Comments on: Ask Yourself This… Is Your FAQ Page Making You Money? http://www.earlytorise.com/2009/02/03/ask-yourself-this-is-your-faq-page-making-you-money.html The Web's Most Popular Newsletter Thu, 19 Nov 2009 09:45:21 -0400 http://wordpress.org/?v=2.8.3 hourly 1 By: Noel http://www.earlytorise.com/2009/02/03/ask-yourself-this-is-your-faq-page-making-you-money.html/comment-page-1#comment-1861 Noel Wed, 04 Feb 2009 16:13:09 +0000 http://www.earlytorise.com/?p=5575#comment-1861 Ref: Derek Gehl's article [3. Ask your own questions] Interesting collision of viewpoints between Gehl and that of Jakob Nielsen, usability guru: "Too many websites have FAQs that list questions the company wished users would ask. No good. FAQs have a simplistic information design that does not scale well. They must be reserved for frequently asked questions, since that's the only thing that makes a FAQ a useful website feature. Infrequently asked questions undermine users' trust in the website and damage their understanding of its navigation." http://www.useit.com/alertbox/20021223.html Ref: Derek Gehl’s article [3. Ask your own questions]

Interesting collision of viewpoints between Gehl and that of Jakob Nielsen, usability guru:

“Too many websites have FAQs that list questions the company wished users would ask. No good. FAQs have a simplistic information design that does not scale well. They must be reserved for frequently asked questions, since that’s the only thing that makes a FAQ a useful website feature. Infrequently asked questions undermine users’ trust in the website and damage their understanding of its navigation.”
http://www.useit.com/alertbox/20021223.html

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