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Read Derek Gehl's previous newsletter articles below:

Leverage Your Existing Customers to Keep Your Business Healthy in Tough Economic Times

Thursday, March 12th, 2009

The best way to keep your sales and profits up in a slow economy is to build solid relationships with your existing customers.

Take your e-mail marketing, for instance.

When you stay in touch with your regular customers – and regularly e-mail them valuable information – they’ll quickly come to view you as a credible resource, an expert in your field, and, most important, someone who’s watching out for their best interests.

And they’ll reward you with their loyalty (and continued purchases).

Having a smooth-running and reliable e-mail marketing program is one of the surest ways to keep your business humming, without having to invest a lot of money!

Fortunately,it’s easy to enjoy a high rate of deliverability with your e-mail, if you understand a few basic rules that ensure your messages don’t get tagged as spam:

Rule #1: Keep accurate records of each person who subscribes.

Rule #2: Track requests to opt out, and remove those people pronto!

Rule #3: Post your privacy policy on your website.

Rule #4: Make sure you’re using reputable service providers.

Rule #5: Provide easy instructions on how to unsubscribe.

Rule #6: Provide your valid physicaladdress.

Rule #7: Use a consistent “from” address.

Rule #8: Use an authentic, non-misleading subject line.

[Ed. Note: Get hundreds of proven strategies for your Internet business by signing up for Internet marketing expert Derek Gehl's Marketing Tips newsletter.

Interested in starting an Internet business but unsure where to start? With the Early to Rise Internet Money Club Independent Learner Edition, you'll get ETR's very own "playbook" for getting an online business up and running - including easy-to-use website-building software, guides to writing sales copy for the Web, recommendations for product creation, and much more. Get all the details for making money online right here.]

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4 Ways to Make MORE Money in a Stinking Recession

Tuesday, March 3rd, 2009

I am so sick of turning on the TV or opening a newspaper. All you get are media-inspired “doom and gloom” stories about the stinking recession.

Now I don’t mean to make light of a serious situation. I know that a lot of very big companies have been caught with their pants down, so to speak. And I know that many good, honest folks have lost a lot of money – or even their jobs – as a result of the current crisis, through absolutely no fault of their own.

But that doesn’t mean you should hide your head in the sand and wait for “the good times to roll” again before you embark on a new business venture. The truth is, NOW is the best time – especially on the Internet.

Businesses that are launched in hard times are better equipped to survive than those that grow bloated and fat during times of surplus spending. But in order to thrive during an economic slowdown, you need to know how to do things the smart way, and not waste money you don’t have on strategies that won’t work.

Today, I’d like to share with you four cheap and easy ways to create new streams of income with an Internet business.

Without further ado, here they are:

Business Turbo-Charger #1. Generate passive income with a niche website.

A niche-centered Internet business is the best way to profit from a downturn, because the cost of entry is so low… and the upside is enormous.

On top of that, an Internet business is very forgiving. You never have to “bet the farm” on an idea. You test it out, and if it isn’t working, you find out right away. Then, you can either fix it or move on to something better.

Business Turbo-Charger #2. Join an affiliate program that aligns with your current business model.

This is the fastest way to grow an existing Internet business, guaranteed.

Your customers are very likely to buy from you again and again – but how do you get them to do that if you have only one product? Easy. You offer them affiliate products.

All you need to do is conduct some research into your market and discover what products your audience is clamoring for (beyond what you already provide).

Then you find an affiliate program that offers such products, and sign up with them.

Then you simply e-mail your customers special offers for those products… mention them on your site, in your e-newsletter, and in your blog… and watch the orders come rushing in!

Business Turbo-Charger #3. Start a blog or e-newsletter to strengthen your relationship with your customers.

In turbulent times, the businesses that are truly successful go the extra mile to build a strong relationship with their customers and prove that they always have their customers’ best interests in mind.

Starting a blog or e-newsletter is a great way to do this. It helps you personalize your Internet business, and allows your customers to get a glimpse of the people behind the scenes. This goes a long way toward reassuring wary online shoppers that you’re someone they want to do business with.

Not only that… search engines absolutely love the fresh and frequently updated content in blogs and e-newsletters. And that means you’ll get a big boost in the search engine rankings and drive more qualified visitors to your site.

Business Turbo-Charger #4. Write helpful articles to boost your reputation.

An effective way to spread the word about your business and boost your reputation as an “expert” is to write free articles on topics related to your industry, and then submit them to the Internet’s top article directories.

The benefits of doing this are twofold…

1. Your target audience will become familiar with your name, and will be far more likely to buy your products.

2. The links you’ll get from the articles that point back to your site will give you a nice boost in your search engine rankings.

The bottom line is that every little thing counts. You have to do what you can to separate yourself from the pack and stand out from your competitors. And you have to keep your eyes open for every opportunity to add new streams of income to your business.

This is especially important during an economic slowdown. If one or more income streams dry up, your business will continue to thrive.

With an Internet business, you never have to worry. As long as you build the business on a solid niche, and are always looking for ways to diversify your income streams, you’ll be able to keep afloat… even when others around you are drowning.

[Ed. Note: To help keep the recession at bay, you can join ETR's affiliate program - at no cost to you - right now. 

Internet marketing expert Derek Gehl has helped thousands of people grow online businesses that generate $100,000 a year, and often much more! Let Derek help put you in a moneymaking Internet business that you're passionate about, by ELIMINATING all of the confusion and hurdles that have been blocking your path to success until now. Get the details right here.] 

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Ask Yourself This… Is Your FAQ Page Making You Money?

Tuesday, February 3rd, 2009

Think your FAQ is one of those “admin” pages that just sit there on your website, quietly chugging along?

Nope!

Your FAQ page can actively attract traffic to your site, establish your credibility, and make sales for you. Here’s how…

1. Lure traffic to your site with your FAQ page.

Think about it. This is the perfect place to use your keywords. In fact, you can use those keywords in both the questions AND the answers to make the search engines really sit up and take notice.

2. Make visitors trust you so they’ll stick around to buy.

When you give visitors high-quality information, that tells them you’re both helpful and knowledgeable. Include questions and answers that show off your specialized knowledge so they will view you as an expert.

3. Ask your own questions.

Ask the questions you WISH people would ask – and then answer them in the same helpful, informative way you’ve answered all the others.

In your answers, quote legitimate product reviews whenever possible. Show quantifiable results. And, most important, explain the benefits of each feature you talk about.

4. Save time.

A well-written FAQ will save you countless hours answering individual questions.

With so many benefits, isn’t it time you took another look at your FAQ?

[Ed. Note: Get more expert advice about how to set up your website, make it attractive to customers and search engines alike, and start making sales as a member of ETR's Internet Money Club. Get the details here.

Internet marketing expert Derek Gehl has helped thousands of people grow online businesses that generate $100,000 a year, and often much more! Find out if you have the personality to create extraordinary wealth online - for free - right here.]

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Believe It or Not,This Is a Great Time to Start Your Internet Business!

Friday, January 23rd, 2009

I’ve been getting lots of e-mails and calls from people who don’t actually have websites up and running yet. And they’re all concerned about the same thing: “Sure, your strategies are good for people who are already making money online… but what about those of us who are still thinking about starting an Internet business? Isn’t this the worst time to launch a new website?

Believe me, I understand your fears…

With the past year full of talk about failing banks, collapsing real estate markets, and imploding stocks, I wouldn’t blame you if, right about now, you feel like taking every spare penny you have, stuffing it in your mattress, and waiting for this entire mess to blow over.

But the truth is, starting an Internet business is something you should consider, no matter what the economy looks like. Here’s why…

First, online sales have never been stronger. In fact, a recent report published by comScore Inc. indicates that, despite the ailing economy, online spending between January and October of 2008 rose 9 percent to $102 billion – up from $94 billion in 2007.

Second, remember that, unlike local brick-and-mortar businesses that are typically at the mercy of the local economy,you have access to an entire global market. So even if U.S. shoppers are feeling pinched, you’ll still have plenty of other customers to turn to.

Next, consider the start-up costs of an Internet business. Unlike traditional businesses, you can get your website running for less than the cost of a couple of nights out on the town. So you don’t need to tie up your “emergency” cash – or go into debt – to get started.

And speaking of debt, with such low initial costs, you won’t have to worry about trying to qualify for a start-up loan, something that’s likely to get much tougher during the current credit crunch.

Finally, remember that you can start your Internet business even while you’re working your “day” job, so you can continue to enjoy a regular source of income while you work on making your site successful. Try that with a brick-and-mortar business.

At the end of the day, starting your own Internet business during a recession (or whatever they’re calling it) is an excellent form of job security.

But before you jump in and start your website… remember that there’s one big (and I do mean BIG) newbie mistake you must avoid if you hope to build a successful online business in this turbulent economy.

To start a truly successful online business, you must first identify a “niche market.

No matter how often I talk about it, I still see many well-intentioned people getting this wrong. (Lots of established site owners are getting it wrong, too.) When I chat with people at industry events, when I read the questions from members of my Internet Entrepreneur Club, when I look at comments on my blog, I hear and see the same things all the time:

“My niche market is young business professionals.”

“My niche market is women over 40 who are interested in their health.”

“My niche market is people who like to garden.”

These are NOT niche markets!!

These are huge and undefined groups of people who all have different goals, interests, and experiences. And trying to sell effectively to a diverse group like that is going to be an exercise in failure.

You’ll likely find yourself competing directly with the likes of Walmart, eBay, or Amazon (or all three)… and something tells me their marketing budgets are just a tiny bit bigger than yours, right?

But that’s the beauty of marketing to a true niche. It’s a much smaller, more defined target, so you can figure out exactly what everyone who visits your site wants… know where they hang out online… understand precisely how to speak to them… and offer the specific products that will make a difference in their lives.

At the same time, you can really concentrate on becoming a recognized expert in your chosen market, so you’ll be able to build really strong relationships of trust with your visitors.

Best of all, these smaller markets are often virtually ignored by the big guys, so you end up with much less competition. Then, even though you’re selling to far fewer people, you’ll actually end up making more sales.

Make sense so far?

So, if “parents over 35″ or “balding men” aren’t niche markets, what is? Well, let’s look at some examples. These are actual niches that real people are getting wealthy in right now:

  • Spanish-speaking architects looking for software, training, and resources
  • People who want to make crafts with dried poppies
  • Heavy-metal bands looking for sponsorship and branded clothing and accessories

See the difference? A niche market is super-specific and caters to a group of people who are all looking for the solution to a common problem.

If you’re worried that narrowing your market this much will limit your sales, consider this:

In a typical town, a business selling nothing but organic parrot food would likely struggle. Even the local pet store couldn’t sell enough of it to make it worthwhile. There just wouldn’t be enough demand.

But with over 1.3 billion people worldwide on the Internet, even if only one or two people in every town want that specific, hard-to-find product, that’s more than enough to make a market for a profitable business.

So start that website now, even though it may seem like the timing is bad. Just make sure you do your homework first.

By identifying a solid, tightly defined niche market, and then building your site and products around the problem your market is trying to solve, you’ll be taking the first giant step toward profits… and avoiding the kinds of disasters that small business start-ups can experience during uncertain economic times.

And that’s what I call job security!

[Ed. Note: As Internet marketing expert Derek Gehl says, this is the perfect time to start an Internet business. Find a niche, set up a business, and you could make it out of the recession completely unscathed. Derek has helped thousands of people grow online businesses that generate $100,000 a year, and often much more! Find out if you have the personality to create extraordinary wealth online - for free - right here.

And for targeted advice on building your own blockbuster Internet business from world-class Internet marketing masters, check out ETR's exclusive Internet Money Club. You'll discover a rock-solid blueprint for creating a business from scratch. Learn more here.]  

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10 Questions You NEED to Ask If Your Site Isn’t Making Any Sales

Tuesday, November 18th, 2008

Imagine: After months of hard work, your website is finally live. You’ve officially been open for business an entire week. And yet you haven’t made any sales.

Not. One. Single. Sale.

Argh!

Don’t despair. We’ve all been there. In fact, this is one of the most common problems new Internet entrepreneurs ask me to solve for them.

Here’s something that’ll help ease the pain of turning a “dud” site into one that rakes in the profits: Derek Gehl’s surefire “My Website Ain’t Making Money!” troubleshooting checklist.

If you recently launched a website and aren’t getting the results you expected, you need to ask yourself every single question on the list below, starting with number one. Once you can answer “yes” to all 10 questions, I guarantee the sales will come rolling in.

1. Is there actually a market for your product?

By that I mean, are you POSITIVE you’re selling a product or solution people are actively looking for online – and not finding? That’s the formula for a successful Internet business. And that’s the first question you should answer… even before you set up a website.

The best way to do that is with keyword research. (Our favorite keyword research tools are Keyword Discovery (keyworddiscovery.com) and BeBiz (bebiz.com).)  

2. Are you getting enough traffic?

If you’ve had only 100 visitors and haven’t made a sale, be patient. Before you can begin to assess your website’s effectiveness, you need to have had at least 1,000 unique visitors (not page views).

3. Are you getting targeted traffic?

If you’ve had 1,000+ visitors to your website and you still haven’t made a sale, find out where your visitor traffic is coming from.

The best way to get top-quality traffic to your site is by bidding on extremely targeted keywords for your pay-per-click (PPC) ads. (By “targeted,” I mean keywords that speak directly to the people who are most likely to buy your product.)

If you drive 1,000 visitors to your site – using targeted keywords in your PPC ads – and you still don’t make a sale, then you know the problem isn’t the quality of the traffic you’re getting.

It’s your website.

So let’s take a look at that next…

4. Is your headline effective?

If the page you’re driving traffic to with your PPC ad doesn’t have a compelling headline that clearly communicates a powerful benefit, your potential customers aren’t going to stick around for your offer.

Writing a better headline is typically the easiest way to fix a floundering website. If you get more people to stay on your site and read your offer, more people will buy your product.

5. Are you distracting your visitors from your main sales message?

You need to get rid of everything that doesn’t keep your visitors focused on your main offer. This includes links to other websites, Google AdSense ads, banner ads for other products, free articles that don’t support the sale… the list goes on.

6. Are you using testimonials effectively?

Testimonials are one of your most powerful selling tools. Nothing says “Buy it now!” like an unbiased third-party recommendation.

If you don’t yet have any testimonials, give your product to a few friends and ask them to provide you with testimonials on how well it worked for them.

7. Does your guarantee take away the risk of buying?

A good guarantee is essential – especially when you’re selling on the Internet.

Unless you’re a major brand that your customers already trust (like Sony, Wal-Mart, Pepsi), you need to let them know you’ll stand behind your product. So reassure them that if they’re not 100 percent satisfied, they can send it right back for a full refund. And remember, a longer guarantee usually results in more sales – and fewer refunds.

8. Is your price too high? Or too low?

Most people know that if you price your product too high, you’ll hurt your sales. But this can also be true if your price is too low.

People get suspicious when the price is far below what they were expecting. They think it’s probably “too good to be true” – and, as a result, they don’t feel confident making a purchase.

9. Is your ordering system easy to use?

Just because you can figure out how to navigate through your ordering process, that doesn’t mean your average customer can.

To make sure your ordering system is “user-friendly,” find a few friends who aren’t very Internet savvy and get them to order your product. Watch over their shoulders and take notes. Where did they get stuck?

Fix whatever problems they encountered – immediately – because your potential customers are encountering them too.

10. Do you have good sales copy?

If you aren’t using well-written sales copy to sell your product, you’ll never achieve online success. It’s that simple. Your product isn’t going to sell itself! You need to have the right words to do the job.

So there they are… the 10 questions I ask whenever I look at a website that’s not turning visitors into sales. Once I’m able to answer “yes” to all 10 questions, I always see a substantial improvement in the site’s conversion rate.

[Ed. Note: Follow Internet marketing expert Derek Gehl's suggestions, and you could see a major boost in your online sales. Derek has helped thousands of people grow online businesses that generate $100,000 a year - and often much more! Find out if you have the personality to create extraordinary wealth online for free right here.

And for targeted advice from world-class Internet marketing masters, pick up ETR's 2008 Information Marketing Bootcamp "Home Edition" DVD Library. You'll discover a rock-solid blueprint for earning an extra $100,000 to $1 million (or more!) over the next 12 months. Learn more here.]

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Overcoming the “Technical Learning Curve”

Tuesday, September 2nd, 2008

Starting an Internet business takes work – but it’s easier than you may think. Unfortunately, many people are stumped by the “technical” side of it. Here is just one example of the kind of e-mail I get from frustrated entrepreneurs on a daily basis…

“What if you do not know your way around a computer? What if that is why you are sitting with $1,000 worth of products and cannot use them because you just do not understand the technical stuff and do not find any material or help on the subject… and it takes so long to teach yourself that you just give up?

Wouldn’t it be great if someone would write a manual for newbies, telling them what to do and how to do it and translating everything that their webmaster is talking about!”

Does that sound familiar?

If you are new to computers, the learning curve involved in starting an online business can seem insurmountable. On top of trying to figure out the business and marketing part, you’re faced with technical challenges around every corner.

So if you are a complete newbie with very little computer experience – but are desperately eager to start a business on the Internet – where do you begin?

Here is a step-by-step action plan that will give you the technical knowledge you need to get your business up and running as quickly as possible…

Step #1: Assess and build your general computer skills.

If you are reading this newsletter, it’s safe to assume that you have basic computer skills and know how to use common programs (such as Microsoft Word and Internet Explorer), send e-mail, and navigate to different files on your computer.

If you are not comfortable with these tasks, you need to get yourself up to speed. You could take an “Introduction to Computers” course at your local community college. But the easiest way to do it is with the following books:

Don’t take the “Dummies” in the titles personally. These books will teach you the fundamentals, so you can spend less time banging your head against your keyboard and more time building your business. (Best of all, they can be purchased for less than $20 each on Amazon.com.)

It shouldn’t take long to learn what you need to know. If you spend an hour a day reading one of the books mentioned above, you’ll be able to do it in just a couple of weeks.

Step #2: Assess and build your general Internet skills.

Once you’re comfortable with your basic computer skills, it’s time to move on to your Internet skills. You have to know your way around the Web if you want to build a successful online business.

This doesn’t mean you need to know the technical details of how the Internet works. (For example, you’re not going to fail if you don’t know what “http” means.) But you should understand the basic principles of how websites work and how they fit into the big picture of the Internet.

The best way to figure that out is with the book Internet for Dummies. And then you’ll be ready to proceed to the next step.

Step #3: Build a basic website.

Some people will say you don’t need to know anything about building a website in order to have a successful online business. All you have to do is hire a Web designer to do it for you. (If you can afford it.)

I don’t share that point of view.

I believe it’s important for you to have at least some understanding of how to design and set up a website. These skills will give you a significant advantage when communicating with the designer you hire to build your site for you. (And, obviously, these skills are even more important if you decide to design and build your website yourself.)

If you choose to hire someone to build your site – and don’t have any Web design skills of your own – you’re totally at the mercy of your designer whenever you want to make little changes. Every time you want to change your sales copy… or your images… or your price point… you’ll need to get them to do it. But if you know how to make simple changes yourself, you’ll save yourself both time and money.

You could learn basic Web design skills from a book like Web Design for Dummies.
Another option is to look into taking a Web design course at a local college. It’ll help you fast-track the learning curve and bring yourself up to speed much faster. Or you could find a website-design program that walks you through building a website, step by step. (ETR offers one such program in their 5 Days in July DVD package.)

Step #4: Get your business started.

That’s it. Now you’re ready to start building your business on the Internet!

[Ed. Note: Once you have the basic "technical skills" necessary to build your own Internet business, you can get started making money. Internet marketing expert Derek Gehl has helped thousands of people grow online businesses that generate $100,000 a year - and often much more! Find out if you have the personality to create extraordinary wealth online right here.

And for targeted advice from 12 money-making masters, you should attend ETR's 2008 Information Marketing Bootcamp. Each of these Internet business builders has promised to give you a rock-solid blueprint for earning an extra $100,000 in 2009. Learn more here.]

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4 Pillars of a Successful Affiliate Website

Tuesday, August 5th, 2008

Today, I’d like to “bust” an affiliate marketing myth that’s been making the rounds since… well, since affiliate marketing started.

It goes something like this…

To be successful as an affiliate, just join any affiliate program, slap their banner ads onto a basic Web page – and presto, you’ve got an instant Web business that will make you money hand over fist!

For the record, yes, you can make a lot of money by marketing other peoples’ products on the Internet… but no, affiliate marketing is not a shortcut to instant wealth.

As with any other online business, building a successful affiliate site still requires research, planning, and – here’s that four-letter word I keep insisting on using – work.

It’s like building a house. The more solid the foundation is, the more stable the entire structure will be. So if you’re thinking of starting your own Internet business promoting affiliate products, here are four strategies you must follow to guarantee you’ll earn the maximum amount of commissions…

Strategy #1: Start by finding a niche market.

I’ve probably said this a million times, and I’ll keep saying it until I’m blue in the face… Do not get started by choosing the affiliate program you want to join.

Most people who start affiliate sites make the mistake of first picking the products they want to promote, because:

  • They look like they’ll be fun to sell.
  • They think people will want them.
  • They offer the highest commissions.
  • They assume the products must be profitable, because so many other people are promoting them.

Trust me, you won’t be doing yourself any favors. You’ll end up working around the clock trying to drive qualified traffic to the site… and failing miserably. (And you’ll likely drop a hefty chunk of change on pay-per-click ads in the process.)

So do your niche market research first…

  • What are your interests?
  • Within your areas of interest, what kinds of problems are people going online to try to solve?
  • Which of these problems seem to be neglected by most of the sites out there?

Identify a group of people who are desperately trying to find something online without success – and then offer them that something. They’ll snap it up.

Strategy #2: Make sure your products are relevant and related.

Nothing frustrates me more than seeing all of those affiliate sites out there with banner ads promoting everything from cheap holiday travel to pet health insurance to steak knives to Internet marketing tips… all from the same page!

I call them “flea market” sites, and they’re a complete waste of time.

Make sure that any products you promote are closely related to your niche, and closely related to each other. Otherwise, you’ll struggle to find qualified traffic for your site, and you’ll have a heck of a time writing copy that directly relates to your visitors’ needs.

Even worse, you’ll risk hurting your credibility. Because rather than looking like someone who has the interests of your visitors in mind, and really wants to help, you’ll look like someone who is out to sell anything to make a buck.

Strategy #3: Build a strong opt-in list, then establish lasting relationships with your subscribers.

When you’re an affiliate marketer, e-mail plays a big role in your ongoing promotion efforts. So make sure you start with a strong opt-in offer containing truly useful free information that’s relevant to your visitors. Then, over time, continue to send your opt-in list even more free information.

The more you can prove to your subscribers that you’re a reliable source of useful information… the more you can train them to look forward to hearing from you… the more successful you’ll be.

Not only will you build a rapport with your subscribers, you’ll establish yourself as an expert in your field, making it easy for you to recommend your products. Which brings us to my final affiliate strategy…

Strategy #4: Personally recommend your products for maximum conversions.

If you were in the market for a new television, would you be more inclined to purchase a particular model because you saw an ad for it on TV… or because a friend that you trust recommended it?

You’d likely go with the recommendation, right?

That’s what most people would do… which is why plunking down a bunch of affiliate banners or links in a website, and then hoping that someone – anyone – will decide to click on them, is not going to make sales.

Remember, you’ve been building relationships with your customers through e-mail marketing. They trust you. They view you as an expert. So now they’re open to your opinion.

Take advantage of that to tell them about the products they should consider purchasing… and why they should own them. They’ll actually appreciate the recommendations – and, as a result, your conversion rates will soar!

While affiliate marketing isn’t the “magic bullet” that will let you enjoy instant success online, it is possible to earn substantial profits promoting other peoples’ products… if you do this:

Start by clearly defining your market. Then build an information-rich website that your audience will want to visit. Be sure to include only products that are relevant, and take advantage of your site to build your credibility and establish yourself as an expert.

At the same time, build a large list of qualified subscribers, and take advantage of e-mail marketing to both build lasting relationships and promote your products.

With the right planning and research – and a reasonable amount of effort – you’ll be well on your way to a successful website recommending affiliate products.

[Ed. Note: If you're looking for freedom and income, you can't do much better than starting your own business. Internet marketing expert Derek Gehl has helped thousands of people grow online businesses that generate $100,000 a year - and often much more! Learn how you can start a "hands-free" Internet business right here.

You CAN start an Internet business - or accomplish any goal you set for yourself. And with expert advice and goal-setting strategies, achieving your dreams can take as little as 15 minutes a day.]

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The 5 Principles of Testing

Friday, June 27th, 2008

Testing everything you do with your online business – and tracking the results – is the only way to keep on top of what you’re doing right and what you need to improve.

Let’s say you want to make some changes to the layout of your website. Obviously, you don’t want to make changes just for the heck of it. Any changes you make should be for one main purpose: to do a better job of converting visitors into customers.

But if you don’t test the new version vs. the old version, how will you know if the changes you make actually do improve the site’s performance? And if you don’t track the results of your testing, how will you know exactly which changes had the greatest effect?

Simply put, if you don’t test and track every single change you make to your site… every promotion you run… and every traffic-generation strategy you try… you’re going to be shooting in the dark every time. And there’s absolutely no way of knowing what you’re going to hit.

So here’s my list of the top five things you absolutely must know about testing to keep your online business on target.

1. Test only one thing at a time.

The most important thing to remember is this: Keep it simple. Test one thing at a time. It’s the only way you’ll know exactly which change is causing which effect.

Let’s say you want to increase the number of opt-ins from your site. There are lots of things you could test to make this happen. You could try putting your opt-in form in a different location. You could change the wording of your opt-in offer. You could try offering a free gift instead of just a free newsletter.

But if you made all these changes at once and your opt-in numbers began to skyrocket, how would you know which change was responsible? Besides, one of those changes could actually be having a negative impact – and you’d never even realize it!

2. Calculate the important numbers.

You need to know two main numbers to keep on top of your website’s performance: the number of visitors you get and the number of sales you make in any given period. That way, you can figure out exactly how many visitors you need to attract to your site in order to make a sale.

Here’s how you do it:

Let’s say you get 300 visitors to your site in one day and you make 12 sales. Simply divide the number of visitors by the number of sales: 300/12 = 25. So, for every 25 visitors you got that day, you made one sale. (Expressed as a percentage, this means your conversion rate was 4 percent, as 1/25 = 0.04.)

If that conversion rate remains steady, you can expect to make one sale for every 25 visitors. If you get 100 visitors, you’ll make four sales. If you get 1,000 visitors, you should make 40 sales.

It’s a simple conversion that tells you exactly how well your website is doing its job.

If that conversion rate drops, it could mean there’s a problem with your website – and you should do a thorough examination right away. On the other hand, if it spikes, you should try to figure out why more visitors are suddenly buying your products – so you can repeat this success.

3. Track the most important things first.

Focus on tracking your money makers first, as they’ll have the greatest impact on your business.

If your site sells more than one product, you should be tracking the conversion rate for each product separately. Maybe your site is doing a great job of selling one product but a lousy job of selling another. This is something you need to know, so you can figure out what’s going right in the first case and what’s going wrong in the second.

4. Think in terms of ratios as opposed to absolutes.

Think in terms of percentages, not whole numbers. Instead of thinking, "Hey, I made 25 sales last week!" – think, "Hey, I made 25 sales per 1,000 visitors last week!"

Knowing you made 25 sales last week doesn’t tell you anything by itself. If you know you made 25 sales per 1,000 visitors, however, you know your conversion rate is 2.5 percent. In other words, you know that 2.5 percent of all your visitors last week bought something from you. If it was a normal week, then, going forward, you can expect that 2.5 percent of all your customers will probably buy something.

This kind of information is essential if you want to forecast how much revenue you’re going to make in any given time period. It also gives you a baseline number that you can refer back to when testing different elements of your website.

For example: Imagine that you changed the headline of your sales page yesterday morning – and you ended up making 25 sales, just like you did the day before. Does that mean the change to your headline had no effect on your sales numbers?

Not necessarily.

Maybe you only got 100 visitors to your site yesterday, instead of 1,000. That means your conversion rate yesterday was actually 25 percent – which is HUGE! That means one in every four people took action on your site. Wow! That must have been some headline you wrote.

Of course, you should find out why you only got 100 visitors to your site yesterday. Once you bring that number back up to 1,000, then, if your conversion rate stays the same, you’ll be making 250 sales a day!

5. Track your conversions by source.

It’s not enough to know what your conversion rate is. You’ve got to know where your best-converting visitors are coming from.

For example, are your most qualified visitors coming from pay-per-click ads you’re running through Yahoo Search Marketing? Are they coming from your organic listing on Google? Or maybe from your affiliate network?

Knowing this helps you understand where your most lucrative stream of traffic is coming from – so you can focus your efforts there and work on growing those high-converting traffic numbers even bigger.

[Ed. Note: If you're looking for freedom and income, you can't do much better than starting your own business. Internet marketing expert Derek Gehl has helped thousands of people grow online businesses that generate $100,000 a year - and often much more! Learn how you can start a "hands-free" Internet business right here.

You CAN start an Internet business - or accomplish any goal you set for yourself. And with expert advice and goal-setting strategies, achieving your dreams can take as little as 15 minutes a day.]

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How to Make Your Customers Leave Your Website in a Huff and Never Return

Friday, October 6th, 2006

According to recent research from the Gartner Group, half of all online sales are lost due to confusing website navigation. That’s 50 percent of potential sales down the toilet because customers can’t find what they’re looking for. And when customers leave your site, chances are they’ll never return.

When people sit down to design their first sales site, they often get caught up in choosing fancy colors, fonts, and graphics. Having a professional-looking site is important, of course … but your site’s most important design element, by far, is its navigation. There’s just no point in having a flashy website if your visitors can’t find their way around it.

Don’t forget that the purpose of your site is to SELL something. Your navigation should be designed to drive your visitors to take action – not drive them away because they can’t figure out where the heck your order form is.

Here are some common mistakes that can confuse your visitors and cause them to flee your site in frustration:

  • Putting the navigation bar ABOVE your logo. If you do this, it may be mistaken for a banner ad … and could be missed entirely. Most Web surfers have grown accustomed to ignoring the area above the logo, so it’s considered "dead" real estate on your page. It’s way better to put your navigation bar either directly underneath your logo or running down the left-hand side of the page.
  • Inconsistent navigation. Whatever you do, don’t change the location and style of your navigation bar from page to page. It should be in the same place, and in the same font and graphic layout, on every page of your site.
  • Duplicating navigation bars. It’s not a good idea to double up by using both a horizontal bar AND a vertical bar that has the same links. You’ll just end up confusing people.

If your site features multiple products for sale, use a horizontal navigation bar along the top of the page. But if your main sales page consists of a long sales letter, it’s better to use a vertical navigation bar down the left-hand side of the page.

  • Leaving out the links that count. Your visitors expect to see certain links that can help them easily learn more about your business and your products. I’m talking about links leading to pages like About Us, Frequently Asked Questions (FAQ), and Contact Us. Don’t make them work to find this information.
  • Using irrelevant links. Avoid labeling your links by using industry lingo or terms your visitors won’t understand. And don’t include links that are completely irrelevant to the reason your visitor is on your site. For example, if your site sells handmade soapstone sculptures, don’t include a link to your favorite tropical vacation destination or your local "Save the Whales" campaign. Keep your site focused on its main purpose: to sell your products!

[Ed. Note: Derek Gehl, CEO of the Internet Marketing Center, is an internationally known Internet marketing expert. If you'll be at ETR's Info Marketing Bootcamp: "Making a Fast Fortune on the Information Revolution", you'll meet Derek in person - and learn many of his techniques and strategies for building a successful online business.]

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