You’re headed to the airport when your car gets a flat – and you miss your flight. No way will the airline waive a rebooking fee or the difference in the price of a later flight, right? Especially not in these days of $50 checked baggage and no free peanuts.
But, actually, airlines will sometimes put you on standby for a later flight – for free – if unforeseen circumstances prevent you from making it on time. The emphasis, here, is on the word “sometimes” – and you have to know how to talk to them. These situations are handled by airline reps on a case-by-case basis. And remember that when air traffic is heavy – and flights are already overbooked – they are less likely to fulfill this request. They just won’t have room for you.
• First thing to keep in mind is that you can’t be more than two hours late for your missed flight.
• If you know you’re going to be late, call the airline as soon as possible and explain the situation.
• Don’t mention the “flat-tire rule”! It’s not an official policy, but an unwritten “understanding” at some airlines – and the rep might not know what you’re talking about. Simply explain why you were late and ask politely if you can be rebooked for no fees.
• Have a legitimate excuse for being late. Traffic, hurricane, car accident = good. Side trip to the mall = bad.
(Source: Aviation.com and Airfarewatchdog.com)
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