Archive for March, 2005

"A Service Company That Just Happens to Sell Shoes"
by Charlie Byrne (03/17/2005)

Just recently, the heel on a pair of Doc Martens I'd ordered from them started falling off. So I e-mailed them explaining the problem. Their response was better than I could have expected. Look at how many things they do right in this letter...

Attention Dog and Cat Lovers: This One’s for You!
by Michael Masterson (03/11/2005)

I've been trying to persuade my sister, who loves pets, to get into the pet business. There are so many opportunities today - from writing pet-related newsletters to publishing pet-related e-zines to selling trendy accessories, fancy foods, natural medicines, and more.

REASON OR GUT INSTINCT — WHICH RULES?
by Michael Masterson (03/01/2005)

REASON OR GUT INSTINCT -- WHICH RULES?

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