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Message #1828
Thursday, September 7, 2006
  • WEALTHY: Sony's biggest problem
  • HEALTHY: Another dirty little drug-company secret (Dr. Al Sears)

  • WISE: Time magazine on the success of McDonald's

ALSO IN THIS ISSUE:

  • Add "toothsome" to your vocabulary

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Playstation 3 Has Been Played Out

By Charles Delvalle

In a recent issue of ETR's Investor's Daily Edge newsletter (formerly Money Insight), I wrote about Sony's new video game console - Playstation 3 - and how it's been running into some major production snags. Well, it appears that Sony's production problems may be the least of its concerns.

You see, each Playstation 3 console costs close to $800 to make. But it costs much less to buy one. This means that Sony absorbs a $200 to $300 loss every time it sells a PS3. So how does Sony expect to make money? By selling console licensing rights to video game developers.

But a recent BusinessWeek survey shows that many major game developers are shifting resources away from the new Sony platform in favor of Nintendo's and Microsoft's latest creations. One of the largest game developers in the world - EA Games - is part of that move away. It has demoed only one game for the PS3, while showing off six new Nintendo titles.

So avoid Sony if you're looking to cash in on the new video game cycle. Instead, invest in video game developers that have large cash reserves and very low debt. Electronic Arts is one that qualifies.


"McDonald's begat an industry because a 52-year-old mixer salesman understood that we don't dine - we eat and run."

- Time magazine

Super-Search Me

By David Cross

In case you didn't hear about it, AOL released data on the search queries of over 650,000 of its users, igniting fears that the queries, though anonymous, included personally identifiable information. AOL admitted that it was "a screw up," as reported on the BBC News website.

Anyone who runs an online business can learn two valuable lessons from AOL's faux pas. The first lesson is that you should never violate your clients' privacy, though that may involve performing a security audit to find any holes in your system. The second lesson - which you can start benefiting from immediately - reveals a powerful clue about human behavior when seeking out information on the Internet.

"The data file had information on 19 million [search] queries," the BBC reported, "And included information on what search terms were used, when the search was conducted, and whether the user clicked on any of the results."

I saw the data. The searches in themselves are not very interesting and do not differ much from what you can find at Google Zeitgeist (which shows search trends and patterns). And unless you are a data miner, how would you wade through 19 million search queries from 650,000 people and make sense of them anyway?

But what these search queries do show are the footprints people left when using the Internet - what they were thinking about at the time and what actions they took. If you look through some of the data, the pattern that starts to appear is not what people are searching for but what people are clicking on ... sometimes going through to the fourth or fifth page of search results and beyond to find what they want.

Understanding what your customers want or desire is the key to being a good marketer. For only then can you start to fulfill their needs.

Take, for example, Ray Kroc, founder of McDonald's. Kroc understood that people don't come to McDonald's to dine at leisure but to grab and go. In fact, I once heard that he coined a "brand mantra" for McDonald's that he called "The Three H's": People are Here ... they're Hungry ... and they're in a Hurry.

We can apply this perfect understanding of human behavior to Internet users - especially to people using search engines to find information.

Why People Say No

Going back to what we can learn from AOL's recent blunder, what seems obvious to me is that the links people click on are those that appear to provide the information most relevant to their specific search queries. Looking deeper into the data and behavior, you can see that a person would click a link, only to return to make the same search query again ... and then click on a different link in the same set of results.

Why? Because they're Here, they're Hungry, and they're in a Hurry.

The Web page a person lands on after following a scent trail from a search query (the "landing page") must quickly answer the search query they typed in. By "quickly," I mean in a few seconds - 10 to 20. And studies confirm this. Internet users don't read, they scan for information. They don't dine, they eat and run. And if you don't provide what they're looking for, they'll bail out and look elsewhere.

So ... how can you use this information in your own online business?

Given the extremely limited time you have to capture an information seeker's attention, here's how to do it:

1. Make sure that the title of every one of your Web pages describes - accurately and at a glance - what the page is about. The title is what appears in search engine results as the blue underlined text people click on, and it is presented in the code of the Web page as the TITLE HTML tag.

2. Make sure the description of the page gives an accurate, short summary of what the page is about. This will appear underneath the clickable title link of the page in search engine results. This is often taken from the DESCRIPTION META tag hidden in the HTML code of the relevant Web page, though sometimes it is taken from the first paragraph on the Web page.

3. Your landing page must be easy for a person to skim-read at a glance, and it must convey your main idea in a few seconds. This does not mean that your landing page has to be comprised of only 15 seconds' worth of text, but you must break it up into headings, bullet points, and bold text to aid your reader.

Finally, try to understand what a person who finds your Web page for the first time might be thinking or feeling. Using several search engines, type in keywords related to your products or services. Look at how your Web pages appear in the search results. Do they - at a glance - answer your search term and entice you to follow through? Does your landing page continue where the search results left off? Does it answer your search query? Is the information you provide relevant to what a prospective customer may be looking for?

When I looked at the AOL search data, it was clear that some links don't get clicked on. This means that the person doing the searching thought the clickable title and short descriptive text were irrelevant to their search term. When a person clicks through to a Web page only to return to the search engine results, it means that the Web page they landed on did not provide what they were looking for.

Short Copy Is Best, Except When...

Naturally, there is an exception to every rule. Here's the exception to this one. You don't eat every meal at McDonald's. And not every communication is read in haste. If I were to write letters to my family in the same way as I'm suggesting you should write a website landing page, it could come across as impersonal.

And there are times when an e-mail or Web page is best expressed as fully as possible to convey the message. The typical online promotional campaigns of all the businesses I consult with, for example, often run to 10... 15... even 30 pages. This breaks every guideline I just mentioned, yet they do very well.

How do I explain the contradiction? Because these companies have tested short versus long copy, and the results are quite clear. Both short and long copy have their place.

If you are selling a high-ticket product or service, you need to spend time describing the benefits and details as clearly as possible. So in this case, longer copy generally works better. (AWAI's copywriting program is the best way to understand and get started in this style of "direct-response" marketing.)

You also need to consider the placement of the text, including the action you want a person to take, when deciding whether it should be long or short and whether the "usual" guidelines on writing for the Web should apply. Generally speaking, people arriving from search engines aren't inclined to wade through reams of text. But if the message you wish to convey cannot be expressed in fewer words, try writing a short introduction ... and then presenting the longer idea. Or try linking through from a short to a longer article.

Any good marketer tests ideas and assumptions constantly, always evaluating the results and refining the approach. The Internet makes this task much easier.

Today's Action Plan: Look carefully at your Web pages to see if they fit the 10-to-15-second rule ... and test my "writing for the Web" guidelines. Set up a tracking or analytics program on your website and e-mails. (You can try Google Analytics for free.) Then ask someone who has never visited your website to perform a simple task - maybe sign up for your e-mail newsletter or find a specific piece of information on the Internet. (Tip: Don't offer any verbal or visual clues.) If it takes more than 20 seconds for your friend to perform the task, you need to spend time improving the readability of the information on your website.

[Ed Note: Learn more of David Cross's strategies for marketing your online business at this year's Bootcamp: "Making a Fast Fortune on the Information Revolution."]


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An Exciting Opportunity To Take Advantage Of A Trillion-Dollar Industry

Of the many paths to wealth, there is only one that Michael Masterson most consistently recommends to his closest friends and relatives.

It has all the advantages you want if you're starting from scratch: simplicity, privacy, an extremely low entry cost and a huge and growing potential for wealth building.

What am I talking about? Michael himself explains here.

- Patrick Coffey


One Cost of "Health" Care You Can Skip

By Al Sears, MD

Every month, doctors write over 12 million prescriptions for cholesterol drugs. That adds up to almost $30 billion spent every year in the U.S. alone on something that enjoys one of the highest mark-ups of anything on the planet.

Have a look at the numbers (as reported in Life Extension magazine):

Company / Drug
Retail Cost of 100 pills
Cost of Ingredients
Profit
Pfizer / Lipitor
$272.37
$5.80
4,696%
Merck / Zocor
$350.27
$8.60
4,072%

And here's what the drug companies really don't want you to know: You can protect your heart health without paying a dime.

Here are just two ways that I mention in my book The Doctor's Heart Cure:

  • Improve Your Cholesterol by Eating Meat: A recent study proves that people who introduce lean meat into their diet reduce their cholesterol levels. And it doesn't matter whether it is red meat or white meat. Research shows that either one lowers bad cholesterol (LDL) and raises good cholesterol (HDL).
  • Reduce Your Risk of Heart Attack by Limiting Refined Sugar: A startling study in The Lancet shows that someone who eats four ounces of sugar daily is five times more likely to have a heart attack than someone who eats two ounces. (The average American eats five ounces of sugar per day.)

Simplify Your Life: The Benefits of Lightness

By Michael Masterson

With K's patient help, I spent two hours cleaning out my closet in our Nicaragua casa. I'd been putting off the job for two reasons. First, I prefer K's advice about what should go and what should stay. And second, because getting rid of old clothes doesn't feel like progress.

But after unloading about 15 pairs of pants, 30 shirts, and a dozen pairs of shoes, I have to report: It felt good.

It felt good to give all those good clothes to other people who will put them to immediate use. It felt good to make my getting-dressed decisions easier. And it just felt good, in some primal way, to lighten up.

They say the two best days of a boat owner's life are when the boat is bought and when it's sold. That's partly because the actual experience of having a boat, with the inevitable mechanical problems and constant upkeep, is never as good as it seems in anticipation. But it's also because there is a simple, natural pleasure in giving things up.

I've always been happily surprised to relearn the life lesson that getting rid of things is almost as much fun as acquiring them in the first place. The cycle is endless:

  • We want what we don't have.
  • Imagining the pleasures of having it, we acquire it.
  • Having it, we realize the pleasures it provides are not as many or as intense as we had imagined.
  • We continue to own it, but the pleasure/hassle ratio inverts.
  • We get rid of it and feel good about being "light" again.
  • We go through a period of blissful neutrality, during which the image of the thing we no longer have creates no want in us.
  • After a period of time, the want comes back.
  • Imagining the pleasures of having it, we acquire it again.
  • Etc., etc.

The next time I go to Nicaragua, I'll have but six pairs of pants to choose from, a dozen shirts, and five pairs of shoes (one pair of hiking boots, one pair of riding boots, a pair of sandals, a pair of dress shoes, and a pair of sneakers). Ah, the simplicity! At least for a while...


The Gift That Keeps On Giving...Paychecks?

I have to admit that at first, I was opposed to the idea of giving away access to our latest teleseminar with Commercial Real Estate expert Toby Unwin.  For one thing, our first teleconference with Toby completely Sold Out.  For another thing, there are thousands of subscribers who have paid good money for the privilege of listening in on the secrets to generating income for life and securing an early retirement with just one deal in commercial property.

But fortunately I gave in, and we offered access to the call absolutely FREE to all ETR readers. I say fortunately because the Live broadcast yesterday went incredibly well.  Toby has a surprisingly simple and systematic way for everyday people to break into the lucrative commercial real estate market, which he was extremely forthcoming with.  He didn't hold back anything, and it made for a very informative and motivational call.

Don't worry if you missed yesterday's call.  Since response has been so overwhelmingly positive, we've scheduled a one-time only Rebroadcast.  I have a limited number of conference lines reserved, so please make sure you reserve your space now, and listen in as Toby reveals how you can generate income for life off of one single deal.


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Commercial real estate expert Toby Unwin was recently our guest during a one-hour teleseminar where he shared his secrets for finding and structuring deals. He explained in very simple terms why, in commercial real estate, it's actually possible to make enough income to retire off of just One Deal.

We'll be airing a one-time-only rebroadcast of this Sold-Out call, and we have a very limited number of FREE spaces available. Don't miss out on your chance to retire early - reserve your FREE place now!

- Will Bonner


Word to the Wise: Toothsome

"Toothsome" means pleasing to the taste or desirable in some other way.

Example (as used by Jon Wertheim in Sports Illustrated): "The myth, which [Anna] Kournikova herself often takes great measures to perpetuate, is that she is an imposter on the WTA Tour, a toothsome starlet who simply uses the tennis court as a catwalk."

Michael Masterson
Copyright ETR, LLC, 2006


Have a Question for Michael Masterson?

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