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Archive for August, 2009


Retire Happily Next Year!

Monday, August 31st, 2009

Close your eyes. No, don’t do that. You won’t be able to read this.

Let’s start over. Picture yourself enjoying your ideal retirement. What are you imagining?

  • Perhaps you’re standing knee-deep in a Montana river, fishing for trout.
  • Or strolling through the cobbled streets of Prague, browsing art galleries.
  • Or reading Faulkner on the back porch, listening to the sounds of your grandchildren playing in the yard.

How does that feel?

Pretty good, huh? But chances are your actual retirement will be quite different. For one thing, you may not be able to afford to travel in Prague. It may be Orlando instead. And those kids playing in your yard? They will likely to be your great-grandchildren. Why? Because you’re probably going to retire a lot later than you think.

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Word to the Wise: Flaneur

Monday, August 31st, 2009

A flaneur (flah-NUR) — from the French for “lounger/saunterer” — is an aimless idler.

Example (as used by The Atlantic in a review of The Idler’s Glossary by Joshua Glenn and Mark Kingwell): “This delightful chapbook proffers a puckish twofer: a whimsically learned defense of indolence and flaneurship … and an engagingly etymological lexicon of loafing, past and present.”

[Ed. Note: Become a more persuasive writer and speaker... build your self-confidence and intellect... increase your attractiveness to others... just by spending 10 VERY enjoyable minutes a day with ETR's Words to the Wise CD Library.]

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Connecting With Your Prospects’ Dominant Emotions

Friday, August 28th, 2009

When you set out to create a sales message that connects with your prospects’ dominant emotions, you have no choice. You have to begin with the prospect.

You begin by considering his most intense feelings about …

  • Himself relative to the subject at hand …
  • The benefits your product and premiums promise …
  • The medium through which your message is being delivered …
  • The offer — the price, payment terms, guarantee, and order process …

… And then, you devise ways to deal with each of these emotions in ways that get them working FOR you.

When you get it right, the attention-getting power of and response to your promotions skyrockets.

Check out this promotion. It’s a magalog titled “Retirement Wealth Builder” for Phillips Publishing’s Retirement Letter. Retirement Letter was one of Phillips’s flagship publications in the 1980s and early 1990s. It was edited at the time by my old friend Pete Dickinson. Pete’s photo appears on the cover of the magalog, with a caption reading “No more Mr. Nice Guy” Pete Dickinson: The Nation’s #1 Retirement Authority Hits Back. Here’s the headline:
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Word to the Wise: Magalog

Friday, August 28th, 2009

The magalog (MAG-uh-log) — a combination of “magazine” and “catalog” — is one of many direct-mail formats used by marketers. It looks like a magazine, complete with cover, and may have anywhere from 12 to more than 100 pages. It includes a combination of editorial content and promotional copy … all of it designed to get the prospect’s attention and persuade him to buy the product or products being sold.

Example (as used by Clayton Makepeace today): “Check out this promotion. It’s a magalog titled ‘Retirement Wealth Builder’ for Phillips Publishing’s Retirement Letter.”

[Ed. Note: Become a more persuasive writer and speaker... build your self-confidence and intellect... increase your attractiveness to others... just by spending 10 VERY enjoyable minutes a day with ETR's Words to the Wise CD Library.]

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How a Big-Thighed Mama Can Help You Accelerate Your Business

Thursday, August 27th, 2009

I love to get up early and go to the gym.

The outcome of my entire day is determined by that very first hour. When it goes well (and it almost always does), I have more energy all day long. I’m more productive. And, frankly, I am a lot more pleasant to be around.

All due to my simple morning workout.

Monday through Friday, I’m waiting for the gym doors to open at 4:55 a.m. And I am not alone. I wait outside with my fellow “regulars.” We exchange pleasantries and chat about major news items. But when the doors open at 5:00 a.m., we can be mid-sentence and the conversation stops. We all focus on our fitness goals.

At least that’s how it goes 99 out of 100 times. But once in a while, “stuff happens.”

A few weeks ago, I was up with Delaine (my 4-year-old) at 1:00 a.m. because her tummy hurt. I knew my morning workout was in jeopardy. As I crawled into bed at 1:30, I nudged my husband and said, “I can’t believe I have to get up in three hours.”

Don’t do it,” he said. “Get some sleep.”

I responded with “My day will be shot if I don’t get my workout in!”

In need of sleep himself, he suggested that I set the alarm for 6:30. That would get me to the gym before 7:00 and in the office by 9:00. That, I could live with.
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Word to the Wise: Inane

Thursday, August 27th, 2009

Inane (ih-NANE) — from the Latin for “empty” — means foolish or pointless; lacking sense or meaning.

Example (as used by MaryEllen Tribby today): “When I saw Liz approaching that morning, I assumed I was in for some inane small talk. But it turned out she is a smart, well spoken, and interesting person who has added something to my life.”

[Ed. Note: Become a more persuasive writer and speaker... build your self-confidence and intellect... increase your attractiveness to others... just by spending 10 VERY enjoyable minutes a day with ETR's Words to the Wise CD Library.]

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If You Don’t Know, Don’t Say

Wednesday, August 26th, 2009

I was returning from a flight to Florida’s West Coast. I was five miles out of Orlando Executive (my home airport), and winds were only 5 to 7 knots. But they were coming at an angle that was going to make landing difficult for the runway air traffic control had assigned.

I felt confident I could do it. But, whenever possible, I ask for the runway that makes landing my plane as safe and easy as possible.

I called the controller and made the request, but it was denied. So I went ahead and landed on the other runway.

Before I did, though, I called the controller again and asked for a “time check.” That told him I was not happy and would be speaking with a supervisor. Among other things, the “time check” provides the supervisor with a way to review on-air exchanges between a particular controller and pilot. (Those exchanges are recorded, and I know to be careful to say only what can be used for me and not against me.)

My gut feeling was that the controller didn’t want to do the work involved in switching runways for me. It was late afternoon, right around time for a shift change. But since I couldn’t be sure of his reason for denying my request, I decided to hold off judgment until I had spoken with his supervisor. The supervisor called me the next morning. Long story short, I got an apology from the controller on duty for not having given me the okay. More important, I established a relationship with the supervisor — an articulate, intelligent, savvy guy. He recognized the unique qualities of my plane, and understood why I preferred to land with its nose into the wind. He also agreed with me that a pilot coming in to his home airport should get special consideration.
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Word to the Wise: Fester

Wednesday, August 26th, 2009

To fester (FES-ter) — from the Latin — is (1) to become inflamed or infected, as a sore, or (2) to rankle, as a feeling of resentment.

Example (as used by Bob Cox today): “Give your distress a voice instead of holding it in and allowing it to fester and intensify.”

[Ed. Note: Become a more persuasive writer and speaker... build your self-confidence and intellect... increase your attractiveness to others... just by spending 10 VERY enjoyable minutes a day with ETR's Words to the Wise CD Library.]

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A Sixth-Grade Dropout’s Secret to Coming Up With Great Ideas

Tuesday, August 25th, 2009

It was 1898.

James Webb Young dropped out of school and started working for a book publisher. He was 12 years old.

By the time he turned 22, he was advertising manager. In 1912, he joined the prestigious advertising agency J. Walter Thompson. And he quickly became known as an “idea man.”

In 1917, Young became vice president of the agency. In 1919, he wrote one of his most famous ads. It was for the deodorant Odorono, and ran in the Ladies’ Home Journal. At the time, women found any mention of underarm odor to be in bad taste. Cleverly avoiding the word “armpit,” his headline grabbed attention with “Within the Curve of a Woman’s Arm.” But then readers were hit with this: “Persons troubled with perspiration odor seldom can detect it themselves.” Outraged, more than 200 women canceled their subscriptions to the magazine. Despite the controversy, sales of Odorono went up 112 percent. (more…)

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Words to the Wise: Mull Over

Tuesday, August 25th, 2009

To mull over — possibly from the Middle English for “to crumble” — is to carefully consider. 

Example (as used by John Wood today): “[Merv] Griffin was mulling over game show ideas when his wife noted that there had been no successful ‘question and answer’ shows since the quiz show scandals.” 

[Ed. Note: Become a more persuasive writer and speaker... build your self-confidence and intellect... increase your attractiveness to others... just by spending 10 VERY enjoyable minutes a day with ETR's Words to the Wise CD Library.]

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Uncle Al’s Rules: How To Become Your Company’s Most Valuable Employee

Monday, August 24th, 2009

Today, I’d like to give you a simple, three-part formula that, when followed, will make any ordinary employee into a superstar.

If you are working for somebody else now, you can use it to become your company’s most valuable employee. And within six months, here’s what you can expect:

  • Your income will increase dramatically.
  • Your job satisfaction will skyrocket. (You’ll love coming to work!)
  • Opportunities for career advancement will start flowing to you.
  • Your boss and coworkers will start treating you as someone special — with admiration and respect.
  • Your sense of job security will soar, knowing that you will never, ever be fired.

If you are a business owner, you can give this article to your employees and expect to see at least one of them quickly begin to work at a much higher level.

Imagine how great it will be when you don’t have to be the only person who:

  • Comes up with all the marketing ideas
  • Keeps a concerned eye on expenses
  • Makes all the important deals
  • Keeps the vendors honest
  • Really, really cares about the bottom line

How does that sound?

Okay. Let me tell you about Uncle Al.
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Word to the Wise: Imperative

Monday, August 24th, 2009

Something that’s imperative (im-PARE-uh-tiv) — from the Latin for “to order” — is urgent, requiring immediate attention. Grammatically speaking, an imperative sentence is one that expresses a command.

Example (as used by Michael Masterson today): “So simple. Three imperative sentences — the first consisting of two words, the second three words, the third four.”

[Ed. Note: Become a more persuasive writer and speaker... build your self-confidence and intellect... increase your attractiveness to others... just by spending 10 VERY enjoyable minutes a day with ETR's Words to the Wise CD Library.]

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Net $50,000 for Making Simple Introductions

Friday, August 21st, 2009

Picture this …

You’re invited to a lobster bake at the yacht club by a friend who has four marinas in the area.

A half-hour into the party, you meet a guy who imports boating supplies and sells them to retailers. During your conversation, you find out he’s looking to expand. You ask your new acquaintance if he would be open to paying a small commission for any new business you might generate for him. He eagerly accepts your offer, and you reach an agreement. Over beer and lobsters, mind you!

Then you introduce your marina-owning friend to the boating supplies importer.

They hit it off immediately. Before long, they are discussing prices. In other words, negotiating. Within a few minutes, they have a deal. Your friend will buy some of the importer’s products wholesale and sell them at all four of his marinas.

The best part? You (more…)

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Word of the Wise: Steward

Friday, August 21st, 2009

To steward (STEW-urd) is to manage property or money on behalf of somebody else. The word — from the Old English for “household” + “keeper” — originated as the title of the man in charge of running the day-to-day affairs of a castle or manor. His responsibilities included such things as supervising servants, collecting rents, and keeping accounts. 

Example (as used by Matthew Adams today): “I learned a great deal about human psychology by monitoring and trading financial markets. (Not to mention how to steward large sums of money.)”

[Ed. Note: Become a more persuasive writer and speaker... build your self-confidence and intellect... increase your attractiveness to others... just by spending 10 VERY enjoyable minutes a day with ETR's Words to the Wise CD Library.]

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The One Thing That Changes Everything

Thursday, August 20th, 2009

One indispensable quality affects every relationship in your life.

It holds together all your associations. It determines whether you realize your dreams, both personal and professional.

And it virtually defines you to others. Without it, true success is impossible.

Stephen M.R. Covey is even more emphatic. He writes:

“There is one thing that is common to every individual, relationship, team, family, organization, nation, economy, and civilization throughout the world — one thing which, if removed, will destroy the most powerful government, the most thriving economy, the most influential leadership, the greatest friendship, the strongest character, the deepest love.

“On the other hand, (more…)

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Word to the Wise: Implicitly

Thursday, August 20th, 2009

Implicitly (im-PLIS-it-lee) — from the Latin for “to entangle” — means implied without being directly expressed; understood without doubt or question. 

Example (as used by Alex Green today): “Take a moment and picture someone you trust implicitly. It could be a spouse, a parent, a sibling, a friend, or a business associate. How does this relationship make you feel? How easily do you communicate? How quickly do things get done?”

[Ed. Note: Become a more persuasive writer and speaker... build your self-confidence and intellect... increase your attractiveness to others... just by spending 10 VERY enjoyable minutes a day with ETR's Words to the Wise CD Library.]

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How to Make Boring Facts and Figures Boost Sales

Wednesday, August 19th, 2009

You’ve grabbed a few minutes during lunch to take a quick look at that investment packet you requested. You rip open the envelope, pull out the cover letter, and this is the first thing you see:

“Thank you for your interest in our real estate investment service. As of this writing, housing starts in Harrin County rose 50 percent last year to 1,200, up from 800 the previous year. That 2008 figure was an increase of 33 percent over the 2007 figure of 600 housing starts, which itself was up 50 percent over 2006’s 400 starts. In 2005, housing starts increased 33 percent over the 2004 figure of 300.”

OY! By the time you’ve slogged through that puppy you feel your eyelids twitching and your temples thumping. You toss the packet aside for later. Unfortunately, the chances that you’ll pick it up again are next to none. And that company just lost a sale.

Now, here’s the million-dollar question. Are you making the same mistake with your promos? (more…)

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Word to the Wise: Xenophobia

Wednesday, August 19th, 2009

Xenophobia (ZEN-uh-FOH-bee-uh) — from the Greek — is fear or hatred of strangers or foreigners.

Example (as used in a Rolling Stone review of the movie District 9): “Raised in Johannesburg … [writer-director Neill] Blomkamp dreamed of combining his interest in sci-fi with the tormented world of racism and xenophobia he grew up in.”

[Ed. Note: Become a more persuasive writer and speaker... build your self-confidence and intellect... increase your attractiveness to others... just by spending 10 VERY enjoyable minutes a day with ETR's Words to the Wise CD Library.]

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Word to the Wise: Sweat Equity

Tuesday, August 18th, 2009

Equity (EK-wih-tee) refers to the ownership of a business in terms of its net monetary value.

Sweat equity is the value added to a business as a result of the unpaid hard work of its founder/owner.

Example (as used by Bob Bly today): “If you have little money, you must put a lot of your time into the start-up [business]. That’s what’s known as ’sweat equity.’ If you have little time but plenty of cash, you can pay others to do a lot of the work for you.”

[Ed. Note: Become a more persuasive writer and speaker... build your self-confidence and intellect... increase your attractiveness to others... just by spending 10 VERY enjoyable minutes a day with ETR's Words to the Wise CD Library.]


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How Much Does It Really Cost to Start a Profitable Internet Business?

Tuesday, August 18th, 2009

In this article, I’m going to give you a definitive, to-the-penny answer to that question. Something I don’t think you’ve gotten elsewhere. 

I find the rule for start-up money to be the same for an Internet business as it is for many home-based businesses. It’s a “time or money” equation. (Michael Masterson has written about it many times.) 

The “time or money” rule dictates that you need either time or money to succeed. 

If you have little money, you must put a lot of your time into the start-up. That’s what’s known as “sweat equity.” 

If you have little time but plenty of cash, you can pay others to do a lot of the work.

Time or money. Either one will do. 

It is extremely difficult to start a home business if you have no money and no spare time. 

However, with an Internet business, we have a big advantage.

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Word to the Wise: Genteel

Monday, August 17th, 2009

Genteel (jen-TEEL) – from the French – means refined; well-bred and perhaps overly concerned with being polite. The word initially came into the English language as “gentle,” as in gentleman. 

Example (as used by Paul Boutin in Wired): “Here in Silicon Valley, the recession has a different face than in Manhattan or Detroit. Our panic is more genteel, softened by balmy California weather, a laid-back attitude, and, OK, the fact that we haven’t had a local industry completely implode.”

[Ed. Note: Become a more persuasive writer and speaker... build your self-confidence and intellect... increase your attractiveness to others... just by spending 10 VERY enjoyable minutes a day with ETR's Words to the Wise CD Library.]


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Your Perfect Day! How to Allocate Your Hours for Maximum Productivity

Monday, August 17th, 2009

We all have the same number of hours each day to accomplish our goals. Nobody, rich or famous, has more than 24.

How we use those hours determines our success. Today, I would like to get back to a discussion we’ve been having on this topic in ETR for years, most recently last April.

I want to cover the two most commonly asked questions on how to allocate time for maximum productivity:

  •  How many hours, in total, should I work?
  •  What sort of activities should those hours be devoted to?

In particular, I am interested in the number of hours that should be devoted to planning and preparation versus taking action.

I have always resented any time I’ve had to spend to get ready to do a job. I want to get to it immediately. I don’t want to sit around researching the task, assessing potential problems, and then figuring out the best way to approach it.

This is especially true when I am inspired. Driven by some vision of what could be, I feel maniacally compelled to realize that vision as fast as humanly possible. People who work with me are sometimes stressed by my eagerness to get going.

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Word to the Wise: Quagmire

Friday, August 14th, 2009

A quagmire (KWAG-mire) — from the Middle English for “bog/marsh” — is an area of soft, wet low-lying land that sinks underfoot. By extension, we use the word for a difficult or precarious situation.

Example (as used by David Cross today): “Finding topics to write about [for your website or e-newsletter] isn’t always easy. There is one type of article, though, that can pull you out of this creative quagmire. It will keep your readers happy and help boost your search engine traffic at the same time.”

[Ed. Note: Become a more persuasive writer and speaker... build your self-confidence and intellect... increase your attractiveness to others... just by spending 10 VERY enjoyable minutes a day with ETR's Words to the Wise CD Library.]


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Learn How To “How To”

Friday, August 14th, 2009

One of the most daunting things about starting your own Internet business is the idea of creating regular, unique content for your website. You can raise your eyebrows and sigh. It’s okay. But you are going to need this fresh content if you want to get anywhere with search engines. Plus, your site visitors will expect you to continue to provide them with relevant and useful information … if you expect them to keep coming back.

Call it writer’s block or just plain old brain freeze, but finding topics to write about isn’t always easy. There is one type of article, though, that can pull you out of this creative quagmire. It will keep your readers happy and help boost your search engine traffic at the same time.

I’m talking about the “how to” article.

“How do I figure out what to tell them how to do?” you may ask.

Your customers can be your best guide on this. They are probably already asking you questions like “How do I use this TIG welder?” “How can I bake a vegan birthday cake?” Or “How can I cook ribs on my new BBQ?”

Simply listen to their questions and address them in your “how to” articles.

Here’s what you do:

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Word to the Wise – Niche Market

Thursday, August 13th, 2009

A niche (NITCH or NEESH) – from the French for “to make a nest” – is an ornamental recess in a wall. The word is also used to refer to an activity that is specially suited to a person’s interests, abilities, or nature. (”When he discovered that he had a natural talent for teaching, he found his niche.”)

In marketing, a niche market is a narrow, well-defined segment of a larger market. Niche marketers identify a specific group of potential customers and focus on providing products and/or services to meet their needs.

Example (as used by Clayton Makepeace today): “There are hundreds, maybe thousands, of successful companies in every niche market you can name.”

[Ed. Note: Become a more persuasive writer and speaker... build your self-confidence and intellect... increase your attractiveness to others... just by spending 10 VERY enjoyable minutes a day with ETR's Words to the Wise CD Library.]


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Solving the Marketing Model Mystery

Thursday, August 13th, 2009

It’s your lucky day: You’ve found a great product to promote.

Maybe it’s a client’s product. Maybe it’s your own.

And because your discovery possesses the six qualities direct-response homeruns share, you suspect you just might be looking at a grand slam:

  • This product delivers benefits your prospects already want.
  • It conveys these rational and emotional benefits in superior ways.
  • You’ve got proof elements out the wazzoo.
  • It’s a screamin’ deal.
  • The offer makes buying this product, from you, today a no-brainer.
  • Downstream sales are a slam-dunk.

In fact, this product is so good, you’d feel guilty if you failed to nag your sweet, sainted old grammy until she bought it. Better yet, you’d joyfully buy it and give it to her yourself. (more…)

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What Is Your “Elephant Tether”?

Wednesday, August 12th, 2009

Did you know that elephants are trained to stay where they are by tying a rope around one of their massive legs and attaching it to a peg in the ground? Can the peg and rope really hold back an elephant? Absolutely not!

Then why does it work? Because elephants grow up believing it will. Maybe they tried pulling away when they were young with no success. Maybe they were injured by their action. After enough failures, they stop trying. They no longer test the restraint, and confine themselves when tethered to the rope.

During the course of my life and career I have run into many people (and no doubt will run into many more) who are holding themselves captive with their own “elephant tether.”

Cheryl, for example, one of my co-workers years ago, was limiting herself and her goals by always seeking approval from her mother before taking action. Cheryl was a grown woman with a husband, two children, and a nice career. However, she felt the need to filter every decision through her mother. She was still trying to play by her mother’s rules – instead of making her own.

I don’t think Cheryl realized her mother was the peg and rope preventing her from pursuing her own idea of a happy, fulfilling life. I mean, so what if Mom doesn’t approve of your kids eating hot dogs or staying up past 8:00 p.m. on a school night?

But following guidelines set by your parents isn’t the only “elephant tether” that could be keeping you from achieving what you want out of life. Maybe it’s one of these: (more…)

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Word to the Wise: Terra Incognita

Wednesday, August 12th, 2009

Terra incognita (TER-uh in-KOG-nih-tuh) – Latin for “land” + “unknown” – is unknown territory; an unexplored region or new field of knowledge.

Example (as used by Ben Macintyre in a New York Times review of Fordlandia: The Rise and Fall of Henry Ford’s Forgotten Jungle City by Greg Grandin): “The Amazon has always proved fertile soil for extravagant utopian fantasy. Victorian explorers, American industrialists, ideologues and missionaries all projected their dreams and ideas onto this terra incognita, this untamed wilderness of exotic possibility.”

[Ed. Note: Become a more persuasive writer and speaker... build your self-confidence and intellect... increase your attractiveness to others... just by spending 10 VERY enjoyable minutes a day with ETR's Words to the Wise CD Library.]

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Word to the Wise – Scrum

Tuesday, August 11th, 2009

Scrum (SKRUM) – an abbreviated form of “scrummage” – is a rugby play in which players from both sides line up around the ball and struggle to gain possession of it. By extension, the word is used for any disordered or confused situation involving a number of people – notably, the development of complex software.

Example (as used by Kelefa Sanneh in The New Yorker): “[Michael] Jackson gradually withdrew from the Top Forty scrum, but his songs never did.”

[Ed. Note: Become a more persuasive writer and speaker... build your self-confidence and intellect... increase your attractiveness to others... just by spending 10 VERY enjoyable minutes a day with ETR's Words to the Wise CD Library.]

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The Best Way to Get Customers

Tuesday, August 11th, 2009

My car was embarrassingly dirty. I had been too busy to take it in to be washed, let alone do it myself.

So when I found a business card on my windshield for a car washing service, I was interested. I looked around the parking lot. Only dirty cars had the card.

The card advertised a deal for an introductory wash. Better yet, they would come to the customer’s home or place of business and do the job there. Perfect for me. Couldn’t be more convenient.

I called and set up an appointment.

I used to do something similar with the lawn cutting business I had as a teenager. I would ride around on my bicycle and look for yards with grass that looked like it needed a mowing. When I found one, I’d knock on the door and ask if they would like to hire me.

I had all the work I could handle.

Even in today’s economic environment, you can have a thriving business.

All you need to do is use this “Dirty Car Secret.” You target people who have a strong need for your product or service. If they need it, they won’t be able to do without it. And they will pay you to provide it.

For example, (more…)

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