Comments on: Service With a Smile

By: Suzanne

Suzanne — Fri, 25 Jul 2008 18:38:06 +0000

I don’t know……
Yes a smile is nice but I am turned off my fake smiles and tend not to trust people who make them. Insincerity does not work. It is always easy to see when someone is faking a smile.

By: Gracie

Gracie — Mon, 21 Jul 2008 03:38:28 +0000

This article is practical and to the point. A smile and attention focused on the customer makes for a good connection between the two and makes for wonderful customer relations.

By: Jonathan Crane

Jonathan Crane — Fri, 11 Jul 2008 20:16:29 +0000

How true! I can’t remember the number of times I turned the critical first microseconds of an initial encounter into an opportunity to build a relationship by giving the person or persons whom I had just met a genuine smile. I think the author is also correct when she says that the smile also affects the tone of voice. I don’t know how, but I can tell when listening. Nice article!