http://www.earlytorise.com/2008/01/18/use-your-mouth.html The Web's Most Popular Newsletter Thu, 19 Nov 2009 09:45:21 -0400 http://wordpress.org/?v=2.8.3 hourly 1 http://www.earlytorise.com/2008/01/18/use-your-mouth.html/comment-page-1#comment-65 GQ Thu, 17 Apr 2008 18:20:14 +0000 http://www.earlytorise.com/2008/01/18/use-your-mouth.html#comment-65 Is it true that negative word of mouth is spread twenty times more than positive because an un-happy customer needs to vent their displeasure? I'm always amazed when customer service reps choose to be right and tick off the customer. Is it true that negative word of mouth is spread twenty times more than positive because an un-happy customer needs to vent their displeasure?
I’m always amazed when customer service reps
choose to be right and tick off the customer.

]]>