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Wednesday, May 18, 2005
Message #1417

"If you do build a great experience, customers tell each other about that. Word of mouth is very powerful."
Jeff Bezos
  • Thinking of investing in an asset allocation fund? Read this first...
  • 4 good reasons to say "no" to sugar
  • The role of nuclear weapons in today's world
  • Easy ways to generate word-of-mouth advertising for your product/service
  • What you can learn from some of the greatest minds in history about success
  • How to use the word "sardonic"

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WEALTH

What About Asset Allocation Funds?

More than 65% of the money that went into investments last year went into asset allocation funds, according to Newsweek. Asset allocation funds are essentially balanced funds (a range of stocks and bonds) that aim to do as well as, or perhaps a bit better than, the stock market index, but with limited downside risk.

Investors are rushing into these funds, perhaps, because they are tired of being clobbered by buying and selling individual stocks. Stock picking gives you the fun of "beating" the market, but it's the rare investor who can do so. Countless studies have shown that it's nearly impossible to get a higher-then-average R.O.I. over the long run - even for full-time professionals.

Nobody paid any attention to those studies during the nineties, when the stock market was booming and everyone's mother's uncle was making money trading high-tech shares. But the last five or so years have been hard on stock pickers. So they are now thinking they'd be better off with a simpler and more "balanced" approach to wealth creation.

Asset allocation funds are the answer. Or so the thinking goes.

The problem with this thinking is that there are no rules governing asset allocation funds. How a fund is diversified - how its assets are allocated - is entirely up to the fund manager and can be different in every case. Not all asset allocation funds are safe. Some, in fact, are very risky. And not all such funds are likely to offer reliable, positive gains.

You can't even judge by the fund's name whether it is moderate, safe, or aggressive. Like terms governing food choices, the law allows for a great deal of room when it comes to naming funds.

Investors who have given up the goal of beating the unbeatable stock market and are happy with joining it (I count myself among this group) - and who don't have the time or expertise to analyze how mutual funds are composed (as opposed to labeled) - should invest in index funds. If you want the fun (if fun it is) of picking things, pick muni-bonds. There are, in fact, good and better deals when it comes to bonds, but it doesn't take a crystal ball to figure out what those are.

I'm not saying that bonds are good investments in terms of current R.O.I.s. And I'm not in favor of trading them for yields. I'm advocating that a good chunk of your safe money will be reasonably safe in quality municipal bonds, laddered out over the period of time you expect to be using them.

- Michael Masterson


HEALTH

How Does Sugar Harm Your Health? Let me Count the Ways...

The average American consumes more than 130 pounds of sugar and related products (like corn syrup) every year. As unbelievable as that sounds, it's not surprising when you consider that there are roughly 10 teaspoons of sugar in one can of Coke.

Refined sugar may be intoxicating and addictive, but there's little room for it in a healthy diet. While high in calories, it has zero nutritional value, no fiber, and it's clearly implicated in tooth decay, obesity, and diabetes. But this is by no means a complete list of the ways refined sugar can damage your health. For openers...

  • Sugar weakens your immune system, and can even cause autoimmune diseases such as arthritis, asthma, and multiple sclerosis.
  • Sugar interferes with your body's ability to absorb certain important minerals. This contributes to osteoporosis and other ailments.
  • As I have suggested in previous articles, sugar feeds cancer cells and has been associated with breast, ovarian, prostate, pancreatic, lung, gallbladder, and stomach cancers.
  • Sugar can also cause premature aging, increased oxidative stress from free radicals, a greater chance of Alzheimer's disease, and the deterioration of eyesight.

Tomorrow, a few more reasons to say "no" to sugar.


WISDOM

9 Scorpions in a Bottle

"[J. Robert Oppenheimer and Niels Bohr, two scientists who were instrumental in developing the atomic bomb] understood at the beginning of the nuclear age what the nations of the world, the United States pointedly included, have not yet been willing to act on: that nuclear weapons are not weapons of war but embodiments of a new knowledge of nature, one that in the long run - before or, horribly, after they are used again - must inevitably force nations to find some other way to settle their disputes. 'Two scorpions in a bottle,' Oppenheimer characterized the superpowers sardonically (see "Word to the Wise," below) in 1953, 'each capable of killing the other, but only at the risk of his own life.' Today nine scorpions crowd the bottle."

(Source: Richard Rhodes, author of "The Making of the Atomic Bomb", writing in The New York Times Book Review)


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TODAY'S MESSAGE

Buzz Marketing

by Ilise Benun

9:30 p.m., Friday night, I'm walking down Washington Street in suddenly hip Hoboken, New Jersey.

A huge line snakes around Lola's, the new tapas restaurant uptown, even though it just opened last week and no reviews have yet appeared.

I ask a young man in a black fedora what's going on.

"Haven't you heard? The word's already out. This place is great... and cheap too."

Buzz.

I keep walking and I come across another line - this time in front of the new Ben and Jerry's. I see a friend in the crowd and wave to her. She yells back, "Hey, come on over. They're giving out free cones."

I didn't see any advertising. How did all these people know about it? Turns out, "free cone day" was all over the Web.

Buzz, again - "word-of-mouth" advertising that can make you or break you, whether you are in retail, in the business of providing a service, or in direct marketing.

In "The Anatomy of Buzz", Emanuel Rosen cites some staggering statistics about the power of word-of-mouth. For example, a full 70% of Americans rely on the advice of others when selecting a new doctor. And according to the Travel Industry Association, friends and relatives are the number-one source for information about places to visit or about flights, hotels, or rental cars.

What makes buzz marketing so effective?

It's trust - lack of trust, actually.

Because of our growing skepticism, we just don't believe what most companies say about themselves anymore. Meanwhile, we do believe what others say about those same companies. Those "others" include the media, our favorite experts and celebrities, and especially friends and family - in other words, other consumers.

How can you generate positive word-of-mouth about your business?

To get the buzz started, focus your attention on the "opinion leaders" or "hubs" in your market. Rosen identifies four kinds of hubs that are reminiscent of the Connectors, Mavens, and Salespeople identified by Malcolm Gladwell in his best-seller The Tipping Point. (If you haven't read it yet, I highly recommend that you do it now.)

  • Regular Hubs: These are folks who serve as sources of information and influence in a particular sphere or market. For example, besides writing articles for ETR, I publish a free e-mail newsletter, Quick Tips from Marketing Mentor, that is read by thousands of small-business owners and independent professionals. In my newsletter, I make recommendations about resources that will help my readers market their services and products. That makes me a regular hub.

Who do you know who does this?

  • Expert Hubs: These are folks who go beyond making recommendations. They are specialists in a particular industry, and people listen to them because of their credentials. If, for example, Walter Mossberg, the technology columnist for The Wall Street Journal, gives your product a thumbs-up, you're golden.

Which expert hub could spread the word for you?

  • Social Hubs. These people are charismatic, socially active, and trusted by their peers. A great example is Lois Weisberg, who was profiled by Malcolm Gladwell in The New Yorker.

Who do you know with a network that wide?

  • Mega Hubs: The media, celebrities, politicians, etc. These people stand out because they are connected to millions of people. Obvious examples include Oprah and Dr. Phil. Of course, getting their attention isn't easy. But if you can, the buzz will keep on coming.

Using your six degrees of separation, how can you get to one of these mega hubs?

Beyond finding and reaching the opinion leaders in your industry, here are four buzz-building techniques you can implement right now:

1. Get to know your prospects and customers. This is almost effortless. When visitors to your website sign up for your e-mail newsletter, add this line to your "thank you" or confirmation message: "Please take a moment now to introduce yourself to me and let me know your biggest challenge. That way, we can tailor our newsletter to your needs." You'll be surprised at how much valuable information they'll provide. Don't pass up that opportunity to initiate the all-important two-way dialogue that will convert browsers to buyers - satisfied buyers who will tell their friends about you.

2. Give them a taste. You can get a tremendous amount of marketing mileage from a generous sampling program, even from samplers who don't purchase. Allowing people to experience your product makes it easier for them to spread the word. If you're marketing a service, this works too. In that case, your "sample" could be a free presentation where they can actually receive the type of information or solutions you provide.

3. Gather and use testimonials. When happy customers start thanking you, capture what they say and then ask, "Do you mind if I use this as a testimonial?" Also, make asking for testimonials a standard part of your evaluation process. Then plaster that "buzz" everywhere: on every page of your website, in your sales letters, on the back of your business card... anywhere you can.

4. Encourage viral marketing by adding a "Tell a friend" link to every e-mail message and copy of your e-zine that you send, on your website, and any other place where you provide useful information that someone might want to pass along. Keep in mind that providing "actionable tips" will increase the pass-along rate.

So you see, there is a lot you can do besides sitting around waiting for the referrals to roll in. If you know how to spread the word about your product or service, the customers you attract will already be convinced that they need what you're offering. And all you will need to do is close the sale.

[Ed. Note: Ilise Benun heads up ETR's Board of Advisors for the American Consultants League (ACL) - and she is the managing editor of ACL's "Consulting Tips" newsletter. She is also the author of "Self Promotion Online" and "Designing Websites For Every Audience," and is the founder of Marketing Mentor, a 6-month one-on-one coaching program through which small-business owners learn how to promote their talents and services. Sign up for her free e-mail newsletter at www.marketing-mentor.com.]


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TODAY'S ACTION PLAN

How can you take advantage of "buzz marketing" to sell your product or service? How many of Ilise's tips can you start to put into action today?


MOTIVATION

Capitalizing on Lonely Times

by Zig Ziglar

Somebody once said that success without adversity is not only empty, it is not possible. One of my favorite observations is that the only way to the mountaintop is through the valley - and in most cases, a series of valleys.

For example:

  • One of the greatest books ever written, "Pilgrim's Progress", was written by John Bunyan during his imprisonment in Bedford Jail.
  • Daniel Defoe wrote "Robinson Crusoe" in prison.
  • Sir Walter Raleigh, after he fell from favor with the queen, wrote his "History of the World" during a 13-year prison sentence.
  • The great poet Dante worked and died in exile, but his contributions to humankind during that time were immeasurable.
  • Cervantes, who wrote "Don Quixote" in a Madrid jail, was so poor that he couldn't even buy paper for his writing. Instead, he used scraps of leather.
  • Milton did his best writing while blind, sick, and poor. And Beethoven composed his greatest music after he went deaf.

Instead of complaining about their cruel fates, these people took advantage of the opportunities they had. I have little doubt that they were lonely during these difficult times in their lives, but the works they produced in their loneliness enabled millions of people to never feel alone. Their writings inspired others to live more fulfilled lives.

[Source: Zig Ziglar's best-selling book, "Success For Dummies." Want to read more articles from Zig Ziglar? Visit www.ziglartraining.com . This article was adapted from Zig's best-selling book, SUCCESS FOR DUMMIES.]


WORD TO THE WISE

"Sardonic" (sar-DON-ik) means scornfully or cynically mocking. It is derived from the Greek word "sardonios."

Example (as used in today's Wisdom brief): "'Two scorpions in a bottle,' [J. Robert] Oppenheimer characterized the superpowers sardonically in 1953, 'each capable of killing the other, but only at the risk of his own life.'"


Michael Masterson
Copyright ETR, LLC, 2005

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