dovetail nicely with Edwin’s project. Or maybe Cecily’s media buying experiences can help Nicole save money on her own marketing expenses.”

Team meetings are not only good for the company as a whole, they’re good for individual employees.

“As the company grows,” MaryEllen says, “sometimes the only chance you’ll have to get some face-time with your boss is during those meetings. If you express interest in the projects you’re working on, and discuss the results you’re seeing, you could be showing your boss just how valuable you are.”

So don’t roll your eyes the next time you look at your calendar and see you have a company meeting scheduled. Instead, think about what you’re working on. How it can benefit the team. How it can showcase your hard work.

As MaryEllen says, “This is your chance to shine.”

[Ed. Note: What do you think of team meetings? Are they valuable or not? Let us know right here.]

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Quick Tip: A 3-Letter Timesaver

Wednesday, December 3rd, 2008

Had Charlie gone batty? Was his keyboard shorting out?

He’d just sent me a curious e-mail. It was entirely blank. But the subject line said: “Sales copy good to go. <EOM>”

“Huh?” I thought.

Trusty Google had the answer.

Turns out that “EOM” is an acronym for “end of message.” It’s often used in e-mails, when the entire content of the e-mail is contained in the subject line. That way, the recipient doesn’t have to open the e-mail at all.

A tiny, three-letter timesaver. See if it can speed up your e-mail communications today.

 

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The Simplest Way to Make Your Writing More Readable

Monday, December 1st, 2008

You can make your writing twice as readable – and, therefore, twice as powerful – by taking advantage of one amazingly simple little secret. It will take you about 30 seconds to learn. And it will help you for the rest of your writing life.

Simply use more white space.

Charlie Byrne, ETR’s Associate Publisher, demonstrated how this “trick” works just the other day.

A new writing assistant had drawn up a chapter-by-chapter summary of Michael Masterson’s book Ready, Fire, Aim. She’d done a good job with the content, but it was next to impossible to read. That’s because she stuck everything into big, blocky paragraphs.  %%track {http://web-purchases.com/700SRFA/E700J910/?o=[messageid]&u=[memberid]&l=[urlid]} -name {edmen-RFA-E700J910}%%

“I can’t believe how often I see this from would-be writers and copywriters,” Charlie told us. “My brain immediately says, ‘Nah, sorry. Looks like too much work to read this. Next?’”

So he copied the writing assistant’s summary into a new document… and added a few paragraph breaks.

Ta da! It was suddenly easy on the eyes and much more inviting to read.

[Ed. Note: Writing well is one of the most valuable skills you can learn. And if you master one type of writing - copywriting - you can persuade and influence others... sell more for clients who hire you (and command top dollar)... start your own business... and much more. Get all the secrets behind mastering this skill right here.]

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The Dangers of E-Mail, Part 1: The Angry E-Mail Effect

Friday, November 28th, 2008

You open your inbox, and there it is … an e-mail, waiting patiently for you to read it and respond. A few seconds, a few quick keystrokes on your laptop, a click of the send button, and your response is shuttled instantaneously to its recipient.

It’s quick and easy.

But therein lies a hidden danger …

The ability to respond quickly and easily via e-mail can land you in scalding water.

For one thing, it takes the thinking out of your response. You can “blurt out” anything in just a few seconds. Click send before you’ve had a chance to reconsider … and your words are going to be delivered, whether you like it or not.

This can be a big problem when you respond in anger. Take “Glen,” for example. A top-level executive at ETR sent him an e-mail that didn’t make Glen happy, and Glen shot off an angry reply … full of curse words, overblown accusations, and defiant remarks.

Can you recover from mouthing off like that to your superiors? Possibly. But I wouldn’t want to try it.

Instead, think long and hard about your response before you send it. If you’re angry or upset, give it at least 24 hours. If you must put your feelings in writing immediately, do so in a blank e-mail or, better yet, in a Word document. (That way, there will be no chance that you’ll accidentally send it.) Once you’ve cooled down, write a new response. You’ll probably find that you’re able to explain how you feel in a calmer, more rational way.

[Ed. Note: Have you ever sent an angry e-mail ... and regretted it? Let us know right here.] (To protect everyone’s identity, please use initials or pseudonyms!)]

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Learn Something New Every Day

Thursday, November 27th, 2008

Guess what? You don’t know everything.

And MaryEllen Tribby doesn’t either.

If you think I’m being impertinent, please read on…

MaryEllen, as you know, is a successful woman. She’s got 20+ years of publishing and business experience. She’s responsible for more than tripling ETR’s revenues in 15 months. And she’s the co-author of an Amazon.com best-seller.

There’s no doubt she’s an expert in marketing and business building. And she has a lot to teach.

In fact, she let a truly important lesson drop last Wednesday morning, during an informal chat before a meeting.

A couple of ETR staffers had just returned from a search engine marketing conference. They were talking about one of the other conference attendees who’d put up a stink. He was an expert in search engine marketing, he kept saying. And the conference leaders had a lot to learn from HIM – so he wasn’t going to listen to what they had to say.

“I’ve occasionally run into people like that,” MaryEllen said. “They’re accomplished in their careers and, for some reason, think there’s nothing left for them to learn.”

“I hate that attitude. If you get to a point where you believe you know everything, you’re done. You’re just done.

“You can learn something from everyone, every day. Even when I’m speaking at a conference, I always listen to the other speakers’ presentations. Because you never know what useful idea or process you’re going to pick up.”

A big part of being successful is opening yourself up to new ideas, new people, and new experiences. If you’re not always learning – actively – you might as well pack up shop.

If the CEO of a multimillion-dollar company can say she still has things to learn, so do you. So make sure you get out and learn something new – every single day.

[Ed. Note: You can learn more from MaryEllen - and get the benefit of her massive marketing expertise. Just pick up a copy of the book she co-wrote with Michael Masterson - Changing the Channel: 12 Easy Ways to Make Millions for Your Business - and supercharge your learning curve.]

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The Grouchy Traveler’s Guide to Airplane Etiquette

Saturday, November 22nd, 2008

Traveling. You’re stuffed into a tiny metal cylinder for hours at a time. You’re cramped. You’re hungry. You’re slammed up against a stranger. So why make it any worse than it has to be?

But some people seem to think that the world exists for them and them alone.

Take, for instance, the gentleman who sat down beside me on my flight home after Bootcamp, pulling on the seat in front of him as he eased into his. He proceeded to pick his nose, sneezed, and then kept creeping into my personal space. (Every time his arm touched mine, I’d squinch a little closer to the window. Only to feel his arm touching mine – again.)

The two hours I spent on that plane rank right up there with getting my wisdom teeth removed as one of my top-10 most uncomfortable experiences. (At least I was knocked out for the wisdom teeth!)

Travel – extra costs, constant delays, overworked airport personnel – is already high-stress. And with the holidays coming up, you’re probably going to see bigger crowds and feel even more frazzled.

Here are seven rules to make sure you never drive your seatmate as crazy as mine drove me. They’ll make you a lot more pleasant to travel with. And here’s hoping your good manners will rub off on those around you.

Travel Manners Rule #1. Keep it down.

iPods are super. Portable DVD players – great. But I don’t want to listen to the latest Jonas Brothers CD or listen to you guffaw at Steve Carell’s antics in Get Smart. Bring headphones with you – noise-canceling headphones. Because they keep outside noise to a minimum, you’ll be able to do your listening at a more reasonable volume. That’ll keep your seatmates happy and protect your hearing. Hold the headphones about a foot away from your body. If you can still hear something, it’s too loud.

Travel Manners Rule #2. Watch what you eat.

Yes, it’s annoying that most airlines have eliminated any sort of food service. But there’s nothing worse than getting my nose up-close-and-personal with my seatmate’s egg salad sandwich and side of Funyuns. Before you wrap up that garlic sausage hoagie to enjoy on the plane, remember – smells that make your mouth water just might curdle someone else’s stomach.

Helena Echlin of Chow.com offers a few suggestions: Bring cold food, which is less aromatic than hot food. (She recommends sushi, wraps, and sandwiches.) Avoid tuna. Skip “crumbly or slithery” foods like crackers and noodles. And give your trash to the flight attendant as soon as possible.

Travel Manners Rule #3. Watch your mouth.

For my last trip to Delray Beach, I’d printed out a stack of articles to edit. When my seatmate sat down, I smiled and agreed that the weather was delightful. But then I got back to reading and making notes. He, however, kept asking me questions and making comments about the weather. Hey – I’m fine with exchanging pleasantries and sharing a little small talk. You never know who you’ll meet on a plane, after all – a potential partner, customer, or future boss. But if I’m reading or sleeping or otherwise engaged, don’t try to strike up a conversation.

A Harris Interactive and Yahoo! FareChase poll found that 50 percent of people surveyed dread sitting next to an overly garrulous seatmate. And a CheapFlights.com survey found that Chatty Cathys are the most offensive violators of airplane etiquette.

Travel Manners Rule #4. Pay attention to boundaries.

• Armrests. I’m sorry if the armrest between us is uncomfortable. But we are already closer than I want to be, and that slim metal rectangle is the only thing separating my space from yours. So keep it down.

• Leg room. Yes, your carry-on is too big to really fit under your seat. But that doesn’t mean you can stretch out your legs under MY seat.

• Under the seat. Your carry-on luggage – that includes your purse, ladies – goes under the seat in front of you. NOT under the seat you’re sitting on. I don’t know why this is the rule, but it is. And if you shove your laptop under your seat, you’re robbing the person sitting behind you of leg room and a space for her own bag.

• Tray tables. I’m happy to keep your drink on my tray table when you head to the bathroom. (Not so much when you’re just sick of having your tray table down.) But ask first.

Travel Manners Rule #5. Keep your toys quiet.

I’m not a parent, so I’m sure there’s more to picking out toys than finding those that might be least annoying to other people on an airplane. But even if that beeping fire truck is Jimmy’s favorite, leave it at home.

Travel Manners Rule #6. Figure out which seat you’re in.

On one of my trips home from Florida, I overheard a conversation I’ve heard a dozen times:

“Oh, I think you’re in my seat.”

“What? I’m in 10C. That’s this one.”

“Um, no it isn’t. You’re sitting in 10D, not 10C. 10C is the aisle seat, not the window.”

“Oh, sorry, I thought it was the window.”

Even if it’s your first time flying – ever – it’s not hard to figure out where you’re sitting. First, look at your ticket. Prominently, under “seat,” you’ll see a number next to a letter. That’s your seat.

Now, take a look around the airplane. Turn (mentally, if you like) toward the front of the airplane. Starting on the left and moving right, the seats will be lettered A to D (or higher). So A is always the window seat. The highest letter (C on most Embraer planes, F on most Boeing 737s, L on Boeing 777s) will also be the window seat.

Once you know which seat you’re meant to be in, sit in it. (If there are empty seats on the plane, you may be able to switch – but only once the doors are closed.) On a flight from Atlanta, I went to sit down and found my seatmate in my window seat. When I smiled and told her she was in my seat, she wasn’t at all surprised. Hoping that I didn’t care enough to call her out? Too bad.

By the way, if you really want a window seat (or aisle), you can choose your seats on most airline websites when you buy your ticket. You can also try to switch your seat when you check in – either online or at the kiosk in the airport.

Travel Manners Rule #7. Be nice.

Traveling puts me on edge. And I’m betting it’s not your favorite thing either. But one way to make it more tolerable – for yourself and everyone around you – is to be friendly, polite, and just plain nice. If you have to ask someone to turn down her iPod or move her drink off your tray table, do so in a gentle, thoughtful manner. It doesn’t take a lot of effort. And it will make the trip a lot easier for everyone involved.

[Ed. Note: These seven "rules of travel" barely scratch the surface of irritating in-flight behavior. What's your biggest airplane etiquette pet peeve? Let us know right here.]

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A Gift for a Bad Customer

Friday, November 14th, 2008

“Here you go – 20 percent off anything in the store,” the saleswoman said. She handed me a slip of paper with the discount printed on it.

Getting coupons is nothing new. Most of the retailers I patronize hand them out when you make a purchase. It’s a nice “reward” for being a good customer. What I’m not accustomed to is getting a coupon for being a bad customer – which is what had just happened.

You see, I hadn’t made a purchase. I had just returned a jacket for a full refund. That’s the opposite of what a retailer wants its customers to do!

To make things more interesting, the 20 percent off coupon came with a catch: It was only good for the next two hours.

This retailer was making the best of a bad situation. Here was a customer who had actually pulled the trigger and made a purchase. A customer who was willing to spend money… but, for whatever reason, was not satisfied with something she’d bought.

So instead of just handing over a refund, the store’s marketing team had come up with a way to recoup the loss: Give that customer an incentive to buy again. And put a time limit on the incentive, so she has to buy right away. (This deadline-driven approach is a powerful direct-response technique known as “scarcity” which creates a sense of urgency. This is also a form of a “fast-response bonus” that you often see in promotions which offer a special premium based on time limit.)

  

This idea is easy for an Internet marketer to emulate. Every time a customer returns a product, consider offering him a similar product – something he may like better. You don’t have to give a discount – although that would certainly sweeten the deal. But if you do, put a deadline on it so it encourages the customer to respond to your new offer quickly.

One caveat: You need to do this the right way, or not at all. I’ve written before about how frustrating it can be when a sales person is focused only on selling and not on your problem. What made this sales technique so pleasant was that the sales person waited until after she’d fully solved my “problem” – needing to return the jacket. If you try this tactic, make sure it’s only after you’ve fulfilled your customers’ needs.

[Ed. Note: The more opportunities you give your customers to buy, the more likely they are to spend money with you. Discover 12 profit-accelerating marketing strategies in Michael Masterson and MaryEllen Tribby's Amazon.com best-seller, Changing the Channel: 12 Easy Ways to Make Millions for Your Business.]

 

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A Surefire Way Not to Get Hired

Thursday, November 6th, 2008

Jobs are hard to come by these days. So when my friend “Carly” was offered an interview a few weeks ago, I was really pulling for her. She’s smart and seemed perfect for the position – but ended up not getting the job. I believe it was mainly due to a common interviewing mistake she made. But you can boost your chances of getting any position just by learning from Carly’s failure.

When Carly called me after the interview, she sounded bummed. “I didn’t get it,” she told me.

When I asked what went wrong, she said, “When the hiring manager asked me to go into details about what I liked about the company, I couldn’t answer him. I hadn’t really looked into it that much.”

The fact is, the more you know about the job you’re applying for, the better. A Robert Half International poll of executives, reported in MSN Careers, found that most job applicants “display at least some knowledge of the company or industry.”

Doing background research before your interview will not only show the folks who are doing the hiring that you’re interested in the job… it will also help you determine, specifically, how you can contribute to the company’s success. (And, trust me, knowing that will come in very handy during the interview.)

If you can’t find any info about the business online, do what Carly should have done: Call up the company and set up an “informational interview” with the head of the department you want to join. You can ask questions – and show interest – without the pressure of a traditional job interview. And then, when you’re ready to apply, you’ll be a much stronger candidate.

[Ed. Note: There's no reason for you to make the same job-search mistake Carly made. Pick up a copy of Automatic Wealth for Grads... and Anyone Else Just Starting Out. It's full of advice on how to pick the right job and how to ace the interview. Plus, it has chapters devoted to building your wealth outside of work. Get your copy today.]

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Helping Someone Grieve

Monday, November 3rd, 2008

Winston recently lost his brother to cancer. When a dear friend failed to call him afterward, Winston was hurt. “Why didn’t Alison call?” he wondered. “She must not care.”

Maybe Alison felt uncomfortable… Maybe she didn’t know what to say… Maybe she wanted to give Winston a few days to compose himself. But whatever she was thinking, not calling as soon as she heard about his brother’s death was a mistake.

When people lose someone close to them, they don’t need silence. They need to feel that other people care – that they are not alone.

If you don’t know what to say, tell them that you don’t know what to say. If you feel awkward, tell them that you feel awkward. But no matter what you do, or how you convey your condolences, make sure you acknowledge their loss instead of avoiding it.

Saying something as simple as “I’m so sorry for your loss” will give your friend the sympathy he needs.

[Ed. Note: What's most important to you during times of loss? How would you like your friends and loved ones to show you they care? Let us know in the comments section right here.]

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How Do You Know Which Products to Sell?

Friday, October 31st, 2008

When it comes to the products you offer, if you stick to two guidelines, you’ll never want for satisfied, loyal customers. Those two guidelines? As MaryEllen Tribby puts it, “Before we sell a product, it has to be good for the company and it has to be good for the customer.”

A product that’s “good for the company” is able to bring in money and/or names for our e-mail list. A product that’s “good for the customer” is one that not only satisfies our clients’ needs but “over-delivers” on value. And it does so in a clear, easy-to-understand manner.

Of course, a product that makes our customers happy is also a product that’s good for the company. So these guidelines go hand in hand. Before we offer any product to our subscribers, our marketing team makes sure it fits the “good for the company, good for the customer” bill.

It doesn’t matter whether you create your own products… sell other companies’ products as an affiliate… or buy pre-made products to sell to your customers… Make sure you put those products to the “company/customer” test. Your bottom line will thank you.

[Ed. Note: Finding the right products to sell is one important aspect of running a business online. You can get insider secrets about how to find or create top-notch products and how to attract new customers at ETR's 2008 Info Marketing Bootcamp. Our panel of Internet marketing superstars will be revealing specific strategies you can use to make $1.2 million or more in 2009. Time is running out - so sign up today.]

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Keep Your Averages in Mind

Thursday, October 30th, 2008

Your e-letter is pulling in plenty of new subscribers, your website is attracting more traffic, and you are selling tons of products via other companies’ newsletters. In fact, your return on investment (ROI) is well over 100 percent.

But your profits could be in serious trouble…

Fortunately, there’s an easy way to protect yourself and your company.

MaryEllen Tribby, ETR’s CEO and Publisher, has told our marketing team time and again: “When it comes to making money, ROI is the only number that really matters.”

And that’s true.

But today’s ROI is probably a lot different from what your ROI will be down the road. If you look at your ROI today, you’re only seeing your gross return. But what counts at the end of the year is your net ROI – what you have after all your cancellations, refunds, and marketing costs are in.

So you need to apply a little fortunetelling here…

“You should always know your averages,” MaryEllen told our marketing team. “And one of the most important averages to keep in mind is your average cancellation rate.”

If you know your average cancellation rate, you can figure it into your preliminary ROI. It won’t be exact – some months, more people will ask for refunds than other months. But it will give you a good idea of what your net ROI will look like.

Same holds true with media and mailing costs. Some months you might be in the mail more than others. And some months you may be more aggressive with online media buying (i.e., banner ads, e-mail list rentals, e-newsletter ads). Many variables outside your control will affect those tactical decisions – promotion performance, seasonality, product demand, and consumer behavior, for example.  

But if you know, on average, how much your standard online monthly media cost is, what your typical direct-mail costs are (which would include list rental, print, production, and postage), as well as how often you plan to be in the mail – you can forecast your anticipated net ROI for each marketing effort. And if you anticipate a low ROI – i.e., under 100 percent – you know that you should be supercharging your marketing efforts.

[Ed. Note: MaryEllen Tribby and Michael Masterson have teamed up to write Changing the Channel: 12 Easy Ways to Make Millions for Your Business. Now you can benefit from their 60+ years of experience in growing businesses. You can read the book in an afternoon, and the 12 multimillion-dollar ideas you'll find inside could help you take your business to new heights. Buy your copy today.]

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Would You Like to Try a Sample?

Thursday, October 23rd, 2008

I love going grocery shopping on Fridays. That’s the day my local Wegmans sets up half a dozen “sampling stations” throughout the store. As you shop, you can nibble on tiny bites of aged pecorino… soy chips… dry salami… pasta… protein bars… and wash it down with a thimble-sized cup of green tea… pomegranate juice… or lemonade.

Is Wegmans doing this to try to keep my blood sugar high while I shop? Of course not. They offer samples to influence shoppers to buy those products.

It’s a tried-and-true marketing strategy.

In fact, according to an Arbitron “Product Sampling Study,” samples can be a big help when it comes to selling a product. Thirty-five percent of the study participants claimed they bought a product after sampling it – the same day. Even more impressive, 58 percent said they would buy the product they’d sampled in the future.

Of course, these numbers don’t reflect what actually happened. There could be some variation between what the study participants said they did or would do, and what they actually did or will do.

So should you offer samples of your product? And if so, will the sampling increase sales?

The only way to find out is to test.

Break your customers into two segments. Offer half of them a sample, and monitor the results. If the sampling increases their buying behavior, and if it makes sense for your bottom line, go for it.

[Ed. Note: Testing is one of the keys to making profitable marketing decisions. You can learn the details behind testing - and what NOT to test - in Changing the Channel, the new business-building book co-written by Michael Masterson and MaryEllen Tribby. Find out more about this breakthrough business manifesto right here.]

 

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Living Rich: Take Your Next Sunday Drive in a Ferrari

Wednesday, October 22nd, 2008

Admit it. You’ve always fantasized about cruising down the freeway in a Lamborghini. Or a Ferrari. Or maybe a Hum-V.

Well, there’s no reason you CAN’T do it. And you don’t have to shell out six figures for the thrill.

Michael Masterson has never been an advocate of buying fancy new cars. He’s always recommended getting your cars slightly used. Since they depreciate so much the instant they leave the lot, buying used is a smart way to get an almost-new vehicle without losing a lot of money.

But there’s another option …

Rent.

According to Prince & Associates (reported in MSN), over half of millionaires surveyed plan to rent luxury goods over the coming year. That includes exotic cars.

Of course, renting a Ferrari every weekend is going to cost a pretty penny. (And there are better things to spend your money on.) But if you want to enjoy an occasional Sunday drive in a Lamborghini or Bentley, renting could be cost-effective.

Where to find your weekend driving machine? Typing “luxury car rentals” into Google yields millions of results. Or you could join an exotic sports car “time share.” Club Sportiva, one such program, offers “driving packages” that begin at $3,500 for 12 days a year.

[Ed. Note: These days, "living rich" is more important than ever. How do you live like a billionaire without spending a lot of money? What are the inexpensive luxuries you enjoy? Let us know right here.]
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English Professors Need Not Apply

Tuesday, October 21st, 2008

“I’ve always been fascinated by copywriting,” an old college buddy remarked. “But there’s no way I could do it!”

“Why not?” I asked.

“Hello? I was a math major,” she said. “Not an English major like you.”

You may be suffering from the same misunderstanding.

You see, there’s no rule that says you must be an English major to become a copywriter. You don’t have to be a great writer – or even a very good one. In fact, sometimes an above-average grasp of the language can hinder you.

Take this famous example from copywriting master David Ogilvy: “I once used the word ‘obsolete’ in a headline, only to discover that 43 percent of housewives had no idea what it meant. In another headline, I used the word ‘ineffable,’ only to discover that I didn’t know what it meant myself.”

Copywriting isn’t about writing skill. It isn’t about flowery prose and five-syllable words. It’s not even about good grammar and complete sentences.

It’s about knowing how to sell. About delving deep into your customer’s heart, and rooting out the overpowering emotion inside her that makes her want your product or service.

Some copywriters are masters at selling AND writing. Clayton Makepeace. Bob Bly. Michael Masterson. And our own Charlie Byrne.

But others write copy that would make any editor cringe. And manage to make boatloads of money anyway.

Master the art of persuasion – the art of using words to convince people to buy – and you, too, can become a world-renowned copywriter… no English degree required.

[Ed. Note: You can get a crash course in copywriting from some of the best copywriters in the business at ETR's 2008 Info-Marketing Bootcamp. Charlie Byrne, John Forde, Bob Bly, and Michael Masterson will all be presenting some of their top ideas. Learn how you could be making $1.2 million in 2009 right here.]

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Does Watching Less TV Make You Richer?

Friday, October 17th, 2008

Michael Masterson has been telling you for years to give up the boob tube. And now it seems that there’s a direct link between the number of hours of TV you watch… and how much money you make.

The average American watches almost 32 hours of TV each week. (That’s according to a Nielsen Company report from July 2008.) But the super-rich in the U.S. – those men and women who make $250,000 or more per year – watch only 17.8 hours. (That’s according to the 2008 Affluent Survey by Ipsos Mendelsohn.)

Now watching less TV may not directly make you richer… But if you cut back on just one hour of TV a day… and spend that hour brainstorming product ideas… or fine-tuning your pay-per-click ads… or learning how to optimize your website… or searching for a better job… or coming up with ideas to help improve your company’s bottom line…

You could be on your way to a quarter-million-dollar income, too.

(Source: MMRSurveys.com, Nielsen.com)

[Ed. Note: Break your TV habit for good... and jumpstart your six-figure income... this November. At ETR's 2008 Info Marketing Bootcamp, our panel of expert money-makers will show you how to go from zero to $1.2 million in no time flat.]

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ETR Insider Report: Should You Fire All Your Copywriters?

Tuesday, October 14th, 2008

MaryEllen and Charlie got into an argument the other day. Now don’t get the wrong idea – no fists were flying. And, in fact, their discussion can help you become a better marketer. It could even win you some new customers… and more money for your bottom line.

Here’s the back story: We wanted to send a note to some of our customers. They’d purchased a product, and we wanted to let them know about some great new add-ons they weren’t aware of.

“Great!” Charlie said. “I’ll write a letter explaining the bonus material.”

“No way,” said MaryEllen. “We should send them a video instead.”

You see, Charlie – in addition to being ETR’s Associate Publisher – is our top copywriter. And as a copywriter, he KNOWS the power of good copy.

But MaryEllen is a diehard multi-channel marketer. And she’s got years of experience proving that the more ways you can “touch” your readers and customers, the better.

“Listen,” MaryEllen said, “There are tons of reasons for us to send them a video.

“For one thing, it’s a personal connection. They’ll get to see my face and hear me telling them exactly what they’re getting.

“For another thing, it’s different. We’ve already sent these customers regular letters. We don’t send out videos all the time. It’s unexpected. So even the people who have too much e-mail to get through might click ‘play.’ Which means they’ll get information they might have missed otherwise.

“Not to mention, Charlie, you’re in the middle of writing a big sales promotion. And filming a quick video will save you time… and allow you to concentrate on other important copy.”

MaryEllen’s sound reasoning won Charlie over. And 10 minutes later, a friendly, informative video was all ready to go.

Should you fire all your copywriters and rely solely on video? Of course not. Great copy is irreplaceable. But every marketer should branch out into multiple ways of reaching their target audience. That means using e-mail sales letters, video, banner ads, television ads, and much more. You’ll reach more people. And you’ll reach them more often. So whenever they’re ready to buy, you’ll be right in front of them.

[Ed. Note: The more marketing channels you use, the more money you stand to make. But before you jump into any new form of marketing, you should know a little about it. You can get the details behind channels like Internet marketing, television, magazines, and much more in the brand-new book MaryEllen Tribby co-wrote with Michael Masterson. The book doesn't come out until October 28 - but you can learn more about it and the power of multi-channel marketing at www.ChangingtheChannelBook.com. And keep reading ETR for details on when the book "drops" for real.]

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What Happens When Your Business Phone Rings?

Friday, October 10th, 2008

Mission: Birthday cake. Requirements: Tasty and beautiful with fondant frosting. Turned out to be harder to locate than I expected. But along the way, I wound up with both a cake and a lesson in customer service.

I found several contenders online. My top two choices both got rave reviews. But Cake Place One just sounded better.

So I called the number listed on the website. Even though it was during the bakery’s regular hours, nobody picked up. No matter, I thought. I left a detailed message about what I was looking for, left my name and phone number, and waited for someone to call back.

Two months later, I was still waiting for that call. Meanwhile, with the birthday fast approaching, I decided to look into my second choice. It was late in the day – and, yes, I knew that the bakery closed at 6:00. But I made the call anyway, figuring I could leave another message.

Imagine my surprise when someone picked up on the second ring. She was friendly, knowledgeable, and polite, and we set up an appointment. (Needless to say, I bought the cake from them.)

Every small-business owner and start-up entrepreneur should have a similar system in place. You see, answering your phone during regular work hours – instead of letting voicemail pick up – is a good way to establish a personal relationship with your customers.

If you can’t do it yourself, hire someone to do it for you. And don’t automatically switch over to voicemail the moment your “official” workday ends. Answering the phone five or 10 or 15 minutes after closing time is a small way to exceed your customers’ expectations – and delight them in the process. Bonus: You’ll be distinguishing yourself from bigger companies for whom answering every phone call may be inefficient and impractical.

You may not always get to meet your customers in person. But the way you treat them via telephone is just as important in determining whether they end up buying from you… or heading straight for your competitor.

[Ed. Note: Now is the perfect time to start your own small business. With help from ETR - and our panel of business-building experts - you can get that business off the ground, and help it grow. Discover 12 targeted strategies that can help your business make up to $1.2 million in 2009 at ETR's Info Marketing Bootcamp. Reserve your spot today.]

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ETR Insider Report: Is Your Marketing Pretty Enough?

Thursday, October 9th, 2008

Erika Laguna, ETR’s graphic designer, said, “My goal is to make ETR’s marketing efforts look pretty.”

Everyone laughed. The entire ETR team had gathered for a staff meeting, and each member was revealing his or her daily goal.

Little did we know that Erika wasn’t making a joke. She was 100 percent serious!

“What does pretty mean in our business?” asked Michael Masterson. “Does anyone know?”

Erika was the only one who spoke up. “Something that’s pretty brings in more money.”

“That’s right,” said Michael. “In direct response, pretty means graphic design that understands and supports the written word… and the selling process. Something can’t be pretty just for pretty’s sake. It’s about directing the reader’s eye and making an emotional message consistent with the sales message.”

“Did you know that graphic design used to get short shrift in the world of marketing?” Michael went on. “For the longest time, direct marketers believed that all that mattered was the copy. But it’s been proven that images have a potentially huge impact on revenues. In fact, a colleague of mine was able to double his response rates in the mail just with good graphic design.”

And it’s worked for ETR, too. Our marketing team tested one Yahoo banner ad against another. They were able to quadruple the number of clicks the banner ad received just by changing the image that appeared on it.

So how can you make graphic design work for you?

Test.

Michael recommends that you test different graphic formats to see what type of responses you get. That’s the best way to see what’s “pretty” to your customers. When you’ve got “pretty” sales promotions, websites, and e-letters, you’ll have a healthy and successful business.

[Ed. Note: Running a successful Internet business involves a lot more than just making your marketing "pretty." The best way to learn the most effective business-building strategies? By getting "insider secrets" from people who've been there before you. You can do just that at ETR's Info Marketing Bootcamp this November. We've asked 12 of the most successful Internet marketers around to reveal a technique you can use to make at least $100,000 in 2009. Get more details here.]  

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$2.3 Trillion Floats by You Every Year...
Billions of dollars every month... millions every week... go right by you through your phone, TV, computer, and mailbox... The problem is those dollars are invisible. There is a $2.3 trillion dollar industry all around us. You've seen its products and ads, but you probably couldn't put a name to it. The profit opportunities for normal people just like you are enormous and easy to tap into... if you know how to get your “foot in the door.”

Do You Know What Your Optimum Selling Strategy Is?
If not, don't spend another dollar on your business until you hear Michael Masterson explain it - in detail and with easy-to-follow examples - at our Info-Marketing Bootcamp this November. "Until you discover the OSS for your niche, your chances of success are dismal," Masterson says. "After you know it, making money is as simple as following a path of dotted lines."

Stop Playing Standard Stock Market Games
Spend just 30 minutes a day in front of your computer – using “tactical surgical strikes” to hit the market where it hurts. You could be making $5,000, $10,000, or more per week – whether the market falls, soars, or goes sideways.

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