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Monday, April 3, 2006
Message #1693
  • WEALTHY: Bargains by the "book"
  • HEALTHY: Do your kids have "nature deficit disorder"?
  • WISE: Neil Cavuto on screwing up
ALSO IN THIS ISSUE:
  • Owning up (Michael Masterson)
  • Sell it with sound (Matt Furey)
  • Add the word "transmute" to your vocabulary

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"We forget the little things, so it's no wonder some of us screw up the big things."

- Neil Cavuto

When You Screw Up, Big Time, Twice in One Week

By Michael Masterson

Last week will go down as a memorable one in my journal. I made two major mistakes that stirred up some dust and made me wonder if I was fit to run a business.

The first was a classic e-mail snafu. For several weeks, I was having confidential discussions with the Chairman and the CEO of a business about compensation for the four top executives, including the CEO himself. My job was to help come up with a new plan that would be fair to everyone now and into the future, so we wouldn't have to revisit the issue every year.

I'd been having private discussions with everyone involved and then getting back to the Chairman and CEO for their reactions. Finally, I thought I had something that would work well for everyone. In response to a message about the program from the CEO, I attached my plan and asked for his thoughts. If he liked it, I'd show it to the Chairman. If he approved, we'd present it to the other execs.

That was the plan. What happened was this: In sending the attachment to the CEO, I hit the "reply to all" button instead of the "reply to sender" button. My attachment, with all the personal income proposals, went to everyone at the same time, including a senior executive who wasn't even part of the program.

The moment I sent it off, I realized what I had done. But it was too late. By the time I'd verified that it had indeed been sent to six people instead of two, they had all read it.

Everyone assumed it was the final draft. But there were two propositions that the Chairman didn't like. So then I had the unpleasant task of telling people that they wouldn't be getting as much as I had suggested. Needless to say, this was a difficult conversation. What should have been a very gratifying experience for everyone involved became an anxious, urgent problem.

My second mistake was more serious.

I wrote an ETR message that was sent out to all of our readers without careful editing. The result was that I publicly shamed someone I greatly admire.

ETR's philosophy is to draw our articles from actual experience. We like to think that our readers want to get their advice from someone who's walked his talk. Because of this emphasis on inductive reasoning and "erfahrung"-based (primary) knowledge, we try to write about things that happen in our daily working lives.

To keep the original story straight in my mind when I write my articles, I use the actual names and situations. But to protect the innocent, we change lots of insignificant details during the editing process to make the story/people unrecognizable.

Several times in the past, we unwittingly embarrassed or upset someone who felt we were criticizing him or her in public. So now our policy is to write the essay as a journal entry first, and then edit it so that it retains the big idea but loses the identifying details.

I wrote such an essay a couple of weeks ago about someone we hired recently. In telling the story, I attempted to analyze why we were lucky enough to hire her. My theory was based on little bits of information I had picked up here and there, but it was ultimately a speculation.

The point I was making was a good and valid one. And since I knew the story and the people were going to be disguised beyond recognition, I felt at liberty to drive my point home ... even if it wasn't entirely fair.

You can guess what happened. The article was published in its first draft.

It was my fault. I assumed this and assumed that and never bothered to check the copy before it went out. The result was that my colleague's employees and competitors might have read what appeared to be a mean combination of pot shots and boasting.

Needless to say, I haven't been sleeping too well since then. Although I try to rationalize my mistake by reminding myself that most of what I said was positive and approving, I know that the net effect was negative. I am very sorry for that.

Two big mistakes in one week. Makes me wonder if I am no longer capable of operating as a senior consultant to so many great, top-notch companies.

Over the weekend, I told my neighbor what happened. She said that whenever her husband screws up, he asks himself the same question. (When I asked him if he'd ever done two things as stupid as I had done in a single week, he just smiled.)

Roughly speaking, business leaders fall into one of two categories. There are the entrepreneurs who start businesses from scratch and do everything necessary to get them strong and profitable. And then there are the corporate executive types who take over when the business is up and running and use their management and communication skills to keep it operating smoothly.

I am - I'm sure this won't surprise you - the entrepreneurial type. I've spent almost all my business life starting businesses from scratch and working with them on a daily basis until they were big enough to be run by someone else. For the most part, it has meant taking them from zero to about $10 million in sales with a 10 percent to 15 percent profit.

Counting the businesses I've owned, directed, and advised, I've done this at least 20 times. Starting a business from scratch and making it profitable is something I believe I can do with my eyes closed. But running it once it's gotten big and profitable - well, that's another story.

The kind of mistakes I made last week are the kind that wouldn't matter all that much to an entrepreneur getting his business off the ground. Starting a business from scratch takes a great deal of pushing and shoving. You've got to be willing to step on a few toes.

But when a business is up and running, it needs a more careful, polished hand. With substantial sales and a significant profit stream to protect, the CEO's job becomes as much about protecting the existing asset as it is about making it bigger.

Rather than try to convert myself from hard-boiled entrepreneur to polished corporate exec, it might be wiser to continue to do what I do best, but in the context of businesses I've already started. In other words, instead of trying to be the guy who manages the whole enterprise, let someone more thoughtful and careful do that and throw myself back into the war zone where I have won so many medals.

That said, I've learned three lessons this week:

1. Before hitting the "send" button, double-check to make sure my e-mail is going to the right person/people.

(The last thing you want to do is have someone read comments that could be misinterpreted or cause upset. I've warned ETR readers many times about this common trap - and I fell into it myself.)

2. Give everything I write a final proof before I let it be published.

3. Accept the fact that when it comes to leading businesses, I can be fish or fowl ... but I can't be both.

I hope, after hearing my embarrassing confession, you can avoid getting yourself into similar predicaments.


Today's Action Plan

Fess up. You've got your own embarrassing mistakes to talk about. What advice can you add to what Michael shared today? What lessons have you learned? Let us know on the Speak Out forum.


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There's a Reason They Call It the "Great" Outdoors

By Jon Herring

Many of my most treasured memories of childhood are centered on the days I spent outside. Fishing and hiking with my dad ... traveling cross-country with my mom and brother, camping along the way ... catching snakes in the woods ... climbing trees ... discovering the source of the creek that ran through the neighborhood.

But with extensive land development, many kids these days don't have the same opportunities. And when you combine that with competition from video games, computer screens, and 200 television channels, more and more children are spending less and less time playing outside.

There are a lot of people who believe this growing distance between children and the outdoors has a good deal to do with increasing rates of childhood obesity, depression, attention problems, and hyperactivity. In his book Last Child in the Woods: Saving Our Children From Nature Deficit Disorder, Richard Louv writes, "For tens of thousands of years of human history, children have spent most of their lives outside. ... There have to be profound impacts on emotional, physical, and spiritual health when that changes."

This happens to be one of the primary themes in my own upcoming book, The Healing Power of Sunlight: The Vital Connection Between the Sun and Your Health. The more time your children (and you) spend outside (preferably in a natural setting), the more emotionally balanced and physically healthy they will be.

So do something about this right now by planning a family outing for the weekend. A camping trip ... a fishing excursion ... or just a trip to the park. Twenty years from now, it will still be a day you will all remember.

Do Your Words Run Out of Gas?

By Matt Furey

Would you reason me insane if I argued there are more than five vowels in the English language? That's right. There's more to English vowel sounds than the standard a, e, i, o, and u. But only if you're one of those revolutionary persuaders who enjoys transmuting both written and spoken words into heaps of cash.

If you want to communicate persuasively, in both written and spoken English, it would be wise to consider that vowels are sounds that don't run out of gas. That's how it works in Sanskrit.

With this in mind, let's look at the letter "s." You can slip into an "s" and keep it sizzling so long that you'll need a siesta. Then there's the letter "k." Almost as soon as the sound is uttered, you've killed it. Now let's take the letter "m" - as in "mom." It makes sense that this word is nearly universal. Even in China, a language vastly different than English, they say "mama." How long can you hang on the letter "m"? I'm betting a good long time. Yet, pull out a letter "p" - and it poops out almost as soon as it pops.

Take a moment and go through the alphabet in this unusual manner. Figure out which letters run out of gas and which ones keep humming and purring long after you've written or spoken them. Inject these sounds into your copy or into your speeches, and you can literally make chandeliers shake and hearts rumble. In fact, long after you've spoken, people may continue to hear and feel a buzz going on in their hearts and minds - and they won't even know why. Isn't that grand?

[Ed. Note: Matt Furey, an occasional contributor to ETR, is a best-selling health and fitness author, as well as a world-class marketer. His daily e-mails at www.mattfurey.com are must-reads. You can also hear him for yourself by signing up for the Secrets of Easy Internet Money. In this program, Matt reveals a powerful system he's used to generate in excess of $500K in sales online. ]



It's Good to Know: The Price-to-Book Ratio

By Andrew Gordon

The next time you see a company with a price-to-book (P/B) ratio below 2, take a closer look. It may be an undervalued gem just waiting to add loads of value to your portfolio.

Simply put, book value is the difference between the company's assets and liabilities. In theory, it tells you how much would be left over if the company went bankrupt today and whether you'd be able to recoup your investment (the price of the stock).

Value investors like me look at the relationship between a stock's price and its book value to help determine whether the stock is undervalued. You can find the price-to-book ratioon almost any stock screener - Yahoo!, for example.

As a rule, the higher the P/B ratio, the riskier the stock. Historically, a decent value has been roughly 2.0 - 2.5. Unless you are indifferent about risking your money, any stock with a P/B above 3.0 isn't worth considering.

(Ed. Note: Andrew M. Gordon and his staff, along with Dr. Erik Epp, have created a new free e-letter called Money Insight: Useful Ideas for Growing Your Money Quickly and Safely. Every week, they decipher the best safe-money strategies from the deluge of mainstream financial news and uncover undervalued opportunities for quick profits. Check it out.)


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Word to the Wise: Transmute

To "transmute" (trans-MYOOT) is to change from one form, nature, substance, or state into another. The word is derived from the Latin "transmutare" ("to change").

Example (as used by Matt Furey today): "There's more to English vowel sounds than the standard a, e, i, o, and u. But only if you're one of those revolutionary persuaders who enjoys transmuting both written and spoken words into heaps of cash."



Michael Masterson
Copyright ETR, LLC, 2006


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