The Economics of Customer Service
I once "fired" a client - let's call him Jerry - who had paid me more than a million dollars and wanted to keep on paying me more than 20 grand a month. In every aspect but one our relationship was terrific.
I once "fired" a client - let's call him Jerry - who had paid me more than a million dollars and wanted to keep on paying me more than 20 grand a month. In every aspect but one our relationship was terrific.
By Don Hauptman | Fri, Mar 4, 2011
As readers of this column know, I have a habit of searching for errors and anomalies in the media, adding my own puckish retorts, and preserving the results for posterity. Below is a fresh collection of recent bloopers and mischievous rejoinders. This set originally appeared in Word Ways, “The Journal of Recreational Linguistics,” a venerable print [...]
By MaryEllen Tribby | Fri, Mar 4, 2011
“I can’t believe she just gave up,” commented my doubles partner Fran. All I could say at the time was, “It is so incredibly sad.” It went down like this… We were at three-all in the first set of our tennis match. We broke our opponents and took the lead at 4 – 3. I served and we [...]
By Early To Rise | Fri, Mar 4, 2011
"I can't believe she just gave up," commented my doubles partner Fran. All I could say at the time was, "It is so incredibly sad." It went down like this...
By Jason Holland | Fri, Mar 4, 2011
Social media is the buzzword these days for online marketers. But most gurus in this field want you to trust that a few Facebook friends or "tweets" will magically transform your business.
By Early To Rise | Thu, Mar 3, 2011
The kindergarten teacher handed out a coloring sheet and gave what she considered to be simple instructions: Color the duck yellow and the duck's umbrella green.
By Harvey Mackay | Thu, Mar 3, 2011
The kindergarten teacher handed out a coloring sheet and gave what she considered to be simple instructions: Color the duck yellow and the duck’s umbrella green. But when little Betsy turned in her paper, the teacher asked, “Didn’t you understand the directions, Betsy? You colored the duck red and her umbrella blue. How often have you [...]
By Ambar Jones | Thu, Mar 3, 2011
Pernicious (per-NISH-us) – from the Latin for “destructive” – means wicked or malicious; causing grave harm. Example (as used by William Shakespeare in Othello): “… may his pernicious soul / Rot half a grain a day!”
By Robert Ringer | Wed, Mar 2, 2011
My first love is learning, which is why I keep my brain on autopilot when it comes to absorbing everything around me and extracting lessons from what I see and hear. It borders on an addiction. Extracting knowledge, however, is not enough. You must be able to apply what you’ve learned to other situations – even [...]
By Early To Rise | Wed, Mar 2, 2011
Something that’s Innocuous (ih-NOK-yoo-us) – from the Latin for “harmless” – is not likely to irritate or offend; not interesting, stimulating, or significant. Example (as used by Robert Ringer today): “If you keep your eyes and ears open and raise your level of awareness, you’ll be amazed at how many lessons you can learn from even seemingly [...]
By Michael Masterson | Sat, Mar 5, 2011
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